Romans reviews

★★★★★ 5/5

Google

I needed to find somewhere to rent that was out of town, but still close enough for a commute to work. Looking online, the same old properties kept coming up time and time again, and I spoke directly to Philippa Randle, explained my needs, and she recommended the property I was subsequently able to secure. She listened to my requests, was friendly, polite, and nothing was too much trouble - and believe me, I asked a LOT of questions as I'd never rented before! Subsequent to moving in, I had a few small issues, but again, my property manager Mandy Tann has been absolutely superb. Nothing is too much trouble. She responds to emails and calls so quickly, sorts out my problems, is friendly, kind, and did I already say? ... nothing is too much trouble. Overall, Romans have helped me through a very difficult phase in my life with a friendly words, happy interactions, and clear and concise information. Highly recommend this agency, and if I need to find alternative accommodation in the future or buy my own property I will certainly use Romans again. Thanks guys - and don't forget, I owe you that gin on my patio!!

Sallie · 29 July 2021

★★★★★ 5/5

Google

Romans Basingstoke have exceeded our expectations throughout the last year in the sale and onward management of our house chain right through to completion. James and Matt went above and beyond from day one to ensure that we were happy with the terms of sale and we had fantastic interest in the house. Despite several complications with the sale extending over many months, they were efficient at finding solutions and chasing the chain so that we soon had a resolution. Such issues can prove very stressful but Romans and their team in Basingstoke have demonstrated how skilled and committed they are are when it comes to pushing a sale through. We had prompt correspondence throughout and were confident with our choice of estate agents for every aspect of their involvement in our house sale. Thank you for your professionalism and help at every stage, we couldn't have got there without you! No hesitations in recommending Romans Basingstoke.

Lisa · 15 July 2021

★★★★★ 5/5

Google

I had very good experience working with Romans Basingstoke especially Alexa Nash and all the others they where really good and very helpful

Nicholas · 31 May 2025

★★★★★ 5/5

Google

Despite of all challenges faced due to COVID-19 Ashley Hughes has been very professional, friendly, kind and quick to respond at every part of my property process. Being a first time buyer I had no clue of lots of things but Ashley went beyond and up to help me and my mum at all times. I would HIGHLY recommend everyone to go with Romans for buying or selling properties. Thank you for your great service to Romans team and mainly to Ashley Hughes.

Sapana · 11 March 2021

★★★★★ 5/5

Google

Romans was quick in getting our offer accepted and getting us sorted with our rental property. Thank you to Megan, Mya and Melanie. Amber has also been a helpful property manager. We hope we will continue to have a good tenancy with Romans.

San · 24 July 2024

★★★★★ 5/5

Google

Denise Hurn is our property manager at Romans Lettings for past 1.5 years of our tenancy. She has been extremely helpful and easily reachable with any issues regarding my rental property.She has always made an extra mile to help us sort all of our issues. I would highly recommend Denise as she is very professional and always there to help. Thank you Denise.

Sameer · 30 April 2023

★★★★★ 5/5

Google

I rented a flat through Romans Lettings but had to move out earlier before the end of tenancy. Mya Bradford was extremely helpful and kind throughout the process even when we didn’t agree. She did all the follow ups on my behalf to make sure everything was ok. A friendly, superb and excellent service received from her. Thank you Mya. You are a superstar ⭐️

Bernard · 21 February 2023

★★★★★ 5/5

Google

Expressing our sincere gratitude for the exceptional job you and your team have been doing Your professionalism, attention to detail and dedication to ensuring a smooth letting process have truly made a difference. Thank you Nicola , Mya and team. Keep up the great job! Mr Hurry and Miss Jhugroo

Camellia · 7 March 2024

★★★★★ 5/5

Google

Professional and usually easy to deal with. The online portal is easy to use but I also like the ease of just dropping an email to the property manager. Denise has been quick to respond to any problems we have had with the property as well as answering quick questions even if they might seem silly.

