Charters Chandlers Ford reviews

★★★★★ 5/5

View Agents

Jo is who you need to get things done

Throughout the process of buying a home Jo was meticulous in chasing up things that need to be done, and was critical in speeding up the process. As someone who was purchasing a home from Charters, I am aware that she was "working for" the seller rather than the buyer, nevertheless she was always helpful to us, and even chased items on our behalf.

Cory · 24 January 2018

★★★★★ 5/5

View Agents

A positive and supportive experience

Jo combined her professionalism with a friendly and warm manner. As things started to become a little tense close to our exchange, Jo was a positive and calming influence, keeping us updated and reassured throughout the process. Couldn't have wished for a more welcoming and positive person to help us in the purchase of a lovely new home. Thanks you Jo!

Jo · 18 November 2017

★★★★★ 5/5

Google

Friendly and helpful service. Sent us details of a property as soon as it came on the market and immediately arranged a viewing which was conducted very professionally. Sales team and Office staff are keeping us up to date with progress etc. Excellent service.PositiveResponsiveness, Professionalism

Roger · 22 June 2022

★★★★★ 5/5

Google

We can't fault the service provided by Charters. They sold our house within 4 days of going on the market during a pandemic - that says it all. They kept us up-to-date throughout the process and were always available to help. Charters made our house look amazing online!PositiveResponsiveness, Quality, Professionalism

Elbrie · 27 August 2021

★★★★★ 5/5

Google

Had pleasure of close dealings with Sam and Gemma in this branch, but must say all interactions with other staff have been equally pleasant. Great team with forward thinking outlook anyone looking for a local agent I would highly recommend.

Darren · 28 July 2019

★★★★★ 5/5

Google

Brilliant service from Fred Foey at Charters in our search for a home. Fred showed us a wide range of properties that really helped us make our mind up on what we wanted.

David · 31 May 2023

★★★★★ 1/5

Google

I have had dealings with Charters in being a potential buyer of a property which was on the market with them. When I called to arrange a viewing I was told there was no time to show me this property for just over a week as they were too busy. This property was also on the market with another agent so I called them to see if I could view the property and managed to see it that same evening. A week later we had put in an offer and were in the process of buying said property. The experience I have had with charters since then has been, in my opinion, one of complete unprofessionalism. Firstly after we had our offer accepted on the property through another agent, charters ignored instruction to take the listing down from right move and their website for the best part of a week, leaving us potentially exposed to being gazumped. It took several requests from various parties for them to remove the property from right move. Now weeks after this I am informed that charters have contacted the owner of the house we are in the process of buying, and told them that we are pulling out of the sale and have offered on another property. Understandably the owner grew concerned and had to contact the agent we are buying through to ask if this was in fact true. Our agent reassured him that this was not the case. Charters had completely misinformed the seller and put in jeopardy, our whole chain. This whole experience has been one that has instilled in me, for any future buying or selling, that I will not under any circumstances deal with charters. I feel ever since we had our offer accepted on our new home, they have gone out of their way to throw a spanner in the works. This shows me that the companies values are not in line with the community and spirit of chandlers Ford. I would not recommend this company for people selling and I would not recommend this company for people looking to buy.

Lucy · 30 July 2021

★★★★★ 5/5

Google

I was very happy with the service I received from Charters. Mike & his team were friendly, informative & professional. They kept me updated at all times and promptly answered any queries I had. Would definitely recommend them

Kim · 2 December 2022

★★★★★ 5/5

Google

We have really appreciated the time that Elle has spent taking to understand what we are looking for. As our point of contact with Charters, Elle has always been very professional, friendly and shown that she really is interested in finding you the best property front and foremost.

