Alex Neil Estate Agents Canary Wharf & Docklands reviews

★★★★★ 2/5

Trustpilot

Disappointing service once the contract was signed

Alex Neil (through my dedicated Property Manager Sufaida) were extremely attentive until the contract with new tenants was signed. Things went downhill from there. Only one part of the snagging on works carried out by their contractor was done (and the other part not even acknowledged), nor did the contractors leave communal areas outside the property clean leading to complaints from other residents of the block. My comments on discrepancies between the former tenants' checkout and new tenants' check in inventories were not acknowledged, an incomplete set of keys was given to the new tenants, and the meters were incorrectly read on the new tenants' check in causing me to have to re-visit the property to sort this out. My round-up email detailing the outstanding points, including information to be passed to the new tenants was not acted upon until I had chased twice and even then some of the comments (re the contractors work and inventory discrepancies) were still unacknowledged. In particular in this email I asked directly whether Alex Neil had informed Utility companies of the new tenants' arrival. I did not get a response and discovered that this had not been done when I received a fuel bill, which I then had to sort out myself. Although I have had good service from Alex Neil in the past, I will be considering seriously whether to use them again once these tenants leave, as I don't want another experience like this.

Harriet · 20 April 2021

★★★★★ 5/5

Google

This was long overdue. Maciej was an absolute pleasure to work with. He was very professional and understanding and ensured a smooth buying process for us. He was honest and straight forward and we would definitely go with Alex Neil and especially Maciej for future buying/selling. You are definitely in good hands if you are dealing with Maciej.

Ganesh · 7 October 2023

★★★★★ 5/5

Google

Maciej was very professional, dedicated and responsive. He constantly communicated with all parties involved in the transaction to ensure that the transaction proceeded smoothly. Highly recommended!

Ronald · 20 March 2025

★★★★★ 1/5

Trustpilot

Re: Awful appalling Customer Services 1/9/20 & 2/9/20

Re: Alex Neil Property AgentsIf I could I would place No stars!!!I booked a appointment to view my property For Thursday 3/9/20 @ 2:30pm ( this was booked 1/9/20 @ 9:30am ) I should of realised the Reception staff wasn’t really too professional continuously going over the address and having to repeat several times then I also gave email, nothing sent to confirm just over telephone his colleague will attend 3/9/20 @ 2:30pm!!!I called this morning due to emergency work as I am key worker I the NHS, I wanted to rearrange my appointment from 3/9/20 to either earlier in the morning tomorrow or another day!! The staff on the end of Alex Neil, didn’t understand any English having to repeat address the query - 7-times!!!Then I asked for someone who spoke English was on hold? Then another so called staffSimon etc... not interested what so ever, hence I am writing this review so the company can stop sending flyers through the letter box, this is a rubbish customer services company.. which Now I understand, no sales extra, so they’re having to advertise Once again maybe it’s not the company? ?Uninterested and shoddy, unenthusiastic staff who requires training in customer services.

Abul · 2 September 2020

★★★★★ 1/5

Trustpilot

Like every other estate agency in…

Like every other estate agency in London, this one is no exception. My partner and I have lived in the city for over 5 years as professionals and were renting a lovely, clean, new-ish, 1 bed flat.As soon as they had our money and names on the contract, they went from "friendly and helpful" to "unresponsive, unhelpful and under qualified". From not issuing 2 sets of keys (accusing us that we lost them and said we had to pay for a new set, but then they mysteriously found the keys a week later in their office and with no apology asked us to come and collect), to neglecting emails (majority of the emails weren't answered, even after 2-3 follow-up emails were sent), all the way through to trying to charge us a £70 reference fee (which is now very illegal, but they are still trying to sneakily slide it on the contract). It has been over 2 weeks since we have moved out and no one from the accounts team or deposit team has been in contact with us, even after I have emailed them continuously. I have been a professional cleaner in the past and left the place in better state than it was handed to us, so I have no doubt we are entitled to our full deposit however the lack of communication and urgency is appalling (especially during COVID-19).I would be giving zero stars if it wasn't for Rabeya (she deserves 6 stars and a cookie). Rabeya is the only person working at Alex Neil in Bethnal Green that is organised, caring, and is more than qualified in customer experience and management as a property co-ordinator. If you are stuck corresponding with Eva or Bora, then I suggest you purchase a punching bag or stress ball to release your frustration. Don't be fooled by their recently updated logo. Just because they recently changed the colours from the standard red and blue to a classy grey and rose gold with some edgy font, doesn't automatically make you a luxury company, it makes you look like a poser.

