Trusted Agent profile · Brentford
Verified
★★★★★
717 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 717 reviews on three platforms, including 591 Google reviews rated 4.5.
591
Reviews on Google
This office
121
Reviews on View Agents
This office
5
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleHaffeeza Rasheed has been very helpful and professional. I am about to move in a new property and she assisted me step by step answering all of my questions with kindness. Haffeeza has also been very efficient with the paperwork. I am very happy with the service
5/5
GoogleThis is the most professional and reliable agency we have dealt with. They went above and beyond to help us get the property we wanted. Once the landlord accepted our offer, Natasha Clark took over and got us through all the paperwork. She was reliable, reachable and pleasant to deal with. I highly recommend this agency.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleExcellent service. Thank you Amy! Kind regards, Brian
Thank you for your review Brian! You were in very capable hands with Amy, she's a real pro! We wish you the best in your new home, thanks again.
5/5
GoogleChristine and the whole team at Thorgills have been amazing! Always in communication, keeping us up to date with the process and pushing on our behalf. Having been through this process a few times, I can safely say they have been a breath of fresh air and couldn’t recommend them any more!PositiveResponsiveness, Quality, Professionalism, Value
Dear Sinead Murtagh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe listed our home with them after being on the market for some time without any joy. They gave us regular feedback and after roughly one week found us a corporate tenant who took our apartment for 24 months. I would highly recommend Sean and his team in Brentford.
5/5
View AgentsLeon is very reliable, friendly and professional agent. He knows what he is doing and is a very responsible person. Moving to my new home happened very smoothly and hassle free, thank to him. I wish him best of luck in his career as he is doing very well.
5/5
View AgentsFantastic customer service!
Really enjoyed working with Tomek! He was energetic & knowledgeable, and exceeded our expectations. He took us to view flats in an area we hadn't originally considered, but because he understood what we were looking for, he led us to the ideal new home for us. Highly recommend him!
5/5
GoogleWe have recently moved in and after a rocky start Thorgills Brentford have be great, especially Property Manager Haffeeza who has been extreamly helpful in sorting everything out in an efficient and professional manner. She has gone above and beyond for us.
5/5
GoogleA great process from start to finish. Extremely hard working to get the deal done and I can only highly recommend. Always kept me up to date and very helpful and supportive throughout. They know the area extremely well so would say the first and best choice for selling or buying.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleNatasha is a STAR! Very helpful and professional.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
View AgentsLeon Sood review
Leon is super polite and professional, and very knowledgeable about the properties we viewed and the surrounding areas. Really appreciate his time and effort in taking us on two rounds of viewing! Very personable and helpful, couldn't ask for a better agent to help us on our search.
5/5
GoogleThorgills managed the property for more than 2 years now. I've been with multiple property manager through those years. They were all fantastic. My recent one is Kat Felton whom continued the good tradition. She worked diligently on the property issues and extended her help to address the problem. Thanks a bunch Kat.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleVery happy and pleased with how helpful and responsive our property manager,’’ Haffeeza Rasheed’’, has been to get all sorted for us. She always responds so quickly to my emails and does her best to help and I am very thankful for her kind support and understanding.PositiveResponsiveness
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThe most professional, efficient, effective estate agents I have ever worked with, highly recommended. The buzz in the office, the dedication of all their staff, and their unwavering customer centricity makes this family run estate agency a force to be reckoned with. Whether you’re buying, selling, renting or leasing, use Thorgills!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleMy 5 star Rate is for the only person that I really appreciate how much she really cared to help me finding a flat . Nikki you are A class Letting agent and thanks a million for your help and your prompt work.
5/5
GoogleI have worked with Haffeeza on many occasions and have found her extremely courteous and polite She is also very helpful if I have a query and will put herself out to help me She is a pleasure to deal with Sandra Higgs
5/5
View AgentsNew tenancy Agreement
This is the first time that I have used Thorgills and I am delighted with the service. Once the tenants had been identified, Alice kept me informed on a regular basis as to the position with completing the necessary paperwork, which I appreciated very much
5/5
Googlevery helpful and constantly calling to ensure our move in went well and if there were any issues, we were given contact numbers
Dear Tamara Kemp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
View AgentsTypical estate agent wanting money for old hat (nothing)
It's worth considering using an estate agent with more appropriate fees. To renew our contract it costs £180, an extortionate fee in which virtually no work is done by Thorgills. To add insult they didn't even provide good service as they initially wrote my name as "Thomas Cook". I presume the agent was thinking about spending the £180 on a holiday.
Hello Tom, Thank you for your feedback. As you know, the charges for the renewal of a tenancy are clearly stated within the tenancy agreement you signed. There is significant work involved in the process of a renewal which includes re-lodging deposits, agreeing any new terms, producing new tenancy agreements and of course, the cost of a renewals consultant. I do however apologise for the error with your name, even award winning agents make mistakes sometimes. :)
5/5
View AgentsAmazing Service
Rachel has been taking care of the flat I am renting for last two months, she has been very consistent and easy to follow up with. She s very prompt and good at gettings things done. Looking forward to cooperate with her further. Thanks RK
5/5
GoogleA great process from start to finish. Extremely hard working to get the deal done and I can only highly recommend. Always kept me up to date and very helpful and supportive throughout. They know the area extremely well so would say the first and best choice for selling or buying.
Thank you Anna for your kind review! We're so pleased you had a great experience, we're really proud of our area knowledge and our customer service. We wish you the best in your new home, thanks again!
5/5
GoogleHaffeeza has been really helpful in setting up our new tenancy agreement despite all the issues that we've encountered previously and she was there every step of the way to guide us and answer to all of our questions. Great service!
5/5
GoogleThey were very helpful during the search and later with the documentation. As a non-British tenant, I felt thoroughly informed and taken care of at every step. Specially grateful to Ms. Clark, who gave me confidence during the process and provided every bit of advise and guidance I could need.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
View AgentsGreat Support!
Chantelle and her team have been very efficient in finding, processing and selecting new tenant. On personal note, Chantelle has been always here to help and provide support. She is truly a great example of excellent customer service. Many thanks. for all your efforts!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
