★★★★★ 1/5
GooglePlease do not go with Your Move!
We moved into a property which was filled with fallen apart furniture, smelly carpets and sofas covered in dog hair and dog food (even the Hoover was broken because it was blocked with the dog hair and dog food!!).
We spent a lot of time refurnishing, fronted the costs ourselves and over the year improved the overall living condition of the house massively.
We have now had our entire deposit taken for a flea infestation which was clearly there when we arrived, and Your Move are charging two weeks of rent claiming they had to evacuate the tenants and 3x flea treatments.
We called the flea extermination company who told us that treatments would only need to be done a maximum of two times and a property only needs to be evacuated for 2 hours per treatment!
Your Move Southampton are dishonest, manipulative and prey on naive people! Steer clear!
Kat · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleRecently bought another property in the Southampton area and this was by far the easiest transaction I have experienced, the guys over at Your Move were very helpful and polite throughout the process and wouldn't hesitate again to recommend them.
Phillip · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
Googlesuperb agent, helped me out massively, both Emma & Matt were brilliant in helping me sort issues and secure a property. Can not recommend higly enough.
Matthew · 30 July 2019 · Your Move Southampton
★★★★★ 1/5
GoogleBetter not to have business with this "agency". Filthy costumer service, zero assistance, zero seriousness and I could continue for hours.. They let you inside a flat that they don't even check properly, describing Fake features that they don't provide. And this is only one of the many problems I have been through thanks to them. Problems that you wouldn't even imagine. Almost risked to be homeless and the only thing they say to you is "go out and take a coffee in the meanwhile".
So disappointed and frustrated even now, that after two months of tenancy I still don't have the "privilege" to take a hot shower like normal people..
So disappointed...
Adamska · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleI had a great experience finding a property with your move to rent, Emma my letting agent had a professional approach with great customer service, along with the team in the office.
Jade · 30 July 2019 · Your Move Southampton
★★★★★ 1/5
GoogleIf I could give a '0' I would. Disgusting service, told wrong information on a lease on a flat which has now cost us money which they have admitted was their fault but wont refund our costs!!!!
Louise · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleRecently started working as a contractor with Your Move, they are all a real pleasure to work with....extremely efficient & professional!! Looking forward to working with them on a regular basis in the future.
South · 30 July 2019 · Your Move Southampton
★★★★★ 1/5
GoogleThis is honestly the worst Agency I have ever had the misfortune of using- extortionate fees to join and resign leases, and have never seen the benefit of that money in the customer service I've received when I've had issues. Genuinely would recommend avoiding if you possibly can.
Emma · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleGreat customer feedback while trying to find a new rental property. The girls were very helpful.
Ben · 30 July 2019 · Your Move Southampton
★★★★★ 1/5
GoogleTL:DR - terrible customer service with arrogant, pushy staff who treat you like an idiot. AVOID for renting if possible!!
Although chatty and smiling I found the customer service poor. I had to chase my tail, doing bits and pieces they should have handled! Ended up calling a different branch 3 or 4 times to chase an email that hand't been sent and not once did anyone offer to track down the issue for me. An issue they created! The standing order wasn't set up for the rent. Agents were arrogant and pushy. Incredulous when I had questions about the contract, as if they were shocked I had even read it. Treated me like an idiot. Given the fees and the fact this is a national professional company I would have excepted a greater degree of professionalism and customer service!!
Katie · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleFirstly I do not usually write reviews but what can I say, Fantastic Service, Roy and the team helped greatly with the sale of my house, I had been up for sale for a while with another agent, and decided to change to Your Move, and what a difference, sold first week, good photos, great service, when the process was going slower, they got on the phone and sorted things out with the solicitors.
I would highly recommend using them
John · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleExcellent service, very helpful and pleasant staff
Christine · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleVictoria came to value our property and we were very impressed with the service but eventually decided to rent with Richard and it got let straight away for our asking price! Somebody's always there when we need them - highly recommended.
Georgia · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleProfessional experience the moment I walked through the door. I am a new landlord soon to put my property on the market with the Southampton office. I would say even though the fees were a little higher the package and service is worth the extra. Highly recommend sitting down with the valuations team.
George · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleCharlie and his team are great! A pleasure to do business with.
Damo · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
Googlevery happy indeed with the service from Your move,i recently had my house valued and was extremely happy with the very friendly professional service provided by Julie Pounds. I would 100% use Your move in the future.
DJMYSTERY92 · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleAn excellently managed office! The staff are really helpful and enthusiastic!
Simon · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleI have recently had a leak at my property, along with a broken boiler in the recent terrible weather. I was put in contact with Maureen Whittle who manages the property maintenance. Not only has she been methodical, consise and extremely organised, but has also taken the time to talk me through various aspects of the repairs and reassured me that everything will be fine and has really gone above and beyond what I expected. As a distance landlord opting for the fully managed service, I am very impressed and now realise that this is what should be expected of any property management company. A true asset to YourMove.
A consummate professional and lovely lady.
Maxwell · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleGreat to speak to an estate agent that doesn't just try and talk you in to something.
Clair · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleLydia Thornley handled my recent land purchase with complete professionalism. I will be very happy if she handles any future purchases that I may undertake.
Steve · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleAll good, supported through the process
Pavlos · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleFantastic service, Helen was especially helpful, would highly recommend you use them.
Sophie · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleGreat customer service walking into the office, glad Richard is back and looking forward to renting through Your Move Southampton
Geoff
Geoff · 30 July 2019 · Your Move Southampton
★★★★★ 5/5
GoogleVictoria came and valued my property and I was very impressed with her, she gave a good 1st impression so decided to go with them.
We managed to achieve just over the asking price on the first day of viewings, the open day made things easy, as we only had to worry about keeping the house tidy once, with the kids was always going to be a hassle.
The whole process from viewings to exchange was less then 50 days which was a god send as I was relocating with work, Louise who chased the sale for me was superb and kept me updated when their was a few issues because of solicitors, I would highly suggest you give them a try
Dr · 30 July 2019 · Your Move Southampton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
