Martin & Co Bath reviews

★★★★★ 1/5

Google

This comment is in response to the response placed by Martin & Co (M&C) after my one-star review. The reason I didn’t provide a written review with the one-star before is because I was in a lengthily dispute with the landlord (LL), lead by a member of the Martin & Co team. 12/03/20 Martin & Co, for the purpose of this review were not the property managers, it was LL managed, which seemed strange as they had such an input in this nightmare. Those of you who know me, know that my reviews are highly factual, & rarely involve any sort of ‘saltiness’ or ‘prejudice’. Initially my dealings with Gaye were pleasant, she’s a very lovely estate agent & is in general easy to deal with. She showed me a property, explained the dynamic of the property in conjunction with the LL’s property upstairs etc. It all seemed fairly simple. The problem with Bath is that it’s far too small, you’ll come to realise that there are rarely businesses operating in Bath who are at complete arm’s length with Bath residents. We were shown a property, Gaye even explained that the previous residents had loved living there & had a great relationship with the landlord. We were told that there was a zero-deposit scheme which would really help us given our financial situation. We decided that would be the best option. After a few months we began to find penetrating damp throughout the back rooms of the flat. Upon approaching both LL & M&C, both denied ever seeing/hearing of there being damp in the property. A month later the previous tenant approached us, & explained a number of things about their time in the property, including the damp they had suffered from in the back rooms (which they showed & explained to the LL). The tenant then showed me a number of documents which assert the fact of damp in the property. For example: the end of tenancy document signed by both tenant and M&C, had a statement about damp on it, specifically highlighting the issue with damp. So, you decide: did M&C know about the damp, knowingly rent us a property without informing us about it, or did they just completely miss the statement about damp on the ‘end of tenancy’ agreement that they clearly signed? Following a long-winded discussion with our LL, he explained that he would need to rip out all the walls, & replace them with a damp proof membrane. He explained that he cared about our health, & wanted us to move out as soon as possible, that we don’t need to worry about cleaning etc because he’ll have work being done once we leave. (Which appears is happening now we’ve left as it hasn’t been put on the market yet). This is where this gets a little “Iffy”. Upon visiting the office for M&C, I met their administrator Claire, very pleasant. I explained to Claire about the situation, that we were supported in our decision to move out and showed her the photos of the property condition (3 days prior to official end date). Claire seemed very sorry for our situation, expressed how bad it was that we had gone through it and showed some empathy for the costs we had now incurred to move to a new property. Claire at this stage saw the property, and did not say, whatsoever, that the property was not in an appropriate condition. Had she have said this, we could have cleaned the property ourselves & saved the nightmare situation. Claire even stated later in emails between her and the LL, that the property was in a “terrible state”, & yet she didn’t say a single thing about the state of it to my face. Long story short: M&C pursued us on behalf of the LL, through the adjudication process, and submitted claims for £1.5k in cleaning & decorating costs. This was a member of the M&C team who did this. £600 to clean a two-bedroom flat is rather extortionate. They treated us from the moment we highlighted the damp, as fools & from then onward acted in bad faith against us, on behalf of the LL (which is why I suspect they’re not at arm’s length) to try & chase us to basically paint over the damp that they had known about, so that they could get the property back on the market.

Joshua · 30 April 2020

★★★★★ 5/5

Google

Alicia was so wonderful during our viewing with Martin&Co. Very responsive and just lovely in general! Would definitely recommend

Chelsea · 23 March 2026

★★★★★ 5/5

Google

Ayla was very friendly and helpful in answering any questions I had, both in person and via email, and always responded promptly.

Nova · 11 April 2025

★★★★★ 5/5

Google

The Bath team are absolutely wonderful. They were very helpful and genuine. They took time to answer any questions I had and gave me good advice on my situation (For Renting). They went above and beyond what they needed to do, everyone I talked to was lovely and seemed to be happy in their job (unlike a lot of other big name estate agents I had contact with). They are welcoming on the phone and after looking at one of their tendency agreements, they have some of the best, no worrying clauses or hidden nasties.

Antonia · 29 November 2025

★★★★★ 5/5

Google

Both David and Gaye have been very helpful on our property search. They are friendly, punctual and very responsive. David has been very proactive in helping move the purchase along and will always follow up on on questions either party may have

Oliver · 16 August 2025

★★★★★ 5/5

Google

Really friendly and helpful with our move, especially Ayla, answered all the questions we had about the apartment. Would highly recommend

The · 11 April 2025

★★★★★ 1/5

Google

Treated very badly by M&Co - First Student house experience and they failed to have the house habitable by the time we moved in. There was a smashed window which they hadn’t fixed, there was mould everywhere and slugs and slug trails all over the carpets, the drains were blocked and the garden was extremely overgrown. We decided to drop the tenancy with them and they refused anything was wrong and would not give us a months rent back for the month they spent fixing all of these problems. After leaving the tennancy we were given no money back as compensation and never received any apologies.

