Every review we hold for the Bath office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAgents like this, with a legally questionable company policy of insisting on a new AST, are one of the reasons the rental laws are changing.
The director is the sort of person who sends a section 21 no fault eviction notice just before 5pm on a Friday, close to a rent payment date, to leave no time for quick action, and does so because an excellent tenant is happy to continue renting on a periodic tenancy and doesn't want or need a new AST.
The agent blames the landlord. The landlord says they're acting on the advice of the agent. Isn't that convenient?
They are unscrupulous and greedy. It's all about targets, with no concern for the human impact. They are in it for nothing more than the money; they do not care about people.
They make stuff up and overcharge when you move out, and the property 'that the landlord wanted back' is then available to rent the day after the keys are returned.
If you rent from them, good luck. Prepare to be ignored and bullied, and evicted, with notice served at the most inconvenient time for you, even if you're an excellent tenant.
If you use them as an agent to manage your property, don't believe a word they say, and be prepared to pay more fees than you need to, not that you'll necessarily know. If you hide behind the agent and accept everything the say, shame on you.
Agents like this, with a company policy of insisting on a new AST, and a propensity for evictions if you question them, are one of the reasons the rental laws are changing.
They also do their best to remove Trustpilot reviews they don't like. They cannot be trusted.
-----------
Update following pathetic 'don't shoot the messenger' response...
Unnecessary fees referred to are those charged to landlords, no doubt driven by in-house targets.
Unscrupulous, greedy, unethical - and uncaring, cruel and vindictive. That's the picture painted by close observation of this agent's actions.
I imagine events unfold like this...
- Agent to Landlord: we'll get a new AST from your existing tenant so you have another 12 months security.
(Agent, to themselves: not that we need to as legally it's now a Periodic tenancy, and any new AST will not be worth the paper it's written on as the new law will replace all ASTs with Periodic tenancies in a few months, but at least we'll get our renewal fee.)
- Agent to Tenant: you're excellent tenants; sign a new AST please.
- Tenant to Agent: no thanks, don't need to as the existing AST signed with you says it becomes a Periodic, and I'm OK with that.
- Agent to Tenant: you have to, we insist. It's our policy.
- Tenant to Agent: no thanks, and please stop pressuring.
- Agent to Landlord: they won't sign a new AST; we recommend you evict and we'll find you someone else straight away for an increased rent. Would you like us to continue?
- Landlord to Agent: if that's what you recommend, you're the experts.
(Agent to themselves: great, we've had our 'instructions' from the client.)
- Agent to Tenant: unfortunately the landlord wants their property back, here's a section 21 notice. Don't blame us.
(Agent to themselves: and now we can charge eviction fees, new tenant fees, etc., so more than before. Who cares about the excellent tenants and the impact on their lives? Not us! 👍 )
-----------
I hope one day that you'll reflect on all the unnecessary evictions you're responsible for and the real life impacts that they have, but I think that unlikely.
Agents like this - like you, Brian - are the reason the law is being changed.
Kr
Steve · 6 April 2026
Agent replied · 13 August 2025
Dear Steve,
I notice that you are not the tenant. You paint a very damning picture, I can assure you that this is not a true reflection of this business. First of all we haven't and have never even intended to charge the tenant any fees (Tenant Fee Act 2019). In fact in this particular case we agreed not to increase the rent with the tenant. Secondly I cannot help think you are shooting the messenger as it is the landlords decision. We have given plenty of time to the tenant, but yes we have requested they vacate, something we and all agents have to do on occasion. I do understand your frustration, but with time I hope you will see that it this review is unwarranted.
★★★★★ 5/5
TrustpilotMartin&Co have been fantastic!
Gaye and the entire team at Martin&Co have been fantastic. We thank them all for their hard work. Their service, communication, advice, care and responsiveness to all our queries have been great throughout the whole process of selling our maisonette. They have always been so kind, reliable and responsive that it made me feel confident and it took a weight off my shoulders. If you are looking for an estate agent in Bath to sell or to buy a property, we can only highly recommend this friendly and trustworthy estate agency in Bath.
