Trusted Agent profile · Devon, Hampshire, Cornwall and more
Verified
★★★★★
3,014 reviews across 11 offices and 3 platforms
Your Move Edward Rose has 11 offices, in Newton Abbot (two offices), Southsea (two offices), Plymouth, Camborne (two offices), Southampton (two offices) and Waterlooville (two offices) (Devon, Hampshire, Cornwall and Portsmouth). Together they have 3,014 reviews on three platforms, rated 4.6 out of 5 overall.
2,995
Reviews on Google
All 11 offices
7
Reviews on Facebook
All 11 offices
12
Reviews on Yell
All 11 offices
Your Move Edward Rose's 11 offices, most reviewed first. Each has its own page.
Showing 2,993 reviews on Google only. Show every review
5/5
GoogleThey have been great through the whole process, always keeping you in the loop with how you're progressing with your rental and answering any questions needed. Special mention to Laura and Ben.
Thank you for the review Rebecca. Should you know of anyone that needs help with renting a property, please do recommend us. We hope to help you in the future. Kind Regards Your Move
1/5
GoogleYour Move lettings-Southampton. Having used them for many years to manage several properties, recent experience has been poor, no customer loyalty, pure greed. Future landlords beware of small print. Recently had some significant work done to one of my properties, as a managed property paying a monthly fee, felt it was easier for all to use their contractors even though heavy on quote, which did rise by completion. I failed to realise that in the small print that Your Move would charge 10% plus vat for what was no more than a couple of emails and pay invoice. When queried, I was told that since recent regulation changes they “needed to make up lost income in other areas” When asked how they can justify or what constitutes a reasonable cost for work taken place, was again directed to the small print. Managers response, won’t adjust or waive fee, Use your own contractors in future. Sure Your Move will survive despite closing many offices as other branches will want to work with there current landlords.
5/5
GoogleLovely staff, Hayley is a great agent! She has been very helpful and friendly. No other agent went to so much trouble trying to find us a property. Great work!
5/5
GoogleOverall good experience with Your Move service and agents. We rented a property under full management by Your Move, and we felt like they were fair and balanced in their dealing with us and the landlord. Apart from a few instances, repairs were logged and carried out promptly. We mostly communicated with Emma and Maureen, who always dealt with our enquiries quickly which we really appreciated. At the end of the tenancy, we put the effort in leaving the property in a lovely state, and we were glad that this was appreciated as we received our full deposit back, and in a matter of days too. Would recommend :)
1/5
GoogleRating only, no written review.
5/5
GoogleThe team at your move have been amazing through my tricky remortgage. They have gone above and beyond in every way to help me though it. Thank you much for your help. Hollie has been amazing!
5/5
GoogleIf you're looking for a mortgage adviser, Hollie Cale is absolutely fantastic!
5/5
GoogleRating only, no written review.
Thank you for your review :)
5/5
GoogleAfter attempting to sell my property for 18 months and using different estate agents, Paul was the one who finally managed to get me a buyer. Free professional photographs certainly helped and made the place look great. Thank you very much for your service.
5/5
GoogleThe Your Move team at Newton Abbot were absolutely fantastic throughout our house buying process. They were all really friendly, efficient and totally committed to supporting us on our journey to buying our new property. We had some unusual challenges to overcome and Vicky at Your Move was the key person in the whole process who enabled this purchase to happen. She was amazing! If you are looking to buy or sell a property in the Newton Abbot area, it will happen with Your Move - they are 100% professional and 110% motivated to help you.
5/5
GoogleThey were always happy to answer any and every question I had.
Thank you for your review :)
5/5
GoogleAnyone looking to move house , I can not recommend the team at Your Move enough. They are friendly and efficient and the service they offered was great. Purchasing a property can be stressful, but the team did everything they could to reduce or remove this. Fantastic and I will definitely use again for the next move!!
5/5
GoogleReally efficient and professional letting team, can’t thank you enough.
5/5
GoogleProfessional staff and very helpful. Used them to let a property for us and everything was easy and simple. Would recommend.
5/5
GoogleNo complaints, Milo was very helpful and got me moved in much quicker than I was expecting. Very happy with the service.
5/5
GoogleGreat, friendly team of people at Your Move, Mutley Plymouth branch. Extremely professional and would highly recommend to anyone interested in purchasing or letting a property!
Hello Lee, Thank you for your kind review. Many thanks, Your Move Plymouth
1/5
GoogleHave had the unfortunate experience of having to deal with Kelly, who is extremely rude and has no customer service skills. It's ashame as her behaviour let's the whole branch down, who mostly seem to be helpful and friendly. I dealt with Kelly on renting a flat, her behaviour then was atrociously rude and when recently booked a flat viewing via Emily, I then rang the next day to ask about more info. on the flat and had Kelly answer and suddenly, rudely say the viewing was not going on anymore giving me no explanation or apology. I then had to probe her for the reason, she said the branch isn't open Saturdays, to which I said I knew they do as I had previously viewed lettings with them on Saturdays - what's with the rudeness and lying? I then rang back a few minute later, Kelly answered and I told her I would like to make a complaint to the Branch Manager about her attitude, she told me she is the Branch Manager (which I doubt and would be shocked if it was true given her terrible attitude), so I then requested the info. of the Area Lettings Director, to which she said she would send me, she hasn't sent me this - what an obnxiousl girl she is, learn some manners Kelly, I'm a customer, it's not rocket science, it's basis life skills! I shall perserver to get my complaint through and Kelly disciplined!
5/5
GoogleRating only, no written review.
Thank you for your review :)
5/5
GoogleVicky has been massively helpful in guiding us through the selling process and are very much looking forward to completing within the next month with the NA team.
5/5
GoogleBest Agents, so friendly, caring and understanding. I was so stressed about finding a place but they really helped make the process so easy.
1/5
GoogleRating only, no written review.
1/5
GoogleI viewed a property with Milo on 31st January 20. Said I would like to go ahead so I gave all my details to a lady in the office. Milo called me on the eve and said he couldn't get a hold of the landlord but would keep trying. By the monday I still hadn't received a call from him so I called and a lady answered and she said Milo had said he would call me if he had managed to speak to the landlord. It's been 9 days now since my viewing and I still haven't received a call from Milo. Luckily I have found a property with another letting agents and the customer service has been brilliant. Maybe Milo couldn't contact the landlord in those 9 days but to not receive a call from him to say he hasn't is a joke!
5/5
GoogleAs first time buyers me and my other half have had a great experience from day one, Paul Caisley has been brilliant with helping us find THE house and has always been very helpful when we needed it. We have also been to see Hollie Cale to sort out our mortgage, she has been helpful so far and has explained each step to us! We are both looking forward to the continued support and getting the keys in our hands!
5/5
GoogleI can not recommend the Team at Your Move enough. They are fast past and effective. I was always kept updated in the time frame given. I felt very secure and happy about selling my property with them. In the future I will 100% use them again. Thanks again!
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The Trusted Agent 2026 results for Your Move Edward Rose, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Edward Rose and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 5 Gold across five branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Your Move Newton Abbot has the most, with 439 reviews rated 4.7 out of 5, followed by Your Move Southsea with 390.
The 11 Your Move Edward Rose offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton Abbot won Trusted Agent. At EA Masters 2025 its branches won 5 Gold awards.