Adam · 26 October 2023

★★★★★ 5/5

Google

I have just recently sold my house through Romans estate agents and I am very impressed with the way they have handled everything. I am impressed with the set up and friendliness of the team,in particular …

Timothy · 22 March 2026

★★★★★ 5/5

Google

Denise Hurn has been the property manager for our rented house over the last couple of years. During this time she has skilfully and professionally managed the expectations of challenging tenants. Similarly, she ensured we always received value for money when engaging contractors undertaking maintenance work. Her input has made the task of remotely managing a property far less stressful than it would otherwise would have been.

Tim · 14 November 2022

★★★★★ 5/5

Google

Its a pleasure dealing with Romans. My purchase was an unusual one as i was buying from a company . Katie explained the process so well and was prompt coming back with my questions. Romans offer lots of extra services, we took there recommended advice of a surveyor and are pleased with the sale so far .

Valerie · 23 September 2025

★★★★★ 5/5

Google

Philippa at Romans has been the guardian angel we needed! We found ourselves unexpectedly needing to find a new rental property and we had specific requirements (i.e. pets) and I wasn't feeling confident we were going to find the right place. Until Philippa came along! She has been a god send, and been joyously patient with my endless questions and essay length emails. I thoroughly recommend Romans and particularity Philippa. She has found us our perfect home and I still can't believe it. Thank you Philippa for everything you've done - for always keeping us updated throughout the process, being patient and kind, and for finding us a new home.

Annabelle · 10 June 2020

★★★★★ 5/5

Google

This review is especially for Denise Hurn who is my letting agent and liases with my landlords on my behalf. I am very happy with the service of Romans, been with them from last 3 years. During this unfortunate time, as i am single mother and being furloughed left in real financial crisis. Denise spoke with the landlords on my behalf and they have allowed me to live in their property for two rent free months. This one act of kindness has literally saved my son's and my life. Romans ( Denise Hurn) has been a realy support as I was wanting to talk to the landlords myself, you know such discussions you cant trust anyone if they will be really able to convince the landlords to know what your real situation is. But Denise: hats off to her, she really came as an angle for us. I will highly recommend Romans, especially Denise. thanks a lot you guys!

Gayatri · 24 May 2020

★★★★★ 5/5

Google

We used to rent a property years ago through Romans. A lovely lady called Mandy Tann managed our property then. Since then, we've had some really bad experiences with other estate agents (notably Gascoigne Pees Basingstoke). I can say for certain that Romans is the best estate agent we've dealt with, always very professional. Mandy has once again, now that we are looking for a new property, been very kind, responsive and helpful. Thanks Mandy!

Lydia · 29 July 2021

★★★★★ 1/5

Google

Do not keep out of hours contacts update to date. Will not accept that the lock was changed and front door was faulty even though was confirmed by the locksmith. Do not accept invoice from professional cleaners as property had been professionally cleaned. Rude when contacted to try and arrange time to collect the new key, could not get through to staff that the lock had to be changed and they wouldn't be able to use the old key to try and get through the door. Unsure of why the fundamentals of this would stump a company who let properties but seem to just collect the fee and not assist tenants or landlords.

David · 1 December 2024

★★★★★ 1/5

Google

Moved into the property with problems which is still not resolved, which are part of basic necessity. HOB not working. Not able to cook food. Refrigeration malfunctioning. Other issues are there but these problems needs to be addressed at the earliest on urgency. *Reply to Joe. You can check my name with Alokdyut Das in your system. I was informed today (22.01.2019), contractor would come and resolve the issue. Got a message that it will be resolved on 28.01.2019. Refrigerator is not working properly. The foods are becoming stale. Note: I have kept the refrigeration to max and still the problem persists. Freezer is not working properly, even the foods kept in freezer are moistening up. I even informed that the window blinds are broken. Doors are swelled up. Door handles are loose. Please give me a good reason, is this how a furnished flat is delivered. This is completely unbearable.