Thomas · 15 April 2026
★★★★★ 5/5
GoogleThe entire process of renting with Martin & Co has been incredibly simple. Kate Armstrong was our point of contact throughout the process and I cannot reccommend her highly enough! She has always been swift to respond to any queries, and all of the paperwork has been processed smoothly - not to mention the fact that she has been very approachable and friendly throughout!
We've also had Caroline Ralph as our property manager whilst renting, and have always received very friendly and swift responses to any queries we've had! Cannot recommend highly enough!
Louis · 13 April 2025
Agent replied · 14 August 2024
Dear Louis, Thank you so much for your wonderful review and for recognizing Kate's exceptional service. We're thrilled to hear about your positive experience with our renting process.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Kate Armstrong, at Martin & Co, for the letting of my house, and I couldn't be more impressed. From start to finish, she handled every aspect with professionalism, efficiency, and care. Her attention to detail ensured a smooth process, and she kept me informed every step of the way. What stood out the most was her dedication to finding the right tenants, and I truly felt that my property was in the best hands. I highly recommend Kate to anyone looking for a reliable and personable letting agent!
Nikki · 13 April 2025
Agent replied · 13 April 2026
Thank you so much, Nikki, for your thoughtful and generous review! We’re thrilled to hear that Kate’s professionalism and dedication made such a positive impact throughout the letting process. She’ll be delighted to know you felt your property was in safe hands. Thanks again for your recommendation and for choosing Martin & Co!
Best regards,
The Martin & Co Team
★★★★★ 5/5
GoogleMartin & Co. were fantastic to deal with and truly made renting a property in Bath a stress-free experience. Kate Armstrong was incredibly patient and accommodating throughout the process, especially as my partner and I were overseas and navigating time zone differences. Her communication was clear, timely, and reassuring, and she remained exceptionally helpful even during a very busy holiday period. We couldn’t have asked for better support and would highly recommend both Kate and the Martin & Co. team.
Ralph · 13 February 2026
★★★★★ 5/5
GoogleDavid and Gaye have expertly managed the rental of my flat in Bath for years. While my recent attempt to sell the property was unfortunately unsuccessful, the buyer pulled out after more than six months of work, David and Gaye's support was unwavering. Throughout the entire process, they consistently offered honest opinions based on their professional knowledge and always worked to secure the best outcome for me. Their dedication and hard work are greatly appreciated.
Yizhou · 6 June 2025
Agent replied · 25 June 2025
Thank you so much for your kind words and continued trust. We're truly sorry the sale didn’t work out as hoped, but we really appreciate your patience and understanding throughout. It’s always a pleasure working with you, and we're committed to supporting you every step of the way.
Warm regards,
Martin & Co Bath
★★★★★ 5/5
GoogleDavid and Gaye at Martin and Co have been AMAZING!!! From start to finish... the whole process of selling my apartment has felt totally effortless and in flow... I felt complete trust in their guidance, advice and knowledge... which has felt like a huge weight off my mind. They have been so on the ball, so responsive and have found the perfect buyers. Thank you David and Gaye, I really appreciate all of your hard work. Many blessings, Sarah
Sarah · 13 February 2026
★★★★★ 5/5
GoogleI was given a relaxed and informative viewing by Brian, and comprehensive paperwork about the property was supplied.
From the office, David has been very efficient, professional and considerate in his role as Sales Director. Ever since he received my offer, he has been honest and straightforward about how things stand from the vendor’s point of view. He has kept me informed at all times. An excellent estate agents and I would recommend them.
Georgina · 13 March 2026
★★★★★ 5/5
GoogleThank you to David, Gaye, Kate, and the entire team at Martin & Co in Bath. We cannot recommend them highly enough. From start to finish, they were incredibly helpful, always quick to respond to any queries, and went above and beyond to accommodate our needs. They were patient throughout the entire process, even though our house purchase wasn’t straightforward. It is clear that they genuinely care about providing the best service possible. So, if you're looking for a reliable and friendly estate agency in Bath, Martin & Co are definitely the team to trust! Best wishes, from T&R.
