Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHad bad experience with Thorgills when we were buying a property.
Thought we will give them a 2nd chance with rental. I have to say the experience was even worse. Deal has just fallen through because of clear greed and lack of commonsense. If they had any concern about their customers, they would use more commonsense and negotiation skills to get deals through.
It baffles me that they then start Change.org campaign asking for help from the Chancellor when they don't help themselves. Probably just another chance of getting in some money!
Amgad · 27 August 2020
★★★★★ 5/5
View AgentsEfficient and on the ball
Alice and the team worked hard to achieve the best rental & tenant and were always quick to respond to queries and provide updates until quite late at night sometimes. Many thanks for the continued professional service. D
David · 17 March 2017
★★★★★ 5/5
View AgentsGreat customer service!
Chloe Harte at Thorgill's Brentford has been great in keeping me informed at all times and kept me up to date with any progress regarding rent payments going into my account. Thank you Chloe - excellent customer service!
SK · 6 January 2017
★★★★★ 5/5
View AgentsPleasure dealing with Leon
Leon came across very professional. He was attentive, polite, clear and knowledgeable.. There were some issues with the previous tenants, Leon was very helpful and efficient in resolving these. Most important, he found a good tenant for us..
Shaheen · 17 December 2016
★★★★★ 5/5
GoogleGreat service from Louis King in the Brentford office. I had a big problem with my property and Louis took care of it for me, efficiently and with the utmost professionalism.
I can't thank him enough.
Fiona · 27 August 2022
Agent replied · 27 August 2023
Dear Fiona Maher,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Property Management
★★★★★ 5/5
GoogleReally friendly and helpful , Max looked after me and always checked in with what I needed to do next with my move. really happy with the service
Danny · 29 May 2023
Agent replied · 27 August 2023
Dear Danny
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDannie has a great ability to communicate not only effectively but also transparently with all parties, putting his clients' requirements first.
I received 5* Service From Dannie and would hopefully use his services in the near future.
Dave · 28 August 2017
★★★★★ 5/5
GoogleThank you so much for all your support in helping us looking for a new home!
Massive thank you to Alice and Daniel once again!
On our behalf Georgia & Iona
Georgiana · 27 August 2020
★★★★★ 5/5
GoogleI am impressed with the service, the staff are very professional, and knowledgeable. Haffeeza has been very helpful and friendly, I am sure my property will be looked after well in the future.
Helen · 1 October 2019
★★★★★ 5/5
GoogleHaffeeza is a pleasure to deal with she is always willing to help out if I need and will go the extra mile. She is a great assess to Thorgills. Thank you Haffeeza
Ivan · 30 July 2019
★★★★★ 1/5
GoogleUnder-handed practice !!
I have an interest in several properties in the Brentford area, furthermore my partner is Julia Quilliam of Quilliam property services.
In the last year I have put three of my houses up for sale or let and within hours, my tenants have had a knock on the door by Thorgills asking who the owner is.
Thorgills informing them that they have mystery buyers and that they should switch agents. One of our vendors believed them and switched but after a few weeks realised that he had been duped by the pack of lies he had been told, thankfully he came back to Quilliam’s who sold his property.
I have rang Thorgills and told them of my disgust at this sharp practice, Thorgills must be desperate, they have been closing branches and making redundancies, yet they claim to be the most successful agents in the area !! Absolute rubbish !!
If your going to use a local agent, use one that that doesn’t try and tout everyone else’s boards, has a good honest track record and doesn’t lie through their teeth to get you signed up and who actually knows the area.
You have been warned against this unworthy mob
Tom Keane
Brentford resident all my life
And well known to the whole community
Tom · 26 November 2019
★★★★★ 1/5
TrustpilotUnprofessional letting agents
Unprofessional letting agents! I booked two viewings with chiswick/brentford branch. One didn't even bother to call on the day. the second one was a girl who crossed every limits of being unprofessional. At the property she made me wait for over 30 mins saying she was stuck in the traffic and then on reaching she cancelled the apppointment at the gate of the building by making an excuse that the property won't suit my requirements. Actually she didn't bring the entry door key and shamelessly left without an ounce of apology.
Adeel · 31 October 2019
★★★★★ 5/5
GoogleExceptional service, always attentive when needed and ready to help. A real pleasure as a tenant to work with Louis King.
