Trusted Agent profile · Basingstoke, Hampshire
Verified
★★★★★
1,035 reviews across 4 platforms
10 New Street, Basingstoke, Hampshire, RG21 7DE
Part of Belvoir, see every office.
Belvoir's office in Basingstoke, Hampshire, at 10 New Street, is rated 4.8 out of 5 across 1,035 reviews on four platforms, including 601 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
601
Reviews on Google
This office
169
Reviews on Facebook
This office
217
Reviews on View Agents
This office
48
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to ...Read all 48 from sellers
We bought our house through Sarah-Jane from Belvoir and then moved to Nathalie once the offer had been accepted. As we were buying whilst living abroad we ...Read all 18 from buyers
You won't find a lovelier, friendlier lettings team anywhere in my opinion. As a landlord trust that my properties will be managed well on my behalf is key to ...Read all 46 from landlords
I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ...Read all 43 from tenants
No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
Facebookfirst class service I received with the sale of my property,and such a lovely friendly team of people thankyou so much for all of your hard work helen
Helen, thanks for this. We're all very glad that you're obviously so happy with our efforts.
5/5
View AgentsExcellent experience
Friendly, professional and engaging staff. Made the purchase process a pleasure and I have to highlight the dedicated Move Manager, Natalie Painter for special mention. She was absolutely fantastic. So friendly and made sure that communication was regular, chasing parties on action points and making sure everything was on track. Thank you so much!
5/5
FacebookWe are very pleased with using Belvoir to sell our property. They were very professional and easy to use. We would definitely recommend them to friends and family.
Thank you for your review Michelle.
5/5
FacebookI highly recommend Belvoir Basingstoke, in particular the attention of Abi Parker and Laura Jones, who have helped me find a great property. Thank you
Agustin, thanks for leaving this review. We're all glad to hear that you're so happy and hope that you enjoy your new home.
5/5
GoogleStaff very helpful. Excellent service and staff are very friendly. Well worth a visit if your looking to rent a property or rent a property out.
Sharon, thanks for taking the time to leave this review. It's great to hear that you're pleased with what we do.
5/5
GoogleProbably the best Estate Agent that I have ever dealt with. Always proactive, plenty of communication and no mock-ups! I rate them as excellent!
Michael, thanks very much for taking the time to leave this review. We're glad that you've evidently been so pleased with our efforts.
5/5
GoogleJust purchased a house from Belvoir in basingstoke , great service and communication. Polite and helpful staff was a pleasure to do business with you. Highly recommended
James, Many thanks for taking the time to leave this review. We're glad to hear that you're pleased with what we did for you.
5/5
GoogleGood service while selling but very good service post sale through to completion. Jamie and Matthew in particular stood out with their professionalism and patience.
Craig, thanks for taking the time to leave this review. The after sale period often gets overlooked. We're glad to hear that you've been pleased with our service.
5/5
FacebookRecently dealt with Belvoir and they were fab from the start. welcoming, well organised and a pleasure to deal with, would highly recommend them!!!
Patrick, thanks for taking the time to leave this review. I gather from the 3 exclamation marks that you've been well looked after by Kate!
5/5
GoogleFantastic service they gave us the best advice and it worked they sold our house within 2 weeks!! I would use only them again.
Jack, thanks for taking the time to leave this review. We're pleased that you appreciate our efforts. Sorry it took so long to sell!
1/5
GoogleAwful service. I'm a landlord and never have I seen such a badly run business. Avoid at all costs.NegativeQuality
MPD, we have searched our database for someone with your initials and (it appears at least) a Welsh connection, but have been unable to determine who you might be. If you have a genuine issue with us then we should very much like to be able to look into it, but from the scant details we have, we are unable to do so. We take customer service very seriously indeed and you will see from the rest of our very many reviews, comments of this nature really are very few and far between. The vast majority of our customers are very pleased indeed with our service. Please contact us on 01256 830800 and ask to speak with a director. If, on the other hand, you have accidentally attributed this review to us in error, perhaps you would be kind enough to remove it. Mike Jones - Director.
5/5
View AgentsExcellent letting agent
As a letting agent, Belvoir offer a friendly, professional, efficient service from all the team which cannot be faulted. I have no hesitation in thoroughly recommending them.
Dear Malcolm, Thanks very much for this review.
5/5
FacebookBelvoir Basingstoke assisted us with the purchase of our house. Very professional service, quick responses to queries over email and phone so very happy.
Plamena, we're all very pleased to hear that you liked what we did for you.
5/5
FacebookFantastic customer service. Purchased and sold property with these guys. They keep you up to date with progress, return your calls ( unlike other Basingstoke agents) They offer friendly advise and nothing is ever too much trouble. Can't recommend highly enough, Matthew, Chris and Jamie a pleasure to deal with. Also recommend their letting services, again first class.
