1/5
GoogleHORRIBLE EXPERIENCE!!!! agents are extremely unprofessional, almost zero communication, and they would ignore you for MONTHS, even after reporting issues in person they still IGNORED the reports. WORST COMPANY AND WORST AGENTS EVER.
Trusted Agent profile · Devon, Hampshire, Cornwall and more
Verified
Your Move Edward Rose estate agents in Newton Abbot, Southsea, Plymouth and 3 more
★★★★★
2,972 reviews across 11 offices and 3 platforms
Your Move Edward Rose has 11 offices, in Newton Abbot (two offices), Southsea (two offices), Plymouth, Camborne (two offices), Southampton (two offices) and Waterlooville (two offices) (Devon, Hampshire, Cornwall and Portsmouth). Together they have 2,972 reviews on three platforms, rated 4.6 out of 5 overall.
2,953
Reviews on Google
All 11 offices
7
Reviews on Facebook
All 11 offices
12
Reviews on Yell
All 11 offices
Our offices
Your Move Edward Rose's 11 offices, most reviewed first. Each has its own page.
- Your Move Newton Abbot39 Courtenay Street, TQ12 2QL439 reviews · 428 on Google (4.8)12 in the last 90 days
- Your Move Southsea21 Marmion Road, PO5 2AT390 reviews · 390 on Google (4.6)7 in the last 90 days
- Your Move Edward Rose Newton Abbot (39 Courtenay Street)39 Courtenay Street, TQ12 2QL380 reviews · 380 on Google (4.8)10 in the last 90 days
- Your Move Plymouth2 Mannamead Road, PL4 7AA357 reviews · 357 on Google (4.3)5 in the last 90 days
- Your Move Edward Rose Southsea (21 Marmion Road)21 Marmion Road, PO5 2AT307 reviews · 307 on Google (4.7)8 in the last 90 days
- Your Move Cambourne12 Commercial Street, TR14 8JY245 reviews · 244 on Google (4.7)5 in the last 90 days
- Your Move Edward Rose Southampton (28 London Road)28 London Road, SO15 2AG225 reviews · 225 on Google (4.2)10 in the last 90 days
- Your Move Edward Rose Camborne (12 Commercial Street)12 Commercial Street, TR14 8JY213 reviews · 213 on Google (4.7)0 in the last 90 days
- Your Move Waterlooville79 London Rd, PO7 7EL182 reviews · 182 on Google (4.9)0 in the last 90 days
- Your Move Edward Rose Waterlooville (79 London Road)79 London Road, PO7 7EX179 reviews · 179 on Google (4.9)0 in the last 90 days
- Your Move Southampton28 London Road, SO15 2AG111 reviews · 104 on Google (3.9)0 in the last 90 days
Reviews on Google
Showing 2,951 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your review. I’m very pleased that we were able to provide you with the level of service we always strive to deliver. Thanks again, Mike
1/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi Courtleigh, as above please let me know the issues and I would be more than happy to address them. Thanks Mike
1/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Again as above, let me know what we can improve on. Also, can you let me know which properties the other applicants registered for as we do not seem to have them registered. look forward to hearing from you. Thanks Mike
5/5
GoogleHighly recommend Kelly Dillon was so friendly and professional a huge personality that made us feel so at ease when discussing anything . nothing was too much trouble, we really appreciate your time and effort.
Agent replied
Hello Glen, Thank you for your feedback about Kelly and James, we are pleased to hear that they provided you with an excellent service. Many thanks, Your Move Plymouth
1/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi Courtleigh, I hope you are well. Thank you for taking the time to leave feedback. I noticed that you gave us a 1-star review, and I’d really appreciate it if you could share a little more detail about your experience so I can better understand where we may have fallen short and what we can improve on. I also see that you’ve left a similar rating on a couple of previous occasions, and I’d very much like the opportunity to learn from this so that we can deliver the 5-star service we strive for. Your feedback is genuinely valuable to us, and I’d be grateful if you could let me know where we can do better. Kind regards, Mike Vertannes
5/5
GooglePolite, helpful, and swift service. Thank you 😁 …
Agent replied · 12 October 2026
Hi Rebecca, Thank you for your review. I’m delighted that our team were able to help you move into your new property smoothly. If you have any questions or need any further assistance, please don’t hesitate to get in touch, we’ll be more than happy to help. Thanks again, Mike
5/5
GoogleVery helpful and lovely people working there.
