Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleArrogant & unprofessional, with companies like this it is no wonder that estate agents have such a bad reputation. I was given a viewing appointment time of 12noon, arrived on time with no sign of the agent. After 5 mins the agent appeared from the property and approached me calling me by a wrong name, it was the name of another client waiting to view the property. Your Move had arranged for several people to arrive all at the same time! Treating us all like cattle, so unprofessional. I believe that this is a pressure selling tactic, such an unprofessional approach when they are potentially asking the client to agree a contract of £9600.00 per year and yet they don't respect you enough to give you a one on one appointment... I wonder if the landlord who is paying this company are aware of their tactics? I expect not.
Unsurprisingly the agent didn't apologise just ignored me and move other client into the property. Incompetent sales agent, who obviously failed as a 2nd hand car sales person, picked the wrong client. Little did she know that I would have signed today and paid all the rent up front.... Your Move ... You Loose!
Will never recommend you to anyone.... Two Bit Unprofessional Operation. The industry and customers will be better off without your company in it.
Simon · 30 July 2019 · Your Move Southampton
Agent replied
Hi Simon,
Firstly I am sorry that you feel this way. It is never our intention to make a customer feel let down. So that we can investigate further, could you please provide some more information about your experience? Please email salescomplaint@your-move.co.uk (for sales) or custrelationslett@your-move.co.uk (for lettings) and include your property details and the branch that you dealt with.
Kind regards,
Your Move
★★★★★ 1/5
GoogleDishonest and Unethical. Myself and my wife were looking for a 12 month lease in Southampton. We found an ideal property but was told by the agent that a 6 month lease would be offered initially with the view to extend to 12 months. This, I was told, was necessary to protect the landlord from potentially bad tenants.
We accepted this information and signed a 6 month lease, only to find out approximately 2 weeks into the tenancy that the house was already on the market for sale! The only way we found out is because we were asked by the sales team to give an appropriate time for a viewing.
This obviously caused my family alot of stress as we have a baby and a dog, and stability was a big factor for us when obtaining a lease. This was not considered by the agent who clearly misrepresented us by either being dishonest or unethical in her approach to arranging the contract.
To make things even worse, they charged us £342 for their 'services' in arranging a rental contract that was clearly unsuitable. We would not have signed the agreement if we knew that the house was for sale.
This whole experience has caused my family much anxiety and stress in not knowing whether we will need to relocate AGAIN in a few months.
I hope that someone will read this and decide against doing business with them.
Paul · 30 July 2019 · Your Move Southampton
Agent replied
Hi Paul,
We understand your concerns and we understand that your complaint has already been escalated to stage two of our complaints process. We appreciate your feedback as we are constantly aiming to improve our levels of customer service. If you have any further questions or require further help then please get in touch with the Southampton branch.
Kind regards,
Your Move
★★★★★ 4/5
GoogleHave just moved into a great flat through Your Move. Everyone at Your Move was very helpful throughout the entire process and were quick to give advice or other options when needed. Hayley was managing our move and she was brilliant.
Your Move offer help setting up bills and council tax which is really helpful and provide a detailed inventory. The reason I am giving 4 rather than 5 stars is that the way they do their references is outsourced to Experian, and is a long winded and complicated process. Apart from this everything was great and we are very happy with our new flat!
David · 30 July 2019 · Your Move Southampton
★★★★★ 3/5
GoogleRating only, no written review.
Matthew · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleRating only, no written review.
Rhys · 30 July 2019 · Your Move Plymouth
★★★★★ 5/5
GoogleRating only, no written review.
John · 30 July 2019 · Your Move Plymouth
★★★★★ 3/5
GoogleMeh...
Gabriel · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleFu##### joke!
Nico · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleUnprofessional and very unwelcoming customer service
Aneta · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleAvoid at all costs, unfortunately you are stuck with them if they have been chosen by the seller of the house you want!
Iain · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleUseless. Booked a few house viewings to buy. I had to ring to work out where they were then they didn't turn up anyway.
