Romans Basingstoke reviews

★★★★★ 5/5

Google

Very helpful staff, Megan Cathers was so lovely to deal with, Her service was so excellent

Dudzai · 14 December 2022

★★★★★ 5/5

Google

Romans has been very helpful so far. I dealt with Ryan who's made life very easy for me as a first time buyer. Would recommend both Ryan and Romans to any future buyers.

Josh · 29 July 2019

★★★★★ 1/5

Google

It is for anyone who is planning to go with Romans, if you have any value on yourself please don’t choose them. Myself I am humiliated and suffered a lot because I have chosen this people as my letting agent. Still I am suffering. Whoever can take this in any sense, once you will go through my situation you will really understand how much I suffered for my wrong choice.

Resmi · 14 March 2022

★★★★★ 5/5

Google

Jo did my property inspection yesterday and I wanted to say thank you to her for being so lovely and easy to get on with. I always feel strange at the idea of someone coming over and going through my home, but Jo was so nice, bubbly and friendly all my nerves immediately went away. Also I laughed more with her than I had the whole week! Thank you Jo!

Annabelle · 14 March 2022

★★★★★ 1/5

Google

My experience was really awful. In the beginning it was very nice, but when the let agreed with the tenants it started becoming chaotic. Different people gave me different dates for Move-In and Inventory checkin. As a customer, I had to chase the agency for information, I did not get the service I was supposed to get, even after paying 11% of monthly rent. My experience was full of stress and frustrating only due to badly coordinated communications from Romans. I will never ever recommend Romans to anyone or willing to use the services in future. Only one person at Romans ,Philippa She was so good and she helped me in all cases. I asked to change my property manager however they never listened to me and never changed it.

Naushad · 2 October 2019

★★★★★ 1/5

Google

Be careful people! This agency does not do not work according to the law! I previously heard bad opinions about this agency but didn't believe in them! Now I know, that I would definitely not recommend Romans agency to anyone! Despite many emails and phone calls, as also sending the signed copy of full deposit releasement to the agency on 19th of Dec 2018, my request about returning the deposit being ignored. GOV.UK informed us that landlord or letting agent must return the deposit within 10 days of all of us agreeing how much we'll get back. The document clearly says we should get back full amount. The agency transfers the responsibility for holding the deposit to the landlord and landlord says that the agency is responsible for it. And obviously, Mr. Mark Sandringham, the property manager responsible for returning our deposit, stopped picking up the phone. At some point, when I found out, which third-party company holds our deposit I tried to receive help from them. This company suggested to open the claim and now it looks like I will be waiting ages for the case to be solved!

EquinePhotoDesign · 30 July 2019

★★★★★ 1/5

Google

I know that this survey is an eyewash, but anyways, We moved in in Nov 2018, and many repairs were promised before moving in, like replacement of the broken, rusted, tangled blinds in lounge, main bedroom and second bedroom, door viewer, towel holders in both bathrooms, and many others but none have been done so far. The greatest shock is that the house owner is unreachable from the day I moved in. The property manager is helpless, as all she can do is ensure that I pay the rent, but she can not get any consent for carrying out the repairs from the house owner due to wrong contact details. Your records are outdated, hope his bank details are correct! The property manager had an invoice stating that the second bedroom was painted and that she has paid for the painting work! I requested her to come and see with her very own eyes whether it was painted or not. I had to take an oath in the name of God and that God knows the truth whether it was painted or not, then she believed me and sent a painter to paint the second bedroom. So, your people approve /pay invoices, without inspecting whether the work has been done or not! and finally the tenants have to suffer and go out of the way to prove that the work has not been done! In spite of many follow ups, there was no reply from the property manager, my last follow up email was roughly about 45 days ago, and thank you for this survey, I got the reply email from her yesterday saying that she is still trying to reach out to the house owner and waiting his response ! The cooking system has wooden borders severely burnt/damaged with burnt smell and can catch on fire anytime I cook on it, when informed to the property manager, She stated that the previous two tenants cooked with the same cooking system in the same condition, and they did not have a problem. She also stated that if I am not happy with the property, I can vacate, but is it that easy to vacate from one property to another within a matter of couple of months? Since Romans is suggesting me to vacate due to their poor service of not providing basic necessities, will Romans pay for the moving charges and for all the stress they are imposing on me and my family members? This clearly shows that Romans is very much keen collecting rent on time. PLEASE show the same keenness is repairing as promised before we moved in and also the same speed in doing maintenance work which the house owner is reasonably liable to do. When the tenancy agreement is raised on two adults, it is a standard practice to give two sets of keys, I agree that the parking space is only one, hence, one parking access key, but the main door entrance access key - only one was given, and when asked, the property manager said that if she gives the second key, I have to be at home whenever She sends someone to do the repair work. She is insisting me to buy one, where as it should be given as a part of standard practice. £15 is not a big matter at all, but I feel that standard business practices are not being followed. Please check whether you have the correct details of the house owner like his address, phone number, email id, and his bank account! This is the basics of any business ! It is really astonishing to find out that such a big organisation can not even maintain the updated correct information of the people whom they transact with ! Promising many things will be repaired, before a tenant moves in, and then saying that the house owner is unreachable for more than 4 months, is forcing the tenants to live in substandard conditions, but the rent should be paid on time, dead sharp on the due date! By the way, my understanding is that the house owner was reachable whilst signing the tenancy agreement and then after that he is not reachable from that date to till date! Wow! Amazing! Frustrated in following up for many months and fed up with your poor services! So, how will this survey help me? Have no hopes in Romans, till I find another suitable home, I will pay the rent and expect nothing from Romans!