Claire · 3 August 2020

★★★★★ 5/5

Google

We had an excellent experience with Alex Neil. Maciej and Georgia were professional, experienced, responsive, efficient and a real pleasure to work with! Highly recommend!

Patrycja · 20 March 2025

★★★★★ 5/5

Google

We recently sold our property through Alex Neil and they were excellent from start to finish. Georgia helped us to get on the market and get an offer secured in great time, and Maciej helped us on to completion. It was quite a complicated sale that took time to complete, but they were excellent at keeping on top of everything, and making sure everything was moving as smoothly as possible. Would highly recommend!

Robert · 20 March 2025

★★★★★ 5/5

Trustpilot

I Have always been wary of prospect of…

I Have always been wary of prospect of dealing with estate agents due to some of the negative stigma that surrounds them but it was a complete pleasure dealing with Daniel in the Roman road office. As a first time buyer it was daunting, but Daniel helped us navigate the property market and helped us to find our new home. He kept in regular contact with me, sending over new property’s and arranging quick viewings until I found the one! He then continued to give me great advice, ‘even telling me to search around to get multiple quotes from solicitors’ but ended up using the one he recommended as there quote was the best. The continuity of care has been great!Fantastic firm! Can’t recommend them enough! Daniel made our first experience of buying a property so easy and stress free! Thanks again Alex Neil

Glyn · 28 July 2020

★★★★★ 2/5

Trustpilot

Rabeya Khatun

I am giving this review 2 stars only as it is a reflection on the Alex Neil agency functioning (dysfunctionality) and its team not bearing any individual responsibility for their actions at work.My overall impression of Alex Neil is that no one is responsible for anything there. I can't say the same about Peter James' agency ladies, for instance.However, I found only one person there worthy of 5 stars and this is Rabeya Khatun!So far, she was the only person who takes up full responsibility for her actions and follows through the problem as it is her own.Rabeya is a true Leader in her position and deserves a promotion and managerial/supervisory post.The rest of the team didn't impress me at all.

Natalie · 12 July 2020

★★★★★ 5/5

Google

Sabrina was excellent when showing me a property in Hackney. She was very understanding and accommodating given I was delayed for my time slot. However she was very gracious and managed to make sure I still saw the property which led to an offer

Sami · 29 May 2024

★★★★★ 5/5

Google

There is not a high enough commendation I could make to Michelle and the team at Alex Neil, Canary Wharf, for the outstanding work done on the purchase of my first property. It was a very complicated transaction, but ultimately the successful completion has been down to Michelle. Had it not been for her tenacity, acumen and good judgment I don’t believe that we would have succeeded in making the purchase. Throughout the process, I have been hugely impressed by her insight, discernment and handling of very complex matters. As a first-time buyer, the process was completely new to me, but I felt that Michelle listened and understood my situation, and worked as hard as possible to get things resolved at every step. It has been a complicated road and she has had many parties, personalities, and pressures to manage which was done phenomenally - the outcome speaks for itself. I am so grateful to have had Michelle leading this transaction - what an indispensable asset to the business! Thank you for helping my dream of buying my first property a reality!

Kate · 18 April 2020

★★★★★ 5/5

Google

Georgia is efficient and a pleasure to deal with, I can't thank you enough for your help with my purchase thank you so much

Rahima · 20 March 2025

★★★★★ 5/5

Google

Georgia has been incredible throughout the selling process could not of done it without her expertise. Thank you for your incredible support and knowledge

Ella · 20 March 2025

★★★★★ 5/5

Google

It's so refreshing to meet someone who wants to help you find you what you want in the property market. Maciej has been second to none in his knowledge of both the area and market of Docklands, and he's a real credit to Alex Neil.

