Trusted Agent profile · Canterbury · Kent
Verified
★★★★★
213 reviews across 4 platforms
71 Castle Street, Canterbury, Kent, CT1 2QD
Part of Martin & Co, see every office.
Martin & Co's office in Canterbury, Kent, at 71 Castle Street, is rated 4.1 out of 5 across 213 reviews on four platforms, including 158 Google reviews rated 3.8.
158
Reviews on Google
This office
20
Reviews on Facebook
This office
19
Reviews on View Agents
This office
16
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Decided to sell a buy to let I had had for 10 years+. This was managed by Martin & Co who were excellent in this respect too. So they valued, marketed, hosted ...Read the review from sellers
I have been letting my property through Martin and Co in Canterbury. Angela , Dean , Will and Rachel have been superb. They are very helpful in appraising the ...Read all 9 from landlords
We have been working with Rachel for a while now looking for the perfect property for us and she's been extremely helpful! She is extremely knowledgeable ...Read all 9 from tenants
Welcome to Martin & Co, Canterbury. With over 10 years experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. We are here to support landlords throughout the entire process and we pride ourselves on our thorough understanding of property letting regulations and law (the boring stuff!), so you can be rest assured that everything is covered. We're also always on call for our tenants, ready to deal with any issues that might crop up swiftly & efficiently, which we guarantee are few and far between. When it comes to sales, we have a keen eye for detail, combining our experience in estate agency & interior design to create a sales strategy that is guaranteed to make your property stand out. We always make sure that your needs are met and your ideas are heard throughout the entire process, and our marketing is second to none. Our Managing Director, Angie, is a qualified accountant and an experienced professional who has owned & run several successful businesses over the years. She is also a Whitstable local (living here for over 50+ years!) and knows what makes the area such an attractive place to live. Whether you are looking for history & heritage, quaint, cobbled streets, award-winning universities, outstanding entertainment, beautiful beaches, rolling countryside or the finest independent shops & restaurants, Canterbury, Whitstable, Herne Bay & Faversham each have their own appeal. All four towns are easily commutable to London via the High Speed service to St Pancras International, plus you can also hop across the channel in just 30 minutes on the Eurotunnel from Folkestone. All in all, a great place to live, work or study! If you are looking to sell, buy, let or rent a house in or around Canterbury, please get in touch with us on 01227 455717 or email us on canterbury@martinco.com. Our team are a friendly bunch, with tons of experience between them, and would love to hear from you. Alternatively, we love having visitors to our office, centrally located on Castle Street, in the heart of Canterbury, so do call in for a chat. We also love our four-legged friends and you'll often find Maisie, our labradoodle, or Guinness, our black lab making themselves at home.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
1/5
GooglePoor quality of communication. I have been a tenant with Martin and Co for the past three years and I did not have a single positive experience with them. They lack of communication skills mainly, communicate solely via email, rarely via phone. Usually takes 3 working days to reply to our emails and often they reply out of context. And they do not take a responsibility when things go wrong. Try to search houses based on lettings agency as it makes a lot of dofference
2/5
Google(Renting) They're an estate agent. they are nice people but at the end of your tenancy, they will attempt squeeze your wallet until the pips grind with their first claim, our was nigh £600. Argue it. Most of the claims they make they know are unrealistic, but is you reply in a coordinated, persistent and professional matter, most of those charges will be dropped. In our case, After the arguments for charges were put to them, their claims went from £600 to £280. This is very much the case of you cant blame an animal (or a business, speaking of estate agents in general) for their nature, which is to try and make you pay far more than you need. But you still shouldn't give them a decent review when they try to shaft you. 2 *'s
5/5
GoogleMartin and Co Canterbury have been excellent at selling my property, and have dealt with the sale professionally and quickly! They kept in touch through the whole process with regular reviews during the viewing stage until we found a purchaser. Thanks to your team for the help and great service!
5/5
FacebookDONALD RICHARD THE BEST TRADER FROM US.TEXAS Mr. RICHARD is the best Forex Trading Expert i have worked with! He is passionate and cares about his clients! RICHARD went above and beyond for my family and several others. Thanks for all you do! Highly recommended! He helped me to earn $18,900 just with the investment of $1,500 All within a week i appreciate you sir. Contact him directly on WhatsApp: +1(817)4407226 for more info thanks.
5/5
GoogleI have used the service for up to 5 years. The service is outstanding and I have been very pleased.
5/5
GoogleMartin & Co provide a quality service including, for us, the purchase & sale of property and the management of rental properties. A highly professional organisation, well informed, genuinely pleasant to deal with and excellent in terms of communication.
