5/5
GoogleRating only, no written review.
Agent replied
Diolch / Thank you for taking time to leave us a 5 star review
Trusted Agent profile · Anglesey, Wales, Anglesey, Gwynedd and more
Verified
Williams & Goodwin The Property People Ltd estate agents in Bangor, Llangefni and Holyhead
★★★★★
1,185 reviews across 6 offices and 6 platforms
Williams & Goodwin The Property People Ltd has six offices, in Bangor (two offices), Llangefni (three offices) and Holyhead (Anglesey, Wales, Anglesey, Gwynedd and Gwynedd Wales). Together they have 1,185 reviews on six platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 6 offices
49
Reviews on Facebook
Business-wide
3
Reviews on Yell
All 6 offices
7
Reviews on Trustpilot
Business-wide
20
Reviews on allAgents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers112 reviews
The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ...Read all 112 from sellers
Buyers95 reviews
High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ...Read all 95 from buyers
Landlords49 reviews
Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ...Read all 49 from landlords
Tenants79 reviews
Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ...Read all 79 from tenants
Our offices
Williams & Goodwin The Property People Ltd's six offices, most reviewed first. Each has its own page.
- Williams & Goodwin The Property People Ltd Bangor, Gwynedd313 High Street, LL57 1UL364 reviews · 224 on Google (4.6)2 in the last 90 days
- Williams & Goodwin The Property People Ltd Lettings & Property ManagementLettings & Property Management, 21 Church Street, LL77 7DU326 reviews · 153 on Google (4.7)2 in the last 90 days
- Williams & Goodwin The Property People Ltd Llangefni, Anglesey (Sales)Sales, 23 Church Street, LL77 7DU319 reviews · 225 on Google (4.7)7 in the last 90 days
- Williams & Goodwin The Property People Ltd Holyhead & West Anglesey area1 & 2 Market Buildings, Stanley Street, LL65 1HH213 reviews · 115 on Google (4.8)10 in the last 90 days
- Williams & Goodwin The Property People Ltd Caernarfon & Eryri Areas of Gwynedd313 High Street, LL57 1UL120 reviews · 35 on Google (4.4)1 in the last 90 days
- All Wales Auction / Williams & Goodwin Auctions23 Church Street, LL77 7DU48 reviews · 12 on Google (5.0)0 in the last 90 days
Reviews on Google
Showing 694 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied
Thank you for your review on our team at Caernarfon. Appreciated. Regards
5/5
GoogleQuick response
Agent replied
Thank you for your 5 * review - Diolch.
3/5
GoogleSold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.
5/5
GoogleRating only, no written review.
Agent replied
Thank for for leaving us a 5* review of your experience with our team. Regards
5/5
GoogleRating only, no written review.
Agent replied
Thank for for leaving us a 5* review of your experience with our team. Regards
3/5
GoogleSold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.
5/5
GoogleRating only, no written review.
Agent replied · 11 December 2024
Thank you.
5/5
GoogleRating only, no written review.
Agent replied · 10 December 2024
Thank you for your 5 Star rating Jonathon, I am pleased to see that we were able to be of service to you, please let me know if any individual stood out for praise with your dealings or was it a team effort
5/5
GoogleBest specialists I've ever seen! Extremely helpful and knowledgeable team. We can't describe how thankful we are. I will recommend these agents to anyone who needs estate agency.
Agent replied
What lovely words of praise Thomas and Aldona. We are so proud of the experience and knowledge our staff have in trying to make hte house buying process as smooth as possible and to have such recognition of the extra effort we put in is very kind of you. I have passed on your review to all concerned and we wish you many happy years in your new home, and are indebted for any recommendations received. Regards Tim
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5* rating.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5* rating.
5/5
GoogleRating only, no written review.
Agent replied
Thank you.
5/5
GoogleExcellent service from Williams & Goodwin in selling my property. In an age where it often feels that we are pushed to use impersonal websites or industrial-scale call centres, it was refreshing to encounter proper personal service, backed …
Agent replied · 1 June 2024
Diolch yn fawr/Thank you Mr Davies for your review on our estate agent office. Delighted that we were able to assist. Customer service is an experience that we aim to ensure our customers enjoy. Regards.
