Romans Basingstoke reviews

Thank you for your kind words and feedback relating to your dealings with Romans of Basingstoke. I will pass your feedback onto the sales team. Best wishes Louis d'Espagnac, Residential Sales Director.

Hi Heather Thank you for taking the time to review your recent experience with our Basingstoke branch. It's pleasing to read your comments about Sarah and glad she has provided you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans

Dear Tony Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear, Tinotenda Kaziboni, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

Hi Bryony, thanks for taking the time to leave us a review. We’re sorry to hear you’ve not been happy with the service you’ve had from some of the departments you’ve dealt with, we pride ourselves on providing our customers with the highest level of service throughout their dealings with us particularly if any issues arise so it’s a shame to hear you haven’t received this. Sadly there have been a few complicated issues with repairs throughout the tenancy, we can understand that these would have been frustrating to experience. We regret that the works haven’t been able to be resolved earlier for you and are sorry that you had to involve family members to assist with resolutions; the works are being conducted and hope these will be done swiftly. We recognise the importance of our customers comments about their experience with us as ultimately its this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We’d like to extend our apologies for the dissatisfaction caused and that you feel the level of service you’ve received from us has not been up to the high standards expected of Romans. We really hope moving forward we’re able to deliver a level of service you’re happier with and turn your experience into a more positive one. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans

Dear Jon Price, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

Hi James, I’m very sorry that you’ve not been happy with the service you’ve received from us. We understand the importance of providing a high level of service to our customers and recognise that effective communication is such a key factor in allowing us to do this, our staff always try to be contactable for our customers both over the phone and via email, we hope that issues raised with them will be addressed within a timely manner and that any calls which are missed or messages left be returned at the earliest opportunity but are saddened to hear that this has not been the case throughout your experience. In regards to maintenance, we pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, so it is disappointing to hear that you haven't received this. We are keen to look into this further to see where we can improve, please get in touch with customerservice@leaders.co.uk with your full name and the address of the property so we can investigate the matter.

Dear Ádám Fehér Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Dominique Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Nick Thank you for review of our Basingstoke office. We are pleased the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans

Hi Charlie Thank you for the recent 5 star review of our Basingstoke branch. We are very pleased to hear that Jake could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans

Hello Tim Atkins Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

Hi Katie, we’re really sorry to hear that you have been unhappy with the service you have received from us here at Romans throughout your tenancy, we pride ourselves on providing our tenants with the highest level of assistance throughout their experience particularly if any maintenance issues arise, so it is disappointing to hear that you haven't received this from us. I understand that since receiving this review that Shirley Jarvis the Area Property Manager for Basingstoke has reached out to you to communicate with you around your concerns and she has apologised for the issues you have faced. I am aware that during these communications you voiced your intention to raise a complaint and so a copy of our in-house complaints procedure has been provided to you to allow you to do this, we’re sorry that we haven’t been able to resolve this for you yet but hope that by following this process that we can find a resolution you are satisfied with and hopefully restore some of your faith in our service moving forwards. Kind Regards, Romans

Dear Paul B, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

I am sorry to see your response. We are committed to ensuring our fees are clearly displayed, in line with the proper codes of conduct and are confirmed with all our tenants prior to them reserving a property through us, taking into account any additional work required ahead of the commencement of the tenancy. If you have any concerns regarding our charges or our service I would be happy to speak to you . Kind Regards Richard O'Neill Regional Lettings Director

Hi Billie-May, our apologies we haven’t been able to respond to this sooner. We're disappointed to hear of the negative experience you have had with us and our team in Basingstoke. We would like to get some more details about your experience with us to find out what issues are outstanding and we will try our best to turn your experience around. If you are willing to do so then please reach out to me at jgilliland@romans.co.uk or contact me on 01344758596. Kind Regards, Joe, Romans

Hi Xiaoyuan, our apologies we haven’t been able to respond to this sooner. It’s disappointing for us that you haven't been happy due to the issue with keys. We want all our Landlords to be happy with the service they receive from us as really want to provide peace of mind during the management of their property but it’s a shame that we weren’t able to do this. We'd like the opportunity to discuss this with you. If you are happy to do so then please reach out to me on 01344758596 or write to me at jgilliland@romans.co.uk so we can discuss how we can turn your experience into a more positive one. Kind Regards, Joe, Romans

Hi Jitprasad Thank you for your review. We're pleased to hear that Jon provided an excellent service for you and hope to be of assistance again in the future. Kind Regards, Romans

Hi Jitprasad Thank you for your review. We're pleased to hear that Jon provided an excellent service for you and hope to be of assistance again in the future. Kind Regards, Romans

Hi there Thank you for the 5 star review of our Basingstoke branch. It is very pleasing to read your comments and glad Sarah and the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans