5/5
GoogleEd Walton is highly recommended, he is professional and giving his best to assist costumers.
Trusted Agent profile · Brentford
Verified
Thorgills Brentford reviews
★★★★★
738 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 738 reviews on three platforms, including 612 Google reviews rated 4.6.
612
Reviews on Google
This office
121
Reviews on The Trusted Agent
This office
5
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers4 reviews
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Buyers1 review
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Landlords37 reviews
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Tenants70 reviews
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
About Thorgills Brentford
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Reviews
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
Google4/5
GoogleIn my exchandes with Haffeeza i always apprecied her promptitude and good humeur. From Chantal at BrentfordPositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHighly recommend Vito , professional and works hard to get what the clients requires
5/5
GoogleA very pro-active team throughout the process of selling my property. Helpful and responsive to any queries. Honest with feedback. I would highly recommend them.
Agent replied
Thank you for your review Heidi, we're really pleased you had a good experience with us. If we can help any of your friends or relatives please let us know and we'll gladly look after them. Thanks again!
5/5
The Trusted AgentRegan McSweeney
Regan was very professional and helped me find a home the same day of my enquiry, thanks Regan!
5/5
GoogleI would highly recommend Thorgills' services for selling a property. We have just completed on our flat sale and have been really impressed with the professionalism and efficiency throughout. We accepted an offer within a few days of deciding to put the flat on the market. Great advice on the asking price and clear communication throughout the process.
5/5
The Trusted AgentLeon is very polite and professional. He understands the customer requirements and accordingly tries to help them.
5/5
GoogleNatasha Clark Was extremely friendly and professional. Got back to you promptly and kept you up to date with all matters. Tim Ellis.
Agent replied
Thank you for your review Tim! That's great to hear, Natasha is a real star. We wish you well in your new home, thanks again!
5/5
GoogleI want to praise Kat Felton for her excellent work . All requests were fulfilled very quickly . Thank you for your professionalism
Agent replied
Thank you for your review, Anzelika! It's great to see your praise for Kat, we're big fans of her work too. If there's anything else we can help with please let us know. Thanks again!
5/5
GoogleIve been working with Thorgills property management for a few years now and I have been very impressed with the service they provide. They've really made this task easier for me. Kat Felton from Property Management in particular has always been one step ahead in the activities and has been huge help in keeping on top of things. Highly recommend.
5/5
GoogleDushali - amazing and very helpful! Gone above and beyond for us
Agent replied · 27 August 2023
Dear Jasmine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis King the best agent...thank you for all your help and professionalism!
Agent replied · 27 August 2023
Dear Lenard Major Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleReally impressed with the attention to detail of the staff I dealt with. They found a tenant for the asking price in the first week and I was looked after very well by the aftercare team who helped me through the process for the first time. My first experience of renting out my flat was much better than I feared!
5/5
GoogleNatasha Clark, the branch administrator was very helpful from start to end when getting the property. I’ll definitely recommend Thorgills Brentford Pakiza
Agent replied
Thank you for your review Pakiza, that's great to hear. We're really proud to have Natasha in our team, she's fantastic! We hope you are happy in your new home and we look forward to working with your family and friends in future. Thanks again!
1/5
GoogleI’m personally asking to get few repairs in our house: door lock broken, handle of the sink broken, fridge shelf broken and loo’s seat broken all these stuff need to be changed, I probably sent them more than 7/8 mail since March (now we’re in August) still nothing happen, one of the worst services I ever had!
5/5
The Trusted AgentUnexpected surprise
After 5 weeks of searching with so many different Estate Agents and so many different houses, we finally found the place that really match our needs. Unlike others,Thorgills knows to listen what we want and does not make us loose our time. Plus they explain everything very carefully, so that we understand all legal procedures. Im really happy and impressed with this Agency.
5/5
GoogleVery professional and prompt! I recommend the whole team!
Agent replied · 27 August 2023
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThorgills appear not to be able to deliver on even the basics of our letting agreement. If you are considering letting your property, I strongly advise that you try other agents before you go to Thorgills. A very, very expensive decision to use them. Multiple issues now being referred to the ombudsman.NegativeQuality, Professionalism
1/5
Google*AVOID THEM AT ALL COST* Don't use them. They will SCAM you. Rented a property online with parking (I was told there was one both on the phone AND it was stated on the Ad online). Arrived to London and guess what?! Parking has vanished. They found all kinds of excuses and I'm left without one. PLEASE stay away!!
5/5
GoogleGreat service, efficient and professional. Staff are very polite, helpful and responsive.
Agent replied · 27 August 2023
Dear Callum Hind, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service. Great team with good contacts to create a smooth sale.
Agent replied · 27 August 2023
Dear Gary, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood service from all staff, special mention to Vito
5/5
GoogleWe sold our house recently through Thorgills in Brentford. This has been a thoroughly positive experience for us in a very challenging housing market. Dannie and Luigi have been superb in terms of their work rate, professionalism and feedback. We would recommend using these guys to anyone and thank them deeply for their hard work and quality result.
5/5
The Trusted AgentExcellent service
Glad I was contacted by Andre Ribeiro for my property requirement. Andre has assisted me in understanding the locality better, guiding me with all the amenities. He was kind enough to drive me from and back to hotel. Showed me the same property two times. Has been very quick in getting back to me with any responses.. Was a thorough pleasure.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thorgills Brentford
What do sellers say about Thorgills Brentford?
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
What do landlords say about Thorgills Brentford?
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
What do tenants say about Thorgills Brentford?
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
Want Thorgills to help?
Tell us what you need and we'll pass your enquiry to Thorgills and up to three other top-rated agents near Brentford.
