Trusted Agent profile · Anglesey, Wales, Anglesey, Gwynedd and more
Verified
★★★★★
1,188 reviews across 6 offices and 6 platforms
Williams & Goodwin The Property People Ltd has six offices, in Bangor (two offices), Llangefni (three offices) and Holyhead (Anglesey, Wales, Anglesey, Gwynedd and Gwynedd Wales). Together they have 1,188 reviews on six platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 6 offices
52
Reviews on Facebook
Business-wide
3
Reviews on Yell
All 6 offices
360
Reviews on The Trusted Agent
All 6 offices
7
Reviews on Trustpilot
Business-wide
20
Reviews on allAgents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ...Read all 112 from sellers
High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ...Read all 95 from buyers
Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ...Read all 49 from landlords
Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ...Read all 79 from tenants
Williams & Goodwin The Property People Ltd's six offices, most reviewed first. Each has its own page.
Showing 360 reviews on The Trusted Agent only. Show every review
4/5
The Trusted AgentLetting management service
Staff from Williams and Goodwin llangefni branch have been polite courteous and helpful during the 5 years of our tenancy so far. Although some staff come and go some have been there since we moved in.
5/5
The Trusted AgentExcellent, friendly, reliable, service as landlords. Communication brilliant.
This will be my sixth year using Williams and Goodwin. I use the fully managed service. Communication is excellent whether, via telephone, e-mail or post and Jemma, my property manager, and the company have always been helpful and sorted out any issues promptly. Management visit reports, done by Greg, are easy to read and understand and carried out regularly. If repairs are noted on the report, with the landlord's/lady's consent, they will send you quotes, and because they use local companies to work for them it saves you looking for workmen for repairs. However, you are not obliged to use them if you do not wish! Organising external contractors for electricity, plumbing and gas, or re-decorating is also no trouble for them, and I have found their tradesmen to be very efficient, cost effective, and are well known in the area as good tradesmen. During the vacant period, they will arrange, with your consent, for the property to be cleaned, and any works needed are always done. When one of my tenants caused damage, which was not just a wear and tear issue, they used the dispute resolution service with the DPS to claim money owing. It was no hassle for them to help resolve the issues. They have also taken money from a deposit, with the tenants agreement for a minor repair. When a tenant leaves, if you want to re-let they always put the property back on the lettings market immediately, to avoid a void period. I am particularly pleased to receive regular updates as to progress when new tenants are vetted- there is never any need for me to go chasing information. Jemma (and the team) in the Llangefni office has been particularly helpful and efficient- thank you! I will certainly be using their services again in the future when I'm looking for another tenant.
4/5
The Trusted AgentGENERALLY A GOOD QUALITY SERVICE
We have been tenants of two properties, for the last nine years under the Williams & Goodwin Agency. Overall they provide a good quality service, which we are happy with. Both Jemma and Greg are very helpful and courteous, especially with regard to getting household fittings repaired due to breakdowns etc. The main quality though is that they listen and give good advice when required. We say Keep up the good work!
5/5
The Trusted AgentExcellent service in finding a tenant
My property became vacant rather unexpectedly and I was looking for a tenant asap. Thankfully the tenants were found quickly and with the minimum of fuss. I was particularly pleased to receive regular updates as to progress - there was never any need for me to go chasing information. Gwenno in the Llangefni office has been particularly helpful and efficient- thank you!. I will certainly be using their services again in the future when I'm looking for another tenant.
5/5
The Trusted AgentExcellent, friendly, reliable service as landlords
I have rented the property for 5 years and Williams and Goodwin have always been helpful and sorted out any issues promptly and efficiently.
5/5
The Trusted AgentVery Helpful with anything needed
Excellent service, anything needed it was of no hassle for them to help resolve the issue. Communication was excellent. very friendly. And Gwenno has been more than fantastic and helped me with any query i had quickly and efficiently.
5/5
The Trusted AgentNew tenants in residence within one week of previous tenant departure
The service by the Llangefni letting office has been excellent. Contacts have been prompt, efficient and courteous.
5/5
The Trusted AgentExcellent Customer Service
I was looking for a flat to rent and found one online and contacted Williams & Goodwin. I was dealt with by Vanessa Laidman-Davies who was excellent. The Service that I received was excellent and I am very happy with my flat.
Thank you for your fantastic 5 star review for W&G TPP Team in Bangor, we really appreciate you taking the time to place a review
5/5
The Trusted AgentVery hardworking, excellent service
Nothing was too much trouble for Jemma and the team, organising external contractors for electricity, plumbing and gas, as well as finding a lovely tenant for me, and keeping me up to date with all events. Highly recommended!
5/5
The Trusted AgentJust hardworking and excellent
I have over the last 5 years sold 6 very high quality Properties through Williams & Goodwin. I have felt inspired from day one with the Melvyn and the team who have understood our position as to value and they have believed and produced the Sales in line with our expectations and all along the way have kept a dialogue with us as the seller to achieve a mutual goal. Switched on, approachable, and progressive - all aspects rarely seen in an agent today.
Many thanks for taking the time to review our service, and for writing such a positive review. We wish you all the best with your new developments in Manchester and Cheshire. Kind regards from TPP team.
5/5
The Trusted Agentexcellent customer care and service throughout
The process of selling a house can be a very stressful and daunting prospect but the team at Williams and Goodwin were fantastic throughout all of the steps and were always helpful and available. I would recommend their services to others and would use them as an agent again.
