Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleCame in today to speak with someone regarding purchasing a property. Was met with a rude dismissive lady. Despite us showing interest in the current market, she did not show us any properties, discuss budgets or provide any helpful information. Seemed very eager for us to leave without our business. Do not recommend using these agents their attitude is appalling.
Anjali · 21 April 2026
Agent replied · 22 April 2026
We are sorry you have felt the need to add this review. Sadly we were unable to carryout your unreasonable requests as you are not a paying customer or a client of ours. We wish you well with you local property search.
★★★★★ 5/5
GoogleGeorgia was a star throughout the whole process of selling my flat. Georgia and Maciej were always very responsive and quickly answered queries throughout. Georgia gave good advice that led to the sale - ensuring we received the best possible price in a challenging market. I highly recommend using Alex Neil, whether for sales or renting, as I have had nothing but positive interactions over my 15 years living in the area.
Alice · 29 May 2024
Agent replied · 27 August 2024
Dear Alice,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleIhave been a tenant with Alex Neil Estate Agents for over five years. While I have generally found your services helpful, I am increasingly disappointed with the lack of timely response and action regarding reported maintenance issues recently .
Although damages are acknowledged when reported, there appears to be little to no follow-through in arranging necessary repairs. This ongoing lack of resolution is both frustrating and concerning.
Jc · 22 February 2026
Agent replied · 20 March 2026
We are sorry you have felt the need to add this review. All maintenance matters are reported to our landlords within 3 hours. Sadly they do not always respond promptly or give instructions to proceed with works. Please contact you property manager should you have any outstanding matters and we will do our best to resolve promptly for you.
★★★★★ 5/5
GoogleWe worked with Georgia at Alex Neil during the sale of a property in Bow, and I only have good things to say. At the start of the process, they guided us extremely well with good knowledge of the area, and gave us good tips to ensure a …
Ned · 22 April 2025
Agent replied · 12 January 2025
Dear Ned, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. … More
★★★★★ 5/5
GoogleJust wanted to say big thanks to Sufaida from Alex Neil. She was amazing from the beginning going out of her way to give us a viewing and managed to secure our first rent property thanks to her. Everything was smooth and quick. Any …
Nuruddin · 22 April 2025
Agent replied · 20 March 2026
Dear Nuruddin Khan, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. … More
★★★★★ 1/5
Google*** Updated Review based on Reply from Alexneil ***
- Typical corporate response, pointing the blame on someone else but them. That was not the case as it was a fully managed property as the landlord was residing abroad, also the agents could have responded to emails, but this was not the case.
--- Original Review ---
After a 3 years tenancy, go with Alexneil if you want an agency that:
- Courteous and responsive sales team until you pay the deposit then you are transferred to the property maintenance team which is a different conversation.
- Check-in reports that turns a blind eye on existing condition, favoring landlord.
- If you want a gruesome check-out process, 4-weeks of unresponsive emails, then they responded by claiming the entire deposit with all sorts of false claims. After going back and fro went through DPS adjudication process and Alexneil got less than 20% of claimed damage amount.
You have been warned.
Hussam · 27 July 2023
Agent replied · 29 July 2023
Dear Hussam Galal,
Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations.
We wish to highlight that the DPS deposit adjudication process is between the Landlord and Tenant. Alex Neil relays information from both parties for the DPS to settle the deposit amounts impartially. Therefore, we have no control over the deposit amount the DPS decides is returned to a tenant, nor do we benefit financially in any way.
We wish you all the best for the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI recently bought a flat via Alex Neil. Georgia and Maciej were fantastic tbh. They were v flexible and kept up a high level of (helpful) communication over an extended period. They were also v accommodating of my requests (eg access to the …
Soph · 22 April 2025
Agent replied · 8 December 2024
Dear Soph, Thank you for taking the time to leave this review of your recent experience with Alex Neil. We were pleased to read your comments, and we look forward to assisting you again in the future. … More
★★★★★ 5/5
GoogleI reached out to Alex Neil as a seller to help sell my property in the area. I would highly recommend Alex Neil's service - special mention to Maciej, and Georgia. Thank you for the great work!
Communication - the communication from Alex Neil have always been clear and effective. The provides additional confidence, and assurance throughout the sale process.
Valuation which reflects market condition - I was able to achieve asking price during the tough market condition of 2022.
Overall the service feels more personal in comparison to other big high-street agents.
Matthew · 1 July 2023
Agent replied · 29 July 2023
Dear Matthew, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 1/5
Trustpilot7 days or they'd report us, over a £360 AML fee
We'd been with this branch for 19 years for a rental flat we own in Docklands. In January 2026 they raised AML paperwork requirements and gave us a tight deadline to provide documents.
Alex · 7 September 2026
Agent replied · 25 September 2026
Dear Alex,
We're sorry to hear about your experience and that our long association reached its end. We do appreciate you bringing this to our attention, and we wish you all the best going forward.
Alex Neil
★★★★★ 5/5
GoogleSufaida was excellent in resolving my plumbing issue. She kept me informed and arranged for the contractor to come in good time. She is extremely professional when dealing with queries and I wish the world had more of her. Keep up the good work.