Agent replied · 12 October 2026
Hi Callum, Thank you very much for your review. I’m so pleased to hear that you received the level of service we always aim to deliver. If you ever have any questions or need assistance in the future, please don’t hesitate to get in touch, we’ll be more than happy to help. Thanks again, Mike
5/5
GoogleGreat service, Abi has been really helpful :)
Agent replied · 12 October 2026
Hi Ben, Thank you for your review. I’m really pleased to hear that Abi provided the high level of service we always strive to deliver. If you have any questions or need any assistance in the future, please don’t hesitate to get in touch. Thanks again, Mike
3/5
GoogleRather incompetent - Didn't manage to send tenancy agreement till after we'd moved in. - Gave us the wrong keys which nearly resulted in us being homeless for the night: over 2 weeks later and they still can't find our keys, presumably lost or with burglars. -Tenancy agreement sent through a link which wouldn't allow me to download it, upon request for tenancy agreement as a file they sent me a bunch of other useless documents but no tenancy agreement. -Kept getting confused on key details of the tenancy, deposit amount kept changing. being X amount on add, then Y amount on talking to them, then Z amount when it came to send it. Again the tenancy min term was shown 6 months on add then 12 months on contract, kept getting moved in date wrong on documents, etc. These last are relatively trivial but do show just a general incompetence or uncaringness on Your-Move's part. I hope this isn't normally how you manage your business, your incompetence/lack of any care almost caused us to be homeless with a van full of things that needed unloading. Getting 2 stars as they were actually very friendly to deal with, just not great at their job. Edit 2: Management did do a good job reaching out to me to apologise and offering to pay for the replacement keys and a token of good will so that was very much appreciated, in recognition of that I will bump them up to 3 stars. Edit in response: Fortunately you were only hired to get the tenancy started and so our relationship is at an end. If you were serious about helping to remedy the situation you'd reimburse me for the cost of the keys I had to make to replace the ones you lost. I'd say however you couldn't actually care less and your response is simply to make it seem like you do to potential future clients.
Agent replied · 13 April 2026
Dear Mr Whelan, Thank you very much for taking the time to share your review. I want to reassure you that we take feedback of this nature extremely seriously, and I am truly sorry that your experience has fallen short of expectations. I will be contacting you privately to discuss the situation in more detail and to better understand how we can resolve matters. My hope is that, throughout the remainder of the tenancy, we can work to rebuild your confidence and restore a positive relationship. As you mentioned, my team is always here to help, and I know they will continue to provide the friendly and supportive service we pride ourselves on. Thank you once again for bringing this to my attention. Mike
5/5
GoogleAs a first time renter, everything in relation to a move has been daunting. I had no idea what I was doing or what I was even looking for! Milo has been nothing short of a revelation, he has made this entire experience an absolute breeze. Polite, courteous and well spoken, he has explained everything in such a succinct and punctual manner, ensuring that my move has been pleasant and as stress free as possible. When booking a viewing, he was on time, took me for a full, thorough tour and was knowledgeable about both the building itself and the local area. He really helped sell the place to me! He was transparent about any work that need doing and wouldnt shy away from any difficult conversations or questions. Milo Cole is an absolute asset to this business and I look forward to working with him again in the future!
5/5
GoogleI can’t recommend the service I’ve had from Kelly and the Your Move team enough! Having suddenly inherited a rental property after a death in the family, I was helped with all aspects of the process with kindness. From organising a fantastic contractor to work on the property to finding a brilliant first tenant. The fully managed service is very much worth it and makes the whole process stress free.
Agent replied · 13 April 2026
Thank you so much for your lovely feedback. We're delighted to hear that Kelly and the team were able to support you during such a difficult time. It’s great to know the fully managed service has brought you peace of mind.
5/5
GoogleDarin & Holly were incredibly helpful through the whole process of finding a tenant right through to them moving in. Made the process very simple.
Agent replied · 12 October 2026
Thank you very much for your feedback Clare. It is very important to us that we offer a great service and I am pleased that Holly and Darin were helpful in this. Jennifer Jelbert Branch Manager
5/5
GoogleSuch friendly staff supporting us every step of the way with selling our property nothing was too much trouble for them and they achieved our asking price would highly recommend
Agent replied · 12 October 2026
Good evening Mrs Huxley, Thank you so much for your great review. The team really appreciate your comments and we are delighted that we have found you a buyer so quickly. We will of course keep in touch. Jennifer
5/5
GoogleYour Move Camborne have been extremely helpful getting Tennants for my properties. Very professional and friendly Highly recommend this agency
Agent replied · 12 October 2026
Hi Kris Thank you very much for your very kind review. Anything else that you need do not hesitate to get back in contact. Darin Thomas Lettings Manager
5/5
GoogleThroughout the whole process Your-Move were extremely helpful and answered any questions I had. Beth Jelbert In particular was fantastic, went out of her way to help me and organise anything I asked. Highly recommend.
Agent replied · 28 December 2024
Good afternoon Mr Warren Thank you for your great review. We are delighted that you are pleased with the service which we strive to maintain to a high standard. Beth will be delighted to receive your review and wish you well in your lovely new home.
