Trusted Agent profile
★★★★★
280 reviews across 4 offices and 2 platforms
William Davis Homes has four offices, in Chesterfield, Rugby, Burton On The Wolds and Castle Donington. Together they have 280 reviews on two platforms, rated 4.3 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
William Davis Homes's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPamela at Regency Park
Pamela at Regency Park - Castle Donington was fantastic so helpful and we really appreciate everything she has done for us.
Hi Emma, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Pamela and the rest of the team at Regency Park at Castle Donington.Kind regards, William Davis
1/5
TrustpilotI would not recommend a William Davis…
I would not recommend a William Davis home to anyone, especially at the Castle Donnington development. Extremely rude sales staff, they go back on their word when you reserve a plot and are not trustworthy. They also like to discuss other developments in the area and bad mouth other developments which we believe to be very unprofessional. They also try to make you use their suggested solicitors but offering money towards it which is illegal for new builds to do. Wouldn’t recommend under any circumstances.
Hi Victoria, Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.If you can email us at customerservices@williamdavis.co.uk with some additional information, we will ensure this is fed back to the relevant team. Kind regards, William Davis
5/5
TrustpilotIts been a long while now since I moved in.
Its been a long while now since I purchased and moved onto the WDH development (Phase 2) on Wellington Place here in Market Harborough, (well actually 2 years, better late than never to write a revive then)! I found my whole experience, seamless from beginning to end and actually the most relaxed I've ever felt buying a house! That was primarily down to the front end sales team initially in my view, Tracey and Suzy. Also the way WDH obviously operate as a whole! At no time did I feel under pressure with WDH (as I had with some other companies)! I asked a question and without hesitation was given an honest reply. I am so please with all aspects of the house that I purchased, and the whole follow up process, as when you do call the office, they (the team) are always so friendly and responsive! The phase I live on and the development as a whole is well planned in my view and I feel comfortable here, what else can you ask for.😊Thank you WDH.
Hi there, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Tracey, Suzy and the rest of the team at Wellington Place.Kind regards, William Davis
5/5
TrustpilotA brilliant experience so far
I am in the process of buying my first home which has been daunting! Bev has been an absolute angel and has gone above and beyond to make the experience enjoyable. She has kept me informed every step of the way and given me any advice I have needed. She has made the whole process enjoyable.
Hi Louise,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev and the rest of the team at Houlton.Kind regards, William Davis
5/5
TrustpilotJust purchased a property with wdh in…
Just purchased a property with wdh in Rugby houlton I would say its one of the best house buying experience with wdh. Absolutely a brilliant consumer service.Especially, Bev from sales office is excellent, without her help we would have definitely not purchased this property. We had so many difficulties during the purchase process everytime we end up in a difficult situation she helped us in some way to get around the problem. Everytime we pop in to her office without appoinment she still welcomed us with smile(even before we confirmed the purchase). The so called other big builders should probably learn from wdf on what is customer first approach. The after sales process was also brilliant. John from the site team was excellent in preparing the snaging list and took action so quickly to get things resolved. I would strongly recommend to have a visit to the sales office if you looking for a new build in Rugby and I strongly would say you will get a better experience then other builders around Rugby. I would like to say a big thanks for Bev and wdh team for giving us a pleasent and a hassle free purchase experience.
