Trusted Agent profile · Basingstoke, Hampshire

Romans Basingstoke reviews

4.1

★★★★★ Great

478 reviews across 1 platform

2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN

Part of Romans, see every office.

Romans's office in Basingstoke, Hampshire, at 2-3 Winton Square, is rated 4.1 out of 5 across 478 reviews on 1 platform, including 478 Google reviews rated 4.1.

4.1 / 5

478

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.

5/5

Google

Amy Meades has been really helpful in sorting out our issue. She has been proactive and understood the urgency of our request.. All thanks to Amy Meades that our window was finally fixed.

Rodwin · 29 July 2022

5/5

Google

Have been renting though Romans for the last 4 years and had a brilliant experience. Mandy Tann our property manager is quick to reply to emails. Any issues we have are dealt with quickly and efficiently. Highly recommend.

Richard · 25 July 2023

Agent replied · 26 August 2023

Dear Richard James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Property Manager Denise Hurn is really helpful and very professional and attentive to the issues raised and resolves asap. I really appreciate her help in talking to the concerned people and fixing the water leakage and the flooring work that has been resumed. Works in the flat got sorted quicker after her involvementPositiveResponsiveness, Professionalism, Value

Siva · 24 August 2021

Agent replied

Dear, Siva Parvathi Tella, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Google

Why are you sending me unsolicited junk mail. I do not want to SELL my house and if I ever chose to then it would not be through yourselves. It's 2023, the internet exists, stop sending me wasteful junk mail.

Chad · 30 April 2023

Agent replied · 29 July 2023

Dear Chad Cooper, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Been renting with Romans, Basingstoke for quite a while and the overall experience is very good. Denise Hurn, the property manager was very helpful during this period. She was very professional and impartial, and always made sure that both the tenants and landlords interest will be looked after.

Sharad · 18 May 2022

Agent replied

Dear Sharad, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Looking for a house for a while now, however have come across Ryan Weeks at a viewing and just wanted to say that we received such lovely customer service from him! very friendly, funny and genuine. Makes a difference for sure! Thank you Ryan.

Carla · 29 July 2019

5/5

Google

I am writing a review on Jo Hunt who came to visit my property a few days ago. First, she was extremely professional and kind Secondly, her dressing was super beautiful and she is such a great ambassador of Romans Basingstoke. Keep it up BridgetPositiveProfessionalism

Bridget · 24 August 2022

Agent replied

Oluwaseyi Famakin, we are so happy to read such a great review about Romans Estate Agents Basingstoke and especially the lovely comments about Jo! She is delighted you had such a positive experience.

2/5

Google

I have requested an inspection of my property 2 weeks ago and it has still not been carried out. My tenant pay a separate charge to me for their water and EVERY month I have to phone your payment office to check if it has been paid and to get it paid to me, it never happens automatically.

Tim · 24 February 2020

Agent replied

Hello Tim, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Basingstoke office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards Customer Relations Team

4/5

Google

Romans estate agents sold our house in record time, a few hiccups on the way to completion but we got there in the end. Thank you to all the team involved.

Dave · 26 October 2023

Agent replied · 25 November 2023

Dear Dave Harrison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently moved into a new apartment in skyline, basingstoke and it was made possible with the invaluable help and constant assistance from Sarah and Afiya of the Lettings team at Romans. They helped me with finalizing the deal and helped me in each and every minute step so that I could move in and stay comfortably. Thanks Romans

Shankha · 29 July 2019

Agent replied

Hi Shankha Thank you recent 5 star review. It's wonderful to read such positive feedback and are so glad the team provided you with a great service. We will be sure to pass on your feedback. Don't hesitate to be in touch should you require further assistance. Kind regards Romans

1/5

Google

Me and my girlfriend went for a house viewing at Winterthur Way. Not only she didn't manage to secure her accommodation but also we got fined, as we weren't told about the parking fees and the visitor's pass that you need to have. Which got us fined

Dimitris · 18 April 2022

Agent replied

Dear Dimitris We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have just put my property up for let with Romans. The staff (especially Lyndon) were very helpful and approachable. As it was my first time doing this it felt daunting but they made the process simple. I would recommend them to a friend.