George · 29 April 2024

★★★★★ 5/5

Google

My Experience with Alex Neil was great. Calli was my agent and she supported me from the start till the end of the journey. She is always been very professional, kind and emphatic, I could not have asked for better. As a first time buyer I was scared but she showed me house that were very close to what I was looking for and in my budget and in the first view I actually pick one of the house she showed me. If in the future I’ll need to buy or sell I will definitely use them! Super recommended!

Ilaria · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent support

Thank you to Alex Neil for your amazing support throughout the sale of my property. On deciding it was time to downsize, I got 3 valuations and felt that Matteo was by far the most knowledgable when it came to my house and the local market, and he provided me with a valuation that I felt was absolutely accurate. My confidence was right as we had a sale agreed within a week.Throughout the process, the team at Alex Neil were on hand to help with the sale and making sure my solicitor was staying on the ball!

The · 9 January 2020

★★★★★ 1/5

Google

The sales agent Augusta Chertita, lied about the details of the property and her attention to detail is so bad she spelt my name wrong every time she emailed me. Augusta and Georgia Nailard, lied on multiple occasions over email. Wasted my time and more importantly my money. Lost £1,300 in legal fees, thankfully the property sales fell through and I didn’t end up thousands out of pocket.

Moses · 27 April 2025

★★★★★ 5/5

Google

Maciej was really helpful throughout my journey of buying my own home in London. It took me 6 months from the viewing to completion and Maciej was helping along the way, which I am grateful for. Maciej would promptly update me on the status and chase all the sides to make sure everything is on track. He also helped me to understand some market specifics. Thank you!

El · 15 July 2022

★★★★★ 1/5

Trustpilot

Dishonest, Duplicitous and Difficult

I feel sad having to write this, but dealing with Alex Neil for the past couple of years has been one of the worst experiences of my life living in London. I have been genuinely afraid to write this review until we fully ended our tenancy with deposit fully returned for fear of repercussions from the company. However, I know I’m not the only one here that has had significant problems with this company - scroll down to Caitlin’s review below, and the other reviews beneath it and you will uncover the truth.This company is one of the most dishonest, morally bankrupt and unprofessional companies that I've ever had dealings with. From our first days as tenants, we have been treated with nothing but contempt and on occasions lied to. We have been made to feel continuously unwanted and unwelcome in our own home. On more than one occasion, the agents entered our property without any notice, having only being aware after the fact because we found our things have been moved. They just made up whatever excuse they wanted each time. We felt so unsafe in our home, we had to get remote cameras, so we could be sure when people were in our house. On multiple occasions, they would say one thing to us, and another to a third party. They quibbled about every little part of wear and tear in the property (in what has clearly been a well looked after home), blaming us and charging us for things that were not our fault. They were routinely unpleasant and blunt via email. As a tenant, you are constantly made to feel like an inconvenience, a hassle, and an unwanted element in the process, always at fault and always in the wrong despite acting in good faith, looking after the property and paying rent on time. Such has been the experience that I am genuinely worried about going into more detail, for fear that more specific examples would identify who we are.You can see that the only way Alex Neil deal with these issues is for people raising them to fully identify themselves or blame them for the poor choice of property - you can see it yourself in the reviews below.All I can say is that as a tenant, renting through Alex Neil has been one of the worst experiences we've ever had in nearly 20 years of renting property in London, and I sincerely regret the day we rented a property through them.

Philip · 27 September 2019

★★★★★ 5/5

Google

The team at Alex Neil both sold us a flat and rented a flat for us. They were responsive, thorough, and capable. All you could ask for in an estate agent. Maciej In particular was super, but Georgia is a close runner up with her follow through on things.