5/5
GoogleI thought Sally was fantastic, she was really professional but also very friendly. She was quick to respond to anything and kept me in the loop on any changes. Whenever she was not around she let me know in advance and the other team …
Agent replied · 2 June 2024
Dear Pippa Adams - Thank you so much for taking time to review our estate agent team at Llangefni and Sally in particular. Will pass on your kind words. Regards
5/5
GoogleA few years ago when my father died, it was down to me to see about selling his house. I used Williams and Goodwin and was very pleased I did. They were extremely professional, as well as being friendly and helpful from start to finish, …
Agent replied
Good to hear from you with an lovely review of our service. Trust all is well, Regards - the Team at WGTPP
2/5
GoogleHi Tim, as I've seen your reply, I'll give you a rundown: - tried to make me pay the guarantor fees twice over despite only having done the first round 2 months previously and none of the details had changed. - when the internet went down (it was fine for the first few months that I moved in) they said I "should have checked it before I moved in" (like, how?) And offered me a "solution" of paying for my own separate internet connection for an additional £30 a month on top of the £473 I'm already paying despite internet being included in the contract. Grudgingly enquired with Vodafone to see if there was a problem then when it failed to get better did nothing more about it. Got less than 1mbps the entire two years I was there and lost my job (which I conducted remotely) because of it. - landlord showed up without warning, illegally. Visit was not necessary and could have been handled without a visit. Was very awkward and uncomfortable. Felt pressured to let him in. He even commented on how I looked hungover. - passed my number on to the fire alarm company without asking me first - advertising to new tenants that they would fit a washing machine even though they refused us because it's would have to be near the exit and is therefore a fire hazard. - tried to make my dad (guarantor) sign a contract that made him liable for any damage/non payment done by ANY of the tenants, not just by me - gave my flatmate the wrong key and refused to send somebody to the house let her in until the next day so she had to walk all the way back to the estate agent to get it herself despite it being their fault - tried refusing to give my flatmate her deposit back when her tenancy ended, claiming that she hadn't handed the keys in when she had - tried to make us pay a 2nd deposit when renewing the tenancy despite already having one from us from when we originally signed. Claimed they "couldn't carry it over" but backed down pretty quickly when my dad told them he was going to get legal advice before paying it - arranged a house viewing when I was away for the week (which I'm cool with), used a master key to unlock my room and then LEFT IT UNLOCKED - all 4 of us have requested the mailbox be fixed multiple times and six months on it still hadn't been done. - when one flatmate's radiator wasn't working he asked if she had tried bleeding it and told her to try that before doing anything else. The next thing we know we are being spam called by the estate agent to let the plumbers in when we hadn't been told they were coming - harrassed two of my flatmates to come back to the house from their respective countries before the end of june during a GLOBAL PANDEMIC when travel was LITERALLY ILLEGAL.
Agent replied · 12 April 2023
Dear Abby. Thank you for spending the time in providing a recent Google review. The 2 star rating is below the standard we would expect to provide our customers, and I wonder if you can provide clarity as to why you were not inclined to provide a higher star rating. If you would prefer you can contact me in confidence on tim@tppuk.com. Regards Tim
5/5
GoogleThe team were in regular contact with us weekly to help progress the purchase of the property. Julia Goodwin & Nadine were very helpful & informative.
Agent replied · 24 June 2024
Thank you for your feedback on the service you have received Rachael, and the help Julia and Nadine were able to provide. We pride ourselves on not just marketing a property but also providing regular progress reports to both buyers and sellers to help ensure a sale proceeds as smoothly as possible to a satisfactory conclusion. I know from the first moment you went down the driveway to the apartment you were taken by the view, and I am sure you will spend many an enjoyable hour just taking in the unique vista. Best Regards Tim
5/5
GoogleI thought Sally was fantastic, she was really professional but also very friendly. She was quick to respond to anything and kept me in the loop on any changes. Whenever she was not around she let me know in advance and the other team …
Agent replied · 2 June 2024
Dear Pippa Adams - Thank you so much for taking time to review our estate agent team at Llangefni and Sally in particular. Will pass on your kind words. Regards
5/5
GoogleExcellent service from Williams & Goodwin in selling my property. In an age where it often feels that we are pushed to use impersonal websites or industrial-scale call centres, it was refreshing to encounter proper personal service, backed …
Agent replied · 1 June 2024
Diolch yn fawr/Thank you Mr Davies for your review on our estate agent office. Delighted that we were able to assist. Customer service is an experience that we aim to ensure our customers enjoy. Regards.
5/5
GoogleWe received excellent service throughout the sale, and were very impressed with how quickly a buyer was found for the property and how we were kept up to date with everything as the sale progressed. We would definitely use Williams and Goodwin again.
Agent replied
So good of you to say so Carys. Glad we managed to get this sale through so quickly for you and your partner. No doubt you are being kept busy with your new born and thanks you for your kind words on how we have kept you in the picture throughout the sale. All the best and look forward to acting for you in the future Tim
5/5
GoogleA few years ago when my father died, it was down to me to see about selling his house. I used Williams and Goodwin and was very pleased I did. They were extremely professional, as well as being friendly and helpful from start to finish, everything went very smoothly. I would not hesitate to recommend them to anyone thinking of selling a property.
Agent replied
Good to hear from you with an lovely review of our service. Trust all is well, Regards - the Team at WGTPP
5/5
GoogleRyhs is a gentlemen and very professional. 1: Approach and opening conversations was excellent. 2: kept to the point, and He understood straight away. 3: find the solution.. In all very professional and downtown the earth.