Harvey · 5 July 2019

★★★★★ 5/5

Google

I recently rented a property through Martin & Co. From the first viewing through to moving in, Kate Armstrong was friendly, professional and helpful. Moving is a stressful process, so thank you Kate for making it all a bit less daunting!

Kelly · 3 June 2024

★★★★★ 5/5

View Agents

Great customer service

Ayla was very good, she gave us regular updates about the progress of the application and was very friendly and helpful in her approach.

Anna · 18 February 2025

★★★★★ 5/5

Google

The team made my daughters first move in to a rented property easy and were very responsive when we needed questions answered. Big thanks to Ayla and Kate.

Matt · 14 December 2024

★★★★★ 5/5

Google

David and Gaye have been absolutely incredible at every step of the way. Our house purchase became complicated (due to situations out of anybody's hands), but David always kept me up to date, was available at all hours to help and offered expert help and advice. Truly brilliant service at every level.

Dan · 31 August 2023

★★★★★ 5/5

Google

Great support from Kate and Caroline to get my property into the best shape to let. The property let really quickly at the price they originally proposed and significantly above the level the previous owner was letting for. Great service all round.

Simon · 12 July 2025

★★★★★ 5/5

Google

Really helpful staff, David has been super efficient at moving our purchase along and answering all our queries as quick as possible.

Parmjit · 14 February 2025

★★★★★ 4/5

Trustpilot

Bath Sale

My property in Bath had been on and off the market for several months with another agent. I handed the sale over to David and within 2 weeks an offer was accepted. David is both dedicated and professional. I live overseas and no matter what the time, I always received speedy replies to questions or anything regarding the process. I highly recommend Martin & Co.

Mark · 31 August 2024

★★★★★ 5/5

Google

Alicia and Kate were really lovely and welcoming and I felt in good hands!

Rachel · 16 March 2026

★★★★★ 5/5

View Agents

Amazing Service

Bebe was very patient with us even with how unorganised we were, being persistent and making sure we made payment deadlines and signed what we needed to sign on time. Even with the house viewing she was very kind and was happy to answer any questions we had. The process was also extremely easy, would definitely recommend.

Karson · 31 January 2023

★★★★★ 5/5

Google

Kate was excellent and kept me informed at all times. Taking the headaches away

Claire · 13 March 2026

★★★★★ 5/5

View Agents

Quick and efficient

I recently enquired about moving into a new flat , the Martin and Co team were brilliant , Bebe was very helpful and knowledgeable and made the process stress free and was always available for any questions or queries as was Gaye who was also very helpful. The whole process of the move was quick and easy.

Robert · 18 January 2023

★★★★★ 5/5

Google

Ayla is a joy to work with, any issues were sorted out quickly and efficiently, would highly recommend

Jack · 8 March 2025

★★★★★ 5/5

Google

My partner and I viewed and put down a holding deposit with Martin & Co. Kate was exceptionally helpful, a pleasure to speak with , and very accommodating to all our requests - we would highly recommend them!

Hannah · 26 July 2025

★★★★★ 5/5

Google

We have had an excellent experience with Martin & Co. The team has been incredibly professional, helpful, and proactive in guiding us through every step of getting our property to market. Their communication has been clear and consistent, and they have made what can often be a stressful process feel smooth and well-managed. We really appreciate their attention to detail and friendly approach and would highly recommend them to anyone looking to sell their property.

Louise · 13 November 2025

★★★★★ 5/5

Google

I moved into a house pretty last minute, but Kate was incredible throughout the process. She was efficient and ensured that the process was smooth and quick which I really appreciated!

Bonnie · 30 September 2025

★★★★★ 1/5

Trustpilot

Never Again

I have to concur with the recent post by @Steve B in August. Absolutely the worst rental experience we have ever encountered culminating in, after a period of 2 years of threatening Section 21, (often dangled when maintenance was required) our having to move out and leave our home city. Neglectful to the point of almost being illegal and dangerous in terms of maintenance, and more than happy to comply with a ruthless landlord's barely legal wishes.

Anonymous · 18 October 2025

★★★★★ 4.8/5

View Agents

Good Result

Plenty of help and advice from Ayla at Martin & Co and a speedy result to our re-let

Jon · 17 February 2025