Your Move Edward Rose estate agents in Newton Abbot, Southsea, Plymouth and 3 more

★★★★★ 1/5

Google

Rating only, no written review.

Rhys · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

Rating only, no written review.

John · 30 July 2019 · Your Move Plymouth

★★★★★ 3/5

Google

Meh...

Gabriel · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Fu##### joke!

Nico · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Unprofessional and very unwelcoming customer service

Aneta · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Avoid at all costs, unfortunately you are stuck with them if they have been chosen by the seller of the house you want!

Iain · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Useless. Booked a few house viewings to buy. I had to ring to work out where they were then they didn't turn up anyway.

Ben · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

It doesn't even deserve 1 star! Terrible customer service, still has not returned my deposit

Harriet · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Atrocious customer service. Have had my property on the market with this firm for several months, but consistently disappointed. They have failed to follow basic instructions.They have arrived up to 24hrs early, let themselves in sometimes with no notice at all, ask me the same questions repeatedly, deny they have been given keys and have also lied to my wife and I on several occasions. To make things even worse, the Branch Manager was very patronising and defensive when confronted, agreed that I should find another agent, and declined to give a formal written apology. Clearly needs a refresher in dealing with customer complaints, and also team leading. Will be taking this much further. Avoid at all costs! Pity I cannot leave zero stars!

Sean · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

I really do not want your ads imposing themselves on my google map searches. I am sick to death of sales people inserting yourelves into my life!

Peter · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Terribly unprofessional. The agent failed to show up to meet me for a booking, which left me standing out in the rain. When I came into the office (in Exeter) to complain, the lettings manager, Kim Forte, could not have been more rude or unhelpful. She seemed to think that 30 mins was enough notice that they weren't turning up, but I'd unfortunately already left work and didn't get the message. This, to Kim, was apparently my fault. Good thing there are plenty of other agents in Exeter and I won't need to use their services.

CayoSantiago · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

AS A LANDLORD do not use this company, I paid them the full maintenance package for my flat rental, they ended up finding a foreign student with no reference who destroyed the place and they didn't even realise he left the property and stop paying me! They also lied about the 6 month visit that they apparently conducted! The service I got was disgusting and after all this they tried to bill me for other items! I can't stress enough there is no way you should consider them, please read other views and reviews! Money grabbing waste of space!!!

Phil · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

DO NOT USE!! We were made to pay hundreds of pounds and promised everything by a very manipulative agent who told us she was in constant contact with the landlord but had actually only ever sent one email! She knew we were a young family and I had only recently finished uni so did not have the money to do anything about what they were doing. We will never use this agency again, they have absolutely no good intentions and will squeeze every little penny out of you. As a result we were made to move into a property that was unsafe, overpriced with a landlord who was rude and unhelpful!

Sarah · 30 July 2019 · Your Move Plymouth

★★★★★ 2/5

Google

So so bad. Let me start with the charges, they charge you £100 ish if after 6 months you want to stay or leave. And then after that term you'll have to pay £100 pound if you wish to leave the property. secondly the service is awful, we had problems with damp and it took forever for some come to come and have a look at it and after turning up to take some pictures nothing was done and after 3 e-mails i'm still trying to get hold of the typical sales "yeah yeah yeah all good, no problems. we offer great customer service, sign here...............never answers her phone again" sales person, we still haven't had a reply. I would honestly avoid this company at all costs.

Adrian · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

great staff, ask for Emily or Nelly.....not cheap but very efficient found us our dream home in 3 days!!!!

Steve · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

Just wanted to say what a slick service we had from Helen and her team, very responsive to our questions, nothing was too much trouble. Very happy we chose Your Move.

Jilly · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

Kelly Dillon was amazing: efficient, enthusiastic, focussed & effective. Speak as you find - my experience was nothing but positive!

Bex · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

I just wanted to see 1 flat, called them for info, was told the flat couldn't be seen as currently rented... then I received plenty of emails with useless adds for houses that don't match my requirements and they keep calling me and leaving rather annoying voice messages. spam spam spam.

Cos · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

AVOID! Giving 1 star is being way too generous! Incompetent staff who just let themselves into the property without knocking the door or providing 24 hours notice as required by the law!!

Kristi · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

lt was a long and painful road selling my house due to a marital breakdown. lt wasnt made any easier with conveyancing solicitors who l could never get hold of for help.But one big positive to your move and in particular a lady called Georgina Toms who went above and beyond her role as an agent to try and make the sale as smooth as possible for me and everyone else involved. Gina worked her socks off doing her agents job but even more as mediator between certain parties, which couldnt have been easy! Thankyou Gina your a 5star!

Gary · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

I have been very happy with the service with Yourmove in Mutley. Gina has been managing our purchase and has been positive, helpful and proactive. It wasn't a massively quick process (but I think these things rarely are) but it was problem free and smoother than I could've hoped for. I am a first time buyer so this was all new to me, but it was made nice and simple. I would be keen to use Yourmove in the future based on the service I have received. As the buyer I didn't get a choice in who the house was for sale with, but at the end of the process I am happy it was Yourmove.

Owen · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

I'm just in the process of buying my first home, shared ownership. It has all happened in a matter of weeks, from an aprehensive click on Zoopla for details about a property, to now being half way through the process - I have been completely stress free! Paul, my mortgage advisor at Your Move has been so supportive and if I've needed anything he's always been contactable. Your Move as a team are always polite and helpful! Thankyou for everything so far

Gabriella · 30 July 2019 · Your Move Plymouth

★★★★★ 5/5

Google

Contacted this company to either sell or rent out our property after being with various estate agents who really disappointed us with their lethargy and disinterest. What breath of fresh air this company is. They were running late by about 5 mins for their first meeting and they(Helen) phoned to say they had hit traffic which gave me comfort that I was dealing with a company that cared about customer service. They took photos on the day and things moved very quickly with us being kept up to date all along. within 2 days Kelly had arranged a viewing where I met the prospective tenants. following this the house is now rented out and I cannot praise the service we have received enough. Thank you your move

Dave · 30 July 2019 · Your Move Plymouth

★★★★★ 1/5

Google

Poor. Seldom replied to emails without prompting, didn't action simple requests relating to marketing of my property for sale, but strangely always found time to take my money of me when they rented my flat for me. A large, faceless organisation that places customer service at the bottom of its priority list.

Rcr97 · 30 July 2019 · Your Move Plymouth