Trusted Agent profile · Brentford
Verified
★★★★★
717 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 717 reviews on three platforms, including 591 Google reviews rated 4.5.
591
Reviews on Google
This office
121
Reviews on View Agents
This office
5
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleI’m very happy with how dedicated and professional Amy has been to help me and my family to get all sorted before we move to the new place.
Thank you Igor for your review, we're delighted you had a good experience with Thorgills. Amy is indeed a brilliant part of our team and it's great to hear she helped make the process smooth for you. We hope you and your family are happy in your new home, thanks again!
5/5
GoogleGood experience - Louis King Marla was very quick and efficient in answering my queries about the property.
Dear Larisa Ionescu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleLouis King has been great. He responds promptly to any queries I have and always has a solution!
Dear Camilla Neave, We are very happy we could provide you with a positive customer experience. Kind regards Property Management
5/5
View AgentsSuperb service
Thorgills was absolutely fantastic to work with. The search for a flat was quite stressful given the short time in which to find one and Aaron was calm, patient and really thoughtful of the type of place I actually wanted to live in. I worked with a large number of agents in a period of 1.5 weeks and definitely did not see the same level of service. Thank you!
5/5
GoogleWe have had a great experience with Tomek Cole from Lettings at Thorgills dealing with our apartment. He has been completely professional, supportive and flexible. We love working with him and he has made our experience with Thorgills a positive one. He has found great tenants for us and was positive throughout. We can’t thank him enough for his advice and help. Sheena and Tony
5/5
GoogleGreat service so far, Natasha has been particular helpful in organising the initial setup for my rental and has been very responsive to my multitude of questions.
Thank you for your review Lee, we're delighted to hear you have had a good experience so far. Natasha is a consummate professional, you have been in very competent hands. We wish you the best in your new home, thanks again.
5/5
GoogleAmy was very polite, professional and responsive, always available to answer any questions we had, making the whole process very smooth and stress-free. We would 100% recommend Thorgills.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
View AgentsGreat help
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly gone, but Regan's good advices and agility help me secure the best property for me, which ticked actually all the boxes. I appreciate his willingness to find solutions (Face time video) and his availability for its customers! Anca
5/5
GoogleVery helpful in navigating a very difficult situation with regards to an existing tenant - Natasha, Louis and Dan were very professional throughout the process.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleProfessional, responsive and know the market. Liaise with Dan, Amy, Chloe and Louis who are all excellent to work with due to their strong customer service.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
View Agentsfantastic service .... 5 star
everyone involved made the whole process of renting out my precious home very easy - everything was fully explained - expectations were set - check lists provided - ideal tenants turned up as the very first viewers and the deal was done - THANK YOU ALL, in particular Emma Burke, Alice Carrick and Chloe Harte .... so very much for your help and great advice ..... Ann
5/5
GoogleI would like to say my special thanks to Haffeeza for her hard work and responsibility.
Dear Seyit Ziya Mazhari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleThank u Thorgills for helping through to buy our new flat. Thank you Shoyab and Alice ☺️PositiveResponsiveness, Quality, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
GoogleAVOID! My landlord described them as "useless" and I can see why. They are unable to arrange for the tenancy deposit to be returned to me (even though the landlord has confirmed no disputes/deductions)
Good Morning Alejandro Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Brentford and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleSpecial thanks to Amy and Sara. They are professional and efficient. I do recommend to anyone who looking for property.
Dear Thomas F-t Ho, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service, easy to deal with agency. Haffeeza was especially helpful with all our queries during the tenancy so far. I can definitely recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe completed our flat purchase yesterday & Alice and the team helped to guide us through every step of the process! Thank you
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHad a great experience & peace of mind working with Thorgills. Thank you to Vito who helped me through out the process.We had some hiccups but Vito was always on top of the issues & went extra miles to help us out very professionally. I wish Thorgills & Vito a very best of luck. Keep up the good work.
5/5
View AgentsTrustworthy, Helpful and Professional
As a landlady, I do not really worry about anything at all since all the staffs who deal with my property are very professional, friendly and helpful. I am very happy with the service they have provided to me. I would like to take this chance to say many thanks to all of them at Brentford branch: Rachel Flynn, Rachel Webb, Paulina Madden,Alice Carrick… …
5/5
GoogleI am an expat who just moved to London and extremely happy with how quickly Thorghills have assisted me in settling down. Kat Felton who works with the property management department has been very receptive when ever I need something done and even chases me up with updates. Thanks Kat and Thorghills for making my family and I feel at home
5/5
GoogleDannie Walton has been really great throughout selling our property. He has been really professional and efficient with dealing and responding to enquiries. He has always kept us informed and that's really helped with the progression of the sale. We'd like to thank him for his help and support over the past fews months, and we wish him all the best.
1/5
View AgentsAVOID THIS AGENCY
Where do I even begin. Never contact you once you've paid them money. Always have to be chased. Staff are young and have no knowledge of the properties they are 'managing', meaning they are unable to answer even the simplest of questions. Accused us of giving false guarantor information when it was an administration mistake on their end. Tried to force us to have a 'lead tenant' and one guarantor between 4 tenants which was ridiculous. To top it all off, 11 days before our move in date, the first time they contacted the landlord we later found out despite having made the offer 3 months ago, the landlord withdrew from the process and they charged us £200 and said there was nothing they could do for us. We also found the property we were meant to be renting listed elsewhere a month after we'd signed our contract.. Avoid them like the plague.
Thank you for your feedback. At Thorgills we constantly strive to provide exceptional customer service and whilst we do not believe the service you have received to be a true reflection of Thorgills, we are now completing a thorough review and will investigate your feedback in full. As you are aware, the area manager for Thorgills Brentford branch has made initial contact to discuss the matter with you and will revert back to you in due course directly.
5/5
GoogleExcellent service. Alice was always really helpful and very quick to respond with any questions I had. Would definitely recommend using Thorgills
Thank you for your review Mark! It's fantastic to hear you enjoyed your experience with Alice, she's a superb sales progressor. We wish you all the best in your new home, thanks again!
5/5
Google5 star review for great service and high levels of professionalism. Shout out to Dan Cole and Natasha Clark for their amazing work.
Thank you for your review James! We're pleased you had a good experience with Dan and Natasha recently, we certainly agree they do amazing work! If there's anything we can help you with, be it during this tenancy or with other properties, please let us know. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
