Trusted Agent profile · Devon, Hampshire, Cornwall and more
Verified
★★★★★
2,972 reviews across 11 offices and 3 platforms
Your Move Edward Rose has 11 offices, in Newton Abbot (two offices), Southsea (two offices), Plymouth, Camborne (two offices), Southampton (two offices) and Waterlooville (two offices) (Devon, Hampshire, Cornwall and Portsmouth). Together they have 2,972 reviews on three platforms, rated 4.6 out of 5 overall.
2,953
Reviews on Google
All 11 offices
7
Reviews on Facebook
All 11 offices
12
Reviews on Yell
All 11 offices
Your Move Edward Rose's 11 offices, most reviewed first. Each has its own page.
Showing 2,951 reviews on Google only. Show every review
5/5
GoogleVery happy with the professional service and communication at all times when using the letting and sales departments.
Thank you for the review Adrian. Should you know of anyone that needs help with letting or renting a property, please do recommend us. We hope to help you in the future. Kind Regards Your Move
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI can't praise them enough. The Team, and in particular Paul, have worked so hard and gone above and beyond on my behalf to achieve the sale of my house. Thank you Your Move Newton Abbot ....you have been fantastic!
1/5
GoogleUnprofessional and unfriendly agents. Had nothing but trouble. Would never use again
5/5
GoogleVery helpful and pleasant staff , went above and beyond to ensure I found the perfect flat especially George who Kept me updated regurlary on any new properties and the whole process of securing a lovely flat. I couldn’t be happier
1/5
GoogleArrogant & unprofessional, with companies like this it is no wonder that estate agents have such a bad reputation. I was given a viewing appointment time of 12noon, arrived on time with no sign of the agent. After 5 mins the agent appeared from the property and approached me calling me by a wrong name, it was the name of another client waiting to view the property. Your Move had arranged for several people to arrive all at the same time! Treating us all like cattle, so unprofessional. I believe that this is a pressure selling tactic, such an unprofessional approach when they are potentially asking the client to agree a contract of £9600.00 per year and yet they don't respect you enough to give you a one on one appointment... I wonder if the landlord who is paying this company are aware of their tactics? I expect not. Unsurprisingly the agent didn't apologise just ignored me and move other client into the property. Incompetent sales agent, who obviously failed as a 2nd hand car sales person, picked the wrong client. Little did she know that I would have signed today and paid all the rent up front.... Your Move ... You Loose! Will never recommend you to anyone.... Two Bit Unprofessional Operation. The industry and customers will be better off without your company in it.
Hi Simon, Firstly I am sorry that you feel this way. It is never our intention to make a customer feel let down. So that we can investigate further, could you please provide some more information about your experience? Please email salescomplaint@your-move.co.uk (for sales) or custrelationslett@your-move.co.uk (for lettings) and include your property details and the branch that you dealt with. Kind regards, Your Move
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hello Max Thank you for your kind review, we are always delighted to hear positive feedback and strive to offer the best customer service and advise to our our customers. We will pass this 5* rating to the team at our Southsea / Portsmouth. Kind regards, Samantha Dean
5/5
GoogleExcellent experience, Hollie Cale went the extra mile in getting my mortgage and helping me through the process, which was much appreciated as a first time buyer.
1/5
GooglePoorly managed properties falsely plead into renting out a uninhabitable property!! Whole flat is damp and mouldy. ELECTRICS dont work cooker , sink , front door ,both bedrooms bathroom living room all need serious work. So instead of doing the work for a PAYING TENANT I GOT A SECTION 21!!! DO NOT RENT FROM THEM. AND WATCH OUT FOR HELEN AND AMY GILL!
5/5
GoogleAmazing customer service. The phones are picked up immediately and the staff are incredibly helpful. They went out of their way to call me with answers to any questions I had about the property both before and after the viewing, often multiple times if I couldn't pick up straight away. When I couldn't make a viewing, they very kindly sent an agent ahead to film around the property and sent it by email. Particularly impressed by the service from Milo from who was polite, professional, and went above and beyond expectations to help me, answering my queries promptly and in the detail I wanted. Rare to find letting companies and consultants this good, highly recommend.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleVery poor customer service when it comes to student housing. Me and a few housemates went to view a property which we liked and were told the house we would be moving into come September would have the exact same layout and would be the same pricing. Unfortunately this was a complete lie, we were moved into a house with a completely different floor plan and in addition being more expensive than what we were originally told. Through emails we were told the house had been complete and ready to move in months before our tenancy started, however the house was still being painted the first week we moved in. My room on the front of the house didn’t even have a damp course wall fitted which failed in independent surveyors investigation. This resulted in me having a mouldy room for half the year as they company failed to amend the problem. Mould problems were a common feature throughout the house. When dealing with the agency head on, staff (particularly Amy) were very rude and condescending. And us being students I felt they were very dismissive over these issues. Would never recommend or use this company again!! Portsmouth students steer clear.
3/5
GoogleRating only, no written review.
5/5
GoogleHollie Cale acted as my Mortgage Broker and delivered a great service. Thanks again!
5/5
GoogleWow. Joe in the Southsea branch was fantastic. He made our letting journey so pleasant and incredibly uncomplicated. Always ready to help when we needed it and a really positive person. All the staff were happy to help if Joe wasn't there. Fabulous. Thank you so very much Joe, you are a credit to the company.
Thank you for your review :)
5/5
GoogleI was lucky to have Kelly dealing with my sale. She was excellent at matching a buyer to my property and it sold quickly.
5/5
GoogleRating only, no written review.
Thank you for your review :)
5/5
GoogleYour Move - Southsea look after a number of rental properties and are extremely helpful and knowledgeable at what they do, I would highly recommend them to anyone
Thank you for your review :)
5/5
GoogleThank you to Joe and the team at your move for making what could could have been a difficult process, feel so straightforward. Love our new little home!
Thank you for your review :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Edward Rose, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Edward Rose and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 5 Gold across five branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Your Move Newton Abbot has the most, with 439 reviews rated 4.7 out of 5, followed by Your Move Southsea with 390.
The 11 Your Move Edward Rose offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton Abbot won Trusted Agent. At EA Masters 2025 its branches won 5 Gold awards.
