Trusted Agent profile
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772 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.
690
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Showing 690 reviews on Google only. Show every review
5/5
GoogleMolly and Fin at Urban and Rural Bletchley were very helpful, polite and professional. We were always given notice of viewings and once our property was sold, Molly always provided us with updates when asked. Very pleased with the service we have received. Big thank you to Molly and Fin.
Thank you both for your review, hope your settled in well to your new home. We will be sure to pass this onto Fin & Molly
5/5
GoogleMy first interactions were with Adam at the MK branch. He was professional, answered all my quesions and listened to my preferences regarding marketing the property. He also took some great photos and was happy to include some of mine on the marketing literature. The property was sold with just three viewings and most of my subsequent interactions were with Steven. His communications were friendly and informative. He provided regular helpful updates on progress, liaising with me, my solicitor and the buyer's solicitor as necessary. Both he and Adam responded swiftly to emails (typically the same day) and I was very pleased with the service provided by Urban and Rural. I will not hesitate to use them again, especially as other neighbours who sold properties with different agents had far less favourable experiences.
Good afternoon, Lynne. Thank you very much for your kind words. We are so glad to hear about your experience. It has been a pleasure working for you. Thanks again!
5/5
GoogleAmazing communication throughout our buying experience, Lesley kehoe was always to hand and chasing things, efficient from start to finish. Thank you so much
Thanks for the review Claire, Hope you all settle well into your new home.
5/5
GoogleI throughly recommend urban and rural bletchley, thank you to David ,Fin and all of the team ,for a professional service and experience π nothing was too much trouble want a friendly reliable estate agents? Then look no further one of the best I've ever used! Many thanks to you all! π 5 stars π
Thank you so much for your kind words, Kim! We're thrilled to hear that you had a great experience with David, Fin, and the team. Your recommendation means a lot to us. We're always here to help! ππ β¦
5/5
GoogleExcellent first meeting with Brad who explained everything clearly and gave us a realistic valuation followed by very promptly organising photos to be taken and getting our house on the market very quickly! We then had no shortage of viewings which was great! Excellent communication via WhatsApp regarding viewings and offers etc. It was stressful at times, as being in a chain meant often waiting on other people and their solicitors but we were so impressed with how Fin was so pro-active in chasing further up the chain, and keeping us in the loop at all times. This helped relieve some of the stress and finally got us to exchange and completion! I would definitely recommend Urban and Rural to anyone looking to sell their property :)
Thanks so much for the review Laura.
5/5
GoogleI had Tommy do a valuation on my house. I found him to be very personable, polite and professional. He took time to help me understand how to price my property and left me lots of useful information as to the current local property market.
Hi Glenda, thank you so much for your kind review. We're very pleased to hear you had a positive experience with our team at Urban & Rural Ampthill. Weβll be sure to pass on your praise to Tommy. The Ampthill Team.
5/5
GoogleVery helpful and communicative team, we sold a bungalow without a chain in a few months. Handled all comms through a WhatsApp group, very convenient & responsive. They took great, bright, complimentary pics of the property too, which helped!
Thanks for the review Jack, we really appreciate it.
5/5
GoogleVery informative first meeting providing all the various options and offered their advice for marketing the property (Brad). Good communications between all parties (Fin). Have already recommended them to friends looking to put their house on the market.
Thanks for the review Ben and thanks for your recommendations so far. We will be sure to pass this onto Brad & Fin
5/5
GoogleBest estate agents!
Thanks Laura, so glad it finally got over the line for you.
