Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsExcellent from start to finish
Decided to sell a buy to let I had had for 10 years+. This was managed by Martin & Co who were excellent in this respect too. So they valued, marketed, hosted viewings, advised of buyers and found a buyer close to asking price. Throughout the tortuous sale process ( not caused in any way by Martin & Co ) their communication and advice were first class helping steer the sale to completion.
P · 21 February 2023
Agent replied · 24 February 2023
I know it is a stressful time guiding a sale through to completion so we are very happy you found the service as smooth as possible - thank you!
★★★★★ 5/5
View AgentsRental Landlord
The whole team are helpful, professional and efficient. I've used several managing agents over the past 18 years, and the team at Martin & Co are by far the best. Caitlin in particular has been absolutely brilliant at overseeing recent check out, organising works (obtaining quotes from good but reasonably priced contractors) and generally ensuring the property is ready for re-letting in a very timely fashion. Highly recommend Martin & Co, Canterbury.
Vikki · 21 February 2023
Agent replied · 24 February 2023
Thank you for your kind words, it is great to know the team are looking after you in an efficient manner!
★★★★★ 1/5
Googleextremely unprofessional and rude service i’m very disappointed id advise anyone to stray far away from this place
Mikel · 12 September 2025
Agent replied · 9 October 2025
I am sorry you have been disappointed by our service as my Team are always polite and helpful. Please email me as Director with what specifically you were unhappy with and I will investigate.
★★★★★ 5/5
TrustpilotI recently leased a property through…Martin & Co.
I recently leased a property through Martin & Co, and I must say that Megan and William were absolutely exceptional. Megan played a crucial role in making the entire process incredibly seamless. Her responsiveness and approachability made it easy to get in touch with her whenever needed.
Tony · 22 October 2023
★★★★★ 5/5
GoogleRachel Butcher and William Rosher are incredibly helpful and always respond to emails promptly and professionally. Great service!
Daniel · 28 February 2025
★★★★★ 5/5
GoogleGreat estate agents, Rachel has been very helpful, professional and very responsive to all my queries!
Chloe · 28 February 2025
★★★★★ 5/5
GoogleIt was good to engage with Martin & Co Canterbury. The assistance given was superb. For rent or sale, number one
Irene · 29 June 2025
Agent replied · 2 July 2025
Thanks Irene, we are here to help in any way we can - all with a smile :) Thanks for using our services.
★★★★★ 5/5
GoogleAs a landlord Angie and her team make life very simple nothing is to much trouble . Great value great service.
Ian · 29 December 2022
Agent replied · 7 April 2023
Thanks for sharing this Ian. We really appreciate it!
★★★★★ 5/5
GoogleA great agent, were very helpful in moving me in and quick when it came to application approval. Since moving in they've been attentive in ensuring my flat is up to standard and all repair contractors have been quick!
PC · 1 November 2025
★★★★★ 1/5
GoogleAwful service. They asked me to pay 12 months in advance just to rent an average property even if I have an average paid job. The worst part is that they can't even explain why, they just keep repeating like robots that I have to pay 12 months of rent.
I've reported them to the council for discrimination.
V&V · 1 September 2023
Agent replied · 10 September 2023
If an applicant does not have the required income or a UK guarantor this is standard practice.
★★★★★ 5/5
View AgentsRental landlord
I have always found the whole team extremely cooperative and they respond speedily to any requests. They keep a tight hold over any maintenance issues which arise and arrange contractors to resolve problems on a timely basis.
They have a regular stream of students viewing the properties and follow up the applications received to ensure Tenancy Agreements are put into place as soon as possible.
Martin · 2 February 2023
Agent replied · 24 February 2023
Thank you Martin for recognising the hard work my Team put in to ensure that as a multiple property landlord you are consistently looked after. We appreciate your views and your custom!
★★★★★ 5/5
View AgentsRACHEL!!
AMAZING!! She has been incredibly helpful with finding a property, viewing properties, and all the issues I’ve come to her with. She responds with get haste and is always friendly and informative, she made the move to Canterbury incredibly easy. I am very lucky to have someone so helpful and caring to assist me with university life.
Tristan · 21 February 2025
★★★★★ 1/5
GoogleIncredibly disappointing. It all starts really well, everyone seems nice; and then you sign the contract. Suddenly, you're drowned in a sea of horrible paperwork, unreasonable "administration" (there was no administration at all) charges, maintenance calls that never go through.
We had a sewer pipe burst in our garden and for almost 2 weeks we had to live and put up with the horrible smell and feces running through it. We had to constantly call and badger this agency before they decided to send someone to evaluate the situation. It took 2 full weeks for everything to be sorted, we ended up being accused of blowing the pipes because apparently we flushed a baby's nappy (none of us have children). The maintenance guy that fixed this left stains all over the hallway that we couldn't clean and in the end of the tenancy, they tried to charge us for the stains!
And like this, there are countless other horror stories in a tenancy that lasted just a year! We all regret having chosen this house to live and we wouldn't wish this agency to our worst enemies. Steer clear!