Stephen · 30 July 2018

4/5

Google

Grace Nothnagel, was wonderful to deal with. Always had a good balance of attentiveness with calling and ensuring that the process was going smoothly. Would highly recommend. The support for firs time buyer was great

Aaron · 30 May 2023

Agent replied · 29 July 2023

Dear Aaron We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Google

I wish I had read these reviews before instructing Romans in Basingstoke to help us sell our house. The staff were incredibly disappointing. Constantly over promising, under delivering and regularly moving goal posts. Quite clearly inexperienced and inefficient! Would not recommend.

ML · 14 November 2022

Agent replied

Dear Ml Martin, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I deal with a number of the Romans team, our property manager is Mandy Tann who is very proactive sorting out any maintenance issues or in fact anything else that needs resolving. Philippa who runs the lettings team is also great, couldn't be more helpful. Really appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Barry · 24 August 2021

Agent replied

Dear Barry Blake! Thank you for taking the time to review your recent experience with our Romans Estate Agents Basingstoke branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

Mandi · 1 November 2022

Agent replied · 29 July 2023

5/5

Google

The Team is very professional. Everything was perfect!!!

Ionut · 30 July 2019

Agent replied

Hi Ionut Many thanks for taking the time to review your recent experience with our Basingstoke office. We are so pleased to hear that the team could provide you with a great service and we will be sure to pass on your feedback. Don't hesitate to be in touch if there's anything else we can do to assist. Kind regards Romans

5/5

Google

Brilliant company, perfect communication, If anything need to fix they respond same day. They are flexible and lovely people. The heart of the Basingstoke branch is Mandy, She is always friendly and helpful, a wonderful person. Highly recommended company.

Nandy · 14 November 2022

Agent replied

Dear Nandy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amber at Roman’s has been excellent at helping me with maintenance issue that the block management needed to fix, keeping me up to date and clearly knowledgeable and experienced. A delight to deal with.

Rebecca · 16 January 2025

1/5

Google

Emails and documents are still coming with the incorrect spelling of my name. I am Ms Sarah Dawson. This is just a small issue of a string of terrible service and poor communication. The strongest and most efficient part of Romans is the house maintenance section, otherwise the remainder of other services has been poor.

Sarah · 29 July 2019

Agent replied

Hi Sarah, we're sorry to hear of the issues you have had with us surrounding documentation and that this has led to us receiving a negative star rating. We strive for nothing less than excellent service and always take it very seriously when we hear of any dissatisfaction from our customers. We will be reaching out to you to address this with you so we can sort this out and hopefully start to deliver a level of service that you’re happier with. Kind Regards, Romans

5/5

Google

Jo did a site visit for the second time for this property and she was very friendly and bubbly, a very lovely person. I've also had good experiences with Phillippa when I needed to move and Denise when issues have happened with the property

Matt · 14 March 2022

Agent replied

Dear Matthew Fowler, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We have passed on your comments to both Denise & Phillippa and they are delighted they've been able to assist you when needed. Many thanks, Customer Care Team

5/5

Google

Amy Meades is my property manager and is always quick to respond to any queries I have. Deals with any issues the tenant has quickly and efficiently also.

Katie · 14 March 2022

4/5

Google

Romans have managed a property rental for us for a number of years, They are always very professional. Our property manager Denise H is an absolute star responding quickly to our queries and our tenants queries and going above and beyond to keep everything running smoothly.PositiveResponsiveness, Professionalism

Carole · 24 August 2021

Agent replied

Many thanks for your continued custom and for your kind words. Denise is extremely happy that you are so pleased!

5/5

Google

Philippa Randle (Assistant Manager) - Amazing management style, professional, diligent and gives high attention to Client needs. I agreed to move my investments back to Roman's provided she was my go to point of contact. I hope she never leaves or I'll probably have to take my business to where she goes :)

L · 27 October 2019

Agent replied · 25 October 2024

Hi Luke Thank you for your recent review of our Basingstoke branch. It is incredibly pleasing to read your comments about Philippa and glad she could provide you with an excellent service. We will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist. Kind regards Romans

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Questions about Romans Basingstoke

How many reviews does Romans Basingstoke have?

Romans's Basingstoke office has 478 reviews across 1 platform: 478 on Google.

What is Romans Basingstoke's rating?

Romans Basingstoke is rated 4.1 out of 5 across all 478 reviews, and 4.1 out of 5 on Google from 478 reviews.

Where is Romans's Basingstoke office?

Romans Basingstoke, 2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN.

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