Arturo · 15 October 2023
Agent replied · 29 October 2023
Dear Arturo Ortega
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am very pleased with Thorgills.
Special thanks to Haffeeza Rasheed who has handle with professionalism all the issues occurred at my current rented property.PositiveResponsiveness
L · 24 August 2021
★★★★★ 5/5
GoogleAll the communication with Thorgills has been very efficient and on point. The paperwork and procedures were explained very thoroughly, so that we were well informed while signing the contract . For me it is my first time renting an accommodation in London so a few things were new to me, but Emma and Haffeeza have been very patient with us and I really appreciate that. If there's ever a problem, I know their office is near by so I can reach them easily. Good experience!
Eline · 1 October 2019
★★★★★ 5/5
GoogleGoing through Thorgills made the letting process very smooth and easy for us moving into a new flat. Special mention to Alice as she was super helpful and considerate!
James · 11 September 2020
★★★★★ 1/5
GoogleOne of the worst agency I’ve ever deal with. They don’t care a bout customer after they take their money. They are always reachable when need you, after that they don’t respond.
Sam · 31 October 2022
Agent replied · 27 August 2023
Dear Sam R,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleI had very bad experience with Thorgills and won't use their services anymore. I liked a house and I paid 500 pounds to take the property off the market, then my offer was accepted and I paid more than 5000 pound deposit to secure new home. At the day that i had to collect the keys and move, it was Friday 17.45pm, i have been told i can't have the home due to some legal issues related to the landlord mortgage. Very unprofessional, Thorgills should have known about these issues before accepting my offer and deposit... Very very disappointed.
Vasil · 30 July 2019
★★★★★ 5/5
GoogleAs a seller, we were given feedback for each viewing and the whole team has been very professional. We appreciate the realistic approach from Daniel, the branch manager, on the state of the market and Vishaal, one of the three staff who showed viewers of our property, for the updates during the process leading up to the exchange. It is currently a tough housing market, especially in London, but it is noteworthy that because the Thorgills team works longer hours and days than most of their competitions, it is definitely a better bet. Good luck all.
Billy · 30 July 2019
★★★★★ 1/5
GoogleAlthough most of the things may be sugarcoated in the beginning, try to avoid them as much as possible. This was the first estate agency I have used in UK and while beginning tenancy was fine, later I realized you need to have proof about literally everything you talk to them - otherwise they will try to rip you off. They never say they were wrong and basic services during check out cost you loads of money. I was charged 70 pounds to clean a sofa and they charged me 35 pounds because I left broken vacuum in the apartment. The problem was - I was the one to pay for it because they didn’t give me replacement for almost two years. I could just throw it away, but instead I gave them the opportunity to milk some money. Since April I have switched to another estate agency and now I finally feel treated like a human being. I repeat - AVOID THEM.
Tomasz · 30 July 2019
★★★★★ 1/5
GoogleThe worst experience I had ever, after seen the flat in Firestone House, Brentford and reserved it by paying the deposit required, the agent Ryan, B has informed me that the LANDLORD DOES NOT WANT CHILDREN TO BE IN THE FLAT. Knowing that I have 3yrs old child since first viewing and (Ryan, B) did not mention any restrictions regarding having my 3yrs old child in the flat.
In addition to that, they wanted to charge me the administration fees and 6 weeks deposit even thought I’m moving by the end of June!
This was so disappointing and never will deal with your unprofessional company and never will recommend you to anyone I know because you don’t know what you doing and just after money!!!
Ashour · 30 July 2019
★★★★★ 5/5
GoogleI deal with Louis King and Haffeeza Rasheed regularly and I can't stress enough their professionalism. They ensure all properties are managed to the highest standards.
Property management is very strong with them.
Andre · 27 August 2022
Agent replied · 27 August 2023
Dear Andre Ribeiro,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI always find the staff very friendly and helpful at thorgills, especially Kat Felton.
Kat always goes above and beyond and communicates effectively within our work based relationship.
George · 27 August 2020
★★★★★ 4/5
GoogleVito who guided us helped us out. We had some up and downs where there were stages we almost couldn’t get the property, but eventually it was done. Thanks Vito
Azka · 6 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