Vijayalakshmi · 30 July 2019

★★★★★ 1/5

Google

Very unimpressed with the customer service we have received so far from Roman's. We have been given false information by their representatives who have been very unhelpful about getting our problems suitably rectified. Along with other other defects, when we moved in a light was hanging off the wall exposing bare wires. When this was first reported and stated that a serious health and safety issue was present, the response was nothing more that dis-concerned, obnoxious and arrogant by a certain individual. We were lied to regarding the correct function of a TV aerial in the main bedroom. When it was pointed out to our property manager that this is inoperative she did not seem at all bothered and told us to get the problem fixed ourselves at our own cost. The washing machine is faulty and continues to blow fuses. When this was reported to the property manager, this was met by an aggressive response that we may have to pay for this to be fixed ourselves. This came across as a threat. She did not seem at all concerned about my wife and I being unable to wash our 2 children's clothes in their own home. Very unhelpful and incorrect customer service. Certain individuals need to be told how to deal with customers politely and the rights that tenants have. We really hope that things improve. Currently it appears we have taken on a property where the landlord is reluctant to spend money and where it is managed by an agent that is unaware of its legal obligations. There exist clear obligations on either side of the lease and fortunately there exists now good protection for tenants should the other party continue to fail in their obligations.

Gary · 30 July 2019

★★★★★ 1/5

Google

You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I never ever had a deposit reduced I'm the past after several years of renting with different companies. Romans have been by far the most expensive in administration charges and the worst in deposit deductions and it was only 6-month tenancy with Romans.

Ana · 29 July 2019

★★★★★ 1/5

Google

This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ridiculous things I have ever seen in my life.. Like Dust inside the radiator.. In the end they took £500 from my deposit. These are the sort of companies that give estate agents bad names.. We are a working family with two children and another on the way. I didn't even bother even disputing it because it really makes wonder what kind of human beings are working in such a place.. No integrity, completely dishonest, and just the worst morals and values that any self respecting company can have. I believe that what goes around comes around.. So even though they think they have somewhat got one up us by stealing our money and lying... They will pay that money back somehow in customer or job losses. I just didn't want to degrade myself too much by having to continue to converse with 21St century con-men! By the way, word of advise.. Video record all your dealings and conversations with this agent. We did and that was our proof and rescue from some of their other lies.. Otherwise we would have also had to pay another £1200 in extra rent.

Me · 29 July 2019

★★★★★ 5/5

Google

Shaun from the branch has been absolutely fantastic in helping my parents sell their property, they were on the market with gasgoine pees for 4 months however they failed to sell their property and after many harassing phone calls asking them to reduce their house down in price they stuck to their guns and decided to move over to romans who sold their property above asking price in less then 24 hours of it being on the market! The team have been great and a pleasure to deal with, I highly recommend Romans and most certainly will be using them in the future.

Emily · 29 July 2019

★★★★★ 5/5

Google

I have known James Linder, Sales manager in Basingstoke for over a decade. He is a very knowledgable and is truly one of the best in he business. I have bought property through James and sold property through him also. Thanks for sourcing the last deal for one of my clients a couple of months ago, James. If you are serious about property - I cannot stress how valuable James will be on your property journey- whether buying, selling or sourcing.

Ricky · 29 July 2019

★★★★★ 5/5

Google

This is my first time using Romans and the lettings team were fantastic. They were prompt with answering my questions and made it a smooth process. Sarah was very helpful and approachable.

