Alex Neil Estate Agents Canary Wharf & Docklands reviews

★★★★★ 5/5

Google

A few days ago I bought my first flat, using the services of Alex Neil and the services of the agent Maciej, who was assisting me during the process! Maciej was really helpful, he was always ready to answer any question and also he was really patient at the moments when I had a lot of various questions. Definitely recommend! Thank you so much, Maciej!

Evgenii · 23 December 2023

★★★★★ 4/5

Google

Alex Neil were great in preparing the sale details and finding a buyer. However, it took the buyers an age to exchange/ complete and AN did not appear to be particularly engaged in moving the sale process forward. I expected them to be more on top of buyer or to manage both parties expectations more actively.

Bernie · 20 January 2026

★★★★★ 4/5

Google

5 stars - I would like to thank Rabeya Khatun, for responding so quickly and actually trying to really help to solve issues that are in the apartment. She is absolutely brilliant! I hope she will continue helping me resolve ongoing issues in the apartment and I can enjoy living there. Apartment itself is great. I couldn’t leave 5 stars, as my experience with the actual agents that rented the property, who promised lots of things, but when I moved in I found the property without basic checks done, mould all over bathrooms and lots of issues, that could have been resolved before I moved in. I would have expected they communicated with property manager about apartment situation. It was really stressful on the move day two hours before I have to move with my belongings, to come to the apartment that had lots of issues, and it being Saturday I could not even get through to anyone.PositiveProfessionalism

MONIKA · 28 August 2022

★★★★★ 5/5

Google

I have worked with Maciej on multiple transactions over the past two years and can honestly say that his service is nothing short of fantastic. He is extremely responsive and will do everything he can to ensure everything is executed as efficiently as possible. He is someone I will continue to work with and would recommend to everybody.looking for a property.

Nathan · 25 January 2024

★★★★★ 5/5

Google

We had a great experience with Maciej at Alex Neil. He helped us along the entire process, and was incredibly responsive and accommodating. Maciej went out of the way to accommodate our requests even after the offer was accepted. He was incredibly professional and I cannot recommend him enough if you are looking for a property.

Julia · 29 April 2024

★★★★★ 5/5

Google

Absolutely brilliant service from Maciej during buying our first property. He was very professional, kind, informative and responsive throughout the whole process. He communicated clearly and efficiently, hence wasted no time for neither of the party(i wish I could say the same about solicitors). I look forward to working with the team Canary Wharf once again. Thank you Maciej and Georgia.

Rado · 13 January 2024

★★★★★ 5/5

Google

There is not enough high commendation I could make to Maciej at Alex Neil, Canary Wharf, for the outstanding work done on the purchase of my first property. He helped us through the whole process and explained everything in a way that was easy to understand. Maciej is very knowledgeable, fast and extremely professional. He was chasing up both solicitors even before us and resolving all the issues, answering all queries. Maciej is an excellent professional. Our first time property buying experiment became smooth because of Maciej. Thank you so much :)

Neethu · 24 May 2022

★★★★★ 5/5

Google

Sufaida has been extremely helpful with the repairs required in my property, she has over the last 2 years of my tenancy been amazing, I would recommend Alex Neil for all your property needs

Safiya · 20 March 2025

★★★★★ 5/5

Google

Maciej was extremely diligent and supportive throughout the buying process. He made sure he was in constant communication with all parties and guided me each step of the way. I would highly recommend him.

Helen · 20 March 2025

★★★★★ 5/5

Google

I had the most seamless experience with Alex Neil. Maciej was great with communication, scheduling, cutting out unnecessary delays, and being very straightforward. It helps that it ended with great news! 100% recommend!

Nifemi · 20 March 2025

★★★★★ 5/5

Google

Georgia was very friendly, open and transparent when she came to do the valuation. She was professional at all times and gave good advice about the Lease and did not pressure us into making any immediate decisions. She left us with information and was very prompt in sending the valuation report that we requested.

Marilyn · 29 April 2024

★★★★★ 4/5

Trustpilot

Helpful property management team

Alex Neil is the property managers for the flat i have been renting for few years. The flat needed some renovation works this year. Kyra and Sufaida were very helpful during the process. Despite the fact that they were let down by the unreliable third party contractors, they were prompt addressing the issues. They listened what i had to say, very understanding, they always respond the emails and follow up with calls. Very professional and friendly team.

Fatma · 28 June 2022

★★★★★ 1/5

Google

I called Alex Neil Estate Agents to inquire about renting a shop, but unfortunately, my experience was disappointing. The person who answered the call sounded angry and upset, making the conversation uncomfortable. I simply asked for an email address, but instead of assisting me, I was met with unhelpful and unprofessional behavior. As a potential customer, I expected better service and basic courtesy. I hope the team improves their customer service to provide a more welcoming experience in the future.