Agent replied
Thank you for your kind and positive review of Rhys at our Llangefni office. Regards
5/5
GoogleAmazing team, very welcoming, friendly and supportive.
Agent replied
Thank you Miguel not just for the kind words about the team, and the support we were able to give you with your move from Portugal, but also for the chocolates and cake from back home. We hope you enjoy your rental whilst you are in the UK. Best wishes from us all
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Williams & Goodwin The Property People Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
Williams & Goodwin The Property People Ltd, Anglesey
1,170th of 18,569 UK offices
Top 10%
Trusted Agent award
Williams & Goodwin The Property People Ltd, Anglesey
1,378th of 18,569 UK offices
Top 10%
Industry awards
Williams & Goodwin The Property People Ltd branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Bronze, 5 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Sales, Wales (North)Holyhead
- Best in County (5)ESTAS 2026
- Gwynedd: Sales, Bangor, Gwynedd
- Isle Of Anglesey: Lettings (Landlords & Tenants), Lettings & Property Management
- Isle Of Anglesey: Lettings (Landlords & Tenants), Llangefni, Anglesey (Sales)
- Isle Of Anglesey: Sales, Holyhead
- Gwynedd: Sales, Caernarfon & Eryri Areas of Gwynedd
- Best in Postcode (5)ESTAS Best in Postcode 2026
ESTAS winners in three years, the group and its branches: 2021, 2022, 2026.
ESTAS awards by year, 2021 to 2022
2022 1 Best in County ESTAS 2022 winners
- Best in County (1)ESTAS 2022
- Isle of Anglesey: Landlords & Tenants
2021 1 Best in County ESTAS 2021 winners
- Best in County (1)ESTAS 2021
- Isle Of Anglesey: Tenants
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The Negotiator Awards
Williams & Goodwin The Property People Ltd is among The Negotiator Awards 2025 winners.
- GoldThe Negotiator Awards 2025: Estate Agency of the Year (Medium)
- SilverThe Negotiator Awards 2025: Regional Agency of the Year, Wales
Negotiator Awards winners in three years, the group and its branches: 2019, 2023, 2025.
Negotiator Awards by year, 2019 to 2023
2023 1 Gold and 2 Highly Commended The Negotiator Awards 2023 winners
- GoldThe Negotiator Awards 2023: Regional Agency of the Year, Wales
- Highly CommendedThe Negotiator Awards 2023: Website of the Year
- Highly CommendedThe Negotiator Awards 2023: Estate Agency of the Year (Medium)
2019 1 Gold The Negotiator Awards 2019 winners
- GoldThe Negotiator Awards 2019: Regional Agency of the Year, Wales
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
EA Masters
Williams & Goodwin The Property People Ltd and its branches won awards at EA Masters in two years, most recently 2019.
EA Masters winners in two years, the group and its branches: 2018, 2019.
EA Masters by year, 2018 to 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
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Questions about Williams & Goodwin The Property People Ltd
Which Williams & Goodwin The Property People Ltd office has the most reviews?
Bangor, Gwynedd has the most, with 364 reviews rated 4.5 out of 5, followed by Lettings & Property Management with 326.
Where are the Williams & Goodwin The Property People Ltd offices?
The six Williams & Goodwin The Property People Ltd offices, by town:
- All Wales Auction / Williams & Goodwin Auctions: 23 Church Street, Llangefni, Anglesey, LL77 7DU
- Bangor, Gwynedd: 313 High Street, Bangor, Gwynedd, LL57 1UL
- Caernarfon & Eryri Areas of Gwynedd: 313 High Street, Bangor, Gwynedd Wales, LL57 1UL
- Holyhead: 1 & 2 Market Buildings, Stanley Street, Holyhead, Anglesey, LL65 1HH
- Lettings & Property Management: Lettings & Property Management, 21 Church Street, Llangefni, Anglesey, Wales, LL77 7DU
- Llangefni, Anglesey (Sales): Sales, 23 Church Street, Llangefni, Anglesey, Wales, LL77 7DU
What do sellers say about Williams & Goodwin The Property People Ltd?
112 reviews from sellers, rated 4.9 out of 5 on average. For example, Alison wrote: "The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ..."
What do buyers say about Williams & Goodwin The Property People Ltd?
95 reviews from buyers, rated 4.9 out of 5 on average. For example, Cath wrote: "High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ..."
What do landlords say about Williams & Goodwin The Property People Ltd?
49 reviews from landlords, rated 4.9 out of 5 on average. For example, Shoned wrote: "Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ..."
What do tenants say about Williams & Goodwin The Property People Ltd?
79 reviews from tenants, rated 4.9 out of 5 on average. For example, Helen wrote: "Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ..."
Has Williams & Goodwin The Property People Ltd won any awards?
Yes. In The Trusted Agent 2026 awards, Anglesey won Trusted Agent and Anglesey won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Bronze, 5 Best in County and 5 Best in Postcode awards. The group and its branches have also won 8 other industry awards since 2018.
