Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleLike many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff.
Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently.
We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt.
We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low.
update 3/3/26
System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.
Debbie · 3 April 2026 · Webbers Estate Agents Great Torrington
Agent replied · 3 August 2026
Hi Debbie,
Thank you for your honest feedback, 12 years with us means a lot, and we genuinely value your loyalty.
Performance issues are unusual for us, and we're sorry you've experienced some recently, our track record over 12 years speaks for itself. We're in a period of transition, but we're committed to getting back to our best.
We've recently appointed a new Operations Manager and are expanding our support team to bring service levels back to the standard you'd expect from us.
We're confident you'll start to see those improvements reflected in your day-to-day experience.
★★★★★ 5/5
GoogleWe had an excellent experience with the team handling our purchase of a Brockenhurst property. From the initial viewing through to exchange and completion, they were professional, responsive and proactive throughout.
What really stood out was their communication and calm persistence in progressing the purchase. They kept all parties aligned, followed up where needed, and ensured momentum was maintained at key moments.
Overall an excellent service with particular thanks to Darren and Chris.
Jack · 2 April 2026 · Webbers Estate Agents Great Torrington
★★★★★ 5/5
GoogleWhat a great company to deal with always informative and kept up to date with what happening
Andrew · 2 April 2026 · Webbers Estate Agents Great Torrington
★★★★★ 1/5
GoogleDo not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.
Charlie · 2 April 2026 · Webbers Estate Agents Bude
★★★★★ 1/5
GoogleRating only, no written review.
Jamie · 2 April 2026 · Webbers Estate Agents Great Torrington
Agent replied · 2 June 2026
We believe this review to be false as we have no Jamie’s in our software, emails or call library 🥰 …
★★★★★ 5/5
GoogleAlways get any issues booked/resolved . Easily can contact.
Kirsty · 30 March 2026 · Webbers Estate Agents Bodmin
Agent replied · 15 April 2026
Thank you, Kirsty, for your lovely 5‑star review! We’re really pleased to hear that any issues have been quickly dealt with and that you’ve found it easy to get in touch with us.
Our team at Webbers Estate Agents Bodmin always aims to provide helpful, reliable support, and it’s great to know this has been your experience.
If you ever need anything in the future whether you’re thinking about property sales or houses for sale in the Bodmin area we’re always here to help.
Best wishes,
Rick Huckle
Local Director, Webbers Bodmin
★★★★★ 5/5
GoogleGreat service Freddie was quick with responses and very helpful with anything I got stuck on had everything sorted with no stress
Michael · 29 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleI had a great experience with Freddie, who helped me find a tenant for my property. From start to finish, Freddie was professional, proactive, and extremely reliable.
What stood out the most was his communication, he kept me informed at every stage of the process, providing regular updates and making sure I always knew what was happening. This made the whole experience smooth and stress-free.
Freddie was also very efficient in securing a tenant and handled everything with attention to detail and care. I felt confident throughout that my property was in good hands.
Federica · 29 March 2026 · Webbers Estate Agents Bude
Agent replied · 29 August 2026
Thank you so much for your fantastic review.
★★★★★ 5/5
GoogleFreddie was brilliant throughout the process
Ben · 29 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleMaintenance, cleaning and service is at top quality. Tough prices are on higher end but everything else compensates for the same . Shay Forbes manages our apartment and his response to any issue is quick and effective. Thanks
Imran · 28 March 2026 · Webbers Estate Agents Bude
Agent replied · 28 August 2026
Hi Imzzy,
We love to hear of a happy resident! Thank you for you the great feedback. … More
★★★★★ 5/5
GoogleErjana was so great in helping our family relocate back to London in the Stratford area. Couldn’t be more grateful for helping us find the perfect home for our little family. Thanks so much Erjana for your help once again, you’ve been amazing.
Marcus · 28 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleKyle is super friendly, helpful and professional
Emma · 28 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleTianne was very helpful and transparent during the process, which made our experience finding our new home much easier.
Bruno · 28 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleWe had a great experience with Kyle when we were looking for a rental property. He was very responsive throughout the process and always worked around our schedule, which we really appreciated. Thank you so much for all your help
Emily · 28 March 2026 · Webbers Estate Agents Bude
★★★★★ 5/5
GoogleRating only, no written review.
