Trusted Agent profile · Norfolk
Verified
★★★★★
964 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 964 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
168
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Your move worked super hard for us to secure our property purchase. They went above and beyond assisting us and were very communicative throughout the process.
Dear Stacey, Thank you for your 5* review, it was a real pleasure selling your beautiful home and we hope you love the new one just as much as the last. We wish you many happy years in your new home. Kind regards, Your Move - Beccles
1/5
GoogleAbsolutely digusted with You Move Oliver James, I've now rented two properties from them, which I have ensured I have left in the same if not in a better condition than when I moved in. My last property they took my whole deposit without any consent or agreement at all. They're now trying to again take money from my deposit for no reason. I have just been evicted from my property, given a Section 21 for no reason, I've always paid my rent and never caused any problems. If you want to be ripped off and taken advantage of, Your Move is the Estate Agents for you.
3/5
GoogleI have complained to them TWICE befire,, about my door buzzer not working quite sometime ago and am still waiting for it to be fixed a month later! 😡 …
1/5
GoogleAbsolutely digusted with You Move Oliver James, I've now rented two properties from them, which I have ensured I have left in the same if not in a better condition than when I moved in. My last property they took my whole deposit without any consent or agreement at all. They're now trying to again take money from my deposit for no reason. I have just been evicted from my property, given a Section 21 for no reason, I've always paid my rent and never caused any problems. If you want to be ripped off and taken advantage of, Your Move is the Estate Agents for you.
5/5
GoogleI cannot recommend Your Move Oliver James highly enough. All the staff have been attentive and helpful, making what could have been a complicated sale, so straightforward and stress free. Highly recommended. I cannot thank you all enough.
5/5
GoogleThe team at Your move worked super hard for us to secure our property purchase. They went above and beyond assisting us and were very communicative throughout the process.
Dear Stacey, Thank you for your 5* review, it was a real pleasure selling your beautiful home and we hope you love the new one just as much as the last. We wish you many happy years in your new home. Kind regards, Your Move - Beccles
5/5
GoogleExcellent estate agents. Attentive and always happy to help!
Dear Josh, Thank you for your 5* review, it was a pleasure assisting you with your purchase and we hope you enjoy your first Christmas in the new home. Kind regards, Your Move - Beccles
5/5
GoogleMe and my hubby want to thank Jacob for having the pacience of an angel.
Dear Sandra, Thank you for your 5* review, we'll be sure to pass your kind words on to Jacob and are happy to help anytime you need. Kind regards, Your Move - Beccles
5/5
GoogleThank you Ollie and Maya, a very professional service from valuation to completion.
Dear Ruth, Thank you so much for your 5* review, we are thrilled to hear of your positive experience and it was a pleasure to assist with your sale. We wish you all the very best. Kind regards, Your Move - Beccles
5/5
GoogleMaya, Olli and Jacob do a fantastic job, very helpful throughout the process. Highly recommend!
Dear Hattie, Thank you for your 5* review about the team. We wish you all the best in your new home. Kind regards, Your Move - Beccles
5/5
GoogleGreat service, really professional and acted in our best interests throughout. Would definitely use again, but hopefully not anytime soon!
Dear Claire, Thank you for your 5* review. It was a pleasure to sell your gorgeous home and we're glad to hear of your kind words and positive experience. We wish you all the best and would love to help should you need us again in the future. Kind regards, Your Move - Beccles
5/5
GoogleAre sale was a long drawn out process but had agent went above and beyond throughout. Your move was a pleasure to deal with. Thanks
Dear Gerry, Thank you so much for your 5* review. The sale certainly had it's stumbling blocks but it was a great feeling to finally get the sale across the line for the two of you. We wish you all the best in your exciting new venture. Kind regards, Your Move - Beccles
5/5
GoogleBrilliant agency! Will always recommend Your Move to family and friends! All the staff at this branch are friendly and knowledgeable!
Dear Georgia, Thank you for your 5* review. We will always appreciate your kind words and recommendations. Kind regards, Your Move - Beccles
5/5
GoogleVery professional and helpful agency! Very knowledgable on the properties they have for sale and accommodating to my needs as a FTB. Would highly recommend this estate agency.
Dear Chanice, Thank you for your 5* review and recent custom. We look forward to helping you further with a potential future purchase. Kind regards, Your Move - Beccles
5/5
GoogleBrilliant Service!! Maya and Olli were outstanding help when buying/selling my properties. Cannot recommend them enough and always happy to answer questions I had! Thank you!
Hi Conor, Thank you for your 5* review. It was a pleasure to assist with both your sale as well as securing your onward purchase through us. We're sure you'll make your new home just as lovely as your last! All the best from all the team. Kind regards, Your Move - Beccles
5/5
GoogleYour Move were amazing throughout our entire selling/ buying journey. Couldn't speak highly enough of the entire team! Always on hand when we needed them and nothing was ever too much! Maya was simply fantastic!
