William Davis Homes estate agents in Chesterfield, Rugby, Burton On The Wolds and 1 more

★★★★★ 5/5

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Review for William Davis Homes(Houlton Site) and Sales Advisor Bev James-Hill: Excellent Home Reservation Experience

Our journey to reserving a new home with William Davis Homes was nothing short of excellent. Bev James-Hill, our Sales Advisor, has been exceptional throughout the entire process. Her friendly demeanor, detailed approach, and unwavering support made the selection process enjoyable and stress-free, ultimately helping us choose our perfect home.Friendly and Approachable:Bev’s friendly and approachable nature was evident from our first interaction. She took the time to understand our needs and preferences, making us feel valued and heard. Her ability to build rapport and establish trust made us confident in her ability to help us select the perfect home for our family. Bev’s warm personality and genuine interest in our well-being set her apart from other agents.Attention to Detail:Bev’s attention to detail was impressive. She provided us with comprehensive listings that matched our criteria, saving us time and effort. During property viewings, she pointed out both the positives and potential concerns, ensuring we had all the information needed to make informed decisions. Her detailed knowledge of the market and the neighbourhoods we were interested in was incredibly valuable.Excellent Communication:Bev’s communication skills were top-notch. She kept us informed about every aspect of the reserving process, promptly answering our questions and providing regular updates. Her transparency and clear explanations helped us navigate the complexities of selecting a home with ease. We always felt well-informed and confident in our decisions, thanks to Bev’s proactive approach.Successful Home Reservation:With Bev’s guidance, we found our dream home. Her negotiation skills were instrumental in securing the property within our budget. Bev handled all the paperwork efficiently, ensuring a smooth and timely reservation process. Her dedication to our satisfaction and attention to every detail made the experience positive and rewarding.ConclusionOur home selection process with William Davis Homes was exceptional, thanks to the invaluable help of Bev James-Hill. Her friendly demeanour, meticulous attention to detail, and excellent communication skills made the process seamless and enjoyable. We are grateful for Bev’s support and highly recommend her to anyone looking to buy a home. Her professionalism and personal touch truly made a difference.

Srikanth · 28 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Recently purchased a property on 2.5.24

Recently purchased a property on Lace Fields, Ruddington. We are delighted with the house and development where great attention to detail ensures each property has a truly individual feel. We particularly wish to thank Kelly Rudkin, sales consultant, who ensured that the house purchase progressed smoothly and on time. Kelly went over and beyond the call of duty with regular prompt communication and great attention to detail. Her professionalism, kindness and support throughout this sometimes daunting process was greatly appreciated. Thank you so muck, Kelly.

J · 26 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Excellent service from sales office

First review for William David but unlikely to be the last as we go through a potential buying process. We have been dealing Bev for the Houlton Site over the past few months. We are probably difficult customers as we keep changing our mind on our circumstances, timelines and preferences, but Bev has been so patient and massively helpful. This is a big purchase and we have lots to think about. We have spoken to just about every house builder on the site but the customer service from Bev cannot be matched. Often I have found that without being in a position to sign on the dotted line I often feel a little brushed off (politely) in most developments but Bev has been the opposite. If I am honest, whilst ultimately the right house will drive our final position, the customer service from William Davis makes a massive impact on our potential next steps. For what it is worth I have friends and family who have previously bought with William Davis in a different development who had had similar positive experiences as well.

Paul · 19 May 2024 · William Davis Homes Rugby

★★★★★ 1/5

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Horrendous experience - Thorpebury in the Limes.