Hi Mahensan, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev, John and the rest of the team at Houlton. Kind regards, William Davis
5/5
TrustpilotFabulous staff at Hastings Green…
We viewed a property at Hastings Green with Suzanne she was so professional and wonderful to deal with but we hadn’t sold our house we subsequently did sell and Sue put the property on hold and again was very well informed and a pleasure to deal with we finally met June Hall who is the normal site sales agent she also proved to be very professional and site knowledgeable with the result with a deposit paid and we cannot wait to move in will keep you informed but thanks again to the three musketeers
Hi Bernard,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Suzanne, June, Sue and the rest of the team at Hastings green. Kind regards, William Davis
5/5
TrustpilotJust moved in to our new home in…ruddington Nottingham
Just moved in to our new home in September 2023 on Lace fields ruddington Nottingham and it went very well,Thanks to Kelly in reception, she was there for us every step of the way always very helpful and polite any worries we had she handle it with professionalism .We can’t thank Kelly enough
Hi Deborah, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Kelly and the rest of the team at Lace Fields. Kind regards, William Davis
5/5
TrustpilotLace Fields
The whole experience has been seamless from beginning to end despite the fact we had to remarket our house. We found Kelly at Lace Fields excellent to deal with. All along she gave us honest advice and directed to a plot and house that suited our needs. We have only been in a week but our first impressions are very good and so warm!! The plots are quite spacious with good planing and grassy areas. The whole development is well planned and most of the roads are already in place. We would highly recommend so far and will review again after we have been in a while. Kelly is an asset to the company. LOL
Hi Gweneth, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Kelly and the rest of the team at Lace Fields. Kind regards, William Davis
5/5
TrustpilotOur whole experience from first putting…
Our whole experience from first putting down a deposit on our house at Wellington Place, Market Harborough to moving in at the end of September 2023 has been very positive. The sales team were excellent, keeping us informed on progress and answering our questions promptly. The site manager was also excellent before completion, on moving in day and in the months since. We had a few very minor snagging issues that were resolved swiftly and to our satisfaction. We have settled well into our new home and so far have had no issues. All in all, a lovely experience. Thank you to all involved and well done William Davis.
Hi Sue and Steve,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive! We're keen to know which development your purchase is from.Kind regards, William Davis
5/5
TrustpilotGreat choice
Service before and after moving in has been brilliant, Simon and Duncan have been excellent! Can’t praise them enough quality is brilliant and that’s from someone who’s worked in the new homes sector for 40 years. Fay and Harry have also been great, can’t recommend them enough!Don & Fiona Burley😁
Hi Don and Fiona,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Fay, Harry, Duncan and Simon and the rest of the team at Lime Gardens.Kind regards, William Davis
5/5
TrustpilotWellington Place Market Harborough Leicestershire
Wm Davies purchased our house as part of an exchange package . They gave us a fair price for our property and offered us a fair purchase price for their new build house. The exchange worked very well and we moved into our new home last year. The quality of the new property was very good with only a couple of very minor defects . On site sales team together with on site site management and office based customer service team were all very good to deal with . It was a pleasure to deal with such a quality house builder.
Hi Geoff, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to the team at Wellington Place.Kind regards, William Davis
5/5
TrustpilotFully recommend William Davis
We’ve been in our house on the Lace Fields development for 18 months now and can report that we are totally satisfied with William Davis and the build quality. Soon after moving in we hired a Snagging Inspector, who rigorously assessed the house, drainage and build quality. He only found very minor issues and his overall conclusion was to congratulate us on having bought a very good house.The minor snagging issues were immediately put right by William Davis to our complete satisfaction. Since then you get a 24 month period to report any issues. We have only had to report one issue that was cosmetic rather than structural and yet again William Davis very quickly rectified the problem. The house itself is extremely energy efficient with our average monthly energy bill (gas and electric) being £85 and we’re still in credit. Our house also has been very well designed to maximise space. It flows very well and we enjoy living here. Outside there is good/generous space between neighbouring properties which you don’t often get on new estates.There are two or three other new build sites close by, which generally the houses are not as well constructed as our home. Additionally, the equivalent houses to ours are generally £30,000 to £60,000 more.After 18 months I felt this is a good time to write this assessment as any major issue would have emerged by now.To conclude we believe that we’ve really got very good value for money and would recommend William Davis to anyone.
Hi Richard, Thank you for taking the time to leave a positive review, we really appreciate it! We are pleased to hear that your experience has been positive and your expectations were met with your new home. We will pass your comments to the team at Lace Fields.Kind regards, William Davis
5/5
TrustpilotHighly Recommended!