Chronicles · 24 February 2020

★★★★★ 1/5

Google

Moved into the property with problems which is still not resolved, which are part of basic necessity. HOB not working. Not able to cook food. Refrigeration malfunctioning. Other issues are there but these problems needs to be addressed at the earliest on urgency. *Reply to Joe. You can check my name with Alokdyut Das in your system. I was informed today (22.01.2019), contractor would come and resolve the issue. Got a message that it will be resolved on 28.01.2019. Refrigerator is not working properly. The foods are becoming stale. Note: I have kept the refrigeration to max and still the problem persists. Freezer is not working properly, even the foods kept in freezer are moistening up. I even informed that the window blinds are broken. Doors are swelled up. Door handles are loose. Please give me a good reason, is this how a furnished flat is delivered. This is completely unbearable.

Alok · 12 February 2020

★★★★★ 5/5

Google

Over the 5 plus years I have dealt with Denise. I have found her to be extremely helpful in sorting out any issues I may have had or for giving advice when asked in a prompt and very professional way. I have no hesitation in awarding her 5 stars.

Shelagh · 21 January 2024

★★★★★ 5/5

Google

Megan from The Romans group in Basingstoke was superb in helping me find a property that was suitable for me considering the situation I was facing. Her communication was excellent which made the process for me really easy in moving in. Thanks Megan ! I wish you all the best and success going forward with your career.

Adrian · 29 June 2023

★★★★★ 5/5

Google

Philippa at Romans has been the guardian angel we needed! We found ourselves unexpectedly needing to find a new rental property and we had specific requirements (i.e. pets) and I wasn't feeling confident we were going to find the right place. Until Philippa came along! She has been a god send, and been joyously patient with my endless questions and essay length emails. I thoroughly recommend Romans and particularity Philippa. She has found us our perfect home and I still can't believe it. Thank you Philippa for everything you've done - for always keeping us updated throughout the process, being patient and kind, and for finding us a new home.

Annabelle · 11 October 2019

★★★★★ 4/5

Google

Having rented property through Romans for a number of years now, we are happy to always receive an excellent service from them. Polite, professional team, who respond to queries in a timely manner. Our contact, Mandy is always happy to help, keeps in regular contact and responds to queries efficiently. Contractors are of excellent quality and always do a good job aswell. We are happy with the service we receive :-)PositiveResponsiveness, Quality, Professionalism

Jane · 24 August 2021

★★★★★ 1/5

Google

Very poor standards set by the service provider who charges the most(almost double as compared to another service provider who offers much better services). A big let down for the property owner as well as the tenant. The initial maintenance for the place that I rented was not done even after multiple follow ups. There was no notification of change in property manager. Similar case when the owner of the property changed. They do not even have the courtesy to respond(with the exception of one person whom I had the opportunity to communicate in the last few days of my engagement). Now I am considering to approach the council against Romans. Have heard of similar reviews from my acquaintances. Can empathise with the property owners as well as tenants who are tied up with Romans. Better to ask around before you get into a contract with them!

Bijo · 30 July 2019

★★★★★ 5/5

Google

I would like to give my highest recommendation to Romans in Basingstoke, in particular Lee Fegredo. I think this sale was particularly challening for a number of reasons but Lee was very patient, professional and diligent in helping see the sale through to completion. I think it was challenging in that I had already moved to the States prior to the completion of the sale. This was difficult because of the 5 hour time difference as well as the difficulty with all the various issues related to all the documents that needed to be completed. There was also the fact that the leaseholder was notoriously difficult to contact, let alone get the required legal documents completed. But here again, Lee and others at Romans were very good at sticking with getting the work done and it really helped put my mind in ease. So once again, my highest recommendation to Lee and all the rest at Romans. I would gladly work with them again.

Noel · 29 July 2019