Martin & Co Bath reviews

★★★★★ 5/5

View Agents

Lovely welcome

We've not let through Martin&Co before but have let through various other agents in Bath and Bebe was really helpful and honest with us from the start. We're in a tough situation with a time critical move and she's really helping us figure out what's realistic for us. She's made it all a smooth experience so far and I really hope we end up renting with them as she's already made us feel really comfortable about it which is helping alleviate a lot of stress.

Mike · 13 April 2023

★★★★★ 5/5

Google

I recently rented a property through Martin & Co. From the first viewing through to moving in, Kate Armstrong was friendly, professional and helpful. Moving is a stressful process, so thank you Kate for making it all a bit less daunting!

Vicki · 13 April 2025

★★★★★ 5/5

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Helpful, friendly and informative!

We had a great experience with Ayla, who has helped us to rent our first home together. She answered all of the questions we had, even when they might have been a bit silly. We appreciated the smooth process a lot, thank you very much for being friendly and informative!

Ella · 12 December 2024

★★★★★ 5/5

Google

Excellent service over the past 10 years, couldn’t be happier with the service provided by the friendly and attentive team. Caroline does an excellent job for both tenants and landlords, many thanks .

Eileen · 8 July 2025

★★★★★ 5/5

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Bebe and Gaye

I’ve used Martin & Co several times, and have found them to be professional, diligent, knowledgeable and straightforward. Gaye has always been super-helpful and offered good advice, and on this most recent letting assigned Bebe onto the tenant find. Bebe was great, always quick to respond and help, and listened and acted accordingly. If she didn’t know, she went and found out, and got back quickly. On this let, it went in a new direction for everyone, and both Bebe and Gaye were really supportive and practical. Delighted with the service I’ve had.

Julian · 10 March 2023

★★★★★ 5/5

Google

Outstanding service, cannot thank Kate enough for everything she has done getting us set up and moved in to a new house within a week. Always great at responding and provide an extremely professional and efficient service. Thank you all!

BENJAMIN · 13 April 2025

★★★★★ 4.6/5

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Ayla Quinton

Ayla Quinton is extremely efficient in providing infomation as and when asked, providing contracts for tenants punctually and altogether very amenable and a pleasure to work with. She is a staff member who is very helpful and someone you can trust to do the job well.

Pamela · 18 January 2025

★★★★★ 5/5

Google

We just sold our first house with the team at Martin & Co Bath and they were excellent throughout. David was knowledgeable, friendly and always kept us in the loop with updates. It made the whole process a lot less stressful.

Lucy · 13 February 2026

★★★★★ 5/5

Trustpilot

Marketing and sale of property in Bath, England

Martins in Bath have been excellent throughout the whole process, from managing the tenancy to marketing, supporting the tenants and final completion of sale of the property. The whole Martin & Co team worked together very well with each other, the tenants, prospective buyer and me as seller - always considerate, responsive, polite, efficient and knowledgable. Gaye Phillips and David Minors deserve special mention as so consistently helpful throughout, ensuring the sale completed before Christmas as wanted. No hesitation in recommending them and would certainly use again

Margaret · 20 December 2024

★★★★★ 1/5

Trustpilot

Nightmare student letting experience

Firstly, I would like to preface this by saying that if you are a student, ignore the recent positive reviews, instead look at the other 1 star reviews as that’s more accurate in how they’re going to treat you if you are a student. Martin & Co, especially property manager Caroline, have been incredibly patronising and rude to me and my two co-tenants with regard to our nightmare semester 1 accommodation experience. Before we moved in, we were informed of a major leak in our flat and we were assured that things were being done, however, on the very first night, water came down thick and fast through my bedroom ceiling, leaving my room uninhabitable for the entire semester. Although I was in suitable temporary accommodation, the whole situation has profoundly affected me and my friends’ quality of life as the affected room doubled as our lounge and it is the largest room in the flat. The work on my room was in no hurry to be completed either! Don’t trust the contractors, they made a mess and apparently it’s habitable yet there’s moisture in the plaster which will inevitably lead to the “death and taxes” of Bath student housing (you guessed it, mould). I say it’s a health hazard. That’s why for the sake of my physical and mental health, which has been worsened by the events of this semester, I decided to seek alternative accommodation for the rest of my degree. Aside from that, Caroline put the phone down more than once on me and my guarantor when I was standing up for my rights as a tenant. I also received a raised voice from Ayla when I merely asked about our long overdue compensation. We were also left with no hot water on five separate occasions which was eventually fixed after two months but not without us asking multiple times. They also don’t reply to emails reliably and multiple emails have been ignored, especially ones relating to the several maintenance issues that we have experienced. Avoid them like the plague if you are a student as this situation has affected my health and in turn, my degree, taking time away that I should have been spending on the course that I love.

Ow · 12 December 2024

★★★★★ 1/5

Trustpilot

Nightmare student letting experience

Firstly, I would like to preface this by saying that if you are a student, ignore the recent positive reviews, instead look at the other 1 star reviews as that’s more accurate in how they’re going to treat you if you are a student. Martin & Co, especially property manager Caroline, have been incredibly patronising and rude to me and my two co-tenants with regard to our nightmare semester 1 accommodation experience. Before we moved in, we were informed of a major leak in our flat and we were assured that things were being done, however, on the very first night, water came down thick and fast through my bedroom ceiling, leaving my room uninhabitable for the entire semester. Although I was in suitable temporary accommodation, the whole situation has profoundly affected me and my friends’ quality of life as the affected room doubled as our lounge and it is the largest room in the flat. The work on my room was in no hurry to be completed either! Don’t trust the contractors, they made a mess and apparently it’s habitable yet there’s moisture in the plaster which will inevitably lead to the “death and taxes” of Bath student housing (you guessed it, mould). I say it’s a health hazard. That’s why for the sake of my physical and mental health, which has been worsened by the events of this semester, I decided to seek alternative accommodation for the rest of my degree. Aside from that, Caroline put the phone down more than once on me and my guarantor when I was standing up for my rights as a tenant. I also received a raised voice from Ayla when I merely asked about our long overdue compensation. We were also left with no hot water on five separate occasions which was eventually fixed after two months but not without us asking multiple times. They also don’t reply to emails reliably and multiple emails have been ignored, especially ones relating to the several maintenance issues that we have experienced. Avoid them like the plague if you are a student as this situation has affected my health and in turn, my degree, taking time away that I should have been spending on the course that I love.