T · 5 February 2025
Agent replied · 25 April 2025
Thank you for your amazing feedback! We're thrilled to hear that David, Gaye, Kate, and the entire team were able to provide such a positive experience. It’s great to know we could support you through the process, even with the challenges. We truly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
GoogleI have had a property managed by Martin & Co for many years and I am completely satisfied with their standard of work. I have most rececently worked with Ayla Quinton and Caroline Relph who have proven to be both friendly and amenable in carrying out their respective work. The whole team at Martin & Co are efficient and can be relied upon to carry out their work to a high standard.
I would not hesitate to recommend them further.
Lady · 5 February 2025
Agent replied · 26 May 2025
Thank you for your wonderful feedback! We’re so pleased to hear that Ayla, Caroline, and the entire team have consistently met your expectations. Your continued satisfaction is our priority, and we truly appreciate your recommendation!
★★★★★ 1/5
GoogleFirstly, I would like to preface this by saying that if you are a student, ignore the recent positive reviews, instead look at the other 1 star reviews as that’s more accurate in how they’re going to treat you if you are a student. Martin & Co, especially property manager Caroline, have been incredibly patronising and rude to me and my two co-tenants with regard to our nightmare semester 1 accommodation experience. Before we moved in, we were informed of a major leak in our flat and we were assured that things were being done, however, on the very first night, water came down thick and fast through my bedroom ceiling, leaving my room uninhabitable for the entire semester. Although I was in suitable temporary accommodation, the whole situation has profoundly affected me and my friends’ quality of life as the affected room doubled as our lounge and it is the largest room in the flat. The work on my room was in no hurry to be completed either! Don’t trust the contractors, they made a mess and apparently it’s habitable yet there’s moisture in the plaster which will inevitably lead to the “death and taxes” of Bath student housing (you guessed it, mould). I say it’s a health hazard. That’s why for the sake of my physical and mental health, which has been worsened by the events of this semester, I decided to seek alternative accommodation for the rest of my degree. Aside from that, Caroline put the phone down more than once on me and my guarantor when I was standing up for my rights as a tenant. I also received a raised voice from Ayla when I merely asked about our long overdue compensation. We were also left with no hot water on five separate occasions which was eventually fixed after two months but not without us asking multiple times. They also don’t reply to emails reliably and multiple emails have been ignored, especially ones relating to the several maintenance issues that we have experienced. Avoid them like the plague if you are a student as this situation has affected my health and in turn, my degree, taking time away that I should have been spending on the course that I love.
O · 6 January 2025
Agent replied · 18 December 2024
Dear Olivia,
It is worth noting that you expressed interest in renting another property through us after this experience. Unfortunately, we were unable to facilitate this request, which we believe may have contributed to the tone of your review.
We are all completely astonished by your review, as we have done more for you than anyone else in the building who was affected by this leak. I would also like to point out that this was the neighbour's roof that caused this leak, no fault of our landlord or a lack of maintenance.
As soon as we were made aware of the leak in your flat, we took immediate steps to address it. Temporary accommodation was promptly provided in the same building, with the landlords offering their other flat for free a goodwill gesture. We believe this reflects the landlords’ accommodating and kind approach to ensuring your comfort during this time. The affected room was professionally assessed and repaired, with moisture in plaster during the drying process being a normal occurrence and not indicative of an ongoing hazard. I can 100% confirm there is no mould in your bedroom. If I may suggest, what you actually mean is that you are fearful for the potential of mould in the future.
We regret the inconvenience caused by the hot water supply issues. It is important to note that while there were interruptions to the hot water taps in the kitchen and bathroom, the hot shower remained functional throughout and when I discovered the delay in the repair it was myself who sent you all an email asking that if something goes unresolved to please feel free to chase us.
Our team always aims to treat tenants and their representatives with respect and professionalism. Caroline, Ayla, and the rest of our staff worked to address your concerns as quickly as possible, and there is nobody in the office less likely to raise their voice than Ayla. That said, we must note that conversations with both you and your guarantors occasionally became heated. Instances of shouting at team members are unhelpful and do not help facilitate a resolution.
