Your Move Edward Rose estate agents in Newton Abbot, Southsea, Plymouth and 3 more

★★★★★ 5/5

Google

Had a great experience with Your Move Southampton. Dominic helped me with all of my questions, and was very professional. Would definitely recommend him to go to for buying your first home.

Miss · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 1/5

Google

Please do not go with Your Move! We moved into a property which was filled with fallen apart furniture, smelly carpets and sofas covered in dog hair and dog food (even the Hoover was broken because it was blocked with the dog hair and dog food!!). We spent a lot of time refurnishing, fronted the costs ourselves and over the year improved the overall living condition of the house massively. We have now had our entire deposit taken for a flea infestation which was clearly there when we arrived, and Your Move are charging two weeks of rent claiming they had to evacuate the tenants and 3x flea treatments. We called the flea extermination company who told us that treatments would only need to be done a maximum of two times and a property only needs to be evacuated for 2 hours per treatment! Your Move Southampton are dishonest, manipulative and prey on naive people! Steer clear!

Kat · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 5/5

Google

Professional experience the moment I walked through the door. I am a new landlord soon to put my property on the market with the Southampton office. I would say even though the fees were a little higher the package and service is worth the extra. Highly recommend sitting down with the valuations team.

George · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 1/5

Google

TL:DR - terrible customer service with arrogant, pushy staff who treat you like an idiot. AVOID for renting if possible!! Although chatty and smiling I found the customer service poor. I had to chase my tail, doing bits and pieces they should have handled! Ended up calling a different branch 3 or 4 times to chase an email that hand't been sent and not once did anyone offer to track down the issue for me. An issue they created! The standing order wasn't set up for the rent. Agents were arrogant and pushy. Incredulous when I had questions about the contract, as if they were shocked I had even read it. Treated me like an idiot. Given the fees and the fact this is a national professional company I would have excepted a greater degree of professionalism and customer service!!

Katie · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 5/5

Google

Your move lettings have just been outstanding! I'm a new landlord and was quite nervous. However with help from Matt Richard and Emma the process from listing to let has been perfect. I'm amazed at some of the reviews on here for one star. But as a new landlord I'm guessing most come from tenants who expect the world on a plate. Well done your move keep up the great work!!

Mr · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 5/5

Google

New landlord working with Your Move - brilliant service, excellent advice. and always friendly and helpful. I felt like I was valued and was always able to contact a friendly member of the team over email or by phone. Thoroughly recommend the team at Your Move Southampton!

Julia · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 4/5

Google

Rating only, no written review.

Kenwyn · 7 February 2017 · Your Move Cambourne

★★★★★ 1/5

Google

Called to arrange a viewing on a property. The girl who answered the phone couldn't arrange it and said she would get her colleague to call me back. I never got a call.

SkipRat · 1 November 2016 · Your Move Plymouth

★★★★★ 1/5

Google

Worst ever possible agents I have ever dealt with. Whether lettings, or, sales. I have worked in lettings and sales and never have such conducted of negligence, service, or customer care. Including their that Your Move Property Management. Unreturned telephone calls and emails. There are problems here with individual flats (3 in total), with the stench of drugs, noise, bicycle and motor bike (which is a hazard on several levels), blocking both entrance and access to gas, water electricity meters and access to property and flat. Which obviously has consequences with bills. There is no support at all. I have reported remedial issues (non of which I caused). Including, no smoke/fire/carbon/ fire alarm,or fire doors to my flat. This does not help with the neighbourhood issues. Which only began to realise after moving in in March 2015. I had to have a guarantor, which I was not informed of the cost of £120.00 extra. Money you do not have at the time. Be wary. There were no instructions regarding halogen hob, oven, water, electricity, gas meters. I did not receive an inventory until 10 days later! Lack of information prior to deposit and moving in was stressful to say the least.. I have just spoken with head office to have a 'rolling contract',due to the fact that I'm moving in the next couple of months to a permanent home. Will see what happens.

