Trusted Agent profile · Essex
Verified
★★★★★
879 reviews across 3 offices and 2 platforms
Williams and Donovan has three offices, in Benfleet and Hockley (two offices) (Essex). Together they have 879 reviews on two platforms, rated 4.9 out of 5 overall.
474
Reviews on Google
All 3 offices
405
Reviews on Facebook
Business-wide
Williams and Donovan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookExcellent service on our recent move to Benfleet. Thank you all for your professional care and attention, especially as you weren’t our agent! Special thanks to Lynn Beard, best wishes Sara & Mark
Hi Mark, thank you for your kind words, we'll make Lynn knows how much you appreciated all the hard work she put in on your purchase! Hope you enjoy your lovely new home.
5/5
FacebookFaultless. Everything Denise and the team did for us was professional, timely and efficient. Could not recommend them enough. P.s Thank you for the flowers
Hi Kelsey. Thank you for your kind words. We wish you all the best in your new home. 🏡
5/5
FacebookIncredible service! Tom went the extra mile in helping with clearing and selling the property and did so with efficiency and detail! Thank you!
5/5
FacebookI couldn’t recommend W&D enough!! We’ve just completed on our first house and the process was excellent thanks to them. The team made the whole process really smooth and simple! Excellent communication! Particularly with Lily, amazing staff!! Thank you so much for helping us get our dream home!
Hi Juliette, what a lovely review. We wish you all the best in your new home. I will pass this on to lily for you. Thank you.
5/5
GoogleVery informative and polite.
5/5
GoogleFaultless. Everything Denise and the team did for us was professional, timely and efficient. Could not recommend them enough P.s We loved the flowers
Thank you so much for your fantastic review!! :-) So pleased you liked the flowers and we're absolutely delighted to be recommended so highly.
5/5
GoogleIncredible service! Friendly and efficient staff going the extra mile to meet needs.
Amazing review, thank you Fi! We're always happy to go beyond; do let us know if you need us again.
5/5
GoogleLilly was punctual, friendly and answered all of our questions. She was helpful and professional even with my 3 year old asking her random questions. Many thanks for your time Lilly.
Thanks Chris, for your great review. Ah you're welcome, we're always happy to help ;) ..have passed on your kind words to Lily. Thanks again let us know if you need our help in the future.
3/5
GoogleRating only, no written review.
5/5
GoogleSpecial thanks to Denise, Jack and Lily for keeping the process moving when purchasing our new home. Particularly a special thanks to Denise who always went above and beyond to keep us informed.
5/5
GoogleRating only, no written review.
5/5
GoogleStaff helpfully .and great knowledge of area and good portfolio of propertys
5/5
GoogleI cannot praise Williams & Donovan enough for all that they have done to help us with our house move. There have been lots of hold-ups and issues with our chain and I can honestly say without Denise and Paul ensuring things kept moving, there is a good chance that the move would have not gone through. I particularly have to thank Denise who made sure we were always well informed and, no matter how stressed we were and no matter how many times I called, she was always the friendly, helpful voice at the end of the phone.
5/5
GoogleThose guys are 100% professionals and won't leave you with your problems alone. They are compassionate and can understand your needs and problems and would give 300% from themselves to help you. They helped me a lot when I was moving my family to the UK during COVID lockdown.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent team, excellent communication and a tireless work ethic. They went an extra ten miles for us in seeing the process through. Having bought through them ten years ago and sold through them during a pandemic, we can highly recommend them without hesitation.
5/5
GoogleA couple of months ago my boyfriend and I had the pleasure of Lorraine looking after us, step by step to help us through our applications and the move. Nothing was ever to much to ask and our entire experience with any member of Williams and Donovan was excellent. Even the numerous times we called Sales instead of lettings by mistake, they were always polite and helpful. My mum rents a property via the Benfleet office and agree's they are all lovely there too. Highly recommend. Thank you for all the assistance and no doubt in the future. Lorraine you are magical!
5/5
GoogleWilliams and Donovan are by far the most professional, efficient and responsive agents I have come across. They understand the emotional investment you are making and they support you as much as they can to get things through smoothly. They know what to do when stumbling blocks occur and deal with it straight away. All in all I wouldn't go with any other agent, I trust them to get the job done, while keeping you sane!
5/5
GoogleThe team at Williams and Donovan were fantastic while we were selling our house. They keep us up to date during the sale process and we’re always friendly to talk to.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Benfleet has the most, with 442 reviews rated 4.9 out of 5, followed by Hockley (1 Woodlands Parade) with 397.
The three Williams and Donovan offices, by town:
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