Spence · 12 December 2024

★★★★★ 5/5

Google

Gaye Phillips kindly assisted us with the viewing of a property last week (July 2023). The viewing was booked promptly and communication throughout the whole process was very good! She was cheerful, polite and very knowledgeable on both the property and the Bath housing market. The care she took in following up and answering our questions was hugely appreciated. I look forward to more interactions with Martin & Co. Bath in the future!

Rachael · 18 July 2023

★★★★★ 5/5

Google

Our experience with Martin & Co has been brilliant so far - David has been super helpful and always very quick to respond, making us feel really comfortable throughout the process. I feel like we are in safe hands!

Keeley · 13 February 2026

★★★★★ 5/5

Google

Fantastic experience with Martin & Co Bath Lettings & Estate Agents! The team was professional, friendly, and incredibly efficient from start to finish. They made the whole process feel seamless, keeping me informed at every stage and always being available to answer questions. Their knowledge of the local market and attention to detail really gave me confidence that I was in safe hands. What stood out most was their commitment to excellent customer service, they genuinely cared about finding the right outcome and went above and beyond to make everything run smoothly. I wouldn’t hesitate to recommend Martin & Co Bath to anyone looking for reliable and trustworthy letting or estate agent services. A well-deserved 5 stars! ⭐⭐⭐⭐⭐

Maksuda · 6 April 2026

★★★★★ 5/5

Google

From the moment I contacted Charlotte I knew that she was the agent to sell my property. After my initial email enquiry she asked lots of questions about the house and had thoroughly researched the local market before arriving for a valuation. She was also the only agent out of six to arrive with an information pack for me. She was warm, friendly and enthusiastic about the house and I instantly knew that potential buyers would also get this level of service - I believe that people buy from people so I had complete confidence in her ability to sell. Charlotte has worked hard on getting the brochure presentation 'just right' so that the features of the house are shown in their best light. As a seller this process has been seamless as all of my enquiries and comments have been responded to, efficiently, by email or call. My property is almost ready to launch and I have no doubt that the work that Charlotte and the team have undertaken so far will give it the best possible chance of a speedy sale. Highly recommend based on my experience so far!

Elaine · 1 November 2022

★★★★★ 5/5

Google

Kate and Co. are professional and courteous. She managed to be enthusiastic even when there was so much work to be done to our property. Keep up the good work and hope things continue as smoothly.

Sean · 13 April 2025

★★★★★ 2/5

Trustpilot

No viewings in 6 months!

Sadly Martin & Co didn't get us one viewing of our property in 6 months. They did a lovely video and photos but they seemed to put off prospective visitors by insisting they all had to offers themselves before even viewing ours. Didn't even have the courtesy to drop our key back at the end of 6 months. Not recommended

David · 19 December 2025

★★★★★ 5/5

Google

Our house hunting journey was a success because of Kate Armstrong at Martin and Co. Her professionalism paired with unparalleled kindness made all the difference. Kate went out of her way to understand our needs, offering tailored advice and support throughout. We couldn’t be happier with our new home. If you’re on the lookout, Kate’s assistance is invaluable.

Haniyeh · 25 April 2024

★★★★★ 5/5

Google

The Lettings staff have been very helpful when starting our tenancy and in resolving any issues that had occured. In particular Caroline has been very responsive with emails and promptly resolved issues we had within the same day.

Mujtaba · 23 February 2025

★★★★★ 5/5

Google

Kate Armstrong provided an excellent service finding a new tenant for my property. The process was straightforward and efficient. A suitable tenant was found quickly. Additional queries that I had were dealt with speedily.

Mishka · 13 April 2025

★★★★★ 5/5

Google

We couldn’t have asked for a better service from Kate at Martin and Co. From start to finish, she was extremely friendly, professional and was always on hand to answer any questions we had.

Layla · 13 April 2025

★★★★★ 1/5

Trustpilot

Vindictive letting agent; the reason the law is changing.

They have a legally questionable policy of requiring a new AST to be signed at the end of an existing one, which is obviously not needed. If you don't, they serve a Section 21 eviction notice, at the most inconvenient time. The day after you hand the keys back, the property is then available to rent on their web site.

Steve · 29 November 2025

★★★★★ 5/5

View Agents

Highly professional

Gaye was reassuringly professional (having visited several flats with other estate agents who worryingly seemed to know nothing about the properties they were presenting!). She was always quick to respond to any queries, and when she wasn't available her assistant was quick to answer in her place. Our purchase went smoothly and was relatively fast, so we couldn't have asked for more. I highly recommend Martin & Co if you are looking to buy a property in the Bath area.

Briar · 9 July 2022

★★★★★ 5/5

View Agents

Amazing!

Bebe was a great help after we got past the initial steps with Ayla and Gaye (who were also very helpful). This is our first time renting and they were very patient with us and provided us with all the information that we needed. They replied to all of our questions very quickly and were amazing at helping us deal with any problems. Thank you for making our first renting experience a positive one!!

Rachel · 10 February 2023