5/5
The Trusted AgentHouse sale
Excellent service. Would happily recommend to anyone
5/5
The Trusted AgentExcellent support and advice
I received an excellent and courteous service throughout the sales process. I was kept informed of progress and requests were responded to promptly.Would be happy to instruct again in the future.
Thank you for taking the time to review our service. Kind regards
5/5
The Trusted AgentExcellent - Sold in a Week!
Can't speak highly enough of the excellent service and result - our cottage sold to a cash buyer in less than a week. We were delighted! Most highly recommended. All staff were polite and efficient.
5/5
The Trusted AgentGreat Service
We found their service to be friendly and efficient. From our initial contact to arrange the viewing to signing the tenancy agreement all of their staff were courteous, friendly and helpful. Communication is very good and they responded quickly when we phoned to report the front door lock had broken. We would not hesitate to recommend them to anyone.
5/5
The Trusted AgentMaking house hunting a joy!
I have been looking for my new home for over 8 months in North Wales. In the end I found it through another agent but not for want of trying by Williams and Goodwin, who were great! Tim always took time, never made me feel rushed, and was really helpful with everything. Highly recommend them and they were certainly part of what made the whole process of house hunting a real joy. Thanks so much Tim!
Thank you for your comments. Shame we didn't have the property you wanted in the end, however hopefully we can help you sell when you move next time!
5/5
The Trusted AgentFantastic Profesional service!
Excellent communication, Profesional service highly recommend. We would definitely use TPP again in the future.
Thank you for rating our service; it was a pleasure to achieve a successful result.
5/5
The Trusted Agentexcellent service in the sale of the house, staff very helpfull
Rating only, no written review.
5/5
The Trusted AgentAn efficient and reliable service, with excellent customer care
We have used the letting services of Williams and Goodwin for 5 years and they have proved to be both efficient and reliable in our dealings with them. From listing the property, to tenants moving in through to follow up visits and administration, the whole team work together to manage each stage thoroughly and smoothly. The team members are polite and professional but at the same time friendly and approachable, which works well for us. A special mention to our Property Manager, Rhian Cunliffe, who is always ready to help and willing to facilitate between our and our tenants' needs in a conscientious and professional manner. I would highly recommend Williams and Goodwin's letting services.
5/5
The Trusted AgentRating only, no written review.
Thank you for rating TPP.
3/5
The Trusted AgentGeneral rating after rental of property
I was not impressed with the service from W&G to begin with - not much known about the property when we were first shown round, and some teething problems which should not have happened given that the property was being offered via agents. However, I must thank a lady called Gwennno Griffith in Llangefni W&G as she has always given her best to resolve any issues I had and has always been helpful via phone or email. Excellent service and customer care from Gwenno.
5/5
The Trusted AgentHouse Sale
Excellent service from the girls in the office. Thoroughly recommended. Would I use them again..? Without a doubt...yes.!
Thank you for taking the time to review our service. So pleased we Sold for you!
4/5
The Trusted AgentOverall satisfied. Communication not always easy.
After meeting the manager (proprietor), with whom I was impressed, at the beginning of my dealings with this firm, I was disappointed with the follow-up. Communication was not easy. However, after a while I was given Ms Vanessa Lloyd to manage my letting, and I cannot praise her too highly. She is extremely efficient, responsive and always courteous.She is never officious or over-familiar, as are unfortunately some of her colleagues. Ms Lloyd has now been moved to the Bangor office and I find myself still ringing her, although she is no longer in charge of my letting.
5/5
The Trusted AgentGwasanaeth Cyfeillgar a Phroffesiynol
Mae gwasanaeth y Property People yn drylwyr ac ystyrlon bob amser. Rwy'n hyderus y gall y staff ymdopi gydag unrhyw sefyllfa mewn modd proffesiynol ac effeithlon, boed hynny'n weinyddu gwerthiant, pryniant neu osod tÅ·.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Williams & Goodwin The Property People Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,170th of 18,569 UK offices
Top 10%
Trusted Agent award
1,378th of 18,569 UK offices
Top 10%
Williams & Goodwin The Property People Ltd branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Bronze, 5 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Williams & Goodwin The Property People Ltd is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in three years, the group and its branches: 2025, 2023, 2019.
Negotiator Awards by year, 2023 to 20192023 1 Gold and 2 Highly Commended The Negotiator Awards 2023 winners
2019 1 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Williams & Goodwin The Property People Ltd and its branches won awards at EA Masters in two years, most recently 2019.
EA Masters winners in two years, the group and its branches: 2019, 2018.
EA Masters by year, 2019 to 20182019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Williams & Goodwin The Property People Ltd a message.
Bangor, Gwynedd has the most, with 364 reviews rated 4.5 out of 5, followed by Lettings & Property Management with 329.
The six Williams & Goodwin The Property People Ltd offices, by town:
112 reviews from sellers, rated 4.9 out of 5 on average. For example, Alison wrote: "The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ..."
95 reviews from buyers, rated 4.9 out of 5 on average. For example, Cath wrote: "High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ..."
49 reviews from landlords, rated 4.9 out of 5 on average. For example, Shoned wrote: "Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ..."
79 reviews from tenants, rated 4.9 out of 5 on average. For example, Helen wrote: "Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ..."
Yes. In The Trusted Agent 2026 awards, Anglesey won Trusted Agent and Anglesey won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Bronze, 5 Best in County and 5 Best in Postcode awards. The group and its branches have also won 6 other industry awards since 2018.
