Romans reviews

★★★★★ 5/5

Google

Denise Hurn is our property manager she is friendly and gives fantastic management of our property which gives us peace of mind being so far away. Denise is response and always helpful and resolves issues in a excellent timely manner.

Michelle · 19 May 2021

★★★★★ 1/5

Google

From the month after we moved in we have had nothing but issues with the Basingstoke lettings branch! From letting themselves in our locked garden to cut down a tree with no knowledgeable of this even due to happen (we have said never to enter the property without consent due to 2 large dogs) to trying to let themselves into our house - again ‘forgetting’ to inform us they were coming out (thank god we had a door camera!) The latest issue with them being the complete lack of communication, we reported a leak, only for 33 days later after uncountable phone calls to chase, we have lost half the ceiling. We are now 39 days on and still have a leak & no ceiling. If you are looking at renting, my advice would be to chose any other agents - or at least not the Basingstoke branch.

Amy · 29 July 2022

★★★★★ 5/5

Google

This review is specifically for Grace Nothnagel. Grace's pleasant and professional approach to my situation has been gratefully received by myself and my family. Thank you Grace.

Wix · 13 January 2023

★★★★★ 5/5

Google

Denise Hurn who is my property manager at Romans Lettings is always extremely helpful with any issues regarding my rental property. I would highly recommend Denise as she is very professional and always there to help. Thank you Denise.

Bruno · 20 May 2021

★★★★★ 1/5

Google

I have been renting for the past 4 years from Romans. The quality of service I have received from them is beyond poor. It feels like property management is only on the papers, it doesn't really exist, unless it is time for tenancy renewal. I keep repairing house's faults in my expense, because every time I asked them to fix anything, it took months of endless emails and never ending calls to them. Within these 4 years, amongst several other issues, the worst was that they had left us without hot water for 2 months!!! I guess it's all about the landlords, because tenants don't matter really. Disappointment! If you are thinking of renting with them via the Basingstoke branch, Stay away!!!!

Makis · 17 June 2022

★★★★★ 5/5

Google

As a landlord I have worked with Denise Hurn for a number of years, she has always been very professional, quick to respond and I would highly recommend her to any landlord looking to let a property

Steve · 17 August 2021

★★★★★ 5/5

Google

Denise is always available to assist should we have any questions or concerns on our rental. She is friendly and always goes out of her way to make sure everything works the way it should. Thank you.

Michael · 17 August 2021

★★★★★ 1/5

Google

I am compelled to change my recent good feedback about Romans after I had horrible experience while vacating my rented accommodation. I left a rented property in Winterthurway Basingstoke recently. I was living there for more than 2 years with no deposit option. I was paying around £35 per month extra for No Deposit. Even though I was paying no deposit money for 2 years and there is no legal obligation for doing a professional cleaning but I still engaged a professional cleaner group for cleaning the apartment. However, in the inventory check they made a huge list like some unit are broken, some marks on wall, cleaning is not proper etc. I agreed for some of the problems and offered to reclean the apartment with same professional cleaners for the 2nd time. I also showed them proof that the broken unit was already there when I took the apartment and provided the proof. They are coming up with new items added to the list to get more money out of me. Finally, they came up with a new tactic. They told me that I owe them no deposit amount for one more month more. I have to visit their branch personally to clarify this and show them the proof. At last, they agreed to this and blamed it on their accounts department. In all I was much relieved when this whole thing ended. My advice to everybody please keep your proof in mail and don’t budge when they threaten you with recovery or dispute things. I would advise not to engage them for any dealings.

Diganta · 18 May 2022

★★★★★ 5/5

Google

We would highly recommend Romans Basingstoke, especially Jake O'Grady. We have tried million plus one letting agencies before we met him. He were very polite and helpful all the time. He helped us to find a beautiful flat to rent. Thanks once again Jake!

Arpad · 29 July 2019

★★★★★ 5/5

Google

Romans manage my property in Basingstoke and they have always offered a fantastic level of service, responding quickly and effectively to issues or requests and ensuring that potential drama's never turn into a crisis. The rental team and particularly the property management team, led by Elaine and overseen by Lynn, manage my property as if it's their own, and I can't give higher praise than that. In fact Elaine is exceptional in all her work and communications with me and is a real pleasure to deal with. I highly recommend her and of course the Romans managed service generally. Great work.

Rob · 31 July 2013

★★★★★ 5/5

Google

Great people to work with. They are customer focused at all times and very responsive to anything that we raise. Mandy has been particularly great at communicating and resolving our issues fast and effectively at all times.

