Romans Basingstoke reviews

★★★★★ 1/5

Google

Same awful experience as other renters. They only care for the landlords and not the tenants. Me and my boyfriend were also told upon viewing the flat that it would be cleaned and painted, and had a shock to move in with it looking like someone else still lived there with all their dirt, broken glass, food stains, dirty walls and stained carpet. Learn from our mistake, get any painting/cleaning requests in writing! Tried to stand up for ourselves but Romans embaressingly denied that they ever said they would paint etc, and claim it was professionally cleaned before moving in, which is untrue as the inventory even said there was no professional clean! We were without drinkable water for 1.5 months, still with a heavily damaged kitchen, dripping taps that "aren't that bad", no heating in the bathroom and exposed wires! Oh and to prove even more how little they care, every bad review is responded with: We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team - a joke! They check properties every 3 months and somehow leave many a state and should not be letting anyone move in when they're like so and making us tenants pay with our own money and time to clean up.

Chelsea · 27 May 2023

★★★★★ 5/5

Google

Philippa has been very kind, helpful and pleasant to speak to. Moving house during these uncertain times is not easy but Philippa definitely helped us as much as she could and made us feel much more at ease. Definitely enjoyed my experience with Roman and thank you Philippa for being so great!

Tara · 24 May 2020

★★★★★ 5/5

Google

Very helpful and easy to get them

Saraswati · 23 March 2026

★★★★★ 5/5

Google

We rented with Romans for over 5 years and had very few issues. Our property manager Denise Hurn was great, and always easy to contact and quick to resolve any problems we had. Would recommend and use again.

Chris · 15 October 2022

★★★★★ 5/5

Google

We are so grateful for Alexa’s outstanding assistance in helping us find our lovely home. From start to finish, everything went smoothly, she made the entire process feel effortless. Her professionalism, attention to detail, and commitment …

Noks · 23 June 2025

★★★★★ 5/5

Google

We have recently moved into a rental property in Basingstoke, and would like to thank Mya Bradford for all the help and support, she was absolutely amazing! We really appreciate all she did and would 100% recommend

James · 14 November 2022

★★★★★ 5/5

Google

My experience was friendly and efficient. Amber Axton was exceptionally helpful.

Linda · 9 August 2024

★★★★★ 5/5

Google

Maddie was extremely helpful and assisted us in any way she could. She kept us informed with feedback from the developer and always answered our queries in such a professional way. It was a real pleasure interracting with her. Made the whole experience stress free. Thanks Maddie

Kim · 15 June 2021

★★★★★ 5/5

Google

Romans were helping us look for a new home. Their customer service was absolutely phenomenal. Megan, in particular, has been very helpful. She’s an absolute star, checked in with us weekly to see if we were still looking for a new rental and let us knew as soon as a new property hit the market. Would definitely use Megan/Romans again in the future!

Peter · 25 May 2024

★★★★★ 5/5

Google

Would just like to say it has been one of the easiest experiences with finding a flat, Megan has been a massive help! Always constant communication very polite, very professional would recommend! Absolutely 10/10!

Liam · 12 February 2023

★★★★★ 5/5

Google

Denise Hurn @ Romans was our Property Manager for the duration of our 4 year tenancy and she has been an absolute pleasure to deal with. I would highly recommend Denise and Romans to anyone looking to rent a property in the Basingstoke area.

Ross · 10 September 2021

★★★★★ 5/5

Google

Wow the experience was wonderful and no hassles. Great communication thank you Megan and thank you Romans

Mike · 14 March 2024

★★★★★ 5/5

Google

Jo Hunt was extremely professional and an absolute pleasure when she came to inspect my flat. She was friendly, bubbly and clearly has very good people skills. Jo clearly cares for the tenants that she inspects which shows her true motherly nature.

Harvey · 7 October 2021

★★★★★ 5/5

Google

We have been dealing with Denise at Romans, and she's been nothing but professional and helpful with our queries. I would highly recommend Denise and promise you will have no issues dealing with her. Very efficient, responsive and professional. 5 Star service!

Diana · 30 September 2021

★★★★★ 1/5

Google

Its been a month we rented a property through Romans Letting agency, we had problems with Bathroom not usable condition, not working stove top & no Refrigerator. First few weeks food spoiled because of no fridge after continuous follow up it got changed still the bathroom and stove top is not changed. Irrespective of mistake is from owner or letting agency, We are having very difficult time in Christmas, they never told me about this. We needed to spend so much money to purchase food from outside and also very much inconvenience

Sravan · 31 December 2022

★★★★★ 5/5

Google

Just moved into a rented flat managed by Romans. Thank you Mya Bradford​ for managing the whole process very smoothly and always being there for any queries.