A truly horrendous experience from William Davis Homes. Please beware as you will be sucked in with a kind sales team and when you complete they will discriminate against you and completely disregard issues that you are legally entitled to have fixed. We have been back and forth with nothing but emails ofmisinformation and excuses from the head of customer services and operations director. - We received our keys in early December, after the property was delayed due to a miscommunication between the sales team and solicitors. - Upon completion we moved into a home where our driveway was not tarmaced and we had an unfinished street. We constantly went back and forth with a customer service advisor and the person in charge of our post occupation snags. I complained many times of damages to my car due to the uneven surfaces and they didn’t care. They were both completely unhelpful and equally lacked the basic skills to resolve issues. A complete disregard for customers that have spent thousands of their hard earned money on their homes. We fought from December to May and finally our driveway has been topped. The reason for this? Since we had moved in and the house next door had not been sold for over 4 months, so they decided to pour their manpower and energy into the homes on the next phase that had been sold in order to pocket their money as quickly as possible. We were constantly told that because the house next door was incomplete they could not top our driveway, however there were plenty of weeks where there was no work being completed at the home next door and no effort to apologise or resolve our issue. We kept getting a date for the driveway to be topped and this kept getting delayed every week. We were constantly chasing the site team and customer services advisor but had no resolution. We then raised our complaint to stage 2 and 3 and magically when it reached stage 3 our driveway was topped! What a shock! - We were promised 3 different wifi providers are wired up to our home. When we received our keys and tried to get our wifi installed our network provider said that they did not have lines wired to our home and we ended up waiting over a month for our wifi to be installed and lost days of work. We also checked with the other 2 providers and they were not wired up to our homes, nor our neighbours. To this day there are people that still haven’t had their wifi installed due to delays from the developer. Absolutely disgraceful! - A couple of weeks after we had moved in, our neighbours garage had flooded due to a lack of drainage being installed. In order to fix their drainage we woke up to builders breaking into our garden through our back fence without any permission from us. They TRESPASSED onto our property and left it a mess for many weeks with orange barriers and an un secure fence. This in turn damaged our turf which has still not been fixed and was promised by the operations director to be complete on the 3rd of March! - they were unable to resolve issues, and do not know how to speak to customers or have the common courtesy to contact people that have been troubled and robbed of their hard earned money by their company. We were told that our issue would be resolved within 7-10 days of receiving an email from them, it is now 3 weeks later and I am still waiting to receive any communication. They also had the audacity to blame the issue with my driveway on Easter holidays, when this should have been completed in December.Absolutely disgusting behaviour from these guys. Do yourselves a favour and avoid wasting your time, energy and money on this company and their disgraceful staff.

R · 13 May 2024 · William Davis Homes Rugby

★★★★★ 1/5

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Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Alpesh · 10 May 2024 · William Davis Homes Chesterfield

★★★★★ 1/5

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Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Al · 10 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

Trustpilot

Lime Gardens

I visited Lime Gardens, Sutton Bonington, and the sales representative Harry Quick, was friendly, helpful, and professional. I then purchased a house on this development, and Harry has been brilliant. Nothing has been too much trouble for him and I have really appreciated being able to ask for his assistance. Thank you Harry!! 👍

Customer · 7 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Prince’s Place

We have just bought a new build in Prince’s Place, Radcliffe on Trent. We have found our home buying experience brilliant from start to finish. Marie our sales consultant was there to guide us the whole journey. We found her so helpful, going above and beyond on several occasions. We can’t thank her enough for her support, advice and being so proactive in every situation. We found our move in was made very straightforward and house build great, with a professional snagging survey only flagging minor cosmetic issues - all sorted in a timely fashion. We would recommend William Davis.

Andre · 6 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

Trustpilot

Amazing customer service!

We have reserved our first home and Bev our sales exec has made it such a lovely experience, she is so kind and knowledgable, answering any queries we had as first time buyers and made us feel really confident about the process! We made our choices the same day and she was so patient with us even when we changed our minds! I would recommend to anyone to buy with William Davis especially if Bev is your sales exec as you are sure to get great customer service!

Emily · 5 May 2024 · William Davis Homes Rugby

★★★★★ 5/5

Google

I love my new home!

Isobel · 28 April 2024 · William Davis Homes Burton On The Wolds

★★★★★ 4/5

Google

Rating only, no written review.