Mathew · 20 March 2025
Agent replied · 27 August 2024
Dear Mathew, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI recently bought my first home via Alex Neil- Maciej and Georgia were absolutely fantastic! Maciej wonderfully supported me throughout the process, was always available to help and was very flexible and patient when I had a myriad of questions for him. He went out of his way to help me though the process and to make sure the sale went through smoothly. Highly recommend working with him, thanks for everything Maciej!
Reema · 30 November 2023
Agent replied · 30 December 2023
Dear Reema, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotVery good service
Alex Neil went above and beyond in helping me sell my flat. I had an offer within the first few days and the team did everything they could to make the whole process quick and smooth. Maciej was particularly helpful in answering any queries very efficiently.
Dave · 17 February 2025
Agent replied · 30 July 2025
Dear Dave, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAs a first-time buyer, I am very glad to have purchased my first flat through Alex Neil with Maciej as my agent. Maciej is an outstanding professional agent who guided me through the entire process with clarity and expertise. He took the …
Eleanor · 20 March 2025
Agent replied · 27 August 2024
Dear Eleanor, Thank you for your positive comments about your property journey with Alex Neil. We were delighted to read about your experience of dealing with our team and are pleased to receive such praise. We look forward to helping you … More
★★★★★ 5/5
GoogleMaciej has been a great help throughout the whole buying process. In what is a complicated process with much uncertainty and many moving parts he had been quick to respond to queries and has kept me updated on progress. Very much appreciated!
Kim · 20 March 2025
Agent replied · 27 August 2024
Dear Kim.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlex Neil have been superb from start to finish. Maciej was exceptional and really does provider a service beyond just selling your place. He ran the viewing process exceptionally well, highly professional and efficient. We had offers …
Joshua · 22 April 2025
Agent replied · 8 December 2024
Dear Joshua, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. … More
★★★★★ 5/5
GoogleGreat real estate agents!
I have been using them for 20 years to rent a flat in London, they have always been clear, prompt and very helpful, and recently especially the Dockland's team, Georgia and Maciej were fully trustfull and full of good advice, as my situation abroad made it more difficult to sell the apartment.
Thank you 🙂 …
Cedric · 29 May 2024
Agent replied · 27 August 2024
Dear Cedric, Thank you for taking the time to leave this review of your experience with our Docklands team. We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI can't thank Georgia enough for helping me buy my first flat. She was always there to answer my questions and guide me through every step as a first time buyer, and made sure I understood everything.
Thanks again Georgia!
Maria · 20 March 2025
Agent replied · 27 August 2024
Dear Maria, We were grateful to read your positive review of dealing with our team during your purchase. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. Good luck in your new home! We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGeorgia Nailard was our estate agent on a property and was genuinely brilliant. One of the best we've worked with and even though we didn't end up offering on the property, she was still fantastic and supportive. Highly recommend her!
Cheryl · 20 March 2025
Agent replied · 24 October 2024
Dear Cheryl, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. We hope you'll engage our services when you move again in the future. Good luck with your move!
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej was honest and direct in telling me what to do to sell my place -more importantly, what not to do. He and Georgia acted quickly, gave weekly reports before an offer was made and then kept up with developments as they happened. I appreciated the fact everything was clear , up front and with no mealy mouthed stuff.
Jan · 29 May 2024
Agent replied · 27 August 2024
Dear Jan,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleManaged my property since 2009. Never had a problem finding suitable tennants, flat well managed and issues resolved quickly and efficiently. Sufaida was very supportive and professionnel, providing me the necessary reasurance that my property was well looked after.
Jan · 20 March 2025
Agent replied · 27 August 2024
Dear Jan, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej and Georgia worked hard getting the sale of my flat over the line, over 5 long months. They managed to keep Seller and Buyer on side through difficult and frustrating times due to Estates Management delays. Thoroughly recommend Maciej for his tenacity in keeping both sides talking, to get this done, well done all thanks to him.
Mike · 29 May 2024
Agent replied · 27 August 2024
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI had a fantastic experience selling my property with Georgia at Alex Neil. Georgia was friendly, responsive, patient and attentive, always on hand to help out. Very pleased with the service, I would definitely use Alex Neil again.
Simon · 20 March 2025
Agent replied · 27 August 2024
Dear Simon, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear your thoughts about our service. We hope you'll engage our services when you move in the future. Good luck with your move!
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA few days ago I bought my first flat, using the services of Alex Neil and the services of the agent Maciej, who was assisting me during the process! Maciej was really helpful, he was always ready to answer any question and also he was really patient at the moments when I had a lot of various questions. Definitely recommend! Thank you so much, Maciej!
Evgenii · 23 December 2023
Agent replied · 30 December 2023
Dear Evgenii, Thank you for taking the time to review your experience of dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleAlex Neil were great in preparing the sale details and finding a buyer. However, it took the buyers an age to exchange/ complete and AN did not appear to be particularly engaged in moving the sale process forward. I expected them to be more on top of buyer or to manage both parties expectations more actively.
Bernie · 20 January 2026
Agent replied · 20 March 2026
Dear Bernie, Thank you for using our services. We are sorry you felt the need to highlight the timeframe as this was a matter completely out of our control. The Christmas/festive period is always a time that delays transactions. We are glad matters completed for you in early January once all legal parties were back from their festive breaks. Once again thank you for choosing Alex Neil to sell your Surrey Quays property.
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