Lily · 23 March 2025

★★★★★ 5/5

Google

Alex Neil were brilliant at selling our property. From the very beginning they've been honest , professional and reassuring. Our sale was pretty complicated but Georgia didn't shy away from getting involved whenever she needed to, to ensure the process kept moving along and was always on hand to have a chat, and respond to particular needs. Her knowledge about the market is excellent and she's exactly the kind of estate agent you want - tough when needed but very personable and goes out of her way to build professional relationships and pass on her knowledge. Thank you !

Arpita · 20 March 2025

★★★★★ 5/5

Google

Georgia was very helpful in what was a difficult conveyancing process. She was always available and was very persistent to ensure we made it to exchange / completion . Would highly recommend!

Simon · 20 March 2025

★★★★★ 5/5

Google

Maciej was a great help throughout the whole purchase of my flat, he was always quick to respond and help push things along. Thank you very much to Maciej and Alex Neil!

ELEANA · 20 March 2025

★★★★★ 5/5

Google

Recently sold my property with Alex Neil, Georgia was a pleasure to work with - she helped with getting the property on the market and kept me updated throughout the sale process.

Tariq · 20 March 2025

★★★★★ 1/5

Trustpilot

If only the stars had a minus option.

If only the stars had a minus option. Came home from work at 6:10pm to be locked out of my apartment. Alex Neil visiting without any notification through illegal entry and engaging an additional lock on the way out. They blamed the landlord, claiming he said the property was vacant, despite having my rental agreement with Alex Neil direct, and them clearly not checking any records in advance or sending me any notification of the visit. I call and the office is closed, I have no where to stay for the night. I called a lock smith to gain entry (legally fine in this situation), to have Alex Neil string out a chain of emails trying to negate the expense including threating illegal forced entry and that I'd have to pay for the privilege. After consistently trying to make the payment dependent on non legal requirements and sending me a non related part of the contract regarding tenants changing keys and me having to personally invest over 10 hours of my time and other penalties, they sent me the money for the lock smith and £50, which is the minimum I would have got if it went to the ombudsman. Landlords and tenants should stay well clear of this agency. If there's any challenges to this, I am happy to provide the full emails to validate everything. Most concerning is that the majority of this was done by the same person who they have as the official complaints escalation contact (Rebecca).

Richard · 9 February 2026

★★★★★ 5/5

Google

Maciej at Alex Neil Canary Wharf was very helpful and overall excellent throughout the purchasing process. Him and his colleagues were very contactable and his knowledge and experience was much valued

S · 20 March 2025

★★★★★ 5/5

Google

Absolutely brilliant service from Maciej during buying our first property. He was very professional, kind, informative and responsive throughout the whole process. He communicated clearly and efficiently, hence wasted no time for neither of the party(i wish I could say the same about solicitors). I look forward to working with the team Canary Wharf once again. Thank you Maciej and Georgia.

Radek · 23 September 2023

★★★★★ 2/5

Google

Advertising on RightMove leaves something to be desired. Property was chain free - No indication on RightMove Property only available to first time buyers - no indication on Rightmove Disappointing.

Seb · 20 March 2025

★★★★★ 5/5

Google

Thank you to Sufaida Bibi with regard to her kind and courteous service during the period we rented out our flat in E14. She is a credit to her profession.

Elly · 20 March 2025

★★★★★ 1/5

Google

It started out very well... We had a lovely guy, Harry, showing us the flat in Canary Wharf. Harry is probably the only best thing about Alex Neil! The flat was lovely. But right after we moved in, the problems started... It takes the agency ages to apply to emails and we never reached them on the phone. We had an office just in front of the flat, but they only dealt with viewings and told us to email the head office, which in the end we had to do. But as I said, it took them ages to reply. It seems like they don't care at all. We had a lot of things from the previous owners left in the flat and we asked, if we could throw all those things away. It way so much, it took over almost our whole living room. And it took Alex Neil about 2 weeks to reply. Two weeks without a proper living room, right after we moved in. We also didn't have enough keys for everyone in the flat for about 2 weeks as well. Then our dish washer broke. Another few weeks until this was fixed. But the worst was, that our heater broke in December. It was super cold and for more then 1 week we had no heater and no warm water, because Alex Neil never replied to our emails or didn't bother sending someone over. Towards the end of our contract our balcony door didn't close anymore. We told them 2 weeks prior to everyone moving out. On our moving day someone came over to have a look, but on our Check Out day, two weeks after everyone moved out, it was still not repaired. New tenants probably moved in with a non working balcony door... When we told them our leaving date, they advertised the flat to be ready for new tenants some days after that day and made us pay for the days, the flat was unattendend. Just unfair, because they knew our end of contract date months in advanced and also didn't bother to tell us, that they always count 2 days for admin things between moving out and moving in. Alex Neil is extremly unprofessional and not honest to their tenants. They just care for themselves and their landlords!NegativeResponsiveness, Professionalism, Value

Natascha · 28 August 2021

★★★★★ 5/5

Google

A potentially daunting process made incredible easy by the professionals at Alex Neil. Maciej has been brilliant to work with; Answering every question, no matter how …

Liam · 22 April 2025