Will · 28 December 2023

★★★★★ 5/5

Trustpilot

Great Customer Care…

I am so happy that a friend recommended this to me. Morel really helped me, he has been so good to me in finding a house that I was pleased with. His customer care has been amazing and it’s amazing how he pays attention to every little detail. He helped me go through some properties and he was able to find just the one that was right for me! I would recommend 1000x. Thank you Morel

Saidi · 29 October 2020

★★★★★ 1/5

Trustpilot

So so bad

Words cannot explain how awful they are. I rented through them and upon doing the viewing they said they would fix a mould situation that was in one room and fix some broken furniture before we moved in. This was never done and we kept asking and it took months. The process of referencing was soooooo long, longer than any I've experienced begore. It was filthy when we moved in, and they expected us to pay for cleaners when we moved out. The mould was so bad that the entire walls were crumbling, all the electrical wires were so damp that they all had to be ripped out and replaced which the landlord refused to pay for for weeks so we had no electricity for ages. I ended up paying for it myself. We got so ill constantly from the mould and their solution was to leave all the windows open at all times and the heating on at all times which was very unsafe as we were a ground floor flat and also a waste of money. When the plumbers/builders/decorators came to look at the place they were horrified and advised us to contact the council because it was structurally awful and unsafe and also the mould was so bad that all our belongings were being destroyed. The landlord refused to pay for anything to be fixed to a proper standard (just had mould wallpapered over but the walls were so mould that the wallpaper wouldn't even stick or dry to it). There was a leak under the bath which had obviously been leaking long before we moved in and someone just put a baking tray underneath it. Then that rusted and disintegrated. Alex Neil got fed up with the landlord not paying for anything so they said they no longer were going to manage the property, just the rent. Which meant the landlord who lived abroad was going to deal with all the issues we had despite not seeing the flat for years. We said we wanted out of the contract because we signed it with Alex Neil not the landlord. They told us we could leave but then changed their mind, they gave us loads of false information then took it all back. It was a nightmare. They then started doing viewings with only 20 minutes notice meaning we were at work and had no way of getting back to the flat to clean or put away our expensive items safely. They would leave lights on after viewings wasting our electricity. One time out front door broke meaning we couldn't close it and it took them days to fix it.... It was ridiculously unsafe. They would act as if they were really trying to help us when we emailed or called but really they did not care at all.

Caitlin · 1 May 2019

★★★★★ 1/5

Trustpilot

Con Artists

Con Artists! I would advise everyone to stay away from them in particular landlords. I decided to try them for the first time to let out a property in the canary wharf area. I was dealing with Harry Neal at the Canary Wharf area. Although I was pushed a lot into retaining them for management of the property I declined and only elected to instruct them to find me tenants. It was explicitly agreed they would only be charging me 8 % plus vat of the annual rent. I got a very excited call that perfect Tenants who had been with Alex Neil for three years were now looking for a bigger property to move into and had loved my property after viewing it. I was informed that they they wanted to rent my property for 3 years. As I am looking to sell the property I informed them that I was looking to only rent it out for 2 years (thank God for that). I however made it clear that I will not pay the agent commission up front for 2 years and wanted to pay that monthly. Given that I wasn't agreeing to proceed otherwise I kept getting sales calls everyday with an excited tone of how they had worked out a very special deal for me. All of these special deals turned out to be ways of how they could actually charge me more by taking up more services (management services etc) from them for less. In any event it was agreed in the end that they would deduct the first years commission from the first rent and then deduct the rent for the 2nd year at the beginning of the second year. My tenant then proceeded to transfer both the first months rent and six weeks deposit. Without any discussion with me or the tenants, they have retained the entire amount (including the deposit!!!) and transferred only £ 92 to me. I have them emailed them with evidence that this was not what was agreed and forwarded the emails to them. No response. This will definitely not be the end of it and although they are not formally regulated by any body, I will be making necessary complains to different bodies which may well take up interest in this matter. Retaining the deposit is unlawful on their end and I have also informed the tenants of this.This is an extremely unprofessional firm and are literally (as the other reviews suggest) out to only con people out of their money. I strongly believe the other positive reviews on other websites is as a result of paying for them and they are not legit.

Sheryar · 25 April 2019

★★★★★ 5/5

Google

Alex Neil were fantastic throughout my buying process right from viewings to completing the transaction. Georgia was proactive in chasing all the parties involved, communicated regularly, and ensured all my questions were answered on time. I was able to complete my purchase within the timelines I planned for, and moved in smoothly.

Simon · 7 October 2023