1/5
GooglePoor quality of service. Agents uninterested in showing properties, no timely response to emails or calls. They, for some reason, keep emailing if we are still looking for properties and whether they should keep our data with them.
Trusted Agent profile · Canterbury, Kent
Verified
Martin & Co Canterbury reviews
★★★★★
213 reviews across 4 platforms
71 Castle Street, Canterbury, Kent, CT1 2QD
Part of Martin & Co, see every office.
Martin & Co's office in Canterbury, Kent, at 71 Castle Street, is rated 4.1 out of 5 across 213 reviews on four platforms, including 158 Google reviews rated 3.8.
158
Reviews on Google
This office
20
Reviews on Facebook
This office
19
Reviews on View Agents
This office
16
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Decided to sell a buy to let I had had for 10 years+. This was managed by Martin & Co who were excellent in this respect too. So they valued, marketed, hosted ...Read the review from sellers
Landlords9 reviews
I have been letting my property through Martin and Co in Canterbury. Angela , Dean , Will and Rachel have been superb. They are very helpful in appraising the ...Read all 9 from landlords
Tenants9 reviews
We have been working with Rachel for a while now looking for the perfect property for us and she's been extremely helpful! She is extremely knowledgeable ...Read all 9 from tenants
About Martin & Co Canterbury
Welcome to Martin & Co, Canterbury. With over 10 years experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. We are here to support landlords throughout the entire process and we pride ourselves on our thorough understanding of property letting regulations and law (the boring stuff!), so you can be rest assured that everything is covered. We're also always on call for our tenants, ready to deal with any issues that might crop up swiftly & efficiently, which we guarantee are few and far between. When it comes to sales, we have a keen eye for detail, combining our experience in estate agency & interior design to create a sales strategy that is guaranteed to make your property stand out. We always make sure that your needs are met and your ideas are heard throughout the entire process, and our marketing is second to none. Our Managing Director, Angie, is a qualified accountant and an experienced professional who has owned & run several successful businesses over the years. She is also a Whitstable local (living here for over 50+ years!) and knows what makes the area such an attractive place to live. Whether you are looking for history & heritage, quaint, cobbled streets, award-winning universities, outstanding entertainment, beautiful beaches, rolling countryside or the finest independent shops & restaurants, Canterbury, Whitstable, Herne Bay & Faversham each have their own appeal. All four towns are easily commutable to London via the High Speed service to St Pancras International, plus you can also hop across the channel in just 30 minutes on the Eurotunnel from Folkestone. All in all, a great place to live, work or study! If you are looking to sell, buy, let or rent a house in or around Canterbury, please get in touch with us on 01227 455717 or email us on canterbury@martinco.com. Our team are a friendly bunch, with tons of experience between them, and would love to hear from you. Alternatively, we love having visitors to our office, centrally located on Castle Street, in the heart of Canterbury, so do call in for a chat. We also love our four-legged friends and you'll often find Maisie, our labradoodle, or Guinness, our black lab making themselves at home.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google5/5
GoogleMartin & Co where excellent, they took away the stress of getting the flat re rented not only that they found us a tenant within a week. i would have no hesitation in recommending them excellent.PositiveResponsiveness, Professionalism
1/5
GoogleHad a really confusing time with them and ended up very frustrating. Also wouldn’t recommend their services especially to new international students, as they are not clear and may leave you making last minute changes during holidays. Overall quite unhappy would gladly recommend all other agencies
5/5
TrustpilotI THINK THE COMPANY IS QUITE PRO
I THINK THE COMPANY IS QUITE PROFESSIONAL AND MATURAL . I FEEL HAPPY TO RENT FROM THEM.
5/5
GoogleFor over 10 years Martin and Co have managed my property in Whitstable. Over this time they have provided excellent service. Staff have always been polite, responsive and very professional.PositiveResponsiveness, Professionalism
5/5
GoogleHighly recommend Martin &Co Canterbury
5/5
GoogleBeing a Canterbury landlord for many years, the only letting agent I would recommend is Martin & Co. They always let my properties in good time, provide good referenced tenants and the staff are all very helpful and reactive if ever I have any issues.
3/5
GoogleThis Company has not been very helpful to us as students,. The house is treated as a part of their ownership and you are defiantly made to feel like a student in their homes with constant visits ( 24 hour notice always given).
5/5
TrustpilotGreat agents for landlords
Great agents. Friendly, professional staff, who are both approachable & efficient. Most highly recommended.
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. I recommend renting from them.
1/5
GoogleKevin, the director of Martin & Co, gaslit me and my friend into believing that bad reviews were not real, when we had literally experienced poor service first hand.NegativeQuality, Professionalism, Value
3/5
GoogleGood luck getting a response soon in case of a emergency (we weren't even given our landlords number) otherwise a pretty solid place and they have kind employees.
5/5
GoogleMartin & Co have managed my properties for seven years. In that time they have never let me down. Outstanding service, highly recommended.PositiveProfessionalism
5/5
GoogleGreat agents. I changed to this letting agent as I was having real difficulties with the previous agent. I have found Kevin and his colleagues to be complete professionals and would recommend them without reservation.
3/5
GoogleGood luck getting a response soon in case of a emergency (we weren't even given our landlords number) otherwise a pretty solid place and they have kind employees.
3/5
GoogleGood luck getting a response soon in case of a emergency (we weren't even given our landlords number) otherwise a pretty solid place and they have kind employees.
5/5
GoogleVery Friendly and helpful. Sometimes it took a while to get a reply to our queries, but this was probably due to the high amount of work they had. Overall, very satisfied
1/5
GoogleAbsolutely fuming. Worst customer service I've ever seen they use all the contracting loopholes they can find to take as much of your money as they can! STEER CLEAR !!!
5/5
FacebookSuch fantastic customer service, a great variety of properties & one of the nicest agents I’ve ever spoken to! 1000% recommended by me! Actually looking forward to moving now ���
5/5
GoogleRating only, no written review.
5/5
GoogleI found them good to deal with and very efficient- I will use them again- thanks you
5/5
GoogleVery professional! Lovely staff!
4/5
GoogleThe staff are always friendly and helpful.
1/5
FacebookWe've had a terrible experience with Martin and Co. Would never recommend them to anyone, especially students.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Canterbury
What do landlords say about Martin & Co Canterbury?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Stuart wrote: "I have been letting my property through Martin and Co in Canterbury. Angela , Dean , Will and Rachel have been superb. They are very helpful in appraising the ..."
What do tenants say about Martin & Co Canterbury?
9 reviews from tenants, rated 4.6 out of 5 on average. For example, Daisy wrote: "We have been working with Rachel for a while now looking for the perfect property for us and she's been extremely helpful! She is extremely knowledgeable ..."
