Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleProbably the most unhelpful, lazy estate agent we've had to deal with. We bought a property from them to rent out and needed them to give a key to our letting agent, upon exchange, to allow them to market the property ASAP. Despite numerous phone calls, emails etc this still hasn't happened. Even Waterfords promise to send marketing photos to our agent hasn't happened, Waterfords also said they've called our agent numerous times which is simply not true.
Their MD wrote a pretty scathing email to our solicitor blaming him for a delay in the exchange because we wanted to carry out a survey on a 4 year old property, who in their right mind doesn't ask for a survey when they're spending £350,000. If we hadn't been so far down the line with the purchase we'd have withdrawn our offer.
These are the rudest, laziest most incompetent company we've ever dealt with. They wanted us to go with them for the property rental, I wouldn't trust them with a house made of Lego let alone a property we've just bought.
Ivan · 30 July 2019 · Waterfords Camberley
★★★★★ 5/5
GoogleMatt B was very helpful!
Nick · 30 July 2019 · Waterfords Camberley
Agent replied
Dear customer,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt was very helpful throughout the rental process
Julie · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Julie,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleVery good matt was very helpful ad friendly
Paul · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Paul,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleReceived a flawless service from Matt here, provided me with any information I required as well as going above and beyond to ensure I had a positive experience, this man is an absolute asset to this company and deserves recognition for his work, clone him 10 times and you'll never have an unhappy customer again!
Dave · 30 July 2019 · Waterfords Camberley
Agent replied
Dear David,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleProfessional service! Would recommend highlt
Ed · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Ed,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleGave excellent customer service and support easy to talk to.
Leon · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Leon,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleSpoke to matt he was very helpful and friendly couldnt thank him enough
Kane · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Kane,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleVery good service and Matt Blackman is a very good and friendly agent.
Joel · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Joel,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleJoe and the Camberley team helped us sell our property in August last year and ensured that the process was as smooth and stress free as possible. Even with a very prickly buyer they ensured that the move happened as swiftly as possible. Would highly recommend them should you be looking for a top class service.
Joe · 30 July 2019 · Waterfords Camberley
Agent replied
Hi joe, thanks so much for the 5-stars! Your review really makes a difference, so thanks again. Hope to see you again soon!
★★★★★ 5/5
GoogleThe service I received was amazing, helpful and extremely quick! Matt was nothing but useful and couldn’t recommend him more!
Leigh · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Leigh,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatthew Blackman from Waterfords Camberley was very helpful in our experience. He was friendly and available when we needed him.
Mahmutmuftuoglu · 30 July 2019 · Waterfords Camberley
Agent replied
Dear customer,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt was rather helpful and went above and beyond to awnser my questions would highly recommend him and his servce to my friends
Ryan · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Ryan,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 2/5
GoogleReally disappointing service. Took days off work and yet still got cancelled on for the second time because they failed to contact the current tenant in time, leaving me with lost income and a wasted day. I will be looking for properties with another letting agent from this point on.
Holly · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Holly,
We are sorry to hear that you were disappointed with the service you received. Our Lettings Team were promised by the current tenant that the keys would be dropped off before your viewing but they failed to do this. Our Customer Contact Centre gave you as much notice as possible when the tenant did not turn up to our office with the keys as promised. We can only apologise that we couldn’t conduct the viewing and we hope we can continue in helping you find a suitable home. Please do get in touch if you would like to discuss this matter further.
Kier Preece
Branch Manager
Waterfords Camberley
01276 66566
★★★★★ 5/5
GoogleMatthew was really helpful with excellent manner and customer service! Highly recommend!
Molly · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Molly,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt B was amazing help, felt as ease with all questions I had.
Georgia · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Georgia,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleAwesome staff, Matt is incredibly professional and very polite and knows what he’s talking about, highly reccomend
Michael · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Michael,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleWonderful service - would thoroughly recommend.
Will · 30 July 2019 · Waterfords Camberley
Agent replied
Dear customer,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleExcellent Service - thoroughly impressed with the level of professionalism, expertise and the personal approach, will use again. Thank You Kier and team!
V · 30 July 2019 · Waterfords Camberley
Agent replied
Dear customer,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt was really good, made things really easy and provided great customer service, highly recommend him and the company
Jodie · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Jodie,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt was very helpful, he made everything so easy will highly recommend in the future to any friends and family.
Jack · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Jack,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 5/5
GoogleMatt really knows his stuff. Very helpful, very attentive. Thanks!
Amdy · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Amdy,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
★★★★★ 4/5
GoogleKieron arrived on time, explained how Waterfords differ from other estate agents, completed the valuation and was polite and informative about the market in general.
Allan · 30 July 2019 · Waterfords Camberley
Agent replied
Dear Allan,
Thank you for taking the time to review our service. We are happy to have helped with your valuation and discuss the property market with you. Please do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
marketing@waterfords.co.uk
★★★★★ 5/5
GoogleWas looking for a flat to rent , I was dealt with by Matthew , he was professional , polite and had everything handled in a timely manner . He made my life so much easier during the process , I will certainly be using them again if needed in the future. Very happy with the service , highly recommend!.
James · 30 July 2019 · Waterfords Camberley
Agent replied
Dear James,
Thank you so much for your positive feedback. Do let us know if we can be of further assistance.
Kind Regards,
Sophie Brooks
Marketing Manager
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