Yasmin · 29 July 2019
Agent replied
Dear Yasmin
According to our records you were a tenant at one of our properties along with one of the tenants who has also left a review below. I have looked back at the maintenance record for the property and can see that that there were indeed problems with the drainage during your tenancy. This was not something that could have been foreseen. As this is an old property these things to sometimes happen. We did not accuse you of putting a nappy down the drain. Here is an extract from an email that we sent to you all in October 2013 "Last reminder is about the drains, please do not put sanitary wear down the drains or baby wipes, in the future if there are drain problems and it was caused by what has been put down then the invoice for the repair would be passed to you, this includes cigarette butts in the garden that could overflow. Please arrange a tidy up of the garden."
With regard to administration, referencing six students and six guarantors can be quite time consuming and it may have seemed that there was a lot of paperwork but that is because we like to do things correctly. It has clearly been playing on your mind as it is now a year since you moved out of the property so if you would like to give us a call to discuss we would be happy to speak to you.
★★★★★ 1/5
GoogleHorrible estate agent!!!
I had the viewing and provided them the document. Then waiting for 2 weeks for the answer from the landlord. Nothing come back to me, even though I have tried many times to find out if they are happy or not to let that property. They just wasted my time. Called them for the last time to ask and then they said they have tried to call me but I had no misscall or email from them. Unprofessional and unreliable. Wouldn't recommend.
GIANNI · 4 May 2018
Agent replied
Hi Gianni,
I purchased the business in February 2017 and have introduced changes to ensure that we give the best possible service so was very surprised to read your review. As soon as tenants register to view a property then we would have a record of you, I have searched our system and you do not appear anywhere so I can only assume that you have mistaken us for another agent or perhaps for a Martin & Co in a different location. If I am wrong then please call me on 01227 455717 and I will deal with your concerns immediately however if it is a case of mistaken identity then I would really appreciate it if you could amend or remove your review.
Kevin Hall - Director - Martin & Co (Canterbury)
★★★★★ 5/5
View AgentsFantastic staff
The team in Canterbury have been fantastic. They’ve communicated with us every step of the way. They have been kind, very professional, and patient with us. We have had a fantastic experience with the team and would go through with them again when we eventually buy a house. Thank you all so much :)
Lauren · 24 February 2025
★★★★★ 1/5
GoogleHorrible estate agent!!! I had the viewing and provided them the document. Then waiting for 2 weeks for the answer from the landlord. Nothing come back to me, even though I have tried many times to find out if they are happy or not to let that property. They just wasted my time. Called them for the last time to ask and then they said they have tried to call me but I had no misscall or email from them. Unprofessional and unreliable. Wouldn't recommend.
GIANNI · 28 March 2018
Agent replied
Hi Gianni, I purchased the business in February 2017 and have introduced changes to ensure that we give the best possible service so was very surprised to read your review. As soon as tenants register to view a property then we would have a record of you, I have searched our system and you do not appear anywhere so I can only assume that you have mistaken us for another agent or perhaps for a Martin & Co in a different location. If I am wrong then please call me on 01227 455717 and I will deal with your concerns immediately however if it is a case of mistaken identity then I would really appreciate it if you could amend or remove your review. Kevin Hall - Director - Martin & Co (Canterbury)
★★★★★ 5/5
TrustpilotWould recommend Martin & co :)
I recently rented a second property from Martin & co. Megan has been fantastic. She made the process really smooth. She is responsive if you need to contact her, as well as approachable.
Brooke · 21 October 2023
★★★★★ 1/5
GoogleIncredibly disappointing. It all starts really well, everyone seems nice; and then you sign the contract. Suddenly, you're drowned in a sea of horrible paperwork, unreasonable "administration" (there was no administration at all) charges, maintenance calls that never go through. We had a sewer pipe burst in our garden and for almost 2 weeks we had to live and put up with the horrible smell and feces running through it. We had to constantly call and badger this agency before they decided to send someone to evaluate the situation. It took 2 full weeks for everything to be sorted, we ended up being accused of blowing the pipes because apparently we flushed a baby's nappy (none of us have children). The maintenance guy that fixed this left stains all over the hallway that we couldn't clean and in the end of the tenancy, they tried to charge us for the stains! And like this, there are countless other horror stories in a tenancy that lasted just a year! We all regret having chosen this house to live and we wouldn't wish this agency to our worst enemies. Steer clear!
Yasmin · 28 March 2016
Agent replied
Dear Yasmin According to our records you were a tenant at one of our properties along with one of the tenants who has also left a review below. I have looked back at the maintenance record for the property and can see that that there were indeed problems with the drainage during your tenancy. This was not something that could have been foreseen. As this is an old property these things to sometimes happen. We did not accuse you of putting a nappy down the drain. Here is an extract from an email that we sent to you all in October 2013 "Last reminder is about the drains, please do not put sanitary wear down the drains or baby wipes, in the future if there are drain problems and it was caused by what has been put down then the invoice for the repair would be passed to you, this includes cigarette butts in the garden that could overflow. Please arrange a tidy up of the garden." With regard to administration, referencing six students and six guarantors can be quite time consuming and it may have seemed that there was a lot of paperwork but that is because we like to do things correctly. It has clearly been playing on your mind as it is now a year since you moved out of the property so if you would like to give us a call to discuss we would be happy to speak to you.