Daniel · 29 July 2019

★★★★★ 1/5

Google

Whatever you do do not go for the No Deposit Option (NDO) as a tenant with Romans. We wanted to pay the deposit in full but were told that the NDO gave us better protection, but now we are moving out we are being hit with large bills that would normally be covered by a deposit. Therefore we have ended up with paying high monthly costs with no extra benefits. This was not explained to us at the start of our tenancy.

Hannah · 29 July 2019

★★★★★ 1/5

Google

What a pile of rubbish, and that's the nicest way to put it. I've only had two experiences with these people and wow I am not impressed. First of all I went to view a property with a family member and somehow the agent brought the wrong keys and was completely unable to get the right keys so we all took the day off work just to be told we can't actually get into the property. My second experience was a phone call and the agent was so arrogant, ignorant and rude. I would rather be homeless than hire these idiots. Would have given them no stars if I could. How can a business even run like this.

James · 29 July 2019

★★★★★ 5/5

Google

We moved the management of our rental flat to Romans after a nightmare with Bourne Estate Agents. We deal with Philippa and all I can say is she's brilliant. We have total faith that our best interests as landlords are important to her. Her communication is great - professional but with a sense of humour too. We've recently purchased another flat to let and have total faith that Philippa will do her utmost to find us a suitable tenant and achieve the best rent she can. We have no hesitation in recommending Romans Estate Agents, Basingstoke. Keep up the good work guys.

Karen · 29 July 2019

★★★★★ 5/5

Google

Happy experience with ROMANS, Jay done a great costumer service. H

Dinca · 23 July 2025

★★★★★ 2/5

Google

I rate the experience as good..right till i paid my 6 months rent upfront.. after that no one called me back or answered emails on issues i had with the flat..like only having 1 set of keys or finishing off the cleaning to a satisfactory standard. I have sent 2 emails and called 5 times over 3 days and as of now i have had no response. If this is how customers are treated I wouldn't recommend using Romans.

Andy · 29 July 2019

★★★★★ 5/5

Google

Denise Hurn (Property Manager) was extremely helpful / knowledgable and helped me to resolve an issue with my rental property. I would highly recommend Denise. Thank you!

Ian · 25 November 2020

★★★★★ 4/5

Google

Mandy was particularly helpful when helping me solve a clerical error. Thank you Mandy for being so efficient - it was hugely appreciated.

Lexa · 16 July 2021

★★★★★ 5/5

Google

very helpful and informative, very easy to communicate with.

Sarah · 23 July 2025

★★★★★ 1/5

Google

Terrible service from the Basingstoke branch, wouldn't use or recommend. Horrendous at responding or basic contact when dealing with the sale of my property. Having to phone them just for an update or feedback from viewings. Gave all the usual talk but fall very far from delivering on any of it. Have had to swap estate agents and regret having wasted my time with Romans. Not even a response to acknowledge they had received our notice to terminate our sale.

Ben · 30 July 2017

★★★★★ 5/5

Google

We have recently rented a property through romans, and the whole process has been stress free and easy from the get go. We have been dealing with Jake O'Grady throughout and he has been amazing, nothing has been too much and we're very greatful to have had his advice and knowledge with various things before moving into the property. I would highly recommend jake and the team for anybody looking for a smooth process moving into a new home. Thanks Romans! Charlotte and Daniel

Charlotte · 30 July 2017

★★★★★ 2/5

Google

I have thought twice before writing the review. I rented a house from a letting Agent and the company was later bought by Romans. And then all the trouble started. Firstly, my rented house was put for sale. And Romans has a different team for Sales and Renting. I was never told about this happening and then I started getting calls from the Sales team for house visit, which we never denied. What was annoying was even after repeatedly requesting the team to drop me a mail rather than call me, they kept on calling. Once they left a voice message and I missed it. They assumed I was fine with the timings and they came to the house for viewing. Secondly, there is no single point of contact for us as a tenant. There are multiple people who doesn't understand the history and we need to keep repeating the same stuff to different people when we call. Thirdly, what a nightmare was it to Checkout. In the name of outsourcing Romans has outsourced the checkout process to some company. I had spent £350 for professional cleaners as suggested by Romans, but still stated the house was not professionally cleaned. It took me time and patience to convince Romans to remove the unnecessary charges. Finally, my deposit was never returned on time as the person who was dealing my files resigned from Romans and the team in Romans had no idea that I haven't received my deposit money back. Anyways all sorted now. I would like Romans to think about my comments. I am sure the comments will help Romans to improve their process.

Sadayappan · 30 July 2017