Romans Basingstoke reviews

★★★★★ 1/5

Google

The communication with Romans has been poor ever since the day we signed the contract to rent a flat that they are property managers for. With no contact in the time leading up to moving in, there was more stress than excitement. Upon moving in, I found that the 'deep clean' didn't happen, the cooker had been condemned, the carbon monoxide alarms don't work, taps dripping, lots and lots of junk left behind in the flat (including 4 bulky sky boxes, hundreds of letters, bottles of beer 5 years out of date) - about 50 keys, with no information about what they're for, and to this day we still haven't had any information about things such as which car parking spot is ours, what the combinations are to access the bins and bike shed, what our landline number is. They have also been useless at addressing all the issues I've stated above - I emailed and called on the day of the move-in, it has been 8 days since and no effort to address them, or contact. I have had to purchase my own cooker so that I can eventually cook a meal, with the expectation that it will be reimbursed. So far my email of the receipt hasn't been acknowledged. It seems, once they get your signature, they don't give a damn about you and your living conditions. Considering my efforts to co-operate and get these issues out of the way swiftly so that we can relax in our new home and (hopefully) not need any further contact with Romans, I'm appalled by how they have treated us. Unless anything changes, I will never use Romans again, and will continue to advice tenants against considering their properties.NegativeResponsiveness, Quality

LUK3 · 24 August 2021

★★★★★ 1/5

Google

I recently let a property through Romans and it was the worst experience you can have. They had miscommunicated things to both tenants and landlords. The commitments made to tenats were not passed to the landlords and even expected the landlord to pay for things like accessories for bathroom worth £20. Checkin service was a shambles as things were not reported to the landlord until a day after tenats have moved in. Overall waste of money and bad experience for everyone involved. Please use someone else.

Hemant · 17 August 2021

★★★★★ 2/5

Google

Not responsive when you got problems in house, the water leak damage remained in the house for all three years I lived there as a tenant, But they are quick to cut the deposit money for small wear and tear, I gave the house in cleaner condition than it was provided, proven with the photographs, but still they were cutting a lot of amount, And ridiculously, you can only vacate the house on the date of month you checked in, after giving 2 months of notice period, when I asked why this rule is in place, the answer was: "that is how Romans operate" :-)

Sambhav · 17 August 2021

★★★★★ 3/5

Google

I have been renting a property from Romans Basingstoke for 8 months now. I recently had my first property inspection, despite contractually being told there would be one at 3 months and then 6 months. I was inspected by Jo who was nothing but a delight to welcome, she was exceedingly warm and professional and full of vital information, including that our property manager had changed despite not receiving any information or notice about this change. Jo was very complimentary about the inside of the property but unfortunately during the inspection of the rear garden she fell through the rotten decking that I have been reporting since moving in. Despite the obvious shock Jo remained professional and showed nothing but concern for myself and my 6 year old child having been living with this issue and nothing being done about it. It’s taken Romans several months to fix the shower when it broke and left the property unsecure for weeks when the back gate broke. Hopefully now one of Romans employees potentially could of broken their ankle in one of their properties they’ll start taking notice. If I could give Jo 10/5 stars I would and she is welcome anytime but as for the Basingstoke branch it’s considerably less as stands

Elizabeth · 17 August 2021

★★★★★ 5/5

Google

moving house is a very stressful time most people i know have had bad experiences with estate agents however i found Romans very good, Giles was extremely professional and always returned my calls thank you Romans for helping us with our move

RUSSELL · 30 July 2017

★★★★★ 5/5

Google

First class service from Jay during my investment property search. Good communication skills , very professional with great local knowledge ⭐️⭐️⭐️⭐️⭐️

M · 23 June 2025

★★★★★ 5/5

Google

Helped me move to Basingstoke without any real issues. Dealt with Megan who was friendly and professional. Would recommend.

James · 12 February 2023

★★★★★ 5/5

Google

I am happy with romans services, it was quick and easy to rent my new home. Thank you Lorraine Coakley for the great service

Patrick · 17 July 2022

★★★★★ 5/5

Google

Denise Hurn is the best property manager I have met during my time as a landlord. I can thoroughly recommend Denise and Romans for property letting and management. Alan Ebbage

Basingstoke · 17 August 2021

★★★★★ 5/5

Google

Giant Thankyou to Mia , Grace and the rest of the Team. They have just sold my house extremely quickly, swift work from Grace - their communication is first class and very prompt. However, their enthusiasm, high energy , motivation , drive etc whilst not being ‘pushy’ are the traits that justify their results . Thankyou, Don🤩

Don · 26 October 2023

★★★★★ 4/5

Google

We have rented with Romans for a few years now, most of the staff are very friendly and professional. But one that stands out the most for us is Jo Hunt, she carries out our inspections. She has always been great and it’s always a pleasure to deal with her and she is very helpful with advice. From us you’ll all get 4 stars, the bad eggs let you down.

