Romans reviews

★★★★★ 5/5

Google

After initial problems with our move Philippa was exceptionally helpful in taking full ownership of the problems and following them through to resolution. She is very professional and kept me updated throughout. In addition to the above, despite Covid, Denise has been very efficient and dealt with any issue we have had very promptly. Thank you Denise for your help in these tough times.

Ed · 29 July 2021

★★★★★ 5/5

Google

Huge thanks to Kyle for getting us in to see a property which matched our requirements. From then on, Kyle has provided constant communication, right through to recently exchanging contracts.

Philip · 25 May 2024

★★★★★ 5/5

Google

My letting agent was mya, Mya was great the service I got and the help I received when I needed a quick response was excellent. Mya helped and answered all my queries and questions and helped me through the process when I didn't know what to do. Highly recommend

Skippy · 12 February 2023

★★★★★ 1/5

Google

Hello, I haven't had hot water for two months, I'm without hot water with two small children, Romance can't fix the problem. This is terrible, I would never use this company again. I pay 1500 pounds regularly every month I live at 7 cutting drive if anyone doesn't believe they can come and check. My family feels terrible, suppressed, and rejected. I think I will seek my rights in court. If anyone can help with advice I would be very grateful.

Halil · 14 March 2024

★★★★★ 5/5

Google

Huge thanks to Vasco, Mia and the whole team for my sale. Always available to answer questions and they kept me well informed with the viewings and my sale progression. Great job and a pleasure to deal with.

Carey · 26 October 2023

★★★★★ 5/5

Google

I would like to say thanks to our property manager Denise Hurn. Denise is very responsive to our calls and emails and always goes the extra mile to support us with our rental property. This gives us real reassurance that our house is safe whilst living abroad.

Steve · 12 February 2023

★★★★★ 5/5

Google

I was a tenant with the property I was living in managed by Romans Basingstoke. Overall a very positive experience and service. Denise Hurn was my property manager and she delivered an excellent, timely and helpful service whenever I needed any support during my time in the property.

Angus · 14 December 2022

★★★★★ 5/5

Google

I was looking to buy my first property and Mia Chapman was really helpful during the process, put me at ease as I had no idea what I was doing as it was my first time. Would recommend.

Boris · 26 September 2023

★★★★★ 5/5

Google

Denise is a true professional. I have been lucky to have Denise as my Property Manager for the past few years and there has been nothing she has not been able to resolved with minimal input required from me. Highly recommended and much valued by me.

Stuart · 13 January 2023

★★★★★ 5/5

Google

I would like to express my biggest appreication to Nicola Moyles​​​​ in Basingstoke office. I had a difficult year due to a very bad tenant. as an accidental landloard, Nicolas's professional guidence is invaluable. Nicola helped me along the way, including communicating with the tenant, my solicitor, county court and local authorities of basingstoke. thanks to her excellent experiences, communication skills and dedication, I have saved thousands of pounds in legal fees and got my property back several months earlier than expected. thank you. Xin

X · 21 January 2024

★★★★★ 5/5

Google

I was impressed by their impartial and polite services. Very professional and lovely set of individuals. It was a real pleasure working with the team especially Megan.

Tega · 25 April 2024

★★★★★ 5/5

Google

Great checkout experience with my Tenancy Manager, Kaitlyn Young, made sure the process went very smoothly and answered any questions I had promptly and clearly.

James · 13 January 2026

★★★★★ 5/5

Google

Huge thank you to Megan Cathers and Yavis Sze. You've been answering all of my questions and I've had 100's as well as ensuring my move in was as smooth as it possibly could. Thank you for all of your help.

Nzola · 30 May 2023

★★★★★ 5/5

Google

Thank you to Denise Hurn for helping me this morning so quickly. I couldn't ask for a better property manager always so prompt and helpful. Thank you Denise x

Marina · 14 March 2024

★★★★★ 5/5

Google

Megan was absolutely incredible throughout the entire moving process. She was so friendly and professional, we couldn’t have asked for anything more when it comes to finding a new home!

