Trusted Agent profile
★★★★★
478 reviews across 1 platform
2-3 Winton Square, Basingstoke RG21 8EN
Part of Romans, see every office.
Romans's Basingstoke office at 2-3 Winton Square is rated 4.1 out of 5 across 478 reviews on 1 platform, including 478 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely Brilliant They Are Amazing in every way possible we recently Moved House Through Them
Hi Peter Doyle, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Basingstoke. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
4/5
GoogleI liked the process and professionalism Romans has in place to find a letting house for me.
Hi Jagadeesh Thank you for the recent review of our Basingstoke branch. We are glad the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require further assistance at any stage. Kind regards Romans
1/5
Googlethe first one to AVOID among all the renting agencies in a basingstoke.
Dear Tobie Lawson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
1/5
GoogleDreadful not really sure what they do to earn a salry
Dear Ruth Johnson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGood display of local houses for sale. Helpful Staff.
Hi Jeff Key, Thank you for the great review of our Romans Estate Agents Basingstoke team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
Google100 per cent great all round service from Steve Whittington. Sound, professional advise processing our mortgage!
Thank you for your kind words and feedback relating to your dealings with Romans of Basingstoke. I will pass your feedback onto the sales team. Best wishes Louis d'Espagnac, Residential Sales Director.
5/5
GoogleRomans agency is very welcoming. They are excellent letting agency and I highly recommend it!
Hi there MJ, thanks for taking the time to leave us such a great review letting us know how we did, we hope you have an amazing day. Kind Regards, Romans
5/5
GoogleExcellent staff very experienced in all matters of selling and letting
Hi Michael Brown, Thank you for the great review of our Romans Estate Agents Basingstoke team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI recently moved and the lettings team at Romans were very helpful.
Hi Iain Thank you for the recent review. It's great to hear that the team at Basingstoke could provide you with a positive experience. We will be sure to pass your comments on. Don't hesitate to be in touch should you require further assistance. Kind regards Romans
5/5
GoogleVery good service for everything to do with the property. Thank you
Hi Manu, thank you for your review, we are very happy that the teams in Basingstoke have been able to provide you with such a positive experience. If we can ever help in future then please do not hesitate to reach out. Kind Regards, Romans
5/5
GoogleI recently moved and the lettings team at Romans were very helpful.
Hi Iain Thank you for the recent review. It's great to hear that the team at Basingstoke could provide you with a positive experience. We will be sure to pass your comments on. Don't hesitate to be in touch should you require further assistance. Kind regards Romans
1/5
GoogleSent email to Roman's and got no response back.
Hi Carl, We strive to ensure that all our clients have a positive experience with us. Could you please reach out to us directly by calling us on 01344753104 or writing to us at customerrelations@lrg.co.uk so we can take a look into what went wrong in this instance? Many thanks, Esther Romans
5/5
GooglePatient & helpful staff.
Dear James, thank you and we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleWill not recommend anyone. Stay away from them
Hi there, we regret to hear that you’re dissatisfied following the experience that you have had with us here at Romans and our team in Basingstoke. I understand since receiving this review that Christopher Hardwick the Lettings Manager has reached out to you to discuss this and to gain a better understanding of the reason behind the low star rating. Your concerns and comments have been passed onto the relevant teams and hopefully we can take the necessary action to resolve these. We recognise how important our customers comments are about their experience with us as ultimately it is this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We would like to offer apologies for the issues you have faced and that you feel the service you have received has not been up to the high standards expected of Romans. We really hope moving forward that we are able to deliver a level of service that you are happier with. Should you wish to discuss this further then please do not hesitate to contact us on 01344758596. Kind Regards, Romans
5/5
GoogleAmazing service and fast
Hi Dan Thank you for the recent 5 star review of our Basingstoke branch. It's pleasing to read that the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleAmazing service and fast
Hi Dan Thank you for the recent 5 star review of our Basingstoke branch. It's pleasing to read that the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleCurrently being looked after by Nicco and Phillipa and they couldn't be more helpful. Contacted within 10 mins of my initial contact and keeping me updated with progress. Cannot be faulted and highly recommend!!
5/5
GoogleI cannot praise these guys enough. Exceedingly helpful and professional, making my move run really smoothly. Every visit to the office has been a pleasure, the customer service top class. Thanks guys.
5/5
GoogleThe sales team at Romans have helped me no ends with my complicated chain, great customer service and a great team overall. Many thanks
4/5
GoogleSome problems in communication and information sharing between departments, at times, but overall efficient and professional service.
5/5
GoogleVery friendly and helpful staff. I got the right home I was looking out for through Romans.
5/5
GoogleVery helpful Excellent work. Good advise at all times
5/5
GoogleRating only, no written review.
Dear Keith Ford, Thank you for taking the time to review your recent experience with our Romans Estate Agents Basingstoke branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleExpensive and totally incompetent verging on dishonest.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Basingstoke office has 478 reviews across 1 platform: 478 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Romans is rated 4.1 out of 5 across all 478 reviews, and 4.1 out of 5 on Google from 478 reviews, checked 9 October 2026.
Romans, 2-3 Winton Square, Basingstoke RG21 8EN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.