★★★★★ 1/5
GoogleDon't use this estate agency. They're rude, only think about their own profit and will do anything to take money off of you. They don't answer their maintenance calls, when they do they claim that it's your fault and you should pay for it (on matters that existed even before you moved in), they charged me for taking a mirror that I bought and when I complained they drowned me in paperwork to the point that I just gave up. This is a horrible agency, stay away from it. Find your house somewhere else, you can thank me later.
Amelia · 25 June 2015
Agent replied
Amelia, I have searched our database for you but cannot find that you were a tenant at one of our properties. If you could call the office with further information we may be able to respond further to your review.
★★★★★ 1/5
GoogleThis agency is abusive in its practices. We rented a house from them, a lovely house, and right off at the beginning, something felt odd. They asked for too much information, the process of signing the contract took weeks, they refused to accept papers from the University that are meant to be delivered digitally and instead accepted copies that had in big chunky letters saying they were not valid. But because the house was really nice, we decided to keep giving them the information and we finally managed to sign for the house.
It started with the apparent state of the house and the real state of the house. As students, we didn't know what to look for during a check-in assessment so when they came to assess the house, to us everything looked fine and we signed the paper. As soon as we started living there, we noticed that things weren't quite as all right as they seemed at the beginning. The first time we flushed a toilet, we noticed that the pipes were clogged, some bits of furniture that seemed all right had been made to only look like they were all right and they either "fell" from their precarious place or downright refused to work (cabinet doors that had broken hinges). Along with all of this, they made a mistake delivering our keys and because we had signed the initial document saying we received the keys they spent the whole year trying to charge us for an additional key, even when their own photos showed that the key wasn't in the package they sent.
The cherry on top was the check-out process. They were so incredibly thorough, it almost seemed like they already knew the problems with the house. They checked every nook and cranny and charged absolutely everything to us, lots of things that were already like that when we got the house. From a deposit of £2400, we were left with £500 to divide among us all and we're still fighting it. So far, they offered to return £35 because they realised they couldn't actually charge things that WERE on the check-in, but do yourself a favour and stay away from this company.
Nuno · 5 May 2015
Agent replied
Dear Nuno
At this agency we use an independent inventory company to compile a full check in of our properties. Tenants are given the opportunity to be present at the check and we always tell them that this is their opportunity to let the inventory clerk know of anything that they would like to be included in the report. This report is then compared to the check-out report at the end of the tenancy and this is how we calculated any deductions. Looking at the check-out report I can see that there was a considerable deterioration in the property during your tenancy. As far as I can see apart from an initial slight reduction in the deductions these were not contested. Given the condition of the property at check out and the evidence that we had we would willingly have gone to arbitration if the deductions had been contested. There was a problem with the drain shortly after you moved into the property. There was some evidence that sanitary wear/baby wipes had been placed in the toilet but despite this the landlord was happy to pay the expensive repair bill himself and the repairs were carried out as quickly as possible. I am unable to comment about the missing key as I was unaware of any problem but if this was an error on our part then I apologise for the obvious inconvenience.
★★★★★ 5/5
GoogleExcellent service supporting us to get our house let.
Chris · 25 June 2025
Agent replied · 2 July 2025
Thanks Chris, we are glad to be of service - the Team work hard and its lovely to be acknowledged!
★★★★★ 5/5
GoogleI highly recommend Martin & Co in Canterbury. I think they are the best agents in Canterbury without doubt. They are professional, efficient and trustworthy. As an absentee Landlord I am very grateful to them for looking after my properties so well and always making sure I am informed of any developments promptly!. Thank you Kevin and the team!
Catrina · 5 June 2018
★★★★★ 5/5
GoogleBeth at Martin and Co was in charge of selling my house in Canterbury. She dealt with numerous viewings all the offers and saw the whole process through start to finish, I barely had to do anything. She was professional, friendly and hard working. Can't reccomend their services enough if you are selling a house in the area, A*.
Jamie · 30 June 2022
Agent replied
Thanks Jamie, we really appreciate you leaving this and have shared it with Beth.
★★★★★ 5/5
View AgentsFirst Time Experience
As a first time renter, I found Megan very patient and helpful throughout the process. I'm sure I did my fair share of asking stupid questions and being accidentally awkward, but she never made it seem that way! Overall, a brilliant experience and will definitely see martinco as an option in future
Andrew · 7 February 2023
Agent replied · 24 February 2023
Thank you for your kind words, I am so pleased you had a great experience with Megan, backed up by the rest of the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
