Trusted Agent profile · Surrey and Hampshire
★★★★★
310 reviews across 4 offices and 2 platforms
Waterfords has four offices, in Camberley, Yateley, Chobham and Ascot (Surrey and Hampshire). Together they have 310 reviews on two platforms, rated 4.8 out of 5 overall.
300
Reviews on Google
All 4 offices
10
Reviews on Facebook
All 4 offices
Waterfords's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Waterfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic service from Olly, kept in contact, always available and always reliable in helping us reach completion. Would recommend.
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Chobham team. … More
5/5
GoogleIt has been a real pleasure dealing with Waterford’s, they managed to take away the stresses of moving and delivered on promises. …
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Chobham team. We pride ourselves on offering the best possible customer service, so hearing your comments is … More
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a rating. We pride ourselves on offering the best possible customer service, so receiving your 5 star rating is brilliant. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Camberley team. Thank you so much for working with us and please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
GoogleWorked with Matt honestly an amazing realtor amazing experience gave me advice on everything I needed helped with all the questions I had 10/10 would recommend
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments about the service from our Camberley estate agent team is fantastic. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
GoogleLoved Sandra, ever so polite, friendly and professional at the same time. Made me feel so comfortable and easy to get along. I definitely recommend Waterfords to every home buyers.
Thank you so much for taking the time to leave us such a brilliant review. We are delighted to hear how good you found the service from Sandra and the Camberley team. Please do let us know if there's anything else we can help with. Kind Regards, Brendan Cox Managing Director 01252 235348 info@waterfords.co.uk
5/5
GoogleI have recently contacted the Yateley office who gave me a valuation, and couldn’t have been happier with the service. While I’m not selling nothing was too much trouble and everyone I spoke to was excellent.
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Yateley team. We really appreciate your feedback and it's great to read that our team are following our core values of outstanding customer service. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
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5/5
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5/5
GoogleI rang up and spoke to Matt Blackman in regards to a flat in camberley and he was incredibly informative and very professional, will definitely recommendPositiveProfessionalism
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our lettings and property management team. We pride ourselves on doing everything we can to take the stress out of renting so hearing your words is absolutely fantastic. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
GoogleIt has been a real pleasure dealing with Waterford’s, they managed to take away the stresses of moving and delivered on promises. We can’t thank them enough for the support on our purchase and will definitely be using them when we come to sell. A special thank you to Michael and Darren in the Chobham office. I will be recommending them to all friends and family.
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Chobham team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic. Thank you so much for working with us and please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
1/5
GoogleJust a mess from start to finish so much so. The sale broke down twice. This was only our buyer also, we go amazing service from purple bricks mitchal brown. The manager Sean is not helpfulNegativeQuality
1/5
GoogleServices offered pre contract are not those that you actually get , only promoted on 1 web portal to save money, apparently the others dont work ? Why are they still in business then?. Other forms of offered promoting again not as described or not done correctly. When pointed out problems it took 3 weeks to come back to be told it's a technical issue, again I feel it's more a cost cutting exercise. Although plenty of viewings there was no follow up and feedback from potential buyers so therefore unable to adjust marketing. People on mailing list were never even contacted as potential buyers again poor. The branch manager ( Camberley) was contacted regarding all these problem and couldn't be bothered to reply, on contacting again after no reply 2 weeks later we got the answer " I gave it to a colleague who was leaving, looks like he didn't action it " What a surprise, your the manager your responsibility! Now with another professional agent, beware all !NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to share your feedback about your recent experience. We are always keen to hear feedback, good and bad, so we can constantly improve our service. We are really sorry to hear about your experience with Waterfords Camberley. It is not the way we do business and we are obviously extremely disappointed to have let you down on this occasion. We had a unexpected incident with a member of the team that unfortunately left us in a very difficult position for a short time. This has now been resolved but sadly it seems at the time these problems occurred, the service to yourself was unsatisfactory. Please do get in touch if you’d like to discuss the matter further: 01252 235348 Kind Regards, Ryan Graydon Area Director
2/5
GoogleGreat up until we had an offer accepted really friendly and on point…..then nothing but radio silence and a complete lack of communication. An utterly stressful experience in which all of us in the chain had to talk to each other to get things done.
We are sorry you feel our customer service was not up to our usual high standards on this occasion. I understand it was a difficult sale with problems further up the chain that were largely out of our control. However, we apologise if you feel our communication was below the usual standards on this occasion. Please do get in touch if you would like to discuss anything further or if you need anything else. Kind Regards, Ryan Graydon Directors of Sales 01276 66566 info@waterfords.co.uk
4/5
GoogleTom and George were friendly and efficient. Buying my new property did n't always go as smoothly as one would hope but the agents always did their best to get things moving.
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Chobham team. Unfortunately sometimes things can go wrong within the chain that we have no control over, but we … More
4/5
GoogleWe recently had a property valuation and had a professional and friendly service. The agent had good local knowledge.b
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Camberley team at your valuation. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
5/5
GoogleRating only, no written review.
1/5
GoogleRob a n upstart letting person...pressure seller..no good
Dear customer, After speaking with my lettings team in Camberley, I believe you wished to proceed on an apartment we have available for rent. I understand that you are not in a position to pay the holding deposit to secure a property to let until a later date. As my colleague has explained to you, unfortunately we won’t be able to secure a property without a holding deposit and the property will remain available for other interested clients. We are sorry if this is inconvenient, but this is our company policy. If your circumstance change and you are in a position to proceed with the property of interest to you, please do get back in touch with the Camberley Lettings Branch to pay a holding deposit or if you have any questions. Kind Regards, Sam Charlton Lettings Director
5/5
GoogleFantasticPositiveQuality, Professionalism
Thank you for your review!
5/5
Google(Translated by Google) Excellent (Original) Excellente
Hi Plus, thanks so much for the 5-stars! Your review really makes a difference, so thanks again. Hope to see you again soon! Thanks, Brisk
5/5
GoogleThanks for all your help :)
Thank you for your five star rating, if we can be of any further assistance please let us know. Kind regards Caroline Pitcher, Marketing Manager Waterfords Estate Agents
5/5
GoogleVery professional, extremely helpful and a pleasure to deal with. Special thanks to Luke, Ryan and George
Thank you so much for the five star review of your experience with Waterfords in Chobham. Do let us know if there is anything else we can help with.
1/5
GoogleThey are not very helpful
We appreciate it when our customers take time to leave us feedback, but it seems that you may have the wrong company as we don't have any record of you having visited us on our database. Maybe you have us confused with another company? If it was definitely us then we'd love the opportunity to make things right and discuss with you. Please contact camberley@waterfords.co.uk or give us a call on 01276 66566. Thank you.
4/5
GoogleNice
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback. Please do let us know if there's anything else we can help with moving forward. Kind Regards, Brendan Cox, Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterfords has 310 reviews across its four offices, rated 4.8 out of 5 overall: 300 on Google, 10 on Facebook.
Camberley has the most, with 200 reviews rated 4.7 out of 5, followed by Yateley with 78.
Yes. In The Trusted Agent 2026 awards: Waterfords, Camberley won Trusted Agent.