We are often complemented on our communication and responses to emails but it is not fair to send an email Friday night and then complain you've had no response on Monday morning.
I think if you honestly reassess everything, it is my hope that you will remove this negative review from both google and also trustpilot, as it is not a true reflection of this business, considering everything both ourselves and our landlord have done for you.
★★★★★ 5/5
TrustpilotA refreshingly calm approach to sales
Brian showed me around this property which I was very keen on. It was a detailed though relaxed viewing, even though there were several other buyers attending on that particular morning, but I didn't feel hurried at all. I was given an informative handout including past sale prices on that road. Brian explained the vendors situation in an honest and realistic way. The information provided really helped me gauge the offer I would make.
Georgina · 14 February 2026
★★★★★ 5/5
GoogleI had a great experience with one of the best agencies. They are always available to address any issues and are particularly responsive during emergencies. I want to give a special thanks to Carloine Relph for her quick response today when our boiler stopped working, leaving us without heating or hot water with young kids in the house. The issue was resolved in about an hour after I made the call, and I truly appreciate it.
Nurah · 5 February 2025
Agent replied · 25 April 2025
Thank you for your kind words, Nurah! We’re so glad to hear that Caroline was able to resolve the issue quickly. Your satisfaction is our priority, and we’re thrilled we could assist you during an emergency. We truly appreciate your feedback!
★★★★★ 5/5
GoogleDavid was fantastically helpful, efficient, and provided the best service we could've asked for. The house we wanted to purchase ultimately didn't work out for us, but we felt like we were really well looked after and felt like the service was truly exceptional. We really hope that when we find another place to buy, that it's with Martin & Co as we'll then know that we're going to get the best service. Thanks so much for looking after us so well!
Mike · 26 November 2024
Agent replied · 4 July 2023
Thank you for your wonderful feedback, Mike! We're so glad to hear that David provided exceptional service throughout your journey, even though the property didn’t work out. We look forward to helping you find the perfect place in the future and ensuring you continue to receive the best service!
★★★★★ 5/5
GoogleI had an excellent experience with all of the letting staff at Martin & Co. specifically Gaye, Caroline, and Ayla. They were always prompt in responding to emails and accommodating with apartment-related requests, making communication effortless throughout our tenancy. The team was respectful of our space, never intrusive, and handled everything professionally. When it came time to move out, they made the end-of-tenancy process incredibly smooth and stress-free. I would highly recommend working with Martin & Co. to anyone looking for reliable and respectful letting agents.
Jessica · 26 November 2024
Agent replied · 7 November 2024
Dear Jessica, Thank you for your wonderful review! We're thrilled to hear that Gaye, Caroline, and Ayla provided you with an excellent letting experience. Your recommendation means a lot to us, and we're delighted we could make your tenancy and moving process smooth and stress-free. We look forward to the opportunity to assist you again in the future
★★★★★ 5/5
GoogleIts amazing how Martin & Co have operated when beginning this tenancy. Not only was the process of finding, viewing and applying for the house made incredibly smooth by Kate Armstrong. They have actively planned and organised contractors to sort issues brought up to them on the inventory before we moved in. It have been by far the best experience I have had with a letting agency.
Daniel · 13 April 2025
Agent replied · 13 April 2026
Thank you for your fantastic review, Daniel! We're thrilled to hear that Kate and the team made your tenancy process so smooth and efficiently handled the inventory issues. It’s great to know that your experience with us has been the best you’ve had with a letting agency. We truly appreciate your feedback!
★★★★★ 5/5
TrustpilotExceptional.
David Minor’s has just sold two houses for me and it was a pleasure to deal with him and his team. One buyer pulled out at the last minute, but within two or three days David found a new buyer happy to pay the asking price. Everything went smoothly and I was kept well informed every step of the way. My solicitor said what a privilege it was to deal with an efficient firm who responded quickly and also kept him informed of all that was going on. Over many years, they are certainly the best agents I have used and in future I will not be looking any further than Martin & Co.