Hatem · 14 April 2024 · William Davis Homes Castle Donington

★★★★★ 5/5

Google

Rating only, no written review.

M · 14 April 2024 · William Davis Homes Castle Donington

★★★★★ 1/5

Google

Just don’t expect a good garden! Apparently they come with a landscaped one. Sounds great on paper and at a sales pitch. Reality is we’re on our third back garden now and having to dig it all back up due to the bogging and flooding. No one has ever taken the issue seriously and four years in we’ve not got the worst garden ever that you can’t even walk on without sinking in. WD reluctantly have replaced lawns added about 5m of land drains and paid over the odds for other pointless bits but ultimately never fixed the issues. Washing their hands of the issue. Not the only ones on the estate with issues but always fobbed off. Lots of money spent on this house and would absolutely never recommend WD to others and if you have the choice to but elsewhere do it! You won’t regret it!

Robert · 12 April 2024 · William Davis Homes Chesterfield

★★★★★ 5/5

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Customer Service with a Smile

We were viewing completed plots at the Shepshed site on all 3 and some 4 bedroomed homes as the site nearest to us did not have any to view.We had the good fortune to come across Nicky based at Shepshed. Nicky was super helpful, professional and very engaging. She went out of her way to give us a good idea of all of the houses that William Davis build which fell within our budget. Nothing was too much trouble and she happily went about her job with a smile on her face, she loves her job, you can just tell.Nicky is a real asset to the team at Shepshed and made the task of viewing various plots fun, entertaining and light hearted. The homes themselves seem to ooze quality and we both look forward to finding the home of our dreams.Thanks again Nicky you were a star!

Joanne · 11 April 2024 · William Davis Homes Rugby

★★★★★ 3/5

Google

Rating only, no written review.

Sean · 27 March 2024 · William Davis Homes Chesterfield

★★★★★ 1/5

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Unhelpful

Unhelpful, have many issues with our new build, which they refuse to fix, even when going to them directly. They used cowboy contractors and now refuse to do the corrections.Have contacted customer services and its like talking to a brick wall.

Sammy · 27 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

Google

Rating only, no written review.

PaulBulmer121 · 24 March 2024 · William Davis Homes Burton On The Wolds

★★★★★ 5/5

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Kelly Rudkin

Kelly Rudkin, sales consultant, is quite professional manager who has been extremely helpful throughout the process of purchasing the property that has been made smooth and straightforward thanks to her. She has always answered any questions in an informative, courteous and respectful way, even if she had to go the extra mile to do so. We are highly appreciate and extremely grateful to Kelly’s help!

Sausan · 20 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

Trustpilot

Kelly is the best ☺️

I’ve recently moved into a beautiful house in Lace Fields Ruddington, sold to me by Kelly. I’ve never had such good service, she genuinely cares about her customers, follows up on promises and goes out of her way to make everything runs smoothly. Moving here was a big deal for me, a total change in my life and Kelly just made it easy. Thank you 😊 My house is really lovely, I’m awaiting snagging but any initial issues have been dealt with swiftly. Fixtures and fittings are much nicer than in usual new builds and the finish is mostly really good. My only gripe is that I’m currently living on a building site. I’m the first one to move in down a dead end and it’s very dark at night, muddy and noisy in the day time. I understand that the builders have to work but I feel like it should have been a few more weeks before anyone moved in. Despite this everyone has been really helpful, especially the site manager Ki, and everyone has gone out of their way to make things as easy for me as possible. Thank you, hopefully my new life will be all shiny like my new house. 🙃

Yasmin · 11 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Exceptional Support from Bev James-Hill at William Davis Homes Houlton Rugby Site

