Trusted Agent profile · Devon, Hampshire, Cornwall and more
Verified
★★★★★
2,962 reviews across 11 offices and 3 platforms
Your Move Edward Rose has 11 offices, in Newton Abbot (two offices), Southsea (two offices), Plymouth, Camborne (two offices), Southampton (two offices) and Waterlooville (two offices) (Devon, Hampshire, Cornwall and Portsmouth). Together they have 2,962 reviews on three platforms, rated 4.6 out of 5 overall.
2,943
Reviews on Google
All 11 offices
7
Reviews on Facebook
All 11 offices
12
Reviews on Yell
All 11 offices
Your Move Edward Rose's 11 offices, most reviewed first. Each has its own page.
Showing 2,941 reviews on Google only. Show every review
5/5
GoogleKelly, Milo, Abi and the team have been finding tenants for us for many years. They are always helpful and friendly.
Thank you for your continued trust and support. We're delighted to hear that Kelly, Milo, Abi, and the team have consistently provided a helpful and friendly service!
5/5
GoogleA professional service given at all times. As a customer my needs were always considered. Communication is always effective and complete updates given. Thank you to all staff especially Kelly at the Plymouth office.
Thank you for your kind feedback. We're so pleased to hear you felt well-supported and informed throughout. Kelly and the Plymouth team really appreciate your thanks!
5/5
GoogleHad a viewing with Kelly & she was amazing! Very informative & let us take our time going through the property. Would recommend
Thank you for your kind words! We're glad to hear Kelly made the viewing a positive experience. Your recommendation means a lot to us.
5/5
GoogleI've used Your Move a number of times for tenant find, I deal with Kelly Bluett who is fantastic. Highly recommend
Thank you for your continued trust in us. We're thrilled to hear Kelly has provided such great service, your recommendation means a lot!
5/5
GoogleI've had a really good experience with both Milo and Kelly at this estate agents. They have made sure the entire letting experience has been smooth throughout and have kept me in constant communication.
Thank you for your kind words. We're so glad to hear that Milo and Kelly made the letting process smooth and kept you well-informed throughout.
5/5
GoogleWe only decided to go with YourMove, (Plymouth Mutley office) because of Kelly Dillon, we met with 3 other estate agents when we were putting our property on the market, she was the most friendly, positive and knowledgeable about the market. We needed a quick sale and had an offer within a week. During the sale process she was available evenings and weekends to answer our many questions. I would thoroughly recommend using Kelly as your agent!
Thank you for your wonderful review for Kelly!
5/5
GoogleVery friendly and welcoming staff, made my recent move as smooth as possible.
Thank you for review for the team!
5/5
GoogleMilo at Your Move dealt with our application and getting us into the property. All moved in within 2/3 weeks of viewing, which was perfect! Nothing short of amazing, very helpful and understanding. Made the move so seamless!
Thank you for your review for Milo!
5/5
GoogleMilo Cole helped me with the process of moving into my new property. He went above and beyond for me and worked tirelessly when complications arose during the process. I can’t thank Milo and the Your Move team enough for all of their hard work and help. They made the long process manageable for me and made it possible for me to be able to secure a property. Can’t recommend them enough.
Thank you for your wonderful review for Milo and the team!
4/5
GoogleGood contact and very speedy, Milo was great.
1/5
GoogleA bunch of scammers who only contact you when they want something. The room I rented from them was in terrible condition, just like the rest of the house. The ceiling leaks, there’s mold on every floor, and they don’t do anything about it unless they absolutely have to. They’re currently trying to sell the house, and for the past few months they’ve been doing regular viewings for strangers, entering my room without my permission while I was away. When my wife told a potential buyer the truth, that the house is a dump, they got angry at her for being honest. In summary: if you want to sell a property, they might help you because there’s money in it for them. But if you’re thinking of renting from them, think twice before you do.
Dear Mateusz, Thank you for taking the time to leave a review. We’re genuinely disappointed to hear your feedback, especially after your tenancy of over six years at the property. Throughout your time with us, we’ve always aimed to address any maintenance issues as promptly as possible, our records indicate that, in most instances, a contractor was able to attend your room within 24 hours or sooner. The only outstanding work in your room related to redecoration, which was requested upon notice of your departure. Unfortunately, this was not completed as it fell outside of our standard obligations during the tenancy. Regarding access, we can confirm that over 24 hours’ notice was provided via email for all appointments, in accordance with standard procedure. Should you have preferred not to grant access, we would, of course, have respected your wishes. If you would like us to review your concerns in more detail, please feel free to contact us directly at 01752 220460 or by emailing plymouthlettings@your-move.co.uk. We wish you all the best for the future.
5/5
GoogleGreat especially with all the delays. Samantha was the sales progressor and worked tirelessly to get a long drawn out sale and purchase over the line. A huge thank you for your efforts Sam.
5/5
GoogleI was recommended by a friend to Kelly at your move. I am so pleased I accepted that recommendation. Clear communication, quality service and support throughout the process. I should also provide a shout out to Samantha Morse who has again provided me with timely communication and clarity in what can be quite a complicated process. Many thanks to the team.