We found our perfect home with the help and support of Tracey and Suzie, the on-site Sales team at the Wellington Place development and we couldn't be happier. They enabled us to sell our existing property and complete the purchase of the new one, keeping us fully informed throughout the entire process.We moved in, in May 2023, and both the house and the after-sales Customer Service, has exceeded expectations. We would highly recommend.
Hi Bob, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Tracey, Suzie and the rest of the team at Wellington Place. Kind regards, William Davis
5/5
TrustpilotBev from William Davies in Rugby was an…
Bev from William Davies in Rugby was an absolute delight. We traveled from Leicester to view a home, and she exceeded our expectations by guiding us through all the processes and procedures. Bev was not only kind and welcoming but also proficient in answering all our questions. She is truly an asset to the organisation. Thank you for providing us with a wonderful experience and assisting us in making our decision.
Hi there, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev and the rest of the team at Houlton. Kind regards, William Davis
1/5
TrustpilotBelow par developer
Below par developer, disorganised. Cheap material, cheap workmanship, back finishing with endless list of flaws, lack of services, customers are to be ripped off, refuse to follow up, their contractors are the worst. Not even worth a star but Trustpilot forces to give star before comment can be put in.
Hi there,Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. If you can email us at customerservices@williamdavis.co.uk with some additional information including details of your development, we will ensure this is fed back to the relevant team. Kind regards, William Davis Homes
1/5
TrustpilotCustomer Care?
Buying the property was not an issue however customer care since moving in has been far from acceptable. You can never get hold of anyone when you ring the number. So you have to leave a message. Usually nobody returns your call until you have followed up with a second call and message. Reluctant to take accountability for any issues outside of minor decorative snags. Lindsay in particular demonstrates a complete lack of empathy and offers ‘sort it yourself’ advice. Would expect far better from a company of this size
Hi Barry, Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. If you can email us at customerservices@williamdavis.co.uk with some additional information including details of your development, we will ensure this is fed back to the relevant team. Kind regards,William Davis Homes
5/5
TrustpilotThank you for going above and beyond
Moving house is stressful especially when relocating and trying to manage finding a new job but Kelly made the experience successful and stress free one. Kelly went above and beyond to support me and my partner in getting a property on the Lace Fields development. She tailored everything to our needs and was in regular communication. Kelly's understanding and caring nature made this big life change a much easier one with her kindness and support.We are so happy in our new house that we were able to make our own through the support and help of Kelly. Kelly, Kai and Ollie have also been a fantastic help since moving into the property ensuring we are settled. Thank you for an excellent experience.
Hi Alice,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Kelly, Kai and Ollie and the rest of the team at Lace Field.Kind regards, William Davis
5/5
TrustpilotAbsolutely fantastic customer service.
Bev has provided a truly amazing home buying experience right from the very start, compared to other new build sales we have dealt with in the past what we’ve had from Bev has stood way above. She has given us updates at every step and always happy to help. I can honestly say Bev has made the whole buying experience a pleasure even when at times things got a bit stressful. 10/10!
