★★★★★ 1/5
GoogleCan you rate below 1 star?..
Beware: Your Move are trading as Home and Student Link.
My partner had this agency for 1 year as a student in Plymouth. Throughout the year many issues with the house occurred, which were often ignored or responded to months later. These included serious issues such a leaking ceiling (which eventually fell through) and faulty kitchen appliances which safety checks were out of date.
Moreover, in the days before she left, their personal contractor visited without 24 hours notice. This not being a particular issue to a group of students, HOWEVER, he did take the hoover in the house??? Why you ask? It can only be assumed to be an elaborate plot to hinder the cleaning efforts of the group, to force charges from the students deposits. Bit sly that.
The company then proceeded to charge £180 of £250 deposit. They even charged for items that were never on the original inventory list. Also charging for stains which were on the inventory upon arrival. This company has without doubt lied and tried to take money whenever they could.
Utter incompetence. Your Move: the lack of effort and care of the office staff and the contractors.
BEWARE, BEWARE, BEWARE
Jordan · 30 July 2017 · Your Move Plymouth
★★★★★ 5/5
GoogleThe professionalism Your Move portrayed helped my husband and I to cope through this challenging time when it came to us moving house.
We couldn't foresee ourselves ending up as landlords, but they gave us sound advice and a calming influence over the situation when we needed it, we couldn't be more thankful for your help.
We feel 100% confident that our property is in the best and right hands to manage and oversee the rental whilst we just see the monthly income. This is a great team and we would highly recommend them.
S · 30 July 2017 · Your Move Plymouth
★★★★★ 5/5
GoogleMy husband and I sold our property through Your Move Newton Abbot, the service from start to finish was stress free and efficient. Your Move sale agreed our house within 5 days! Cannot recommend them enough, every member of staff was very helpful whether they were on Sales or Lettings and were always very friendly and nothing was ever too much trouble, would use them again!!
Kirsty · 9 July 2017 · Your Move Newton Abbot
★★★★★ 5/5
GoogleHad a great experience with Your Move Southampton. Dominic helped me with all of my questions, and was very professional. Would definitely recommend him to go to for buying your first home.
Miss · 8 July 2017 · Your Move Southampton
★★★★★ 5/5
GoogleExcellent letting service.Darren and his team will guide you through every aspect of letting your property .Give them a try i recommend them.
Richard · 19 June 2017 · Your Move Edward Rose Camborne (12 Commercial Street)
★★★★★ 1/5
GoogleAbsolutely useless. Booked in a valuation with them over a week ago. Called three times and today, told that they knew nothing of it. I would not sell a cucumber through these muppets.
Nige · 19 June 2017 · Your Move Edward Rose Camborne (12 Commercial Street)
★★★★★ 5/5
GoogleIf you need an excellent service to let your property, I would highly recommend the Camborne office lettings team. Advice, support and a highly professional attitude.
Veroncia · 19 June 2017 · Your Move Edward Rose Camborne (12 Commercial Street)
★★★★★ 4/5
GoogleMe and my partners experience with your move in camborne has been amazing!
Firstly the mortgage adviser rob has helped us with all the information we have needed! We wouldnt be at this position if it wasnt for him and his collegue mike for letting us know about rob! He informed us on how nuch we needed to save for our deposit which has made us save very hard and now we are at that right position of getting our first home ! Cannot thank you enough
Rebecca · 19 June 2017 · Your Move Edward Rose Camborne (12 Commercial Street)
★★★★★ 5/5
GoogleI have used the Newton Abbot branch of Your Move a couple of times now, to find and check new tenants for my Newton Abbot rental house. I've always found them professional and thorough and I will contunue to use them. Recommended.
Phil · 19 June 2017 · Your Move Edward Rose Newton Abbot (39 Courtenay Street)
★★★★★ 5/5
GoogleMy husband and I sold our property through Your Move Newton Abbot, the service from start to finish was stress free and efficient. Your Move sale agreed our house within 5 days! Cannot recommend them enough, every member of staff was very helpful whether they were on Sales or Lettings and were always very friendly and nothing was ever too much trouble, would use them again!!
Kirsty · 19 June 2017 · Your Move Edward Rose Newton Abbot (39 Courtenay Street)
★★★★★ 5/5
GoogleSuperb service even after issues never gave up very professional and determined.
Philip · 18 June 2017 · Your Move Edward Rose Waterlooville (79 London Road)
★★★★★ 5/5
GoogleAlways friendly, always professional, have bought and sold through them.
Frankie · 18 June 2017 · Your Move Edward Rose Waterlooville (79 London Road)
★★★★★ 3/5
GoogleRating only, no written review.
Craig · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 1/5
GoogleI've never seen a service as bad as this. Defo avoid it!
Gaetano · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 1/5
GoogleThey will not move a finger if you want to rent with pets. They will take your details and then do nothing or send you places not taking pets.
Jose · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
GoogleGreat customer feedback while trying to find a new rental property. The girls were very helpful.
Ben · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 1/5
GoogleThe incompetent way Your Move staff handled my effords to find a good flat in southampton, when i found one made a mess of everything but also
cost me a good job, to make matters worst it took me two and a half months to get my deposit back,never again will i use Your Moves.
Patrick · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
GoogleI had a great experience finding a property with your move to rent, Emma my letting agent had a professional approach with great customer service, along with the team in the office.
Jade · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
Googlesuperb agent, helped me out massively, both Emma & Matt were brilliant in helping me sort issues and secure a property. Can not recommend higly enough.
Matthew · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 1/5
GoogleThis is honestly the worst Agency I have ever had the misfortune of using- extortionate fees to join and resign leases, and have never seen the benefit of that money in the customer service I've received when I've had issues. Genuinely would recommend avoiding if you possibly can.
Emma · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
GoogleRecently bought another property in the Southampton area and this was by far the easiest transaction I have experienced, the guys over at Your Move were very helpful and polite throughout the process and wouldn't hesitate again to recommend them.
Phillip · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 1/5
GoogleBetter not to have business with this "agency". Filthy costumer service, zero assistance, zero seriousness and I could continue for hours.. They let you inside a flat that they don't even check properly, describing Fake features that they don't provide. And this is only one of the many problems I have been through thanks to them. Problems that you wouldn't even imagine. Almost risked to be homeless and the only thing they say to you is "go out and take a coffee in the meanwhile".
So disappointed and frustrated even now, that after two months of tenancy I still don't have the "privilege" to take a hot shower like normal people..
So disappointed...
Salvatore · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
GoogleVictoria came to value our property and we were very impressed with the service but eventually decided to rent with Richard and it got let straight away for our asking price! Somebody's always there when we need them - highly recommended.
Georgia · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
★★★★★ 5/5
GoogleCrazy speed of let!! This is the second time I've dealt with your move and I have to say yet again they have impressed! My flat was on the market for only 3 hours. Four viewings later it's let with offers over the asking price. Thanks again.
Mark · 18 June 2017 · Your Move Edward Rose Southampton (28 London Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
