Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlice and Christine worked tirelessly to make sure my property purchase completed, despite some setbacks. They kept me well up to date on developments so I never had to chase them up and could trust they were looking after everything.
Georgie · 6 July 2021
Agent replied
Thank you Georgie for your review! It's such good news to hear you had a great experience. With Alice and Christine looking after your purchase you were in the most capable hands. We wish you the very best in your lovely new home, thanks again!
★★★★★ 5/5
GoogleThank you to wonderful Dushali for taking the time to show me around a property! Very professional and very kind and informative. Thank you!!
Delsa · 29 May 2023
Agent replied · 27 August 2023
Dear Delsa Ghorbani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI rent a flat and the property is managed by Thorgills, I have reported a stain on the bathroom ceilings and the property manager Kat responded very quickly and professionally.
I am very pleased with the approach.
BarbaraPositiveResponsiveness, Professionalism
Basia · 24 August 2021
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleMany thanks to Dannie Walton for his professional service. I will be looking to use Thorgills when the time comes round to selling due to the great service i received.
Anna · 30 July 2019
★★★★★ 5/5
GoogleBeen using Thorgills for several years. Haffeeza has been very helpful navigating issues with a bad tenant and also is setting up a new family moving in
Shaf · 27 August 2020
★★★★★ 5/5
GoogleHello, thank you for all the service provided during this rental process, and especially the professionalism of Miss Dushali Joshi who was very kind and guided us through this entire process.
Willmer · 27 August 2022
Agent replied · 27 August 2023
Dear Willmer,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhen my tenants decided to leave last month I had the pleasure once again to deal with the lettings department at Thorgills in Brentford.
I would like to express my gratitude and satisfaction to Alice Madden, Dan Cole and Natasha Clark for their professionalism, kindness and can-do attitude. While all these qualities are appreciated at any time, they become even more crucial during a pandemic and a lockdown.PositiveResponsiveness, Quality, Professionalism
Ernesto · 24 August 2021
★★★★★ 5/5
View AgentsMost helpful agent I've ever worked with.
Most of the letting agents I worked with, when I say I didn't really liked the property, instead of asking why they would say okay as if they didn't really want to help if they were not paid to do so. But with Andre it was completely different, he kept asking questions to understand what I really was looking for (which also made me realise what I'm really looking for). Every property he showed me was more suitable for me than the previous one.
I'm pretty sure he could show me a lot of properties in a very short time with help of his colleagues, which tells me how good the branch is.
Thanks a lot Andre, and next time I look for a property I'll make sure to talk to you and work with Thorgills first!
Husrev · 26 June 2017
★★★★★ 5/5
View AgentsProfessional, friendly, knowledgeable!
Tomek provided excellent service. He was prompt in answering our queries and showed us multiple properties that met our criteria. He was friendly and very knowledgeable. We would recommend working with him.
LC · 23 June 2017
★★★★★ 5/5
GoogleI’ve had an overall positive experience with Gibbs - particularly my property manager Louis has always been very prompt and efficient if I’ve ever had any issues. Thank you!
Anna · 31 October 2022
Agent replied · 27 August 2023
Anna Merrick, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kind regards
Property Management
★★★★★ 5/5
View AgentsGreat work!
Regan gave us first class service - always looking out for our best interest, Deakt with many different companies over the years and Regan's work ensured I will be using Thorgills again.
Daniel · 26 May 2017
★★★★★ 5/5
GoogleHad a great experience with Thorgills. Was very easy process from start to finish, Simon and Tomek were very helpful and helped me find a long-term tenant. Highly recommend!
Daphne · 30 July 2019
★★★★★ 5/5
View AgentsMany thanks for excellent support
I wish to thank Alice and Adriana of Thorgills Client Support team who made sure that all issues were resolved satisfactorily after Leon and his team found me exactly the right tenant.
Rohit · 6 March 2017
★★★★★ 4/5
View AgentsLetting / managing agents who are always very willing to help
I have been pleased with the service I have received from Thorgills over the last year, and have always received prompt, helpful responses from Chantelle and other members of the Brentford office.
If there was an area for Thorgills to focus on, it would be around the tracking of their contractor's work and timely billing for additional works, which have once or twice become a little confused. But what is clear is that when issues do arise, Thorgills will always do their best to get it resolved!
Oliver · 2 February 2017
★★★★★ 5/5
View AgentsA fast efficient rental service
Alice has worked with us to handle the admin for the rental of our property. She has done this quickly and efficiently, and Thorgills have taken just 4 weeks from appointing them to having a tenant move in. The only item we were unhappy about was the quality of the cleaning. We raised this with Alice and she addressed it to our satisfaction within 24 hours, which is a level of responsiveness that is hard to beat. In all respects we have been very pleased with the service Thorgills have provided, and would recommend them to both landlords and tenants. Andrew W
Andrew · 5 August 2016
★★★★★ 5/5
View AgentsProfessional but caring as well as discerning to assist first time Landlord
Thank you Thorgills for assisting me as a first time Landlord. From helping me find tenants in a record time right up to assisting and advising me on the retaining of part of the deposit due to tenants negligence and breakage.
Rachel Webb from the Brentford branch has been assisting me and I found the staff professional and well acquainted with both the market and the procedures involved to deal with difficult tenants.
Thank you very much and look forward to you marketing my property again.
Maneeza · 3 August 2016
★★★★★ 5/5
View AgentsBest Customer Service
Thorgills is simply speaking the best. I have been working with other agents, potentially more 'famous' on the High Street, where agent turnover was so frequent that I ended up changing point of contact multiple times within the same year, or not knowing anymore who I should spek to. Thorgills feels like a family or a business partner, always welcoming you and your questions, and being very approachable. On the top of that, fees are maintained at a competitive level, making it a good balance between cost and quality.
Sebastiano · 19 May 2016
★★★★★ 5/5
GoogleMy sale was incredibly lengthy due to issues down the chain, but Christine persevered and always did her utmost to keep things moving along and keep us up-to-date. Thank you!
Rebecca · 27 August 2022
Agent replied · 27 August 2023
Dear Rebecca,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleFantastic service from start to finish with Thorgills and would highly recommend.
Sold my flat very quickly for a price I was extremely happy with and then the support from offer to completion was invaluable.
I was very happy with everything that Thorgills offered in regards to the sale of my flat.
Special mention to both Daniel and Alice Madden who were both fantastic to deal with.PositiveResponsiveness, Quality, Professionalism, Value
James · 21 June 2021
★★★★★ 5/5
GoogleGreat support from Louis King on any issues we’ve had to deal with. He responds quickly, is always helpful & very professional. Thank you!
Kamila · 30 March 2023
Agent replied · 27 August 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 4/5
GoogleThe team at Thorgills did an excellent job of selling our house in challenging conditions. They remained enthusiastic, motivated professional and positive during the whole process from start to finish.PositiveProfessionalism
Mary · 24 August 2022
Agent replied
Dear Mary Mcgovern,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI always find the staff very friendly and helpful at thorgills, especially Kat Felton.
Kat always goes above and beyond and communicates effectively within our work based relationship.
Misty · 1 October 2019
★★★★★ 5/5
GoogleMany thanks to Dannie Walton for his professional service. I will be looking to use Thorgills when the time comes round to selling due to the great service i received.
Anna · 4 July 2018
★★★★★ 5/5
GoogleAmazing service, Dushali helped me from start to finish. He explained it to me in detail and helped me every step of the way. I highly recommend it.
Xoch · 29 October 2022
Agent replied · 27 August 2023
Dear Xoch Hdez,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