1/5
GoogleAWFUL experience!!! communication is terrible, I’ve been a tenant of a flat for 3 years and I’ve signed my contract for the 4th because I can’t go anywhere else as I’m an international student and I just want to study I don’t have time to go around looking for a new place to stay in. They continuously ignore my emails and ignore my reports about the flat, never fix anything, always rely pn me to fix everything by myself, and they never communicate about anything!! I’ve been ignored for over 2 months just for them to tell me (after I went in personally to the branch) that the agents I’ve contacted are not there anymore and no one bothered to email me about it!! they still ignore my emails. They decided to stop supplying the wifi to my flat without telling me and I had to keep emailing and reporting over 2 months and a half with no response!!!!!! I have been left for over a week with no hot water even though I kept reporting it!! I couldn’t take a shower or do my chores for a week and I got skin rash because of not showering for too long!!! WORST COMPANY AND WORST AGENTS EVER!!!
1/5
GoogleHORRIBLE EXPERIENCE!!!! agents are extremely unprofessional, almost zero communication, and they would ignore you for MONTHS, even after reporting issues in person they still IGNORED the reports. WORST COMPANY AND WORST AGENTS EVER.
5/5
GoogleRating only, no written review.
Thank you for your review. I’m very pleased that we were able to provide you with the level of service we always strive to deliver. Thanks again, Mike
1/5
GoogleRating only, no written review.
Hi Courtleigh, as above please let me know the issues and I would be more than happy to address them. Thanks Mike
1/5
GoogleRating only, no written review.
Again as above, let me know what we can improve on. Also, can you let me know which properties the other applicants registered for as we do not seem to have them registered. look forward to hearing from you. Thanks Mike
5/5
GoogleHighly recommend Kelly Dillon was so friendly and professional a huge personality that made us feel so at ease when discussing anything . nothing was too much trouble, we really appreciate your time and effort.
Hello Glen, Thank you for your feedback about Kelly and James, we are pleased to hear that they provided you with an excellent service. Many thanks, Your Move Plymouth
1/5
GoogleRating only, no written review.
Hi Courtleigh, I hope you are well. Thank you for taking the time to leave feedback. I noticed that you gave us a 1-star review, and I’d really appreciate it if you could share a little more detail about your experience so I can better understand where we may have fallen short and what we can improve on. I also see that you’ve left a similar rating on a couple of previous occasions, and I’d very much like the opportunity to learn from this so that we can deliver the 5-star service we strive for. Your feedback is genuinely valuable to us, and I’d be grateful if you could let me know where we can do better. Kind regards, Mike Vertannes
5/5
GooglePolite, helpful, and swift service. Thank you 😁 …
Hi Rebecca, Thank you for your review. I’m delighted that our team were able to help you move into your new property smoothly. If you have any questions or need any further assistance, please don’t hesitate to get in touch, we’ll be more than happy to help. Thanks again, Mike
5/5
GoogleVery helpful and lovely people working there.
Hi Callum, Thank you very much for your review. I’m so pleased to hear that you received the level of service we always aim to deliver. If you ever have any questions or need assistance in the future, please don’t hesitate to get in touch, we’ll be more than happy to help. Thanks again, Mike
5/5
GoogleGreat service, Abi has been really helpful :)
Hi Ben, Thank you for your review. I’m really pleased to hear that Abi provided the high level of service we always strive to deliver. If you have any questions or need any assistance in the future, please don’t hesitate to get in touch. Thanks again, Mike
3/5
GoogleRather incompetent - Didn't manage to send tenancy agreement till after we'd moved in. - Gave us the wrong keys which nearly resulted in us being homeless for the night: over 2 weeks later and they still can't find our keys, presumably lost or with burglars. -Tenancy agreement sent through a link which wouldn't allow me to download it, upon request for tenancy agreement as a file they sent me a bunch of other useless documents but no tenancy agreement. -Kept getting confused on key details of the tenancy, deposit amount kept changing. being X amount on add, then Y amount on talking to them, then Z amount when it came to send it. Again the tenancy min term was shown 6 months on add then 12 months on contract, kept getting moved in date wrong on documents, etc. These last are relatively trivial but do show just a general incompetence or uncaringness on Your-Move's part. I hope this isn't normally how you manage your business, your incompetence/lack of any care almost caused us to be homeless with a van full of things that needed unloading. Getting 2 stars as they were actually very friendly to deal with, just not great at their job. Edit 2: Management did do a good job reaching out to me to apologise and offering to pay for the replacement keys and a token of good will so that was very much appreciated, in recognition of that I will bump them up to 3 stars. Edit in response: Fortunately you were only hired to get the tenancy started and so our relationship is at an end. If you were serious about helping to remedy the situation you'd reimburse me for the cost of the keys I had to make to replace the ones you lost. I'd say however you couldn't actually care less and your response is simply to make it seem like you do to potential future clients.
Dear Mr Whelan, Thank you very much for taking the time to share your review. I want to reassure you that we take feedback of this nature extremely seriously, and I am truly sorry that your experience has fallen short of expectations. I will be contacting you privately to discuss the situation in more detail and to better understand how we can resolve matters. My hope is that, throughout the remainder of the tenancy, we can work to rebuild your confidence and restore a positive relationship. As you mentioned, my team is always here to help, and I know they will continue to provide the friendly and supportive service we pride ourselves on. Thank you once again for bringing this to my attention. Mike
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Edward Rose, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Edward Rose and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 5 Gold across five branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Your Move Newton Abbot has the most, with 439 reviews rated 4.7 out of 5, followed by Newton Abbot (39 Courtenay Street) with 380.
The 11 Your Move Edward Rose offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton Abbot won Trusted Agent. At EA Masters 2025 its branches won 5 Gold awards.
