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478 reviews across 1 platform
2-3 Winton Square, Basingstoke RG21 8EN
Part of Romans, see every office.
Romans's Basingstoke office at 2-3 Winton Square is rated 4.1 out of 5 across 478 reviews on 1 platform, including 478 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleGreat service by all during my house purchase, especially Mia, Kyle and Lorraine.
Dear Palak Goswami Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleGross Negligence: Fire Hazards, No Heat, and Council Intervention at * Russell Road. β¦
Dear Ashley Stuart, We value your feedback and sincerely appreciate you taking the time to share β¦ More
5/5
GoogleBig thanks to Mya and the team on assisting me let my new place! :) Mya in particular was really helpful throughout the process.
Dear Khizar Mushtaq Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have just used the services of a Mortgage broker who works for Romans Group. Mr Ashley Hughes is a very professional broker who does what he says and follows everything up. I Can't thank Ashley enough for his hard work throughout the whole process making it easy and efficient as possible within the current circumstances.
Hi, Omar Rafiq! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleMy experience with Romans was awesome Thanks to Mya and her team for the timely support. Great customer service. Kudos π β¦
Dear Esinwoke Kelechi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWonderful team and awsome work by Romans for buying, renting out and selling my property. Philippa Randle, the letting property manager, she has been very kind and has been there for me at anytime throughout the journey. She has been very β¦
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GooglePhilippa and her team at Romans has been nothing but an absolute joy on taking care of my wife and I on the pursuit on renting our new found home. I was very impressed with how organised and professional the team is when communicating/follow ups throughout the entire process. Without a doubt the service was 5 out of 5!??
Hi Richard Thank you for the recent 5 star review of our Basingstoke branch. It's very pleasing to read your comments about Philippa and the team and glad they have provided you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleWe have been with Romans for just over 4 years now. Denise Hurn was our property manager and has always been professional and prompt when replying to emails. We were impressed with the overall experience we had during our tenancy. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Dear Cj Kotze, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePhilippa at Romans Lettings Basingstoke is the most helpful pragmatic friendly and proactive agent I have ever dealt with. She is so dynamic at sorting any issues and really makes you feel at ease when inevitable problems arise. I cannot say or speak highly enough of her Thank you PhilippaPositiveResponsiveness, Quality, Professionalism
Hi Richard Pond, Thank you for the great review of our Romans Estate Agents Basingstoke team. ItοΏ½s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Basingstoke
5/5
GoogleMy property manager Denise Hurn consistently provides an excellent service. She is most personable and a pleasure to deal with. Responses to queries are dealt with in a timely, professional and courteous manner. I would not hesitate to recommend Romans based on the service I have received. Thank you Denise.PositiveResponsiveness, Quality, Professionalism
Dear Mark Attwood! Thank you for taking the time to review your recent experience with our Romans Estate Agents Basingstoke branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRomans were my letting agent, with Denise Hurn being my property manager, for a year. Romans failed to tell me about a previous neighbour dispute prior to moving in so I unfortunately found out very quickly after moving in. Denise β¦
Dear Vicky, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for β¦ More
5/5
GoogleWas a wonderful experience with Roman team, May and her team members communicated efficiently and effectively. I highly recommend Romans groupπ₯° β¦
Dear Peter Essien Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from the start. Ben was helpful in the early stages of our house sale, explaining everything we needed to know which resulted in a very quick sale. Natalie was also very helpful and professional giving us updates every week or so, also helping to push exchange forward.PositiveResponsiveness, Professionalism
Hi Donna Titcombe, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Basingstoke. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleMy partner and I had an amazing experience with Romans. We were eased into the experience with Grace Nothnagel. We were nervous as we are first time buyers and Grace catered to us perfectly. She was completely on the ball with our likes and dislikes and because of her resilience she was able to find us our perfect flat which we have now had an offer accepted on. She was extremely helpful with our next point of contacts and has kept in touch to make sure our journey is still running smoothly. She was polite and relatable and eased our minds as she was very knowledgeable and all our questions and were answered well. We would 100% recommended Romans and Grace to others !
Dear Teresa James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMegan was the ultimate professional, she took time out of her busy schedule to go through every detail with me. Megan is a credit to her work.
Dear Christopher Morris Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant. Karl Savage (believe works here) outstanding. Has been so so good. Replies instantly and the only one out of the whole process of buying a property I can truly sing praises about. Thank you Karl, wouldβve struggled to have done this without you!!
Dear Harrison, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing team to work with. Proactive approach driven by results. Professional and knowledgeable staff.
Dear Mustafa Zahid, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back β¦ More
5/5
GoogleWe are very grateful for the excellent service we have received on our purchase of first property. A huge thank you to Vasco and his team for great service!
Dear Renu Thebe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Ben, Mia, Vasco, Grace and Ollie for helping me sell my house. Really good service and thank you too Hannah for helping us get from viewing to completion in 2 months!
Dear Charlotte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleEstate agent told lies about the property before we moved in, property management, particularly Mandy, are terrible. They run you down before they have your money and once youβve paid and signed your contract getting hold of anyone with clout is unlikely. Would not go through Romans to rent ever again.
Dear Sir/Madam we appreciate your feedback and thank you for taking the time to let us know about your experience with the Basingstoke office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleAbsolutely recommend dealing with Mya Bradford with renting a property. She took on my personal situation and put 110% effort into finding a forever home for me and my children! Went above and beyond! We will forever be grateful, thank you Mya.
Dear Tracey, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePhillipa was a pleasure to deal with and made the process of letting as smooth as possible, always responding to any queries in a prompt manner. Highly recommended if your looking for a professional service.
Dear Leigh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA big thank you to Megan Cathers At the Basingstoke branchfor all her assistance, guidance and professionalism in helping us secure our new home. She truly is a asset to your company.
Dear Andre Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSame awful experience as other renters. They only care for the landlords and not the tenants. Me and my boyfriend were also told upon viewing the flat that it would be cleaned and painted, and had a shock to move in with it looking like someone else still lived there with all their dirt, broken glass, food stains, dirty walls and stained carpet. Learn from our mistake, get any painting/cleaning requests in writing! Tried to stand up for ourselves but Romans embaressingly denied that they ever said they would paint etc, and claim it was professionally cleaned before moving in, which is untrue as the inventory even said there was no professional clean! We were without drinkable water for 1.5 months, still with a heavily damaged kitchen, dripping taps that "aren't that bad", no heating in the bathroom and exposed wires! Oh and to prove even more how little they care, every bad review is responded with: We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team - a joke! They check properties every 3 months and somehow leave many a state and should not be letting anyone move in when they're like so and making us tenants pay with our own money and time to clean up.
Dear Millie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Basingstoke office has 478 reviews across 1 platform: 478 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Romans is rated 4.1 out of 5 across all 478 reviews, and 4.1 out of 5 on Google from 478 reviews, checked 9 October 2026.
Romans, 2-3 Winton Square, Basingstoke RG21 8EN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.