Ben · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleIt doesn't even deserve 1 star! Terrible customer service, still has not returned my deposit
Harriet · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleAtrocious customer service. Have had my property on the market with this firm for several months, but consistently disappointed. They have failed to follow basic instructions.They have arrived up to 24hrs early, let themselves in sometimes with no notice at all, ask me the same questions repeatedly, deny they have been given keys and have also lied to my wife and I on several occasions. To make things even worse, the Branch Manager was very patronising and defensive when confronted, agreed that I should find another agent, and declined to give a formal written apology. Clearly needs a refresher in dealing with customer complaints, and also team leading. Will be taking this much further. Avoid at all costs! Pity I cannot leave zero stars!
Sean · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleI really do not want your ads imposing themselves on my google map searches. I am sick to death of sales people inserting yourelves into my life!
Peter · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleTerribly unprofessional. The agent failed to show up to meet me for a booking, which left me standing out in the rain. When I came into the office (in Exeter) to complain, the lettings manager, Kim Forte, could not have been more rude or unhelpful. She seemed to think that 30 mins was enough notice that they weren't turning up, but I'd unfortunately already left work and didn't get the message. This, to Kim, was apparently my fault. Good thing there are plenty of other agents in Exeter and I won't need to use their services.
CayoSantiago · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleAS A LANDLORD do not use this company, I paid them the full maintenance package for my flat rental, they ended up finding a foreign student with no reference who destroyed the place and they didn't even realise he left the property and stop paying me! They also lied about the 6 month visit that they apparently conducted! The service I got was disgusting and after all this they tried to bill me for other items! I can't stress enough there is no way you should consider them, please read other views and reviews! Money grabbing waste of space!!!
Phil · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleDO NOT USE!! We were made to pay hundreds of pounds and promised everything by a very manipulative agent who told us she was in constant contact with the landlord but had actually only ever sent one email! She knew we were a young family and I had only recently finished uni so did not have the money to do anything about what they were doing. We will never use this agency again, they have absolutely no good intentions and will squeeze every little penny out of you. As a result we were made to move into a property that was unsafe, overpriced with a landlord who was rude and unhelpful!
Sarah · 30 July 2019 · Your Move Plymouth
★★★★★ 2/5
GoogleSo so bad. Let me start with the charges, they charge you £100 ish if after 6 months you want to stay or leave. And then after that term you'll have to pay £100 pound if you wish to leave the property. secondly the service is awful, we had problems with damp and it took forever for some come to come and have a look at it and after turning up to take some pictures nothing was done and after 3 e-mails i'm still trying to get hold of the typical sales "yeah yeah yeah all good, no problems. we offer great customer service, sign here...............never answers her phone again" sales person, we still haven't had a reply. I would honestly avoid this company at all costs.
Adrian · 30 July 2019 · Your Move Plymouth
★★★★★ 5/5
Googlegreat staff, ask for Emily or Nelly.....not cheap but very efficient found us our dream home in 3 days!!!!
Steve · 30 July 2019 · Your Move Plymouth
★★★★★ 5/5
GoogleJust wanted to say what a slick service we had from Helen and her team, very responsive to our questions, nothing was too much trouble. Very happy we chose Your Move.
Jilly · 30 July 2019 · Your Move Plymouth
★★★★★ 5/5
GoogleKelly Dillon was amazing: efficient, enthusiastic, focussed & effective. Speak as you find - my experience was nothing but positive!
Bex · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleI just wanted to see 1 flat, called them for info, was told the flat couldn't be seen as currently rented... then I received plenty of emails with useless adds for houses that don't match my requirements and they keep calling me and leaving rather annoying voice messages. spam spam spam.
Cos · 30 July 2019 · Your Move Plymouth
★★★★★ 1/5
GoogleAVOID! Giving 1 star is being way too generous! Incompetent staff who just let themselves into the property without knocking the door or providing 24 hours notice as required by the law!!
Kristi · 30 July 2019 · Your Move Plymouth
★★★★★ 5/5
Googlelt was a long and painful road selling my house due to a marital breakdown. lt wasnt made any easier with conveyancing solicitors who l could never get hold of for help.But one big positive to your move and in particular a lady called Georgina Toms who went above and beyond her role as an agent to try and make the sale as smooth as possible for me and everyone else involved. Gina worked her socks off doing her agents job but even more as mediator between certain parties, which couldnt have been easy! Thankyou Gina your a 5star!
Gary · 30 July 2019 · Your Move Plymouth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