Keith · 16 October 2024
Agent replied
Hi Peter, Thank you for your fast response reviewing us. :)
★★★★★ 5/5
TrustpilotMartin & Co were extremely efficient in…
Martin & Co were extremely efficient in dealing with my purchase of one of their properties and kept in regular contact. They also kindly asked the vendor for various useful info like what paint colours had been previously used and where I could get extra matching flooring. The Vendors were fantastic and very helpful too which I very much appreciate.
Kyra · 9 April 2026
★★★★★ 5/5
GoogleMy partner and I have begun renting a new place through Martin & Co and have found the whole process incredibly painless, smooth, and quick. We have been communicating with Kate Armstrong at the Bath branch, who has always been incredibly friendly, kept us updated at every step, and happily answered any questions that we had. Would definitely reccomend them for an easy moving process.
Safiri · 13 April 2025
Agent replied · 14 August 2024
Dear Safiri, Thank you so much for your kind words and the glowing review! We're delighted to hear that Kate and the Bath branch team made your moving process seamless and stress-free. Your recommendation means the world to us, and we look forward to continuing to provide you with excellent service. Welcome to your new home!
★★★★★ 5/5
GoogleFound a very nice property to rent as tenant through Martin & Co. Gaye is exceptional and she was there at the viewing and also worked with us through the letting process. Martin & Co also mediated requests between us and the landlord. I liked that they were honest about not having all the answers but also followed up with the landlord for answers. All questions were promptly answered at every step, and Gaye made us comfortable settling into our new home.
Tanzeel · 14 October 2025
★★★★★ 5/5
GoogleAll of the Lettings staff at Martin & Co Bath have been extremely friendly and helpful throughout our time renting a property through them. Everything was done very efficiently and transparently and there was always someone on the end of the phone to answer any queries. I'd like in particular to mention Gaye, Kate and Caroline. I would highly recommend the team in Bath and would definitely rent again through Martin & Co. if needed.
FG · 14 November 2024
Agent replied · 13 May 2025
Thank you for your kind review! We're thrilled to hear that Gaye, Kate, Caroline, and the entire Lettings team provided such friendly and efficient service. We truly appreciate your recommendation and would be happy to assist you again in the future!
★★★★★ 5/5
GoogleDavid Minors was our estate agent for the sale of our property in Bath and from start to finish he was incredible! So professional, friendly and went above and beyond in every way he could! Communication was ipecable and he made the whole process a lot smoother. Thank you David, we are so grateful for your service and help.
Definitely would recommend Martin & Co to anyone who is looking to sell or buy.
Rohanna · 14 November 2024
Agent replied · 18 October 2024
Dear Rohanna, Thank you so much for your glowing review and for taking the time to share your experience! We're thrilled to hear about your satisfaction with David's service and dedication. Our team at Martin & Co strives for excellence in every transaction, and your recommendation is the highest praise. We look forward to assisting you or your friends in the future!
★★★★★ 5/5
GoogleI recently became the owner of a lovely little flat in Bath, thanks to Martin @Co. The process was lengthy, however Kate and the team at Martin and Co were amazing and worked around my busy schedule, they really went the extra mile.
Their professionalism paired with unparalleled kindness made all the difference
I couldn’t be happier with my new home.
Violeta · 13 April 2025
Agent replied · 13 April 2026
Thank you so much, Violeta, for your lovely review! We're thrilled to hear you're happy with your new flat in Bath. It was a pleasure working with you, and Kate and the team are so pleased they could support you throughout the process. Your kind words mean a lot to us, wishing you all the best in your new home!
Warm regards,
The Martin & Co Team
★★★★★ 5/5
GoogleMartin and Co team at Bath are excellent. The helped me and my partner move into a property in Bath- The staff were kind, helpful and patient at all stages. In particular I'd like to mention Kate who helped us through our application to rent a flat and move in, and subsequently ensured we received appropriate documentation and support as tenants. 10/10 for the team at the Bath office!
Kaitan · 13 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