Debbie · 30 July 2016 · Your Move Plymouth

★★★★★ 1/5

Google

Not recommended For quite a few years I've used Your Move to buy and sell a number of properties and also used them to find new tenants. Recently I decided to sell one of my flats in Plymouth but I have been most disappointed with what has happend. One day I went to the property and found that they had left some lights on, after showing round a prospective purchaser. I went to complain about the problem, but seemed to get a response that it wasn't their fault. A number of weeks later they told me that they had found a buyer and a price was agreed. I didn't feel as if I needed to return to the property as I had turned the heating down to zero switched off the cooker and cleaned everything out except a fridge. A number of weeks later I was told that the new purchasers did not want to buy the fridge so I decided to remove it from the property. Along with a friend I went to collect the fridge but to our amazement we went into the flat to find the heating was turned up to 25c. I could not believe the heat in the flat so I went to see the branch manager to complain about it. He told me that the only person besides their staff who had been into the flat was a surveyor. Someone had turned the heating up and it wasn't me!!! An email was sent to the surveyor and he replied that it wasn't him, and the manager sent me a copy of the email. I then ask the manager for a response as I had received a utility bill for £140 and suggested that perhaps as a jesture of good will Your Move might pay half the bill. I didnt get a reply until I prompted the manager a couple of weeks later, and then he said that he would ask the staff about it. Here I am a further month later and still no response from the manager. If nothing else I would have hoped that I might get a reply from him but nothing. I will not be using Your Move to find any tenants or to sell any of my properties in the future. I find their Managers lack of communtcation terrible, and the fact that they take no responsibility what so ever about what happens to a clients property. It's sad that this has happened after nearly seven years of trading with them, but I would recommend for anyone to seriously consider before signing on the dotted line with Your Move. I would no longer recommend them.

Ian · 30 July 2016 · Your Move Plymouth

★★★★★ 4/5

Google

Rating only, no written review.

Kenwyn · 19 June 2016 · Your Move Edward Rose Camborne (12 Commercial Street)

★★★★★ 5/5

Google

great customer service. would use again

Matt · 18 June 2016 · Your Move Edward Rose Southampton (28 London Road)

★★★★★ 5/5

Google

great customer service. would use again

Matt · 11 December 2015 · Your Move Southampton

★★★★★ 2/5

Google

I privately rented a property for 3 years when the landlord handed over management to Your Move, within a few weeks of this happening a very rude woman phoned me up and told me that I would have to pay to register with them and then pay so that they could carry out a credit check on me otherwise I would be evicted. I said no chance that wasn't what I agreed with the landlord, however they continued to call me once a week to tell me to go in and see them, they even phoned my parents to tell them to tell me! It got to the point where I was ignoring their calls and looking for a new place to live, HORRIBLE COMPANY who think bullying is a successful way of carrying out business!

Katie · 22 November 2015 · Your Move Plymouth

★★★★★ 1/5

Google

Please avoid. They are not only a bad agency but will take part of your deposit at the end of the tenancy and trick you every time they can. Being renting for over 14 years, first time I had issues. You are warned.

Carlos · 31 July 2015 · Your Move Plymouth

★★★★★ 2/5

Google

I privately rented a property for 3 years when the landlord handed over management to Your Move, within a few weeks of this happening a very rude woman phoned me up and told me that I would have to pay to register with them and then pay so that they could carry out a credit check on me otherwise I would be evicted. I said no chance that wasn't what I agreed with the landlord, however they continued to call me once a week to tell me to go in and see them, they even phoned my parents to tell them to tell me! It got to the point where I was ignoring their calls and looking for a new place to live, HORRIBLE COMPANY who think bullying is a successful way of carrying out business!

Katie · 9 July 2015 · Your Move Plymouth

★★★★★ 1/5

Google

Terrible. Very unprofessional, very unorganised. Made moving very very stressful! We was told to pick the keys up for the flat first thing in the morning, we arrived at 9.00 am and they said they were all having a meeting and we could not get the keys until 10.30 am! When we finally received the keys and entered my new flat we were very disappointed and upset - it was left unimaginably dirty and damp. The inventory list even had false pictures. Despite making serval complaints we received nothing back and not even an apology. Yourmove also charge a fee of £120.00 if you wish to extend your contract, stating it is for administration fees. What they fail to let you know is that they also provide a month by month rolling contact which is FREE! Our landlord had to told us this. He asked us not to pay the £120.00 as he has to match the cost, meaning Yourmove pocket £240.00 for "administration costs". Your move even phoned our landlord to say that we were happy to pay the changes despite not even phoning us! The service we have received has been terrible! We will NEVER consider using Yourmove again.

Louise · 31 July 2014 · Your Move Plymouth