Ravi · 30 May 2023

★★★★★ 5/5

Google

I'm indeed very grateful for the excellent services I have received for the past one year through my Property Manager Denise Hurn. Always very considerate,understanding ,easily reachable and always giving prompt feedback. She's a super star. I have always received great support when it comes to any repairs or any clarifications. Having just come to the country and this being my first place to settle, I feel at home a way from home.

Carol · 29 June 2023

★★★★★ 5/5

Google

Denise Hurn is amazing and effective as my new property manager. She and Phillippa Randle are very professional AND always happy to help and sort out issues. . Thank you both and indeed Romans are lucky to have both of you.

Favor · 17 August 2021

★★★★★ 5/5

Google

Appreciate Megan's proactiveness and support in helping me find an apartment which is my home now. Thank you Megan :)

Priya · 26 October 2023

★★★★★ 5/5

Google

My husband and I rented a lovely house through Romans for just over 18 months and all the contact that we had with the office was excellent. The staff in the office were always very prompt at responding to us (in particular Elaine who deals with any maintenance issues - always a huge bonus!) and everything seemed to work very well. As an agency, they are quite strict with various rules (inspections are quite frequent for example) and their fees are probably a bit higher than others but everything is set out very clearly for you when you first sign up and we had no surprises at any point while with them which is definitely more than can be said for many agencies! They always felt like a very professional company to deal with. One of the big pluses to renting through Romans is that the fees cover an independent inventory assessment. The inventory is taken with you present on check in day by a separate company who then send you a very detailed document with lots of photos. When it comes to check out time, the company sends someone back to go through the property again and another report is written which compares the condition with the original report. The report does cover everything and the person taking it is very thorough, but it is very fair and the inventory person took into account normal wear and tear. Overall, possibly a bit pricey compared to others but great, professional service so absolutely no complaints!

Emily · 29 July 2019

★★★★★ 5/5

Google

We used Romans to find a house to rent. From start to finish, they were brilliant. Katherine was excellent in helping us find the right property - she helped us negociate with the landlord and was a real star. Lynn then took over to sort out the paperwork and contract details. She was extremely helpful and explained things as required and made the whole process efficient. Once we had become tenants, Elaine took over and she has been very helpful with any queries we have had. All in all, we are extremely pleased with the service we have had and would recommend Romans to anyone. We now have a property to let and will use Romans for this as we have been so impressed. Thank you very much.

Phil · 29 July 2019

★★★★★ 5/5

Google

We recently moved into a property rented through Romans and our experience so far has been really positive. Our property manager, Amy Meades, has been super helpful and responsive, helping us to resolve some issues that we found on moving day. Thank you so much, Amy! Updated August 2022: I just want to edit my review to add that Jo Hunt, who does the property inspections, is absolutely fantastic! Thanks to her report, we managed to get all the windows replaced in our rental property as the double glazing had blown. She is such a lovely, bubbly person and gets the job done brilliantly.PositiveResponsiveness, Professionalism

Laura · 24 August 2022

★★★★★ 1/5

Google

From the team, Jake was very helpful to us, but After you moved in in the property, they don't care you. On my first day I reported some important problems, issues about the property, but they don't even answer. This is my 8.th days in my new flat on Winterthur Way, and I did report many many times but still I can not have shower. The window doesn't close properly and also dangerous , and when the maintance guy came here to have a look, he said: "This is normal here. " Unfurtunatly this is not normal for me! And also disappointing they haven't mentioned to us before we moved in. We understand it tales time to sort out, but not 8 days!!!! Neil is my property manager, and we reported every day of the week, that this is URGENT, and we have given chance to put things right, but this is unaccebtable!.this is not what we paid for. I am not paying anymore for a hotel to have shower, because I paid for a property with 2 bathroom.

Csilla · 30 July 2018

★★★★★ 5/5

Google

We recently moved into a property rented through Romans and our experience so far has been really positive. Our property manager, Amy Meades, has been super helpful and responsive, helping us to resolve some issues that we found on moving day. Thank you so much, Amy! Updated August 2022: I just want to edit my review to add that Jo Hunt, who does the property inspections, is absolutely fantastic! Thanks to her report, we managed to get all the windows replaced in our rental property as the double glazing had blown. She is such a lovely, bubbly person and gets the job done brilliantly.

Laura · 16 August 2022