Trusted Agent profile · Brentford
Verified
★★★★★
738 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 738 reviews on three platforms, including 612 Google reviews rated 4.6.
612
Reviews on Google
This office
121
Reviews on The Trusted Agent
This office
5
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
1/5
GoogleIncredibly rude property manager who had a tendency to lie, shout and bully across the phone. Continued lethargy to fix and maintain the property with vital amenities such as a toilet seat broken for months. Key details about the property were falsified including the number of tenants. Poor cleaning services. Deplorably difficult company that refuse to help tenants unless it is in their interest. Avoid.
5/5
GoogleExperience with Louis having him manage my properties for multiple years, has been absolutely exceptional. Always prompt and very helpful.
Dear Sara Hemmings Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent customer service. Communication with Luigi and Dannie was first class throughout the selling process of my flat. Thanks again.
5/5
The Trusted AgentLeon is reliable and professional
Leon is a professional agent. He is really easy to work with. He understands the customer requirements and accordingly tries to help them.
5/5
The Trusted AgentLeon is always extremely well turned out, professional, polite and knowledgeable. He understands exactly our requirements and is very efficient in his dealings
5/5
GoogleI have been working with the property manager Haffeeza, she has been a pleasure to work with and is highly professional.
Dear Shivam, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Many thanks, Daniel Cole Lettings Manager
5/5
GoogleThe service is very good and prompt. Quick resolutions to any queries, kudos to property management, specially to Louis King !!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Nikki @ Property Management
5/5
GoogleBrilliant professional service people are not easy to find sometimes - great job Louis King!
Dear Abigail Holley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleGreat service from Thorgills in renting our property. We have received a great amount of help from Natasha in particular in the process of getting the tenants into the property.
Hi Micca, thank you for your review! We're glad you had a good experience with us, we agree that Natasha is super helpful. If there's anything we do to help with this tenancy or at other properties please let us know. Thanks again!
5/5
GoogleThis is for Louis King, our property manager. Great professionalism and always gets things done as soon as possible.
Hi Tayla Venter, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care! Property Management
5/5
The Trusted AgentCustomer service
Rachel is always really prompt and helpful which means all issues get turned round quickly. Hopefully this makes my tenants happy too!
5/5
GoogleThanks to Ahmed Salat and the whole team, the best services! I recommend it to everyone with confidence!
5/5
GoogleI am very happy with Thorgills management service. Kat is always there whenever we need support. Thanks!
5/5
GoogleGreat service from Haffeeza Rasheed quick response to my email and sort my problem
Dear Salvatore Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleUsed Thorgills for a while now and Haffezza has been excellent and always helped deals go smoothly.
1/5
GoogleStaff are very friendly but .....Be careful and ensure anything agreed over the phone is backed up in writing. A lot of the agreed details were changed in the contract, which required my eagle eyes to keep pick up and get changed. IMHO- This was very disingenuous. Unfortunately- i didn’t pickup all the agreed details that somehow got swapped in the contract.
5/5
The Trusted AgentLeon was very knowledgeable, helpful and friendly. Property viewing was an enjoyable experience. I would highly recommend Leon to anyone.
5/5
GoogleGreat company, good value and great service! Natasha coordinated the change of tenants in my flat in a very efficient and professional manner. Would highly recommend!
Thank you for your review Danylo! We are delighted that you had a great experience with Natasha, you were in very capable hands. We look forward to a lasting working relationship, thanks again!
5/5
GoogleBeen with Thorgills for several years. Happy with the service received. My property manager Kat Felton and the property management dept are great. Highly recommend.PositiveQuality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGreat service from Louis, very helpful and response is always quick!
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience with Louis!!
1/5
GoogleStaff are very friendly but .....Be careful and ensure anything agreed over the phone is backed up in writing. A lot of the agreed details were changed in the contract, which required my eagle eyes to keep pick up and get changed. IMHO- This was very disingenuous. Unfortunately- i didn’t pickup all the agreed details that somehow got swapped in the contract.
5/5
GoogleHaffeeza Rasheed was so helpful and efficient when dealing with my enquiry. Many thanks again.
5/5
The Trusted AgentRegan was very professional and helped me find a home quickly, He listed to my requirements and delivered.
5/5
GoogleBest estate agent I dealt within years. Ben and Tomek are the best agents ever!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
Tell us what you need and we'll pass your enquiry to Thorgills and up to three other top-rated agents near Brentford.