5/5
GoogleI bought my first home through Belvoir. They were professional and helpful throughout the process, and responded quickly to my questions.
Kutlan. thanks for leaving this review. We're glad that you've been so pleased.
5/5
FacebookA recent move from Whitchurch back to basingstoke. Could not have been smoother, fantastic service, and all so quick. I certainly recommend these guys. Excellent!
Jason, thanks very much for taking the time to leave this review. We're glad that everything went well and that you're obviously happy with what we did for you.
5/5
GoogleFriendly, helpful and attentive staff. Good rates and service provided.
Oliver, thanks for taking the time to leave this review. We're all very glad to note that you've been pleased with our service. All the very best in your new home.
5/5
FacebookGreat service from the team at Belvoir, Basingstoke. Good communications throughout all stages of the sales process; always prompt and friendly response. Happy to recommend
Gillian, thanks for taking the time to leave this review. We're very glad you're happy.
5/5
GoogleTracey and Abi are very helpful. Tracey helped me getting the right property. Quick and efficient service. Thanks to belvoir.
Shruti, thanks for taking the time to leave this review. We're all glad that you've been pleased with us.
4/5
GoogleSergio, thanks for taking the time to leave this rating.
Sergio, thanks for taking the time to leave this rating.
5/5
View AgentsThe team are always there for YOU!
As a tenant you are really encouraged to contact Belvoir with any issues or concerns and they always get things sorted quickly. Great great team!!
Adrienne, many thanks for this review. We go to great lengths to provide a good service and we're grateful that you appreciate this.
1/5
allAgentsRude
On making a complaint Matthew Smith sniggered/laugh at it. Belvoir represents the seterotypical estate agent and my interaction with them was very unprofessional.
William, I have now listened to the telephone conversations between you and Matthew Smith on Saturday. During these calls, you stated that you were upset with the frequency and content of marketing letters you have received from Belvoir. Matt Smith apologised and offered to remove your address from our database, but it seems that this is insufficient and you then told him that if you received another letter, you intend to leave us bad reviews everywhere". By not providing your address and leaving this threat, you stated that you believe we will change our approach and not send out any further letters for fear of retribution from you. You also stated that you thought that we would think more of the prospect of bad reviews than we would of your complaint. The sniggering to which you refer was, in my opinion, the sigh of an exasperated individual faced with the unrealistic demands of someone who has been offered a very quick remedy to his complaint. The sending of letters in this manner is not unusual and whilst it does upset some people, we actually gain many instructions as a result of such activities. Many vendors see this as a positive sign that we are pro-active in our approach to business. Nonetheless, there are some who do not like these letters and we are always very happy to remove addresses from databases when asked. No doubt there are also many recipients who simply bin the letters, along with a multitude of other unsolicited mail. If you would like to discuss this matter further with me, I should be very happy to take your call. Mike Jones. Director.
5/5
GoogleGood team, always updating and understandingPositiveResponsiveness, Professionalism
Robert, thanks for taking the time to leave this review. We're all glad that you're pleased with us.
1/5
GoogleI called this agent to arrange for my house to be valued and found them very pushy and rude.
Jill, I'm sorry to learn this, although I can find no record of anybody with your surname having contacted our offices. Whenever anyone approaches us for a valuation, this is always the first piece of information that we collect. We take customer service very seriously and, where a training issue is identified, we take immediate steps to address the issue. It is clear from the overwhelmingly good reviews that we have on Google and elsewhere online, that assuming your call was made to this branch, this is very much an isolated incident. I should be particularly interested to learn more of this phone call and would urge you to email me mike.jones@belvoir.co.uk with a date and time that the call was made and brief details of the call in order that I may establish whether the call was made to us and if it was, exactly who it was with whom you spoke. Mike Jones, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Basingstoke office has 1,035 reviews across four platforms: 601 on Google, 169 on Facebook, 217 on View Agents, 48 on allAgents.
Belvoir Basingstoke is rated 4.8 out of 5 across all 1,035 reviews, and 4.8 out of 5 on Google from 601 reviews.
48 reviews from sellers, rated 4.9 out of 5 on average. For example, Iain wrote: "We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to ..."
18 reviews from buyers, rated 5.0 out of 5 on average. For example, Garry wrote: "We bought our house through Sarah-Jane from Belvoir and then moved to Nathalie once the offer had been accepted. As we were buying whilst living abroad we ..."
46 reviews from landlords, rated 5.0 out of 5 on average. For example, Denise wrote: "You won't find a lovelier, friendlier lettings team anywhere in my opinion. As a landlord trust that my properties will be managed well on my behalf is key to ..."
43 reviews from tenants, rated 4.8 out of 5 on average. For example, Nsima wrote: "I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold; Belvoir, Devizes won Gold.
Belvoir Basingstoke, 10 New Street, Basingstoke, Hampshire, RG21 7DE.