I would like to express my heartfelt appreciation for the outstanding support and assistance provided by Bev James-Hill at the William Davis Homes Houlton Rugby Site. As we navigate through the home-buying process, Bev has consistently demonstrated a high level of professionalism, kindness, and patience, making our experience truly exceptional.From the initial stages of our engagement with William Davis Homes, Bev has been a guiding light, addressing our questions and concerns with utmost clarity and transparency. Her willingness to go above and beyond to ensure that we feel informed and confident throughout the purchase journey has been remarkable.One of the standout qualities that sets Bev apart is her unwavering commitment to customer satisfaction. She has taken the time to understand our needs and has provided invaluable insights that have significantly contributed to our decision-making process. Her dedication to ensuring a smooth and enjoyable experience is truly commendable.As we approach the exchange of contracts, I am confident that the positive momentum and exceptional service we have received thus far will continue. Bev's proactive communication and attention to detail have instilled a high level of trust in the process, assuring us that we are in capable hands.Bev James-Hill has been a true asset to the William Davis Homes team at Houlton Rugby Site. I wholeheartedly recommend her to anyone in search of a knowledgeable, supportive, and customer-focused professional in the home-buying journey.Thank you, Bev, for your outstanding service and for making our experience with William Davis Homes truly amazing.

Prabhakar · 11 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Our experience so far with William…

Our experience so far with William Davies Homes (WDH) is at Houlton Rugby development and our interaction is mainly with Bev in sales. Bev is a godsend to us, clearly understood our requirements, very kind but equally knowledgeable and very well knows the trade, great people skills and awareness, showed compassion and understanding of challenges, good communicator, patiently and professionally dealt with us from various visits of enquiry to proceeding with next steps and subsequent communication on next stages of the ongoing process. We wouldn’t have selected WDH if we had not received such an excellent experience. Bev is a great asset to WDH and I strongly recommend WDH Houlton and when they have someone like Bev, the process is lot more smoother and effective. Thank you Bev.

Mr · 11 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Great customer service with a personal touch

My fiancée and I have had a great experience since the beginning of dealing with William Davis, primarily due to Bev’s friendly and knowledgeable manner. Bev has been incredibly accommodating and knowledgeable in our pursuit to buy our family home. After visiting many developments and show homes in our search for our home we’ve both been very impressed with how we’ve been treated at William Davis Houlton. We would like to thank Bev for her kindness and expertise.

Jordan · 9 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Excellent Service and Quality - A Review for William Davis Homes @ Harborough

The entire experience has been seamless, and we felt incredibly well looked after throughout the journey of purchasing the house. From the very beginning, the team of sales representatives, Tracey and Suzy, were exceptional. They were kind, supportive, and always available to address any queries or concerns we had. Their prompt responsiveness and effective communication with us and other parties involved made the whole process much smoother and stress-free.We are pleased with the quality of our new house. Any minor issues that arose during the build were swiftly addressed by the site manager, Neil, and his team. Their efficiency and professionalism ensured that our concerns were promptly resolved, allowing us to fully enjoy our new home.As part of the service, we received comprehensive house demonstrations on how to use the Hive system, which has proven to be one of the best upgrades in our new house. The Hive system has not only enhanced the functionality and convenience of our home but has also resulted in significant savings on our gas consumption.Overall, our experience with William Davis Homes has been outstanding and stress free! The service provided by Tracey, Suzy, and the entire team has exceeded our expectations. We are delighted with the quality of our new house and the support we received throughout the process.We would highly recommend William Davis Homes to anyone seeking a reliable and trustworthy builder. Thank you for making our dream home a reality.

Akvile · 5 March 2024 · William Davis Homes Rugby

★★★★★ 5/5

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Surprisingly good!

Stephanie Holland at Skylarks Chesterfield really knows her onions and yet she’s not even a gardener! What she is, is a font of knowledge and ruthless efficiency wrapped up in a very pleasant lady.The house itself is, much to my surprise, exceedingly well constructed with the most minor of snags at handover which were all rectified without hesitation.Would I buy another WD house? I’d be tempted if there was a bit of negotiating room on the table!

Steven · 3 March 2024 · William Davis Homes Rugby