Rich · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi Rich, thank you for the 5-star google review!⭐- RMJ Chatham
★★★★★ 5/5
GoogleTia at RJ Chatham was great, very professional, answered all my questions and made me feel at ease from start to finish
Neil · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi Neil, thank you for this brilliant google review about Tia. - RMJ Chatham
★★★★★ 5/5
GoogleThe shear brilliance of Tia was beyond what I could comprehend. She showed exceptional professionalism, splendid and swift skill in the valuation of our property and then wrapped it all up with scintillating survey of the whole building surroundings. Her excellence and dedication to work is simply exceptional. She diligently sent the necessary documents within stipulated time and got everything promptly set up to our amazement. They guide you all through the process without stress or hassles. I score her a million stars as 5 wouldn’t do justice to the awesomeness of her work.
Ogundare · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Thank you for this amazing review about Tia! We are so pleased you had an outstanding experience. - RMJ Chatham
★★★★★ 5/5
GoogleGreat, friendly, professional service, thanks Tia
Dec · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi Dec, thank you for this 5-star review about Tia! 😊 - RMJ Chatham …
★★★★★ 5/5
GoogleFriendly professional estate agents, gave clear procedure and instructions every step of the way.
David · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi David, thank you for this great review. We are so pleased youre having a brilliant experience. - RMJ Chatham
★★★★★ 5/5
GoogleExcelent service, agent very professional and knowledgeable about property and area. Thank you Kaia 😊 …
Miriam’s · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi Miriam, thank you for leaving this honest and complimentary review about the team. We truly appreciate you sharing your experience with others!🥰 …
★★★★★ 5/5
GoogleThanks to Kaia for a smooth viewing in Chatham this weekend! She was punctual and professional, but more importantly, she didn't rush us through the rooms, which made the whole thing feel really relaxed. Kudos 👍 …
Adenrele · 27 March 2026 · Webbers Estate Agents Great Torrington
Agent replied · 27 June 2026
Hi Adenrele, thank you so much for sharing your recent experience at a viewing with our viewing guide Kaia - we are so pleased you had a great experience!😊🏡 …
★★★★★ 5/5
GoogleAmelia Wootton at the Weybridge office, has been amazing and really helpful throughout the whole process!!
Kelly · 26 March 2026 · Webbers Estate Agents Bude
Agent replied · 26 June 2026
Hi Kelly,
Thank you so much for your kind words, Amelia does prides herself in her customer care and she'll be trilled to receive such a lovely review.
Kind Regards
Claudia Thorpe
Lettings Manager
★★★★★ 5/5
GoogleI recently rented a house in Weybridge and was helped by Claudia and Louis, who were both amazing. I cannot recommend them more highly.
Moving can often be stressful, but Claudia’s professionalism, patience, and kindness shone through as she helped me navigate the process. She was always highly responsive and extremely helpful in resolving any issues that came up.
Similarly, Louis is highly attentive and together they make a terrific team!
I’m moving to Weybridge from London and I and my two boys Leo and George are looking forward to being part of a community with such lovely people. Truly a class act in every respect.
David
David · 26 March 2026 · Webbers Estate Agents Bude
Agent replied · 26 June 2026
Thank you so much for such a fantastic review David. It really does mean a lot to Louis and I.
We're looking forward to having you as part of the community. You know where we are if you need any recommendations too.
Luna is very much looking forward to meeting Leo and George too.
I hope your move on Monday so smoothly too.
Kind Regards
Claudia Thorpe
Letting Manager
★★★★★ 4/5
GoogleRating only, no written review.
Kevin · 25 March 2026 · Webbers Estate Agents Ilfracombe
Agent replied · 22 April 2026
Thank you, we really appreciate you taking the time to share it your experience
.
Our team at Webbers Estate Agents Ilfracombe always strives to provide a helpful and positive experience for anyone looking at property sales or houses for sale in the area, so it’s lovely to know you were happy with the service.
If you ever need any advice or support with your next move, we’re here to help.
Best wishes,
Henry Swain
Local Director, Webbers Ilfracombe
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