5/5
GoogleViewed houses with them this year and they were always excellent, organised and efficient. …
Agent replied · 28 December 2024
Thank you so much for your review. We really appreciate you taking the time to complete this. We are delighted that you have now moved in and wish you all the very best for the future. … More
5/5
GoogleHolly & Jen from the Your Move team were exceptional from the very first moment we contacted them. Great communication, thorough preparation and a friendly, yet professional manner made our experience with Your Move, Camborne a first class one. We wouldn't hesitate to contact them again. Thanks YMCamborne! 👏 …
Agent replied · 11 January 2025
Thank you very much for your kind words . If there is anything else that we can assist you with do not hesitate to get in contact. Darin
4/5
GoogleStaff are so friendly and helpful. Their processes flawless and easy. I would recommend anyone to Your Move for renting or sale. Thank u so much.
Agent replied · 6 February 2024
Hi Green, Thank you for the lovely comment. I hope you have settled in well to your new property. If you need anything else please do get in contact.
5/5
GoogleYour Move always provide a great service in a professional and friendly way. Any issues have been dealt with promptly with feedback given. Good to know my property is managed well.
Agent replied · 12 October 2026
"Thank you so much for the kind words and 5-star review! It’s been a pleasure having you as a landlady, and we’re thrilled to hear you’ve had a great experience. Your feedback means a lot, and we look forward to continuing our positive relationship. If there’s ever anything else you need, don’t hesitate to reach out. Thanks again!" Darin Thomas Lettings Manager
5/5
GoogleVery quick sale all polite and helpful good advice given when asked, communicated well with the way things where going and keep up to date. Overall a stress free sale
Agent replied · 12 October 2026
Hi Jo, Thanks for the great review. It is good to hear that you were pleased with the speed and communication of the sale and we all wish you all the best for the move. Jennifer
5/5
GoogleHighly recommend. I have used Rebecca several times now for buying and selling, she is absolutely fantastic and a complete breath of fresh air. Made the whole process much easier.
Agent replied · 12 October 2026
Hi Demelza, Thank you for your lovely review, and thank you for continuing to use us as your chosen Agent. I am confident that the service we provide will continue and a sale will soon be forthcoming. Jennifer
5/5
GoogleI have just my house with your-move and I have been working along side a lady called Samantha Morse. My house sale has been very tricky and Samantha has been amazing. Samantha was very quick to sort out any problems that kept arising and was very sympathetic to my situation. Samantha has been in contact constantly with updates as they happen, always verbally, which I prefer as email do get lost in translation. Due to the nature of my sale I can't thank Samantha enough for the extra effort to make this go as well as can be. Thank you sam and the team. Nathan Miller
Agent replied · 12 October 2026
Hi Nathan We are over the moon that we managed to get your sale through. Sam is indeed a real asset to our branch, and she will be delighted with your comments. Thank you for all your assistance during the transaction and we all wish you well for the future. Jennifer
5/5
GoogleExcellent service. I cannot recommend Sam Morse, their Sales Progression Manager, highly enough. She has been an absolute godsend throughout the buying process; helpful, an excellent communicator, efficient and goes above and beyond her role to do whatever she could to get us into our new home. I don’t know what we would have done without her!
Agent replied · 12 October 2026
Thank you Clarinda for your lovely review. We are so pleased that you were happy with the service provided and we are delighted that you have now Exchanged Contracts on your beautiful new home! We wish you all the very best. Rebecca
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Your Move Edward Rose, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Your Move Edward Rose and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 2025
2025 5 Gold across five branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Your Move Edward Rose
Which Your Move Edward Rose office has the most reviews?
Your Move Newton Abbot has the most, with 439 reviews rated 4.7 out of 5, followed by Your Move Southsea with 390.
Where are the Your Move Edward Rose offices?
The 11 Your Move Edward Rose offices, by town:
- Camborne (12 Commercial Street): 12 Commercial Street, Camborne, TR14 8JY
- Newton Abbot (39 Courtenay Street): 39 Courtenay Street, Newton Abbot, TQ12 2QL
- Plymouth: 2 Mannamead Road, Plymouth, Devon, PL4 7AA
- Southampton (28 London Road): 28 London Road, Southampton, SO15 2AG
- Southsea (21 Marmion Road): 21 Marmion Road, Southsea, PO5 2AT
- Waterlooville (79 London Road): 79 London Road, Waterlooville, PO7 7EX
- Your Move Cambourne: 12 Commercial Street, Camborne, Cornwall, TR14 8JY
- Your Move Newton Abbot: 39 Courtenay Street, Newton Abbot, Devon, TQ12 2QL
- Your Move Southampton: 28 London Road, Southampton, Hampshire, SO15 2AG
- Your Move Southsea: 21 Marmion Road, Southsea, Hampshire, PO5 2AT
- Your Move Waterlooville: 79 London Rd, Waterlooville, Portsmouth, PO7 7EL
Has Your Move Edward Rose won any awards?
Yes. In The Trusted Agent 2026 awards, Newton Abbot won Trusted Agent. At EA Masters 2025 its branches won 5 Gold awards.