The · 15 September 2022

★★★★★ 1/5

Google

Extremely greedy and insensitive people. Charging us a fortune in the checkout inventory just for a few scrubbing and fingerprints on the walls, when they can actually repaint the full flat in just a fraction of that cost. We told them to instead get the it painted but NO. They are very unreasonable and wouldn’t talk. They just want us to give them our hard earned money. I will never ever use their services again (we were looking to buy a house with them, but wouldn’t anymore) and I will also alert everyone in my friends circle to stay away from them.

Mohammed · 24 February 2021

★★★★★ 5/5

Google

Amy Meade has been fantastic at looking after our property. She always gets back to us really quickly and has sorted lots of issues very efficiently.

Helena · 14 March 2022

★★★★★ 5/5

Google

Great service as always from Denise Hurn. Responds vey quickly to any query. So glad she looks after the rental of my property. Thank you Denise

Heidi · 14 March 2022

★★★★★ 5/5

Google

We have just worked with Romans in finding a property to let. Their customer service was absolutely fantastic. Megan, in particular, have been very helpful in helping us find the 'perfect' property. She was an absolute delight to work with and we were kept informed at every stage of the process.

Avidesh · 20 February 2024

★★★★★ 1/5

Google

Had a viewing of a property in Popley, waited for 35 minutes in the rain outside, called twice, nothing... & emailed, still to this day no response and no answer. I get that people cant make appointments we are all busy but have the courtesy to let me know ? I wouldn't dream of wasting your time. Hopefully I'll never have to use this company again, I've told many people too. Would not recommend.

Mark · 24 January 2022

★★★★★ 5/5

Google

Jesse is a very professional and reactive Property manager. Every time we need something, Jesse is here for us! Thank you again! Julie and Olivier

O · 14 March 2022

★★★★★ 1/5

Google

It is for anyone who is planning to go with Romans, if you have any value on yourself please don’t choose them. Myself I am humiliated and suffered a lot because I have chosen this people as my letting agent. Still I am suffering. Whoever can take this in any sense, once you will go through my situation you will really understand how much I suffered for my wrong choice.

Resmi · 29 July 2022

★★★★★ 5/5

Google

From start to finish the communication and service with all at Romans was excellent. Megan did everything she said she would and more. The staff at the office were helpful and friendly and the whole process was well managed and professional. This has been the most positive experience. Thank you.

Lisa · 20 February 2024

★★★★★ 5/5

Google

We would highly recommend Romans Basingstoke, especially Philippa Randle who helped us from start to finish to find a house to rent. The service we received from the Basingstoke Office was fantastic. Thanks once again.

Sean · 29 July 2019

★★★★★ 1/5

Google

Poor Poor experience! My moving date was delayed by 5 weeks, this put me out financially and no offer of any help other than an apolopgy, this was advised to me 2 days after I had signed the contract. I then paid my deposit, only to chase on 3 seperate occassions to makesure the money had been received, it wasn't until I called them that i got my answer my e-mail to two different members of staff were ignored. I was also advised 30mins before my check in date on moving day that Romans needed a copy of my passport, or they couldn't hand me the keys (despite having 9 weeks to get this information), I had removal men on the clock. As i walked out the door after having my passport scanned, i was asked if my referencees had been completed - I hadn't but I didn't have time to wait as I needed to let the removers into my new appartment. To top it off, when I arrived at the apartment I was told that the cleaners needed to complete a 'top up clean', it wasnt, it was a full clean! So I couldn't start unpacking until they had left (cleaners did a great job), I wasn't given my parking permits, this was only discovered after I called Romans as I was concerned about getting a ticket - Finally I hadn't even been shown where to put out the bins, I had to contact the property manage in the office downstairs who only works 8-4, i work 7-6 so had to work a day at home just to find this out! Overall a very poor and unorganised service. If I rented again, it wouldn't be with Romans, however, I am now tied to a contact for 12 months - I just hope their property management is better than their lettings service.

Emily · 29 July 2020

★★★★★ 5/5

Google

Great service would highly recommend using them. They helped with everything needed without hesitation. Constantly updating you with what is happening. Thank you Eva your a star

Eddie · 9 September 2021

★★★★★ 5/5

Google

Really lovely lady called Jo Hunt came today for property inspection, she listened and photographed all of our concerns and talked with us about how to report/tackle them (as some of them we haven't heard back from yet). She gave lots of good information and was very friendly and upbeat, whilst also being professional regarding any house issues and information. Would definitely recommend Jo.PositiveProfessionalism

Georgia · 11 January 2023

★★★★★ 5/5

Google

Laura Chester is the best. Would recommend this company for all new move in needs. A+PositiveResponsiveness, Quality, Professionalism, Value

Ovidiu · 24 August 2022