1/5
GoogleInitially everything seemed fine. The employees were friendly and informative and the house that myself and my two flat mates had for the final year of university was fantastic. However, unfortunately that year came to a horrible end during the onslaught of deductions from our deposit. A few things were our fault and we took responsibility for them, but there were many unfair claims such as the house being unclean. I personally spent 8 hours of the day of our checkout cleaning the property but was told that they suggest a "professional cleaner" to do such work. As students, loans cover expenses such as rent, bills and groceries at most. We did not have the luxury of hiring cleaners or gardeners, and so we took it upon ourselves to maintain the house throughout the year and we were told during their checkups that the house was being kept in good condition. We were also told by an employee named Cornelia, who was our contact after our first contact left the company, that the garden simply needed cutting back and also given a few tips for cleaning. Despite following this advice, Martin & Co refused any leniency towards us and we received hardly any of our deposit back. I have known people to have left their houses in appalling states before moving out but still receive the full payment of their deposits and so this felt as though the company were conning us from the start. I do not recommend this letting agency, unless if you want to have your money seemingly fall out of your pocket and into their dishonest and incompetent hands.
1/5
GoogleAbsolutely horrific, awful letting agency. The boiler was defective upon arrival and they charged us for it, there was a woodlice infestation upon arrival and they did nothing to sort it out. The property was already damaged due to neglect from before and they managed to milk thousands extra from us so we had to cover it instead. Do not go with Martin and Co, even if the alternative is being homeless
5/5
GoogleCornelia has been fab looking after me and my girlfriend in our house in Canterbury. These guys at martins really look after you.
4.1/5
View AgentsGreat to work with
Responsive and took any issue with all seriousness. Good team. Good communication at all times.
5/5
View AgentsGreat estate agents
Really happy with the service and help received from Martin & co
4/5
TrustpilotGreat to work with
Responsive and took any issue with all seriousness.Good team.Good communication at all times.
5/5
GoogleThe team at Martin & Co are knowledgable, helpful and attentive in everything they do! Thank you!
Thanks for sharing this Jess and for choosing us!
1/5
Googleabsolutely no communication and impossible to get any issues resolved.
Our property management system tells us otherwise - there is a record of many communications with yourself during the tenancy and we can only instruct work which the landlord approves and occasionally they are slow to respond to us particularly if they are out of the country.
4.6/5
View AgentsVery helpful
Always reply within the day, provide concise information in regards to queries and very helpful
I am so pleased you recognise that we strive to communicate as swiftly as possible and in a helpful manner. Thankyou!
5/5
GoogleBeth from Martin & Co was great. Always on hand to help when needed ensuring a smooth transaction. Highly recommended.
Thanks for leaving this Hugh and we hope you're enjoying your new home!
5/5
GoogleWe have used Martin & Co to let and manage our property in Canterbury for over 10 years. Their service has always been excellent. Rental income is always transferred on time. Any issues are sorted out very quickly and they keep us up to date with any legislative changes. We would firmly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have used Martin & Co Canterbury as agents to let my property for many year and they are professional, helpful and always very helpful. I would highly recommend Martin & Co to anyone looking for an agent to rent or sell in Canturbury. Christian BuxtonPositiveResponsiveness, Quality, Professionalism, Value
5/5
View AgentsFull management
Great service thank you.
1/5
GoogleReally good at fabricating lies to con you out of your letting deposit. Generally unhelpful when things need fixing in the property. Wouldn't recommend them to anyone
Hi Shane, Sarah, my colleague, is dealing with your deposit and will be in touch tomorrow. We have only just received from your landlord a schedule of costs that will enable us to discuss the return of your deposit. As a letting agent dealing with a lot of student changeovers there are three challenges, the volume of work compressed into a short time, the need to obtain the check out from the independent inventory company and gaining instruction from the landlord, the last two of which we have limited control off. To be clear however all our deposits are held with the DPS and we cannot access them without your agreement. If we cannot agree the level of any deduction then there is a free arbitration service. As I say Sarah will be in touch tomorrow and if you have any issue you can speak to me at any stage. Kevin Hall Director- Martin & Co (Canterbury)
5/5
GoogleMartin & Co manage 4 properties for us and we have have over the last 4 years not had a vacant period or any undue costs or expenses. Have found the service provided of the highest standard and the staff and management have been a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHighly recommend Martin & Co to students especially if you’re new to letting. They’ve been super helpful throughout the whole tenancy and I can always trust them when/if there was any issues. Very quick responses and are very in-depth when I didn’t understand somthing. Super professional I couldn’t recommend enough!
5/5
GoogleExcellent service!! Really helped me out and looked after me! Couldn't have had a better experience!
5/5
GoogleExcellent service!! Really helped me out and looked after me! Couldn't have had a better experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Stuart wrote: "I have been letting my property through Martin and Co in Canterbury. Angela , Dean , Will and Rachel have been superb. They are very helpful in appraising the ..."
9 reviews from tenants, rated 4.6 out of 5 on average. For example, Daisy wrote: "We have been working with Rachel for a while now looking for the perfect property for us and she's been extremely helpful! She is extremely knowledgeable ..."