Louise · 11 November 2020

★★★★★ 5/5

Google

Elle at Charters has been fabulous ! Very quick and astute regarding what I like in a property. Elle is professional and has an exceptionally helpful manner .PositiveResponsiveness, Professionalism

Louise · 22 June 2021

★★★★★ 5/5

Google

I viewed a few properties with Charters in Chandler's Ford, had dealt mainly with Victoria and Jess and found the whole team to be very professional and informative. They always kept me updated and find them to be personable. Would highly recommend them!PositiveResponsiveness, Professionalism

Sharda · 27 August 2021

★★★★★ 1/5

Google

I have had dealings with Charters in being a potential buyer of a property which was on the market with them. When I called to arrange a viewing I was told there was no time to show me this property for just over a week as they were too busy. This property was also on the market with another agent so I called them to see if I could view the property and managed to see it that same evening. A week later we had put in an offer and were in the process of buying said property. The experience I have had with charters since then has been, in my opinion, one of complete unprofessionalism. Firstly after we had our offer accepted on the property through another agent, charters ignored instruction to take the listing down from right move and their website for the best part of a week, leaving us potentially exposed to being gazumped. It took several requests from various parties for them to remove the property from right move. Now weeks after this I am informed that charters have contacted the owner of the house we are in the process of buying, and told them that we are pulling out of the sale and have offered on another property. Understandably the owner grew concerned and had to contact the agent we are buying through to ask if this was in fact true. Our agent reassured him that this was not the case. Charters had completely misinformed the seller and put in jeopardy, our whole chain. This whole experience has been one that has instilled in me, for any future buying or selling, that I will not under any circumstances deal with charters. I feel ever since we had our offer accepted on our new home, they have gone out of their way to throw a spanner in the works. This shows me that the companies values are not in line with the community and spirit of chandlers Ford. I would not recommend this company for people selling and I would not recommend this company for people looking to buy.

Lucy · 12 September 2020

★★★★★ 5/5

Google

I would highly recommend the team at Charters they have been fantastic throughout the whole process, professional and approachable and nothing was too much trouble. Both Olivia and Victoria have made my experience of buying my first home a pleasurable one.PositiveResponsiveness, Quality, Professionalism

Rebecca · 27 August 2021

★★★★★ 5/5

Google

Everyone at Charters has been extremely helpful in aiding my partner and I in buying our first home. The communication was excellent throughout and they were very flexible in making someone available for us to have a 2nd viewing.PositiveResponsiveness, Quality, Professionalism

Daniel · 27 August 2021

★★★★★ 5/5

Google

Tom Andrews from the lettings team at Charters in Chandlers Ford gave us really great customer service taking the time to find out just what we were looking for!

Tim · 2 November 2022

★★★★★ 5/5

Google

Outstanding service received by the team at Charters Chandlers Ford in general and Ella Archer specifically. We connected very well with Ella as she understood our requirements and concerns as a family, and she was always very responsive with all our enquiries before, during and after the offer. Once an offer was accepted, we were assigned a sales progressor who kept us updated with all the progress. Highly recommended for sales and buy!

Feras · 12 October 2020

★★★★★ 5/5

Google

Olivia at Charters was wonderful at finding us our perfect place, and holding our hands as first time buyers, during the process of putting in offers and it getting accepted. I couldn’t recommend her enough!PositiveResponsiveness

Kristie · 25 October 2021

★★★★★ 5/5

Google

A very bespoke service that catered for our individual needs. The communication was excellent throughout the process and we always felt valued. Every member of the team were proactive and were willing to help when our point of contact was not available

Mark · 28 July 2019

★★★★★ 5/5

View Agents

thanks for seeing it through

Charters stuck with it throughout a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and quickly.

Peter · 22 January 2018

★★★★★ 5/5

Google

Olivia at Charters was wonderful at finding us our perfect place, and holding our hands as first time buyers, during the process of putting in offers and it getting accepted. I couldn’t recommend her enough!PositiveResponsiveness

Kristie · 22 June 2021

★★★★★ 5/5

Google

Been looking for a house with Oliver and both he and Charters as a whole have been really helpful, professional and have been proactive in helping us find our dream home. Highly recommend.PositiveResponsiveness, Professionalism

Jack · 22 June 2021

★★★★★ 5/5

Google

Always visit if in the area. Can't knock the full English fry up

Dan · 28 September 2023

★★★★★ 5/5

Google

We dealt with several of the Charters offices when my son was buying his home locally. In our experience, they have the most knowledge and give the most confidence throughout our/his journey. We highly recommend these people. Thank you!

Mike · 28 July 2019

★★★★★ 5/5

View Agents

Excellent Communication and Personal Service

We have just exchanged on a property after a really lengthy 8 month process.. Jo was excellent throughout, with regular communication and updates on progress. Her reassurance and friendly approach throughout this period has made this stressful process slightly less stressful!

Yvette · 2 January 2018