Dear Leanne, Thank you so much for your 5* review, it was a pleasure to help sell your home after helping you purchase it those years ago. We wish you and the family all the best in your next chapter. Kind regards, Your Move - Beccles
1/5
GoogleShocking unprofessional service! Booked viewing last week to see the property at the Meadows, Thurton for today at 1pm. I phoned Oliver James office one hour before the viewing to confirm the postcode ( as they failed to send me confirmation email) to be told that they haven’t booked me in! In fact they have cancelled all the existing viewings due to vendor not being well but failed to communicate it to me, and also the vendor has got an offer already that they are considering. When I told them that based on the listing we were planning to go with the strong offer as this property was our Nr1 choice from all the listings, we were told that unfortunately we will not be able to see the property at all but we can make an offer if we want without seeing it. That was just an absurd suggestion from them as if you ever buy a house without viewing it??!! We drove to see this property for 4 hours with a child, they knew that we are not from the area so could have communicated at least. Absolutely mind boggling attitude, treated me like an absolute zero! Potential buyers Avoid, and sellers be aware that the serious buyers can be treated like a complete nothing. Will not be using this company again. Based on my experience, expect to be completely let down by this office. Although the director Ollie called me later today to apologise and say he will investigate this, that does not change the situation. Unprofessional business. ***Post reply. As I mentioned to you on the phone that I have not received any cancellation email from your agency whatsoever and I did check the junk mail too, and you replied to me that you usually send block emails. So your claims now that you have sent me an email are untrue, and you know it. Nobody offered me any solution, nobody offered to rebook my viewing or anything like that. I was told quite bluntly that will not be able to have a viewing, even when I said that we were going with a very good offer (over asking price), I still was not given any choice. Apart from, that I could make an offer without viewing (I am appalled if you consider it to be a good solution)! You recommend to spend 270k on a property without seeing it??? It is unfortunate to see that you can’t admit that just didn’t send me an email to cancel my booking and I’ve traveled over 4 hours with a toddler for the viewing. And no, you did not offer me a solution! That just shows the poor level of your integrity.
Dear Julia, Thank you for leaving us a review. Customer service is of highest priority to our company and of course we are always disappointed to hear of a negative experience. Having looked into this matter further and as explained on our telephone calls, whilst we were aware of the date and time you were hoping for, it was explained that we would come back to you once we were able to confirm the date and time with our seller, as the property was occupied. We acknowledge a confirmation email would not have been sent to you, as the viewing was not confirmed. As well as an offer being received on the property from a previous days viewing we subsequently received instructions from our seller to hold fire on any further viewings whilst the offer was considered and also whilst they were experiencing some ill health. At this point, yourself and all other recent enquirers were emailed to explain the situation and that no viewings were going to be booked until we received further instruction. This email was sent two days in advance to the day you were hoping to view. Because of these reasons, we were of course surprised to hear from you when you called to ask for address details and we did sympathise with the unfortunate situation. Whilst a team member talked through the situation and tried to offer solutions, you explained you did not wish for them to assist you any further. Keen to understand your experience, our director called you on a day of annual leave, to discuss your concerns and again after listening and offering solutions / further investigation you explained you did not wish for us to take any further action. Of course if there is anything more we can do for you or if you would like to discuss matters further, please contact us on beccles@your-move.co.uk. Alternatively you can contact our director any time on his personal mobile. Kind regards, Your Move - Beccles
5/5
GoogleYour move have been the ultimate professionals from start to finish! I wouldn't have had such a positive experience if it had not been for Maya, Jacob and Oliie and their support and excellent knowledge. Whenever I needed a question answered they were prompt with answers and communication was second to none. Thank you so much.
Hi Mrs McDonald, Thank you for your 5* review and kind words about the team. It was an absolute pleasure to assist with both your sale and purchase and we wish you all the best in your new home. Kind regards, Your Move - Beccles
5/5
GoogleWe sold our house within a week with YourMove. Oli, Maya and Jacob were very supportive, helpful and approachable. Can wholeheartedly recommend their services.
Dear Phil, Thank you for your 5* review and kind words about the team. Your home was certainly a popular one and it was a real pleasure to assist with your move. We wish you all the best for the next home. Kind regards, Your Move - Beccles
5/5
GoogleAll of the team at Your Move, Ollie, Maya and Jacob have gone above and beyond from their level of support, patience, guidance and professionalism. We would highly recommend them to any potential buyers and sellers! We would like to take this opportunity to again thank them so very much for everything xxx
Dear Russell, Thank you so much for your 5* review! It has certainly been a journey but we were always confident in getting you there in the end. We hope you and the family enjoy your new chapter and first Christmas in the new home. Kind regards, Your Move - Beccles
5/5
GoogleMaya was incredible through out, initially identifying the property for me, supporting me through out the process of purchase and chasing when needed.
Dear Chloe, Thank you for your 5* review. We are thrilled to have had helped you secure your home; and what a lovely one it is. We hope you have many happy years there. Kind regards, Your Move - Beccles
5/5
GoogleVery friendly and professional service throughout the whole buying process. Maya was a joy to deal with. These are local Agents who know exactly what they are talking about. Would highly recommend.
Dear Melanie, Thank you so much for your 5* review. We will pass on your kind words to Maya and the team - she was certainly grateful for the Prosecco and biscuits brought in on moving day! We wish you all the best in your new home. Kind regards, Your Move - Beccles
3/5
GoogleI have complained to them TWICE befire,, about my door buzzer not working quite sometime ago and am still waiting for it to be fixed a month later! 😡 …
5/5
GoogleGina is excellent! So professional and understanding throughout highly recommend!
Thanks Sarah, we really appreciate your lovely review. I will pass it onto Gina. Best wishes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Oliver James and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 2 Gold across two branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Your Move Oliver James, Beccles has the most, with 259 reviews rated 4.4 out of 5, followed by Gorleston with 221.
The six Your Move & Reeds Rains Oliver James offices, by town:
Yes. At EA Masters 2025 its branches won 2 Gold awards.
