Romans Basingstoke reviews

★★★★★ 5/5

Google

Ella, I wanted to take this opportunity to thank you for the excellent service you provided. You understood our requirements and were able to exactly match our needs. The team at Romans also kept us informed and up to date throughout the Letting process. It was a pleasure to deal with you.

Max · 9 January 2020

★★★★★ 5/5

Google

Philippa Randle (Assistant Manager) - Amazing management style, professional, diligent and gives high attention to Client needs. I agreed to move my investments back to Roman's provided she was my go to point of contact. I hope she never leaves or I'll probably have to take my business to where she goes :)

Smart · 29 July 2019

★★★★★ 5/5

Google

I’m very grateful for the awesome services I have received so far through my agent Mya Bradford. Very considerate and understanding. She made the whole process easy for me.

Valentine · 8 July 2023

★★★★★ 1/5

Google

Forget about your deposit. If you are a landlord - don't leave your house unattended and don't allow them to do any unprofessional house maintenance without your control. They don't care of your property - they need your money in every way they may do in. Unprofessional company, changes of employees means that no one is responsible for anything and you will wait weeks for answers for every email. Check every point of your agreement e.g. you have 7 days to reply for any message, but they can answer after 2-3 months without any consequences(!!!). So I always have to wait. I must admit that they have nice modern office and may be kind for you.... until you sign an agreement. I moved out from the house half a year ago (!!!) and they still know how to make new problems with additional final cleaning costs. They don't take any responsibility for their own incorrect calculations and you will not hear "sorry"!!! If they know that you will not deal with them again (because you changed your letting agency or moved abroad), they will take every pence from you without showing real bills etc. We used "no deposit option" and they have a real issues with calculations, they extending their bureaucracy and they expect horrendous fees for any independent mediation if you don't agree with them and expect to see the bills. As a landlord or tenant you don't have a right for independent help - they know that you will not go to the lawyer if questioned payments are low like 1-2 k £ - you must pay them for an independent disp/settlement. There are a lot of real estate agencies in Berkshire and I hope that the current crisis will do positive changes on this market. What a company! Tags: burrows kavanagh hall.

Robert · 28 January 2021

★★★★★ 5/5

Google

We have just had a property visit from Jo Hunt and I was really impressed by her. She is extremely friendly and puts you at ease straightaway. Jo is very knowledgeable and a great asset to the company. Well done Jo

Celia · 18 April 2022

★★★★★ 1/5

Google

Why do you leave on all the lights in your office when the office is closed? Even in the middle of the night. You're unnecessarily contributing to global warming and to the destruction of the most precious houses of all. our common house: planet Earth!

Riccardo · 29 July 2021

★★★★★ 5/5

Google

I rent out my property through Romans I have a new Property Manager Jesse Xavier. At last a professional, efficient, intelligent person who handles queries from both Landlord and Tenants competently.. Hopefully excellent service will continue 😊 …

June · 29 July 2022

★★★★★ 5/5

Google

I have dealt with a number of the Romans team who are all very nice indeed, my property manager is now Mandy Tann who is very efficient, helpful and friendly at sorting out any issues or questions which I have that need answering, Much appreciated.

Ranjit · 11 July 2021

★★★★★ 5/5

Google

Our property manager Denise H has been fantastic throughout our 3 year tenancy. Always happy to help and sort out issues. At the beginning and end of tenancy Phillipa R was also amazing. Thank you both and Romans are lucky to have you.PositiveResponsiveness, Professionalism

Carly · 24 August 2021

★★★★★ 5/5

Google

Jarred, Lottie and Harrison amd all of the team at Romans were great throughout the process. Very personable and professional at all times. Would highly recommend Romans.

Emily · 28 February 2025

★★★★★ 5/5

Google

We were living for over 4 years in a house rented through Romans. During this time we had the pleasure to work with Denise Hurn who was just amazing. We appreciate Denise's punctuality, professionalism and friendly attitude. For our great experience with Romans we would highly recommend them.

Catalin · 18 September 2020

★★★★★ 1/5

Google

Appalling service for landlords. Rarely return calls, put profit before customer service. Charge 20% plus vat on top of expensive contractor costs if you need work done. Avoid, avoid, avoid. Never again. Now moved to OpenRent who are so much cheaper and better quality service.

