Trusted Agent profile · Brentford

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Thorgills Brentford reviews

4.6

★★★★★ Excellent

738 reviews across 3 platforms

44 High Street, Brentford, TW8 0BB

Part of Thorgills, see every office.

Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 738 reviews on three platforms, including 612 Google reviews rated 4.6.

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4.6 / 5

612

Reviews on Google

This office

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5

Reviews on Trustpilot

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Thorgills Brentford

At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.

Reviews

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Every review we hold for the Brentford office, from every platform, shown as written. First names only.

5/5

Google

Can't praise Thorgills enough for their help during a recent property purchase, especially Alice and Laura. Alice has always been responsive and friendly, ensuring things have been moving along, and communicating between both parties. Very grateful for your perseverance! Laura has also been very helpful during viewings and following up with answers to questions I had afterwards. Would highly recommend Thorgills as their service was always very professional and personable. Thanks again!PositiveResponsiveness, Professionalism

Chris · 21 June 2021

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

The whole team at Thorgills have been nothing but amazing for the entire process of buying my first place. Everyone - but especially Christine - has been friendly, responsive, supportive (especially considering the next-level stress that this purchase has endured) and overall just incredible people to keep the process going. I cannot thank them enough and I cannot recommend them enough. Full marks!PositiveResponsiveness, Quality, Professionalism

Gabriel · 24 August 2022

Agent replied · 27 August 2023

Dear Gabriel Ralls, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

It has been more than a year since Louis King was our property manager. We appreciated his prompt response and his effort to resolve our problem. Also, he was always on top of everything and kept us informed. He handled everything with professionalism and made the process as smooth as possible. Our sincere gratitude goes out to him for everything he has done.

Sung · 31 October 2022

Agent replied · 27 August 2023

Sung Yi Wong, thanks for your praise and kind comments about our team and Louis. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind regards Property Management

5/5

Google

I have had a great experience renting out my property with GG. Karam and the team were so responsive and reassuring and organised various call outs to get the property ready for renting out. I had an offer within 48 hours and am continuing to have a good service with the GG property management team.

Mimsalib · 28 June 2023

Agent replied · 27 August 2023

Dear Mimsalib Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Our Property Manager, Abbie, has always been quick to respond to all issues we raise, which we are incredibly grateful for. We moved into a flat where there were a number of issues that the landlord had not resolved prior to us moving in. Abbie was swiftly on hand to turn this around - thank you!

Matt · 29 May 2023

Agent replied · 27 August 2023

Dear Matt Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

They do not abide by the contract. Waited 4 weeks for deposit to be returned (still waiting!). They claim they are undergoing CRM change and have not paid deposit that should have been paid within 10 day’s of receiving landlords confirmation. If you are a landlord think twice as they also made landlords wait for their rent payments. Do not trust these agents with your properties or your money.

Maha · 18 March 2025

Agent replied · 3 May 2025

Dear Maha Majidi, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Highly recommend Dushali. She made renting my first flat a breeze. From finding the perfect place to guiding me through the paperwork, her professionalism and attention to detail were top-notch. Great communication and support throughout the process. Thank you, Dushali!

Omar · 21 May 2024

Agent replied · 20 June 2024

Dear Omar Said Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I give 5 starts to Karam Sobti , he is always providing high quality of work and services , very professional and knowledgable. I do appreciate all his help with renting my property and related matters. A special thank you Karam

Rana · 21 April 2024

Agent replied · 20 June 2024

Dear Rana Al-haboubi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Where do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed. Thank you Abbie for all your help this last year!

Ana · 27 October 2023

Agent replied · 24 March 2024

Dear A' Carolina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Where do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed. Thank you Abbie for all your help this last year!

AC · 24 October 2023

Agent replied · 20 June 2024

Dear A' Carolina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Where do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed. Thank you Abbie for all your help this last year!

A' · 15 October 2023

Agent replied · 29 October 2023

Dear A' Carolina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We've just sold our house with GG, and in particular, I want to thank Christine (Move Manager) who has been fantastic in making it happen! We've dealt with tough circumstances and she has been relentless in making sure things keep moving whilst always keeping me updated and being helpful in how the process works. Thank you very much for your help!

Chris · 27 August 2022

Agent replied · 27 August 2023

Dear Chris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Haffeeza has been our property manager for the last 2 months and, from the start, she has been responsive and happy to assist with any questions we have had since moving into our flat (even the most ridiculous questions). She has always answered emails in a timely manner and provided the best assistance possible. Thank you Haffeeza for making this process so much easier!PositiveResponsiveness, Quality, Professionalism, Value

Sanita · 24 August 2021

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Dushali was great to me - She was always proactive and helpful by chasing up on things. She has real empathy and understanding, this helped me in this difficult process to feel reassured and put my trust in her to help me. Thanks Dushali :)

Elisha · 25 November 2023

Agent replied · 24 March 2024

Dear Elisha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Hossam was exceptional in supporting us throughout the process. His ability to make us feel comfortable and trust the estate agent is second to none and definitely someone I would recommend to get in touch with!

Amgad · 21 May 2024

Agent replied · 20 June 2024

Dear Amgad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...PositiveResponsiveness, Quality, Professionalism

Mark · 24 August 2021

Agent replied · 24 March 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

The property search experience i’ve received from Gibbs has been amazing! Hossam has helped with every step of the way ensuring a smooth process. He was professional and helpful! Definitely recommending the agency to friends and family!

Ali · 21 April 2024

Agent replied · 20 June 2024

Dear Ali Makko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to thank Dushali Joshi for all her hard work, and professionalism, in dealing with what was quite a difficult situation for me. Dushali was calm, polite and always knowledgeable and helpful. She's a diamond!

Colette · 21 April 2024

Agent replied · 20 June 2024

Dear Colette Marshall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Had an amazing experience with the lovely Jasmine a few weeks ago. She made every part of the process so smooth and easy for me, and I couldn’t thank her enough for making such a usually stressful experience so enjoyable and informative!

Camila · 13 November 2025

Agent replied · 13 October 2026

Dear Camila Amaya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Customer Care Team

5/5

Google

We deal with Haffeeza at Thorgills who manages a number of properties at Great west Quarters, Brentford. We can say with great confidence that dealing with Haffeeza is an absolute pleasure as things get done in a professional and in timely manner. What we like most is that she keeps us in the loop at all times. Thank you Haffeeza.PositiveProfessionalism

Mushtak · 21 June 2022

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Dushali was fantastic. Very attentive to my property search and went above and beyond when trying to find the perfect property for me! Excellent customer service! She is definitely an asset to the company - please pass my regards

Kyle · 3 March 2024

Agent replied · 24 March 2024

Dear Kyle Canillas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amazing service! Everyone at this office is friendly and helpful. Dushali has been my main contact point, she has consistently been available, punctual and very nice. She did not leave a question unanswered and made sure that my move in process was as smooth and delightful as possible.

Samar · 29 May 2023

Agent replied · 27 August 2023

Dear Samar Samar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...

M · 18 February 2021

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Dushali went above and beyond to sort out my new tenancy! Without her all this process would take even more time! Thank you Dushali you are amazing!

João · 2 August 2024

Agent replied · 23 August 2024

Dear João, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Thorgills Brentford

What do sellers say about Thorgills Brentford?

4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."

What do landlords say about Thorgills Brentford?

37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."

What do tenants say about Thorgills Brentford?

70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."

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