5/5
The Trusted AgentRegan was very efficient with all the arrangements
Regan was efficient and organised in helping me get a tenant into my flat in record time. We only had about three full days, and everything went remarkably smoothly. Thank you!
Trusted Agent profile · Brentford
Verified
Thorgills Brentford reviews
★★★★★
738 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 738 reviews on three platforms, including 612 Google reviews rated 4.6.
612
Reviews on Google
This office
121
Reviews on The Trusted Agent
This office
5
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers4 reviews
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Buyers1 review
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Landlords37 reviews
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Tenants70 reviews
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
About Thorgills Brentford
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Reviews
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
The Trusted Agent5/5
GoogleHi, I had a nice experience and Haffeeza was really helpful and I'm glad I had the chance to meet her. Keep up the good work! x
5/5
The Trusted AgentProperty rent
I would definitely recommend Thorgills, particularly Leon, his attitude and commitment is great. He is very professional, helpful and great to deal with agent in all aspects of renting a property.
5/5
GoogleHaffeeza has always been helpful, provided very clear updates and is a very lovely person to work with. She is always at hand when needed. Thank you very much.
Agent replied · 27 August 2023
Dear Fabio Lima, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Haffeeza a 5 star rating! Many thanks, Nikki - Property Management
5/5
GoogleGreat experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.
Agent replied · 27 August 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleBeen using Thorgills for several years. Haffeeza has been very helpful navigating issues with a bad tenant and also is setting up a new family moving in
5/5
GoogleBig thank you to property manager Abbie Lomo Dash from 44 High Street, Brentford branch for customer oriented work style.
Agent replied · 27 August 2023
Dear Roman Ber Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHi, I had a nice experience and Haffeeza was really helpful and I'm glad I had the chance to meet her. Keep up the good work! x
5/5
The Trusted AgentGreat service
Great service received while selling my property. Would highly recommend agent. Special thanks to Luigi from the Brentford Branch who was very professional and helpful from start to finish.
5/5
GoogleGreat experience since viewing the flat and getting the keys to my apartment. Louis king always been very helpful and sort out if there was any problems.
Agent replied · 27 August 2023
Dear Jordi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI want to appreciate Louis King our Property Manager. He is very responsive, clear the concerns and problems within short time . Thanks for all your Support!!
Agent replied · 27 August 2023
Rachel Sonia, thanks for your praise and kind comments about Louis. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
The Trusted AgentOver and above
We would definitely recommend Leon Sood. We appreciated his professional, helpful and honest nature. Leon went over and above and gave us good advice.. Thank you, Merleesa and Yugan Govender
5/5
The Trusted AgentA prompt response is always reassuring
Rachel is always quick to respond in a friendly and helpful manner when we have any issue at the flat. I am very happy to count on her efficient service.
5/5
GoogleGreat experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.
Agent replied
Thank you for your review Ella! We are delighted you had such a good experience, Alice is a real pro! We wish you the very best in your first home, thanks again.
5/5
GoogleKaram did a great job at finding a new tenant for me, at super short notice. Couldn’t have been happier with the service and communication I received.
Agent replied · 27 August 2023
Dear Lois Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of dealing with Louis King at Thorgills who has been very professional, super responsive and extremely efficient. I can highly recommend him!
Agent replied · 27 August 2023
Hi Zahra Shah, thank you so much for your positive comments about Louis. Until the next time take care!
1/5
GoogleVery poor customer support,especially during check out and end of tenency.
Agent replied · 24 March 2024
Dear Thulasi T, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWhat can we say! Diligent, honest, hard working, professional, accommodating. Hafeezah, Louis, Kat are people with integrity and respect. A pleasure to work for you! Thank you!
Agent replied · 27 August 2023
Dear Muhammad Naeem, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Nikki Property Management
5/5
GoogleWe've had a very swift and easy process using Thorgills. Amy in particular, has been fantastic with providing us with all the information we need, quick to respond and very professional. Great service, highly recommend!
Agent replied
Thank you Lawrence for your review! Great news that you enjoyed your experience with us, Amy is a star and always happy to help. We wish you all the best in your new home, thanks again!
5/5
GoogleHappy with the service that Thorgills provides. Kat is always super helpful and proactive, when she's on the case I know it's in good hands.
1/5
GoogleVery bad experience like first time buyer . Be careful with the agents from this agency because they are not professionals ! Thank you .
Agent replied · 27 August 2023
Dear Irinel Buse, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
The Trusted AgentTomek is kindest and most helpful agent you can imagine!
Tomek helped me to find the flat that was well-tailored for me and my fiancee. I would recommend his services to everyone looking for a flat in London!
5/5
GoogleThank you so much Haffeeza for always going the extra mile to assist me and making sure that everything runs smoothly. You are a star!
5/5
The Trusted AgentGood Service
Just a message to thank Rachel Flynn for her work ethnic to ensure my problems were sorted quickly and properly!! Thanks again for constant communication and effiency throughout
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thorgills Brentford
What do sellers say about Thorgills Brentford?
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
What do landlords say about Thorgills Brentford?
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
What do tenants say about Thorgills Brentford?
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
Want Thorgills to help?
Tell us what you need and we'll pass your enquiry to Thorgills and up to three other top-rated agents near Brentford.