Nick · 4 July 2021

★★★★★ 1/5

Google

Highly unprofessional team who do not communicate, and marginalized me because I am a young person, who rented for a short time period. Upon moving into the flat, I was so appalled and disgusted to find mold coating the fridge, heaps of rubbish, and clumps of hair covering the carpets, clogging the hoover and even in the bedroom bin. It was as if the property was never cleaned, which was very alarming considering covid regulations. I showed this to Romans, who were shocked with the images and contacted the landlord. However, this was only the beginning. The landlord continued to leave the flat in a state that made me feel scared for my health and safety. This was not only appalling, but also infuriating as I had chosen Romans Letting Agents to ensure a top quality renting experience based off of how they represent themselves. I am very let down by the Basingstoke team, who were uncooperative and utterly unprofessional. The flat should never have been on the market, but it was and Romans did nothing to ensure it was livable both mentally and physically. I should never have had to deal with the situation I was in. Instead of educating the landlord on how to improve the living conditions, I was told to be ‘understanding’. Once, I was physically sick when disposing the landlords moldy food. I wish Romans were understanding of that. Seven months after I vacated the property, Romans finally responded to me about the end of tenancy. However, refused to communicate with me about discrepancies I found with their check out report (damage to the property that was literally in the inventory before I moved in has been marked as under investigation). They had asked me to pay a cleaning fee, which I complied with but asked for proof or costs which they refused to do. Stating that there was not any proof, eluding to it being a scam... My experience with Romans and the landlord has been one of the most traumatizing experienced of my life. The situation could have been completely different, if Romans had respected me as a tenant and a person, and had cared about my living conditions.

Maili · 18 April 2022

★★★★★ 5/5

Google

Efficient and helpful services from Maddie and Mya. I recently able to reserve a rent property from overseas with the help of Maddie and Mya via virtual viewing, both are very helpful and explained the process clearly, with prompt email responses, and Mya's virtual viewing appointment was exactly on-time, i was a bit worry what will happen if they didn't get my whatsapp contact correctly etc. I'm looking forward to seeing them in Basingstoke and say thank you in person. :) David.

David · 18 April 2022

★★★★★ 5/5

Google

Just rented a flat through Romans in Basingstoke. Philippa was amazing as was the whole team from start to quick finish, not many estate agents I would say that about. Philippa's advice and ideas got the job done in record time. Thank you.

Linda · 2 September 2019

★★★★★ 1/5

Google

Didn’t get my rent back on time. I was made to wait 5 weeks for my overpaid rent to be returned after checking out of the property, as the landlord refused to return this and the agent gave up chasing them. I was informed I would have to wait for the new tenants rent to be paid, in order to get my overpaid rent returned to me. I had to keep chasing them for an update and rarely had a return call. Extremely poor customer service from the property management team. This agent is all about the landlord and not the tenants. Highly unprofessional and I would never recommend Romans Basingstoke in future.

Harvey · 14 March 2022

★★★★★ 5/5

Google

Edit of old review as doesn't allow me to add a second one. Previous review is for the branch which have also been great. Jo Hunt came to do my property visit, she's a warm and friendly individual who made me feel completely at ease and gave fantastic advice and support during her time in my home, she's a credit to Romans. Also reviewing Amy Meades in Property Management - she has been a great help sorting out my new fridge freezer, I advised of the issue today and a resolution has been made on the same day, which is great service. I hope now Amy will remain my property manager because I've had a fair few over the last 3 years and a bit of stability would be most welcome.

Ben · 14 March 2022

★★★★★ 5/5

Google

So after 30 years I found myself buying another property, from my first viewing with awesome grace helping me do a video so I could show my children, to amazing Hannah Russell move manager, keeping me updated every week, helping me understand what was going on, absolutely brilliant, everyone at Romans so kind and friendly, the best service ever. Thanks again everyone I would definitely use Romans again if I need too!!!!

Angela · 13 January 2023

★★★★★ 5/5

Google

Amy Meades is my property manager and is always quick to respond to any queries I have. Deals with any issues the tenant has quickly and efficiently also.

Katie · 29 July 2022

★★★★★ 5/5

Google

Great service would highly recommend using them. They helped with everything needed without hesitation. Constantly updating you with what is happening. Thank you Eva your a star

Umbrella · 26 August 2022

★★★★★ 5/5

Google

Thanks to Mya Bradford for her excellent and very efficient support in helping us rent a home.

Frank · 15 July 2023

★★★★★ 5/5

Google

Mandy is my property manager and she goes above and beyond. I would highly recommend Romans based on the service I've had from Mandy in lettings.

M · 15 September 2022

★★★★★ 5/5

Google

Denise Hurn is the best property manager I have met during my time as a landlord. I can thoroughly recommend Denise and Romans for property letting and management. Alan Ebbage

Alan · 14 March 2022

★★★★★ 5/5

Google

I would thoroughly recommend Romans Letting and Estate Agents as letting agents. They manage our house and Denise is superb. A perfect mix of professionalism and friendliness, nothing is too much trouble for her.

Stephen · 31 May 2021

★★★★★ 1/5

Google

Certainly not a branch I would be using again... everything seems to go ok when you want to purchase / use this company however once the deal is complete they really do not show any after sales customer service. I only rented a place due to needing somewhere quickly and I moved out the second my lease was up. Property management is a joke and they turn through staff as often as you change your underwear and when you have an issue, you need to email about 3 times to get a response! Awful service, bad management and certainly not worth anymore than 1 star!

Matthew · 9 September 2021