5/5
GoogleMy wife and I were tenants with Thorgills for years. We moved out recently and found the process was handled really well. I think we were lucky that we had a good landlord and a good property manager, responsive and helpful.
Trusted Agent profile · Brentford
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Thorgills Brentford reviews
★★★★★
717 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 717 reviews on three platforms, including 591 Google reviews rated 4.5.
591
Reviews on Google
This office
121
Reviews on The Trusted Agent
This office
5
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers4 reviews
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Buyers1 review
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Landlords37 reviews
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Tenants70 reviews
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
About Thorgills Brentford
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Reviews
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
Google5/5
GoogleI am beyond amazed with the quality of service!! Andre Ribeiro especially has been incredible - responsive, attentive and very understanding amongst super professional! He has made our tenancy in our current house so much better than I would have been without his care!
5/5
GoogleMy flatmates and I moved to a new home couple of months ago, and we've received excellent service from part of this agency, especially, Andre Ribeiro, who has been super-efficient and kind. He always replies on time being responsible, attentive and very understanding.
5/5
GoogleKat Felton in the property management department at Thorgills is a pleasure to deal with. She efficiently handles the day to day running of my property and, when the less routine matters crop up, she is easy to talk to and very helpful.
5/5
GoogleSince the manager has now dealt with my previous issue, the young letting assistant will be given training and i have been fully refunded my reservation deposit. Happy to report a successful complaint outcome and hopefully just a one off.
5/5
GoogleVery knowledgable agent and just get the job done. Simon valued my penthouse and was very confident in the rental figure he gave which I thought was on the high side but he delivered with a great tenant within one week.
5/5
GoogleHaffeeza Rasheed- Many thanks for your excellent service and your professionalism and care. I dealt with Thorgills for two years and you were always caring and offering help in an excellent way. I wish you all the best and many thanks
5/5
GoogleSince the manager has now dealt with my previous issue, the young letting assistant will be given training and i have been fully refunded my reservation deposit. Happy to report a successful complaint outcome and hopefully just a one off.
5/5
GoogleOverall I've been really impressed, from the quality photography, to the ongoing communication, right up to getting our property exchanged. So many members of staff that clearly care about what they are doing and helping clients. highly recommended.
5/5
GoogleAhmed Salat - thanks for finding me the perfect place so quickly!! Professional and friendly, he made the experience a total pleasure - will highly recommend him and the team to anyone looking to find their ideal place to rent!!
5/5
GoogleExcellent service from Day One and having one highly personable point of contact (the "super-efficient", detailed, knowledgeable and "on the ball", Natasha) throughout, meant the whole process was smooth, swift and hassle free. Thoroughly recommend Thorgills.
4/5
GoogleAlice Madden persevered with major problems down the chain and kept up the pressure on other parties unrelentingly so that after a very lengthy and fraught process we eventually have exchanged. Very professional.
5/5
The Trusted AgentReally Happy with end to end Process
I am very impressed with the professional attitude of Thorgills Brentford Team.. they kept me updated on all the issues and really helpful in resolving every aspect of the tenant searching,.documentation,escalations etc From my personal experience I shall definitely recommend them.
5/5
GoogleHave used Thorgills Brentford each time I've had a change of Tenancy over the last 5 years and highly recommended. Haffeeza Rasheed has always been very good to deal with and always keeps me updated on progress.
5/5
GoogleWorking with Thorgills is always a pleasure. The process is always smooth, and the staff are great. Kat Felton specifically was always very helpful, she responds quickly, and was lovely to meet. Thank you
5/5
The Trusted AgentA very well handled changeover of tenants
Alice Carrick at the Brentford office dealt very efficiently with a quick change-over of tenants, responding promptly to every enquiry and generally going the extra mile for us. It was much appreciated, as I hope you will communicate to Alice.
5/5
GoogleAs first time landlords we have found Kat Felton in the propery management team to be excellent in keeping us informed with any queries the tenants have and in dealing with any issues that may arise.
5/5
The Trusted AgentExcellent and stright forward service
Very friendly always willing to assist, he is very efficient and professional as well as being a lot of cheaper than an state agent. I would definitly recommend you to all my friend and family. pleasure doing business with
5/5
GoogleI would like to recommend Thorgills, and Dannie Walton in particular, for his outstanding support and knowledge in our recent property viewing and offer process. Can strongly recommend this company to support you in the process.
5/5
The Trusted AgentProfessional and Friendly Service!
I am very impressed with the professional service Thorgills provided me after I approached them to help me prepare to potentially rent out my flat. They have made the prospect of renting out my flat appear far less daunting.
5/5
GoogleI deal with Andre, Kat and Temi from property management department on daily basis and I'm pleased to say that they're very efficient and friendly and we always have the work done in timely manner.
5/5
GoogleI had an unpleasant start with Thorgills, but dealing with Haffeeza Rasheed towards the end of my tenancy made it all better. She is very patient and she saw every issue through to the end.
5/5
GoogleAs one of the contractors for Thorgills I can say I am delighted to know Kat, Andre and Temi. The property management team are a pleasure to work with and are extremely friendly and professional.
5/5
GoogleA great service from Ed and all the team at Thorgills, Brentford. Good communication, diligent and professional. I have used Thorgills before and will have no hesitation in using them again. Again, thanks to all.
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Questions about Thorgills Brentford
What do sellers say about Thorgills Brentford?
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
What do landlords say about Thorgills Brentford?
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
What do tenants say about Thorgills Brentford?
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