5/5
GoogleRecently sold our house in Bletchley and we invited 4 local estate agents for valuation and to discuss why we should use them to sell our property. We thought we were satisfied with the 1st agent we saw, the 2nd and 3rd didn't compare, but we went ahead with our 4th meeting which happened to be Urban and Rural. Brad blew the others out the water, it wasn't even close. He didn't come at us with a hard sell (unlike one of the other firms), Brad just came across as very knowledgeable and trustworthy, he was confident in his local knowledge and demonstrated this well with examples of other recent sales. There was no BS, just honest opinion of our house vs others and we had a very sensible conversation about what we could expect in terms of offers. 3 of the 4 valuations we received were quite similar, with Urban and Rural anticipation a slightly higher price than the others. One agent was significantly lower and these were also the ones who were very pushy to get our business. Once we accepted an offer, the team didn't just fade away and let the conveyancer handle things, they communicated incredibly well throughout the process and were instrumental in helping things along. Our sale process was very slow and drawn out but without the help of Fin and the team I have a strong suspicion that the sale would have fallen through with a lesser agent involved. I have nothing but praise for the team at the Bletchley branch and I'm very glad we decided to sell our house with them. I've already recommended them to friends who are looking to sell as I truly believe they will give the best possible service. Huge thank you to Brad, Fin, Steve, Molly, Sam and anyone else in the team who was involved in our sale. Superb service, highly recommended!!
Thanks for the detailed review Matt, we really do appreciate it. Really pleased we were about to achieve a fantastic price for you both and more so get it over the line. Thanks for reccomending us. Ill be sure to pass this across to the team.
1/5
GoogleI tried to buy a house from them, but my initial mortgage application was delayed by two months after being flagged. I eventually found another lender, and everything was going smoothly, until they suddenly sold the house to another buyer in the middle of the process. They could have been upfront and told me there was another offer before my mortgage application, but they werenβt honest about it. It was a terrible experience, and I would never recommend buying or selling with them.
Hi Kubilay, thank you for taking the time to share your experience. Weβd like to address a few important points regarding your review. The vendor was fully aware of the circumstances around your mortgage application and, after months of delays and uncertainty, had reasonable concerns about your ability to secure funding. You were informed that due to the prolonged process, the property would be remarketed, and that there was always a possibility it could be sold to another buyer. While we appreciate that you eventually found a new lender, the vendor ultimately made the decision to proceed with a more secure offer. We understand your frustration, but itβs important to be clear: there was no dishonesty. The situation evolved based on the facts at hand and the risks involved. We wish you the best in your ongoing property search. The Ampthill Branch.
5/5
GoogleThank you very much to the team at Urban and Rural in Ampthill. Great communication and always a willingness to answer any questions. We thought about selling our property around March 2024 and after a property we liked had already sold, the team at Urban and Rural were patient with us while we tried to find the perfect house. Fast forward to December and we did. We informed them in early January and 10 days later our house sold. I want to specifically thank Paul, Tracey and Amy. Paul is approachable, friendly, knowledgeable and transparent about what the housing market has to offer. Tracey was brilliant at keeping in touch after the sale and informed us of the process of post sale as we had never done this before. Amy had been great at booking in viewings to ensure our house had the attention in needed to sell. Most of all, all 3 were human. Thank you to you all for the lovely conversations while going through this process. I was pregnant at the time and because of you 3, I did not feel stressed at any point. I would highly recommend using Urban and Rural π
Hi Sanal, thank you so much for your kind words and for sharing your journey with us! We're delighted Paul, Tracey, and Amy were able to support you throughout and help make the process stress-free, especially during such an important time. Wishing you all the best in your new home and with your growing family! The Ampthill Branch.
5/5
GoogleI've had a great experience with my house sale thanks to Amy! Best estate agent I have dealt with. Professional, confident and informative. A big thanks to Amy and Urban and Rural will definitely use again.
Hi Titus, it was an absolute pleasure working with you to sell your home and I know that Amy will really appreciate your kind words. Wishing you all the best for your new chapter! The Ampthill Team.
5/5
GoogleFirst time viewing a property in Newport Pagnell with Peter, the experience was very professional, friendly and highly informative. Highly recommended 5*
Thanks for the review! Peter will be pleased with the 5 βοΈ
5/5
GoogleFirst time viewing a property in Newport Pagnell with Peter, the experience was very professional, friendly and highly informative. Highly recommended 5*
Thanks for the review! Peter will be pleased with the 5 βοΈ
5/5
GoogleRating only, no written review.
Hi Stephen, thank you very much for the review. We wish you all the best in the future.
5/5
GoogleRating only, no written review.
Hi Stephen, thank you very much for the review. We wish you all the best in the future.