Emilie · 20 February 2024

★★★★★ 5/5

Google

Huge thank you to Jay Fennell who was so professional, kind & patient. Jay went out of his way to help & support me. Roman's is a quality estate agent & whole team are wonderful.

Amanda · 26 October 2023

★★★★★ 5/5

Google

I have had Romans as mg property manager for the past 3+ years, with ok service, some hiccups along the way. But lately my unit faced a structural issue, and here I must give special recognition to their team member Amber Axton, who has worked diligently with all parties involved including service providers, building management, the tenant and myself as landlord to project manage the situation in the most transparent and professional way and ensure a fair outcome for myself and all involved, delivering on her role as my property manager. I am grateful for Amber’s ongoing support and dedication that has shone through this ordeal.

Mohamed · 23 December 2023

★★★★★ 5/5

Google

A review for the lettings. Both Amber and Philippa have been brilliant to work with and have helped us out so much. Thank you!

Anand · 13 January 2026

★★★★★ 1/5

Google

Really bad people, unprofessional and full of ego. Look for all tenant reviews n you will barely find any good ones which speaks volumes about this company. Just bcz i pointed out their bad reviews and sought assurance from them regarding this, their fragile ego was hurt, they completely and deliberately misconstrued what we requested of them and not once took it on them to provide any assurance. I would avoid and would recommend against this company to my friends and colleagues

Ankita · 16 December 2023

★★★★★ 5/5

Google

Romans were by far the best agents we dealt with when trying to find a new property to rent in this current climate. Big thank you Megan Cathers at the Basingstoke branch 😊 …

Aaron · 26 October 2023

★★★★★ 5/5

Google

Everything from viewing to the move day was handled efficiently and with speed. Big thanks to Megan, Melanie and Denise.

Sam · 2 August 2024

★★★★★ 5/5

Google

After searching for 3 months and countless rejections I was finally able to find a new apartment to call home. The Romans team were by far one of the most professional estate agents I dealt with along the way. They were honest, empathetic and quick to reply. After viewing a few apartments with them and being rejected, Mya (from Romans Basingstoke) started reaching out about properties that had just come on the market and tried to help as she could. I felt like she and her colleagues genuinely cared and wanted the best for both the landlord and potential tenants (which surprisingly was not the case for a lot of the other estate agents I had viewings with) . I genuinely recommend them for anyone looking to move in these trying times The apartment I moved in to is also managed by Romans. The evening after moving in I got a call from Mandy who asked how everything went and if I had any problems. The water heating system was complicated and there were a few problems with the apartment but Mandy took these away. She emailed me guides on how the heating works and helped me set up maintenance requests in order to get it all sorted. Following up with me to make sure I got the help I needed without having to chase for it. In my 10 years of renting very few maintenance agents have been as helpfully as Mandy has.

Sam · 30 November 2023

★★★★★ 5/5

Google

We have just worked with Romans in finding a property to let. Thank you Megan, you have been very helpful in helping us get a good property.

Surraia · 14 March 2024

★★★★★ 5/5

Google

I have been a client of Romans, for MANY years and I am thrilled to share my consistently positive experience with their property management team. Specifically I want to express my appreciation for three individuals who have truly gone above and beyond in delivering outstanding service; Philipa Randel, Benjamin Nujeeralee and Grace Nothnagel. Philipa has played a role in not meeting but surpassing my property management needs. Her unwavering commitment to professionalism meticulous attention to detail and prompt communication truly set her apart. Throughout the years Philipa has consistently demonstrated a personable experience and making things easy as and when needed along with a dedication to ensuring she delivers with integrity, where many could take the easy route and lie. Benjamin Nujeeralee has consistently proven himself as an efficient member of the Romans property management team. His unwavering dedication to ensuring all aspects of my property management run smoothly is commendable. Recently I've had the pleasure of dealing with Grace Nothnagel, whose fresh perspective and proactive approach have been incredibly refreshing. Graces willingness to go the mile and promptly address any concerns have proven invaluable. I highly recommend Romans as a property management company. I am immensely grateful, for the exceptional service they provided over the years. Their level of professionalism unwavering commitment and vast expertise have transformed my experience as a client into a hassle free one.

Emmanuel · 23 November 2023