Paul · 9 April 2021

★★★★★ 5/5

Google

We rented through Romans for just over 7 years. In the early years we had several property managers, some were a bit hit and miss. However for the last few years we have had Denise Hurn who has been very professional and reliablePositiveProfessionalism

Mark · 24 August 2021

★★★★★ 5/5

Google

Would like to give very big recommendation for Denise Hurn in Romans About 2 weeks ago she help me a lot, this person is very very helpful. Hope all people will be happy to help like Denise Hurn

Jaroslaw · 18 May 2022

★★★★★ 1/5

Google

Would give them -5/5 if I could. Irresponsible and working only for the landlord. No understanding of a tenants problems whilst always being quick to charge us if any work is required. STAY AWAY.

Shubhendu · 15 October 2022

★★★★★ 3/5

Google

I recently had my house listed for sale with the Basingstoke team. Friendly bunch of people and were available to speak to most of the time. Not a personal service like some estate agents who know exactly who you are and the progress of your sale when you call; but this level of service is rare with estate agents today. My house didn't sell through Romans because it was overvalued by £60,000. I understand the current market is difficult, but this was over a year ago and their valuation (as written by Romans on their marketing agreement) was miles out. Also partly my fault for not getting any other valuations. Romans also have a long notice period which ties you to using them for 21 weeks - plenty of time to reduce the price to a more realistic value. Wouldn't have any issues using Romans again, but would definitely get a few more valuations to avoid 5 months of disappointment.

Tom · 28 January 2020

★★★★★ 5/5

Google

Denise Hurn​ has been a very helpful property manager. We needed our dishwasher replaced and the process was very smooth and fast. We are happy with her services.

Maitê · 31 March 2023

★★★★★ 5/5

Google

My wife & I have a couple of properties we let through Romans. We'd like to praise Philippa as we find her professional, personable & attentive. We sincerely hope that Philippa remains in the Basingstoke Branch and ends up leading it as we feel she has the potential.

Dave · 30 July 2019

★★★★★ 1/5

Google

If Im completely honest I would give a 0/5. me but my partner and I are on a position to purchase a house and I’m finding the Basingstoke branch really difficult to get hold off. We have sent 3 emails to 3 different staff members and called in plenty of times and no reapsonse on all occasions I’m not one to complain but this is terrible service we enquired over 2 weeks ago. They were happy to come round and value the house but do seem to wanna sell the houses?? We homelaty feel because we didn’t put our house for sale with them we are being ignored! We are really keen to arrange some viewings but no one is getting back to me!! Starting to get really frustrated as they seem to be offering some lovely houses. I really wonder how the clients of the houses for they have for sale feel of they aren’t getting any viewings?

Carla · 30 July 2019

★★★★★ 5/5

Google

My partner and I recently purchased an investment property through Romans in Basingstoke. Our initial contact was with Ged Egan one of the Sales Negotiators, viewing 2 properties which he felt were suitable. His honest and professional approach to both us and the relevant properties, together with providing us with all the information we needed without having to specifically ask, enabled us to make an informed decision and we quickly progressed with our purchase. Through the purchase process, and dealing with Ged, the right balance of contact and support was given ensuring a smooth progression to exchange and completion within the agreed timeline...

Adam · 29 July 2019

★★★★★ 5/5

Google

On our first meeting with James we found him to be both professional and knowledgeable. The team secured a sale within the first two weeks and kept us informed throughout the whole process. We would certainly use them again should the need arise and would highly recommend them.

Stewart · 29 July 2019

★★★★★ 1/5

Google

We sold our house to a builder in a part exchange deal. Romans were appointed by the builder to sell our house. Romans were very unorganised and pushy. They cancelled viewings without telling us and called us to tell us off for not accomodating viewings that we had actually agreed to. It had reached the point where we informed the builder that Romans would be denied access to our house if there was one more mishap. Thankfully our house was sold by another company before more viewings could take place. Based on this experience I will not use Romans to sell our house in the future.

Jenny · 29 July 2019

★★★★★ 5/5

Google

My first experience of dealing with Romans was when I purchased my flat. Jon showed me round twice and it was no bother at all. So having had a bad experience with an online agent when I decided to sell there was no option but for me to use Jon at Romans. I struggle to put into words how helpful, friendly, professional and supportive he was every step of the way. The day before I moved I had an emergency which Jon dealt with smoothly and kept me calm! I dont plan to move again too soon but if I do I know who I will use. The service is fantastic. Well worth the money for your sale to be managed well and professionally from start to finish.

Angela · 29 July 2019

★★★★★ 4/5

Google

We have been renting with Romans since few years and experience has been good so far, especially with Jesse Xavier. He has been very professional as property manager, listening & sorting out the concerns.

Ankit · 29 July 2022