5/5
GoogleUrban and Rural and specifically Jonathan Blake has been our managing agent for our property in MK for a few months now. Jonathan helped us with listing the property, marketing and then eventually finding a tenant and now also manages the property for us. Jonathan did a really good job with quickly turning around the property from the time to market - to the tenants moving in which was brilliant. Overall, it has been nothing short of a fantastic experience dealing with Jonathan. He and the rest of his team are thorough professionals and absolutely wonderful to deal with . I had some not-so-great experiences in the past dealing with estate agencies and so was initially very apprehensive. However, Jonathan has really changed my perception and brings such a breath of fresh air and integrity to his role, and I couldnβt be more pleased and grateful for the support weβve had. Jonathan takes accountability always, is very approachable and is proactive in dealing with issues. I couldnβt recommend Jonathan Blake and Urban and Rural high enough.
Hi Dev, thank you very much for the great review.
5/5
GoogleWe recently sold our property through Urban & Rural and couldn't be more pleased with the service we received. From start to finish, the whole team was professional, proactive, and consistently kept us informed throughout the entire process. Their communication was excellent, always clear, timely, and reassuring, which made a huge difference during what can be a stressful time. What really stood out was the extra effort the team put in to get the sale over the line. They went above and beyond to ensure everything stayed on track and we reached a successful completion. This is not the first time we have used Urban & Rural and they didn't let us down! We highly recommend Urban & Rural to anyone looking to sell their home. A big thank you to the entire team, and in particular Jess, for their hard work and dedication!
Thanks for the review Claire, absolute pleasure for us getting this one over the line for you. We will be sure to pass this onto the team.
5/5
GoogleI couldnβt be happier with the service I received from Amanda and Urban & Rural team during the sale of my home. From the very beginning, Amanda was professional, proactive, and genuinely committed to achieving the best outcome. Amandaβs communication was excellent, always keeping me informed and offering honest, helpful advice every step of the way. What really stood out was Amandaβs attention to detail and deep understanding of the market. Amanda managed viewings efficiently, provided valuable feedback, and negotiated a sale quickly and smoothly. I always felt like I was in safe hands. Thank you to the whole team for making what can be a stressful process feel straightforward and positive. I would highly recommend Amanda and Urban & Rural team to anyone looking to sell their property.
Thank you Andi, really appreciate you taking the time to leave a review, we will be sure to pass this onto Amanda.
5/5
GoogleExtremely happy with the team at MK Urban&Rural, we feel they are very fair and supportive, after constant rejection and so many viewings our offer was accepted and we felt that the team actually wanted to see us as a young family get our first property rather than chase cash/commission. We didnt feel like we where pushed to offer more and more and more like we have been and it was really refreshing to actually get advice and support rather than just rejection! The team are friendly, responsive and supportive and we are so happy with the service, we sent our offer in over the weekend and it was accepted first thing Tuesday (after bank holiday). Would absolutely recommend x
Hi Victoria, thank you so much for the great review. It has been a pleasure working with you.
5/5
GoogleThe team were very friendly, knowledgeable and helpful. They had a buyer within 4 weeks of taking over from another estate agent. There was a delay with the buyers solicitor and the team kindly provided security checks for us as we had moved away. We were kept informed throughout and are delighted that the process completed very quickly once the buyers solicitors did their stuff. Very happy to recommend this company.
Thanks for the βοΈβοΈβοΈβοΈβοΈ review! Iβm glad we were able to get the sale through for you!
5/5
GoogleThe team were very friendly, knowledgeable and helpful. They had a buyer within 4 weeks of taking over from another estate agent. There was a delay with the buyers solicitor and the team kindly provided security checks for us as we had moved away. We were kept informed throughout and are delighted that the process completed very quickly once the buyers solicitors did their stuff. Very happy to recommend this company.
Thanks for the βοΈβοΈβοΈβοΈβοΈ review! Iβm glad we were able to get the sale through for you!
5/5
GoogleIt was truly a pleasure receiving Peter Hallβs assistance during my property viewings in Newport Pagnell. His professionalism, deep market knowledge, and personal approach made the experience both informative and enjoyable. It's rare to find an estate agency that combines expertise with such genuine care. Thank you for going above and beyond. Regards, Chaiyaprut
Hi, thank you for the lovely review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