Hi Ellie,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev and the rest of the team at Houlton.Kind regards, William Davis
5/5
TrustpilotExceptional Service from Bev James-Hill, Sales Consultant at William Davis
I wanted to take a moment to share my experience with Bev James-Hill.From the very beginning of my journey to find a dream home, Bev exhibited exceptional professionalism and dedication. Her knowledge of the market and understanding of my requirement made the entire process seamless.What truly set Bev apart was her unwavering commitment to understanding my unique needs and preferences. She took the time to listen attentively, answer the questions, and provide valuable insights that ultimately helped me make informed decisions.Throughout the process, Bev consistently demonstrated a keen eye for detail. She ensured that every aspect of the new build, from the architectural design to the finishing touches to commercials, aligned perfectly with my vision. Her meticulous approach gave me the confidence that I am making a sound and informed decision.One of the standout qualities of Bev was her remarkable responsiveness. She was readily available to address concerns, provide updates, and coordinate with the Head Office Team. This level of communication and accessibility made me feel valued and well-supported every step of the way.In addition to her professionalism, Bev displayed a genuine passion for helping me find not just a house, but a home. Her enthusiasm for the real estate industry and her commitment to ensuring complete satisfaction were truly inspiring.Thanks to Bev's expertise, dedication, and unwavering support.I wholeheartedly recommend Bev James-Hill to anyone in search of a skilled, knowledgeable, and dedicated sales consultant in the world of new builds. Her commitment to excellence and customer satisfaction is truly second to none.Thank you, Bev James-Hill, for your outstanding service and look forward for a smooth completion of the current transaction.Warm regards,Uday
Hi Uday,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev and the rest of the team at Houlton.Kind regards, William Davis
5/5
TrustpilotSince viewing my property in March this…
Since viewing my property in March this year I have found the sales manager Bev James immensely helpful. Whatever query I have she either sorts it out or points me in the right direction. I award her a double gold star!!.
Hi Val,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Bev and the rest of the team at Houlton.Kind regards, William Davis
5/5
TrustpilotLovely Lace Fields
Buying a new home is one of the most stressful things you do in life and boy was this a stressful time. Our one constant in the whole process was Kelly our amazing sales consultant at Lace fields Ruddington. She literally made the whole William Davis purchase run like clockwork. Nothing was ever too much trouble. Any questions, queries or niggles Kelly sorted them instantly, she handled every aspect with ease and professionalism. Kelly’s friendly disposition and knowledge of the business makes the whole process easier and we will be forever grateful to her for making our new home journey a happy one. Justin the site manager, Ollie & Kai we also want to shout out as they are made our move into our new home as smooth as possible. We can’t recommend this company highly enough, every member of staff on this site have been professional and friendly at all times. Oh and for the record the house is amazing 😊
Hi Amanda, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your positive comments to Kelly, Ollie and Kai and the rest of the team at Lace Fields.Kind regards, William Davis
5/5
TrustpilotGreat communication from reservation to…
Great communication from reservation to legal completion. Even managed to bring the program forward to meet the demands from within our chain. Would definitely recommend the well presented home we now love.
Hi Tracie, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your positive comments to the team.Kind regards, William Davis
5/5
TrustpilotCan’t praise this builder enough
Can’t praise this builder enough, if I could give more than 5* I would. From stepping into their sales office to moving in all the staff & personnel have been amazing, nothing is too much trouble and they have all gone above and beyond to make sure we are happy in our new home. We absolutely love our house, the quality is second to none. We paid for a professional snagger to inspect our property after moving in as we had been told it was a good idea but frankly he didnt really find anything. His words on leaving were I am very pleased for you both the property is superb!I would definately recommend this builder, my husband & I have bought new properties in the past from other builders but this house is the best. Special thanks to Fay in the sales office for her friendly professionalism, Simon the site manager, Duncan assistant site manager & Wayne who have done all they can to make this house move seamless & have given us our perfect forever home.
Hi Vincent, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to the team at Lime Gardens. Kind regards, William Davis
5/5
TrustpilotKelly Rudkin - William Davis Homes
Kelly Rudkin, sales advisor at the lace fields development in ruddington, has been the face of all my dealings with William Davis Homes.The experience has been professional, well informed, patient and kind. The process of house buying takes time and needs to be well considered not rushed, and this has certainly been my experience, and is a great reflection on this organisation.The quality of their homes is top quality, and the overall experience a very positive one. Thank you. John D.
Hi John, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive and we will pass your comments to Kelly and the team at Lace Fields. Kind regards, William Davis
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chesterfield has the most, with 264 reviews rated 4.3 out of 5, followed by Rugby with 233.
The four William Davis Homes offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
